accessiBe

• Help coordinate and develop content for Canon’s website and digital platforms. • Create product launch content and compelling milestone storytelling. • Provide technical and creative vision on set for photo and video shoots. • Capture content for trade shows and events. • Strategically transform video assets into written narratives for the website. • Analyze performance metrics to create actionable strategies.

• Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment. • Provides field support for new product introductions & installations. • Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information. • May audit accounts/equipment for performance and ensure proper maintenance, report on others work to ensure it meets company standards, and report findings on the SAR. • Escalates issues in a timely manner that minimizes customer downtime. • Informs Canon USA Management on escalation status. • Frequently utilizes SAR, imPACT, RCCA and CRM, Maintenance Assist, Remote Assist & ADAM. • Maintains and updates problem records and reports any resolved/unresolved problems. • Organizes and disseminates information so that other engineers can perform their duties more efficiently. • Creates documents, and inputs updated technical information to maintain knowledge database, Core Competencies/technical publications. • Trains other engineers in the use of tools, working methods, and technical tips to improve performance. • Troubleshoots MICR issues and answers MICR related questions. • Ensures all tasks, regardless of owner, are completed in a timely fashion (RCCA). • Completes Bundle upgrades confidently and in a timely manner. • Must understand and show competence in Media related issues and be able to discuss the interaction between Ink & Media. • Achieves and improves the performance targets for the current strategic products and proceeds post-sales support for all assigned products. • Interfaces with development, factory engineers or third party vendors for technical information. • Reports to PSO field obstacles (documentation, product defect, logistics) to team lead(s).

• Help patients access infusion therapy sooner and with greater confidence • Support physicians and care teams through clarity, responsiveness, and coordination • Grow high‑value referral networks in a collaborative, performance‑driven organization • Own and execute a territory sales strategy targeting prescribers, infusion centers, specialty clinics, and hospital systems • Build and maintain strong referral partnerships with physicians, advanced practice providers, case managers, and discharge planners • Educate providers on LUX Infusion’s specialty and home infusion services, including IG suite‑based and home‑based care • Collaborate closely with internal clinical and operational teams to support chronic and complex patient cases • Manage pipeline activity, referral growth, and performance metrics using CRM tools • Bring consistency, accountability, and follow‑through to every provider interaction.

Title: Manager, Account Coordination Location: New York Job Description: accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity. The internet was designed to be open to everyone — but for the 1.3 billion people living with disabilities, it’s still full of barriers. accessiBe exists to change that. As the category leader in AI-powered web accessibility, we give businesses the tools to make the web inclusive for everyone, one site at a time. We’re building a team that cares about that mission and still wants to win commercially. If those two things don’t feel like a contradiction to you, read on. About the Role This is a player-coach position. You’ll own a book of long-tail accounts while leading two Account Coordinators — the team responsible for first-line customer communication, high-volume account management, and the early signals that drive retention and expansion. This is an early leadership role with real upside. As the AC team grows, so does your scope. We’re looking for someone who wants to build, not just manage. What will you do: Own Your Book - Manage a portfolio of long-tail accounts through the full post-sale lifecycle: onboarding, adoption, renewal, and expansion. - Handle a high volume of inbound and outbound customer communication with speed and precision. - Identify churn signals early and act on them before they become problems. - Surface upsell and cross-sell opportunities within your accounts and coach your team to do the same. Lead & Coach Your Team - Run weekly 1:1s with your two Account Coordinators — listen to calls, review emails, give real feedback. - Be the escalation point for your team’s toughest customer situations. - Set clear expectations, hold your team accountable, and celebrate wins loudly. - Help develop the playbooks, processes, and habits that will scale as the team grows. Drive the Numbers - Own your team’s retention and expansion metrics — GRR, NRR, renewal rate. - Report to leadership with accuracy and transparency. No surprises. - Think commercially: a healthy customer is a growing customer. Requirements: - 2–4 years of experience in account management, customer success, or a similar post-sale role in a B2B SaaS environment. - You’ve handled volume before, including high-touch at scale - Some leadership experience, even informal: you’ve mentored someone, run a process, or stepped up when it mattered. - You speak the language of SaaS retention metrics (NRR, GRR, churn) and aren’t intimidated by owning a number. - Organized, fast, and detail-oriented - you can manage a packed queue without dropping anything. - High EQ. You can de-escalate a frustrated customer and coach a junior rep in the same afternoon. - You actually care about accessibility and inclusion. Our mission isn’t wallpaper — it’s why we show up. Why You’ll Love Working Here - Your work directly contributes to making the internet more accessible for people with disabilities. That’s a “why” you can wake up for. - This team is growing. First-time managers who deliver earn expanded scope — more reps, more accounts, more opportunity. - Remote role. We care about results, not where you work. - Collaborative, honest, fast-moving. We work hard and actually like each other. - $80,000 - $95,000 base salary plus commission (OTE ~95k-110k) plus equity, comprehensive health benefits, equity, generous PTO.

