• Act as the main influencer/decision maker regarding letter programing logic using Black Knight MSP Online Letter Writer data and LoanCare supplemental files. • Define, develop, test, analyze and maintain new servicing operations letters in support of business requirements. • Act as primary resource and subject matter expert for LoanCare’s letter composition tool; Messagepoint • Coordinate letter programming requirements with business teams to ensure successful implementation to production, reducing regulatory or investor findings. • Manage a project list, analyze appropriate prioritization based on business need, complexity, and compliance considerations. • Follow standard processes and use resources appropriately (time, money, and people) to achieve project deliverables and meet project milestones. • Create and maintain project plans to track the completion and delivery of milestones. • Provide clear and concise communication to Information Services management regarding required data inputs. • Identify, document, and communicate project risks and issues, including escalation and identification of mitigation strategies. • Conduct and facilitate meetings to provide regular and concise project statuses to stakeholders; prepare and deliver status presentations to executive and/or client audiences as required.

• Support a portfolio of initiatives spanning business continuity, disaster recovery, crisis and incident management, and technology resilience across multiple lines of business. • Aggregate, analyze, and report resilience KPIs; develop executive dashboards; identify trends and gaps; and provide data-driven recommendations. • Develop and manage project plans aligned to initiative scope and resources; track timelines, dependencies, risks, and deliverables. • Lead corrective action tracking and ensure lessons learned are systematically incorporated into program enhancements. • Support prioritization and resource allocation across initiatives while coordinating cross-functional workstreams. • Partner with business units, operational teams, and sponsors; provide clear, timely status communications; and deliver executive presentations. • Identify, assess, and resolve risks, issues, and roadblocks through proactive problem-solving and communication. • Establish and maintain governance structures (steering committees, working groups, and stakeholder forums). • Manage external vendors and resilience-related tools and platforms.

• Oversee all contract performance activities including program planning, scheduling, risk management, quality assurance, and reporting in accordance with the PWS. • Assist the VA in the execution of targeted program goals, ensuring alignment with VHA HTM mission priorities and the Nuvolo Clinical EAM/OT Security platform objectives. • Plan, initiate, manage, execute, and close out programs in support of an integrated Health Care System. • Serve as the primary escalation point for program-level issues between the contractor team and VA contracting and program officials. • Oversee resource allocation across all labor categories, ensuring minimum staffing is maintained, sprint capacity is sustained, and key personnel substitutions are managed per PWS requirements. • Ensure all contractor personnel meet required security, training, and background investigation requirements prior to accessing VA systems. • Coordinate with the VA Contracting Officer (CO) and Contracting Officer's Representative (COR) on all matters related to contract administration, deliverable acceptance, and performance reporting. • Lead Quarterly Business Reviews and provide senior-level input on program management processes, risk, and milestone tracking. • Ensure contractor compliance with VA Directive and Handbook 6500, VA cybersecurity and privacy policies, and all applicable federal regulations.

• Project planning and execution of comprehensive project management plan. • Drive project progress, including task completion, milestone achievement and overall project timeline adherence. • Resource management and allocation, understanding team member workload, potential Resource constraints, and ensure optimal resource utilization throughout the lifecycle of the project. • Proactive risk management: identify, assess, mitigate, and monitor potential risks with real-time alerts for critical issues. • Communicate expectations and instill accountability in team members. • Resolve conflicts, promote work sharing, and motivate teams toward common goals. • Manage multiple projects, tasks and resources through effective organization prioritization, and time management practices to meet stakeholder objectives. • Additional responsibilities include documentation and reporting, stakeholder communication, change management, budget management, driving agreements and progress with partners/suppliers. • Ability to travel ~ 25%-50% to other major RTX US sites (Farmington, Richardson, Cedar Rapids, and Charlotte).