Role Description Responsible for managing a portfolio of client accounts, ensuring high levels of customer satisfaction, and driving revenue growth through upselling and cross-selling strategies. Requires a strong background in account management, excellent communication skills, and a proven track record of meeting and exceeding sales targets. - Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues. - Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives. - Develop and execute strategic account plans to drive revenue growth and achieve sales targets. - Identify opportunities for upselling and cross-selling additional products and services to existing clients. - Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner. - Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights. - Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats. - Proactively address any customer concerns or escalations to ensure a positive customer experience. - Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns. - Maintain accurate records of customer interactions and sales activities in the CRM system. Qualifications - Bachelor's degree in business administration, marketing, or a related field. - Proven experience in account management, sales, or customer service. - Strong communication, negotiation, and interpersonal skills. - Ability to build and maintain strong relationships with clients and internal stakeholders. - Excellent problem-solving and decision-making abilities. - Self-motivated with a strong sense of accountability and ownership. - Proficiency in Microsoft Office suite and CRM software. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. - Willingness to travel occasionally for client meetings and industry events. - Relevant certifications (e.g., Certified Account Manager) preferred but not required. Requirements - Sustained, measured excellence in project & process delivery. - Sustained, measured excellence in delivery efficiency with expected continuous improvement. - Step changed delivery in safety, quality, and/or cost. Language Skills - Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch. - Read and interpret documents, procedure manuals and various correspondence from both internal and external. - Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization. Supervision Role does not require supervision of direct and indirect reports. Decision Making + Reasoning - Able to take accountability and responsibility for business target delivery and decision making. - Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality. Working Relationships Internal and External Customers Physical Requirements - Stand: Under 1/3 - Walk: 1/3 to 2/3 - Sit: Over 2/3 - Use hands to finger, handle, or feel: Over 2/3 - Reach with hands and arms: Over 2/3 - Climb or balance: Under 1/3 - Stoop, kneel, crouch, or crawl: Under 1/3 - Talk or hear: Over 2/3 - Lift Up to 25lbs: Under 1/3 Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

Title: Bill Collect Denials Account Rep II Location: Maitland Job Description: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 900 WINDERLEY PL City: MAITLAND State: Florida Postal Code: 32751 Works with insurance payers to ensure proper billing, collections, or denial management on patient accounts. Examines contracts to ensure proper reimbursement, educates team members on inconsistencies, and documents any changes. Works follow-up reports daily, maintaining established goals, and notifies the supervisor of issues preventing goal achievement. Follows up on daily correspondence related to denials, underpayments, and billing to appropriately manage patient accounts. Assists customer service with patient concerns and questions to ensure prompt and accurate resolution. Produces written correspondence to payors and patients regarding claim status and requests for additional information. Reviews previous account documentation to determine necessary actions to resolve assigned accounts. Initiates next billing, follow-up, and collection steps, including contacting patients, insurers, or employers as appropriate. Documents billing, denials, and collection steps taken, escalating to the supervisor or manager if necessary. Processes administrative and medical appeals, refunds, reinstatements, and rejections of insurance claims. Communicates consistently with team members to foster a collaborative atmosphere and engages with the supervisor or manager on educational opportunities. Assists with training new staff, performs audits of work, and communicates progress to the appropriate supervisor. Other duties as assigned. Knowledge, Skills, and Abilities: • Ability to use discretion when discussing personnel/patient related issues that are confidential in nature. [Required] • Ability to be responsive to ever-changing matrix of hospital needs and act accordingly. [Required] • Working knowledge of the Revenue Cycle and the links between departments: Charge Capture, Consumer Access, PreAccess, HIM, Coding, and Patient Financial Services. [Required] • Self-motivator, quick thinker, communicates professionally and effectively in English, both verbally and in writing. [Required] • Typing skills equal to 20 words per minute. [Required] • Proficiency in performance of basic math functions. [Required] • Ability to communicate professionally and effectively in English, both verbally and in writing. [Required] • Proficiency in Microsoft office products such as Word and Excel. [Required] • Strong analytical and research skills. [Required] • Able to conduct assigned work in either a fully remote or hybrid work environment [Required] • Cerner Patient Accounting [Preferred] • SSI Claims Scrubber [Preferred] • Epic [Preferred] Education: • Associate [Preferred] • High School Grad or Equiv [Required] Schedule: Mon-Wed 7a-4pm , Thurs 7a-3:30pm, Fri 7a-2pm Work Experience: • 2+ experience in patient financial services or related areas such as patient registration, finance, insurance collections, customer service, coding, medical, or contract management [Required] Additional Information: • N/A Licenses and Certifications: • Certified Revenue Cycle Rep (CRCR) [Preferred] Pay Range: $16.63 - $26.60 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Title: Manager, Account Coordination Location: New York Job Description: accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity. The internet was designed to be open to everyone — but for the 1.3 billion people living with disabilities, it’s still full of barriers. accessiBe exists to change that. As the category leader in AI-powered web accessibility, we give businesses the tools to make the web inclusive for everyone, one site at a time. We’re building a team that cares about that mission and still wants to win commercially. If those two things don’t feel like a contradiction to you, read on. About the Role This is a player-coach position. You’ll own a book of long-tail accounts while leading two Account Coordinators — the team responsible for first-line customer communication, high-volume account management, and the early signals that drive retention and expansion. This is an early leadership role with real upside. As the AC team grows, so does your scope. We’re looking for someone who wants to build, not just manage. What will you do: Own Your Book - Manage a portfolio of long-tail accounts through the full post-sale lifecycle: onboarding, adoption, renewal, and expansion. - Handle a high volume of inbound and outbound customer communication with speed and precision. - Identify churn signals early and act on them before they become problems. - Surface upsell and cross-sell opportunities within your accounts and coach your team to do the same. Lead & Coach Your Team - Run weekly 1:1s with your two Account Coordinators — listen to calls, review emails, give real feedback. - Be the escalation point for your team’s toughest customer situations. - Set clear expectations, hold your team accountable, and celebrate wins loudly. - Help develop the playbooks, processes, and habits that will scale as the team grows. Drive the Numbers - Own your team’s retention and expansion metrics — GRR, NRR, renewal rate. - Report to leadership with accuracy and transparency. No surprises. - Think commercially: a healthy customer is a growing customer. Requirements: - 2–4 years of experience in account management, customer success, or a similar post-sale role in a B2B SaaS environment. - You’ve handled volume before, including high-touch at scale - Some leadership experience, even informal: you’ve mentored someone, run a process, or stepped up when it mattered. - You speak the language of SaaS retention metrics (NRR, GRR, churn) and aren’t intimidated by owning a number. - Organized, fast, and detail-oriented - you can manage a packed queue without dropping anything. - High EQ. You can de-escalate a frustrated customer and coach a junior rep in the same afternoon. - You actually care about accessibility and inclusion. Our mission isn’t wallpaper — it’s why we show up. Why You’ll Love Working Here - Your work directly contributes to making the internet more accessible for people with disabilities. That’s a “why” you can wake up for. - This team is growing. First-time managers who deliver earn expanded scope — more reps, more accounts, more opportunity. - Remote role. We care about results, not where you work. - Collaborative, honest, fast-moving. We work hard and actually like each other. - $80,000 - $95,000 base salary plus commission (OTE ~95k-110k) plus equity, comprehensive health benefits, equity, generous PTO.

Build long-term relationships with accounts while actively prospecting for new business. Focus on customer retention and satisfaction, providing technical support to enhance overall customer value and maintain an updated sales pipeline.