• Manage and grow revenue within an assigned portfolio of independent Canon dealers • Conduct frequent in-field visits (3–4 days per week) to strengthen relationships and drive sales activity • Lead joint sales efforts on large deals and major account opportunities; participate in end-user sales calls • Deliver strategic quarterly business strategy meetings (QBRs) with top dealers, providing performance insights and growth planning • Promote and support Canon’s full portfolio: - Hardware: imageFORCE, imageRUNNER ADVANCE, Production, Large Format, imageCLASS, Printers, Scanners - Software: uniFLOW, Therefore, PRISMA - Programs: Canon Financial Services, CSMP, Canon Academy Training • Collaborate cross-functionally with Solutions Analysts, LFS Specialists, and Marketing to maximize territory performance • Identify and engage with potential new dealers to expand Canon's footprint • Provide market intel, competitive insights, and dealer feedback to internal stakeholders

• Responsible for solution development and justification; product presentation and demonstration; strategic prospecting and selling; business analytics; and expertise with production printing applications. • Focuses on the division's top revenue producing accounts, ensuring an executive level support model. • Provides specialized color sales support and leadership to the Account Executives within the division. • Responsible for driving sales activities through the Account Executives. • Develops strategic plans for achieving territory quota and maximizing long-term account revenue opportunities for the company's Production Inkjet. • Mentors Account Executives on prospecting, identifying and forecasting Continuous Form/Sheet-fed Inkjet printing systems opportunities within their existing or potential customers. • Develops and delivers dynamic customer presentations, demonstrations and proposals highlighting the unique customer business applications and solutions. • Leads the sales cycle by assessing, analyzing and recommending account color document workflow environment for identified opportunities. • Drives prospecting activities to support sales management. • Manages complex sales cycle by utilizing a consultative solution selling approach for the consideration and selection of the product line. • Engages C-Level executives and decision makers to gain understanding of their business objectives and promote how the solutions create value for their organization, through effective business analytics and justification processes. • Acts as subject matter and competitive expert. • Supports the division's most prestigious and largest customers with the solution development and sale of production inkjet products.

Role Description We are looking for an experienced and mission-driven Manager, Accessibility Services to lead our team of Accessibility Experts and oversee the delivery of world-class accessibility services across audits, VPATs, consulting, and training. This role is central to accessiBe’s commitment to helping organizations achieve and maintain digital accessibility at scale. You will own delivery processes, develop best-in-class auditing methodologies, collaborate closely with Product and R&D, and strengthen accessibility fluency across the entire company. What will you do: - Team Leadership & Operations - Lead, mentor, and manage a team of Accessibility Experts and related specialists - Oversee end-to-end delivery of accessibility services including: Accessibility Audits, VPAT / ACR creation, Accessibility consulting engagements and customer and internal training programs - Build scalable, efficient delivery processes ensuring quality, consistency, and operational excellence - Establish and continually refine auditing practices, frameworks, and tools - Customer Experience & Vendor Ecosystem - Ensure a best-in-class customer experience across all professional services engagements - Manage and collaborate with external vendors, contractors, and ecosystem partners - Work closely with Customer Success, Support, and other customer-facing teams to align service delivery with customer needs - Cross-Functional Collaboration - Partner with R&D and Product to bring accessibility insights into product direction and innovation - Support Sales teams with technical expertise, scoping, and accessibility thought leadership - Collaborate with internal stakeholders to develop GTM strategies in existing and new territories - Accessibility Knowledge & Internal Enablement - Drive company-wide accessibility knowledge, standards, and practices - Design and deliver accessibility training for internal teams, especially Product and R&D - Promote an accessibility-first culture across accessiBe Qualifications - 5+ years of managerial experience leading accessibility teams in either: An in-house accessibility department within an enterprise organization, or a professional accessibility service provider / agency - Strong knowledge of WCAG, Section 508, EAA, ARIA, and accessibility testing methodologies - Proven experience building accessibility processes, methodologies, and scalable service delivery systems - Experience collaborating extensively with Product, R&D, Sales, and customer-facing teams Benefits - Competitive Salary - Equity - Comprehensive Health Benefits - Generous PTO Salary Expectations $120,000 - $140,000 base salary Location The position is eligible for remote work Equal opportunities At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need. Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.

