Role Description Für unser dynamisches Team suchen wir nun eine:n Account Manager (m/w/d). Du arbeitest direkt mit den Founders und übernimmst die volle Verantwortung für unsere Bestandskunden – von Onboarding über Retention bis hin zu strategischer Account-Entwicklung und Expansion. - Eigenverantwortliche Betreuung und Weiterentwicklung unseres Bestandskunden-Portfolios (B2B) - Aufbau langfristiger, vertrauensvoller Kundenbeziehungen auf Entscheider-Ebene - Identifikation von Upsell- und Cross-Sell-Potenzialen sowie Steuerung von Expansion-Initiativen - Strukturiertes Onboarding neuer Accounts und Sicherstellung erfolgreicher Produkt-Adoption - Ownership für unsere Account-Health-Metriken (Retention, NRR, Churn-Frühindikatoren) - Aktives Bottleneck-Management entlang der Customer Journey gemeinsam mit Product und Operations - Pflege und Weiterentwicklung unseres CRM-Setups (HubSpot) inkl. Account-Segmentierung und Pipeline-Reporting - Aufbau von Account-Plänen, QBRs und Stakeholder-Maps für unsere Top-Kunden - Enge Zusammenarbeit mit Sales, Customer Support und Founders zur kontinuierlichen Verbesserung des Kundenerlebnisses - Mittelfristig: Aufbau und Führung eines Account-Management-Teams Qualifications - 2–4+ Jahre Erfahrung im Account Management, Customer Success oder B2B-Sales — idealerweise im SaaS- oder Startup-Umfeld - Nachweisbare Erfolge in Retention, Expansion oder Account-Wachstum - Sicheres Auftreten und exzellente Kommunikation auf Entscheider-Ebene (C-Level / Geschäftsführung) - Tiefe Erfahrung mit CRM-Systemen (HubSpot bevorzugt) - Analytisches Mindset im Umgang mit Account-Daten und KPIs - Hintergrund in Business, Economics, Recht oder verwandten Feldern - Erfahrung im Aufbau oder in der Führung kleiner Teams von Vorteil - Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift Benefits - Ein flexibles Arbeitsumfeld mit der Möglichkeit, im Home Office zu arbeiten - Ein attraktives Gehalt mit Möglichkeiten zur Weiterentwicklung und entsprechenden Aufstiegschancen - Geregelte Arbeitszeiten - Unterstützung durch ein erfahrenes Team

Role Description As a Specialized Accounts Partnership Manager, you’ll manage a portfolio of high-impact, non-traditional education accounts—charter networks, virtual schools, private and homeschool networks, and more—and play a pivotal role in our continued growth. You’ll operate with autonomy, build trusted partnerships with education & business leaders, and bring intentional strategy to a market full of opportunity. You’ll thrive in a collaborative, fast-paced environment where your ideas matter, your contributions are recognized, and your impact is felt. - Drive retention and revenue growth across your portfolio of non-traditional accounts, developing strategic account plans and executing to exceed targets. - Build trusted relationships with key decision-makers and stakeholders—becoming a go-to partner in their success. - Deliver tailored presentations and demos that align to customer priorities and drive complex buying decisions. - Own the full sales cycle, making strategic account decisions in alignment with company goals. - Collaborate cross-functionally with Marketing, Customer Success, and Product teams to enhance customer experiences. - Analyze market trends and customer insights to inform territory strategy and identify new opportunities. - Champion continuous improvement, contributing to the evolution of our sales processes and team best practices. - Embrace new challenges and contribute to additional initiatives as needed to drive team and company success. Qualifications - 4–6 years of experience in sales or customer-facing roles—bonus if it’s in EdTech or Education. - Knowledge of the non-traditional education landscape—charter networks, virtual schools, private/homeschool networks, specialized academies and/or for-profit operators. - Proven track record of managing complex sales cycles and achieving ambitious goals. - Strategic thinker who connects customer needs to student outcomes, educator impact, and ROI. - Exceptional communicator and relationship-builder. - Thrives in ambiguity and adapts quickly to change. - Highly proficient with Salesforce and data-driven sales tools. - Leads with curiosity, integrity, and a collaborative spirit. - Willing to take on evolving responsibilities based on business needs. Requirements - Salary - Base Range: $90,000 - $110,000 (Variable is $70,000, OTE is ~ $170,000, uncapped). - Job Application Deadline: June 22, 2026. Benefits - Comprehensive benefits package including medical, dental, and vision insurance with various plan options. - 401(k) retirement plan with company matching. - Flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. - Resources to promote wellness, ensuring support both professionally and personally. Company Description Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

• Represent TMP in RP meetings, acting as the pod’s key liaison for partner communication and case escalation • Support CAMs and CORDs with lead activity, assisting with overflow, advising on best practice, and ensuring fast, effective responses • Oversee the pod’s sign-off process, ensuring that deadlines and SLA expectations are consistently met • Coordinate communications between CAMs, CORDs and Consultants, reducing silos and enabling fluid case movement through each stage • Assist with tricky or complex cases, taking ownership where needed and delivering top-tier outcomes • Help train and guide new team members, across all departments • Champion service quality, identify operational blockages early, and implement solutions collaboratively • Act as a cultural role model, bringing TMP’s values into every interaction and raising the bar for how we work as a pod

• Account growth strategy — develop promotional plans, expand assortment, and increase in-store presence across assigned retailers • Retailer relationship management — build direct rapport with buyers and category managers; develop joint business plans • Day-to-day execution excellence — manage pricing, promotions, and order flow • Provide regular account updates to leadership and surface risks early for proactive intervention