• Support a portfolio of initiatives spanning business continuity, disaster recovery, crisis and incident management, and technology resilience across multiple lines of business. • Aggregate, analyze, and report resilience KPIs; develop executive dashboards; identify trends and gaps; and provide data-driven recommendations. • Develop and manage project plans aligned to initiative scope and resources; track timelines, dependencies, risks, and deliverables. • Lead corrective action tracking and ensure lessons learned are systematically incorporated into program enhancements. • Support prioritization and resource allocation across initiatives while coordinating cross-functional workstreams. • Partner with business units, operational teams, and sponsors; provide clear, timely status communications; and deliver executive presentations. • Identify, assess, and resolve risks, issues, and roadblocks through proactive problem-solving and communication. • Establish and maintain governance structures (steering committees, working groups, and stakeholder forums). • Manage external vendors and resilience-related tools and platforms.

• Oversee all contract performance activities including program planning, scheduling, risk management, quality assurance, and reporting in accordance with the PWS. • Assist the VA in the execution of targeted program goals, ensuring alignment with VHA HTM mission priorities and the Nuvolo Clinical EAM/OT Security platform objectives. • Plan, initiate, manage, execute, and close out programs in support of an integrated Health Care System. • Serve as the primary escalation point for program-level issues between the contractor team and VA contracting and program officials. • Oversee resource allocation across all labor categories, ensuring minimum staffing is maintained, sprint capacity is sustained, and key personnel substitutions are managed per PWS requirements. • Ensure all contractor personnel meet required security, training, and background investigation requirements prior to accessing VA systems. • Coordinate with the VA Contracting Officer (CO) and Contracting Officer's Representative (COR) on all matters related to contract administration, deliverable acceptance, and performance reporting. • Lead Quarterly Business Reviews and provide senior-level input on program management processes, risk, and milestone tracking. • Ensure contractor compliance with VA Directive and Handbook 6500, VA cybersecurity and privacy policies, and all applicable federal regulations.

• Project planning and execution of comprehensive project management plan. • Drive project progress, including task completion, milestone achievement and overall project timeline adherence. • Resource management and allocation, understanding team member workload, potential Resource constraints, and ensure optimal resource utilization throughout the lifecycle of the project. • Proactive risk management: identify, assess, mitigate, and monitor potential risks with real-time alerts for critical issues. • Communicate expectations and instill accountability in team members. • Resolve conflicts, promote work sharing, and motivate teams toward common goals. • Manage multiple projects, tasks and resources through effective organization prioritization, and time management practices to meet stakeholder objectives. • Additional responsibilities include documentation and reporting, stakeholder communication, change management, budget management, driving agreements and progress with partners/suppliers. • Ability to travel ~ 25%-50% to other major RTX US sites (Farmington, Richardson, Cedar Rapids, and Charlotte).

TASK SUMMARY The No Surprises Act Arbitrator role is a 1099 position. Services are paid for on a per case basis for contracting work completed. The experienced Arbitrator makes the payment determination in the independent dispute resolution process between providers, facilities, providers of air ambulance services, out of network services and excessive emergency room charges provided by group health plans, health insurance issuers and Federal Employees Health Benefits (FEHB) Program carriers. The arbitrator makes the determinations based on the rules enacted under the No Surprises Act (NSA). The NSA process requires that the Entity determine the eligibility of a case and whether any conflict of interest exists for the arbitrator selected for a particular dispute. The responsibilities of an arbitrator include analyzing information provided by the Parties to the dispute using knowledge of the NSA requirements, acceptable criteria under the NSA, and creating a report on the outcome of the arbitration process according to the NSA requirements. There is no hearing component for these reviews; this is strictly a paper review process. To be successful as an Arbitrator, you should have solid knowledge of healthcare-related payment determinations, sound organizational skills, and strong understanding of industry practices. Ultimately, a top-notch arbitrator must have the ability to remain neutral when analyzing the materials provided by the parties to the dispute and be able to write a concise decision in a short period of time. Prior experience with medical arbitration and/or dispute resolution is important. In the absence of No Surprises Act experience, preference will be given to arbitrators with AAA training and healthcare/insurance review experience. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility for all to maintain a positive working environment that promotes client satisfaction and results. MAJOR DUTIES & RESPONSIBILITIES - Reviewing materials related to the dispute and any potential data related to the issues in question. - Provide a written decision based on baseball arbitration processes. - Applying laws, procedures, and industry knowledge to settle disputes. - Obtain Dane Street training for the program and complete process review. - Submit reporting on Dane Street’s portal and submit billing on the completed review. - Other duties & special projects, as assigned and based on business needs.