• Responsible for the Project Management of various customers, driving the sale of a wide range of products and services utilizing Canon and 3rd party products and technologies • Work directly with Canon customers to understand their goals. Leverage experience and skills to perform detailed discovery associated with a customer’s business needs with specific focus on technology • Effectively capture customer requirements and work with a project team to document a proposal which will meet the customer’s specific needs • Coordinate the resources necessary to design and implement customer projects to completion in a manner that meets requirements, delivers customer satisfaction and ensure delivery of profitable revenue • Provide technical guidance to sales teams and customers • Ability to interact with multiple resources across various organizations including customers (multiple business units), sales, solutions consulting, project management, engineering, technical support and 3rd Parties as necessary • Researches, plans and evaluates the effectiveness of processes, systems, procedures or methodologies through review and evaluation of detailed data

• Ensures achievement of the Region Plan for the Monochrome and Color Cut Sheet Production product families • Validates the 90-day forecast for these products by sales rep and prepare accurate forecast (minimum 85% monthly accuracy) • Act as subject matter and competitive expert • Leads, coaches and drives the sales process to reach plan achievements • Supports the managers in driving a high level of prospecting activities • Provides sales support necessary to meet adequate level of sales cycles and support Sales Reps' selling efforts • Manages the sales cycle for key, multiple unit prospects including key direct sales activities (e.g. key customer presentations, demonstrations, proposals and closing the business) • Ensures sales representatives are fully trained and proficient in performing steps in sales cycle • Participates in all critical presentations and give key demonstrations as required • Be a Team member, interacting with other Region Specialists on an ongoing basis to develop and exchange best practices and creative ideas in driving sales • Builds customer confidence in Canon's and the product offerings

• Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment. • Provides field support for new product introductions & installations. • Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance in utilization of available sources of information. • May audit accounts/equipment for performance and ensure proper maintenance, report on others work to ensure it meets company standards, and report findings on the SAR. • Escalates issues in a timely manner that minimizes customer downtime. • Informs Canon USA Management on escalation status. • Frequently utilizes SAR, imPACT, RCCA and CRM, Maintenance Assist, Remote Assist & ADAM. • Maintains and updates problem records and reports any resolved/unresolved problems. • Organizes and disseminates information so that other engineers can perform their duties more efficiently. • Creates documents, and inputs updated technical information to maintain knowledge database, Core Competencies/technical publications. • Trains other engineers in the use of tools, working methods, and technical tips to improve performance. • Troubleshoots MICR issues and answers MICR related questions. • Ensures all tasks, regardless of owner, are completed in a timely fashion (RCCA). • Completes Bundle upgrades confidently and in a timely manner. • Must understand and show competence in Media related issues and be able to discuss the interaction between Ink & Media. • Full understanding of ORS and utilizes its dashboard functionality on a regular basis. • Achieves and improves the performance targets for the current strategic products and proceeds post-sales support for all assigned products. • Interfaces with development, factory engineers or third party vendors for technical information. • Reports to PSO field obstacles (documentation, product defect, logistics) to team lead(s).