AdventHealth

Role Description New Hire Eligible Sign-on Bonus up to $10,000. Full-Time NIGHTS. - Three 12-hour shifts - Performs treatments according to policy and procedure, providing patient care appropriate to age, mobility, acuity, and culture. - Functions appropriately in clinical emergencies. - Participates in practice changes resulting from performance improvement activities and supports quality standards and initiatives. - Follows prescribed isolation guidelines, demonstrates appropriate use of protective equipment, performs handwashing according to policy, and enforces safety regulations. - Exhibits a desire to learn and upgrades skills continuously. Qualifications - High School Grad or Equivalent [Required] - 1+ applicable PCT experience [Preferred] - Previous bedside patient care in an acute care unit, unit secretary, monitor technician, or equivalent medical experience [Preferred] - Basic Life Support - CPR Cert (BLS) [Required] - Certified Nurse Assistant (CNA) [Required] OR Certified Patient Care Technician/Assistant (CPCT/A) [Required] Requirements - Physical Requirements - View work requirements Benefits - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits

Role Description New Hire Eligible Sign-On Bonus up to $10,000. FT Nights. - Performs treatments according to policy and procedure, providing patient care appropriate to age, mobility, acuity, and culture. - Functions appropriately in clinical emergencies. - Participates in practice changes resulting from performance improvement activities and supports quality standards and initiatives. - Follows prescribed isolation guidelines, demonstrates appropriate use of protective equipment, performs handwashing according to policy, and enforces safety regulations. - Exhibits a desire to learn and upgrades skills continuously. - Communicates effectively with patients, families, and healthcare team members. - Maintains a clean and safe environment for patients and staff. Qualifications - High School Grad or Equiv [Required] Requirements - 1+ applicable PCT experience [Preferred] - Previous bedside patient care in an acute care unit, unit secretary, monitor technician, or equivalent medical experience [Preferred] Benefits - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits Licenses and Certifications - Basic Life Support - CPR Cert (BLS) [Required] - Certified Nurse Assistant (CNA) [Required] OR - Certified Patient Care Technician/Assistant (CPCT/A) [Required] Physical Requirements (Please click the link below to view work requirements) Physical Requirements Pay Range $19.19 - $30.71

Title: Registered Dietitian (Remote) AHMG Health Optimization Center at Winter Park Location: MG WINTER PARK MEDICAL CENTER time type Full time job requisition id R-0377124 Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 1573 W Fairbanks Ave City: Winter Park State: Florida Postal Code: 32789 Job Description: AHMG Health Optimization Center at Winter Park 1573 West Fairbanks Ave., Suite 210, Winter Park, FL 32789 Monday - Friday 8a-5p or Tuesday - Friday 10-hour days - Completes nutrition-focused physical assessments, takes measurements, reviews medical records, collects data via interviews, and evaluates anthropometric status. - Evaluates assessment data to identify nutrition risks, nutrition problems, criteria consistent with malnutrition, knowledge deficits, and high-risk health behaviors. - Offers nutrition interventions, orders, education, counseling, and referrals to other services. - May place feeding tubes or perform indirect calorimetry studies. - Provides counseling and education using evidence-based techniques that reflect appropriate health literacy and cultural sensitivity to patients with disease processes requiring nutritional management. - Monitors and evaluates nutrition care plans to reach nutrition goals and promote optimal outcomes. - Supervises practice experience for dietetic interns, dietetic technicians, registration eligible dietitians and new employees, participates in research, performance improvement, and initiatives. - Enters complete, accurate, and timely electronic health record documentation. - Enters nutrition orders when authorized by Medical Staff policy and procedure to reflect patient care. - Participates in patient care rounds, collaborates with physicians, nurses, and other allied health professionals to create nutrition plans of care. - Promotes evidence-based nutrition care and makes expertise available to foodservice areas. - Provides timely responses to internal electronic communication. Other duties as assigned. Knowledge, Skills, and Abilities: • Must be able to read, write, speak, and have good comprehension of conversational English • Basic computer skills and knowledge of Microsoft Office • Comprehensive knowledge and application of nutrition services and medical nutrition therapy • General knowledge of nutrient analysis, word processing, e-mail, and spreadsheet software • Ability to search the web for nutrition research or practice updates and apply knowledge to updating reference materials, preparing for presentations, education, etc. • Avails self to staff on units as the nutrition expert • Participates in Quality Improvement activities • Attends interdisciplinary meetings and rounds on assigned units as scheduled unless valid excuse demonstrated • Attends assigned team and/or committee meetings unless valid excuse demonstrated • Assists in regulatory survey preparation when applicable • Reviews and/or updates department resource/reference materials when applicable or [Required] • When confronted with barriers to meeting patient care standards, improves process by planning and implementing action steps • Identifies specific patient or staff needs, initiates and develops educational or clinical materials then evaluates outcomes • Assures that care delivered to each patient is in accordance with established standards • Skill and knowledge in working with an electronic health record system • Analyzes and interprets reliable assessment data to identify an actual occurrence, risk of, or potential for developing a nutrition problem • Nutrition Diagnoses/Problems are included on the patient care plan and updated as more data becomes available, or signed off as applicable • Provides appropriate intervention in accordance with the identified patient’s goals • Identifies and follows through with potential complex discharge planning needs, intervenes early to promote timely attainment of goals • Adheres to reassessment timeframe per standards • Reassesses and updates nutrition care process and implement changes as indicated • Complies with National Patient Safety Goals regarding abbreviation usage, patient identification • Assessment, interventions, and procedures utilizing equipment are appropriate for the age group • Understands indications for nutrition support therapy (both enteral and parenteral) and applies recommendations appropriately Education: • Bachelor's [Required] • Master's [Preferred] Field of Study: • in nutrition or related field Work Experience: • 3+ experience in a clinical setting [Required] • Didactic program with strong focus in clinical nutrition [Preferred] Additional Information: •Additional licensure or certification requirements may apply depending on the specific unit or state in which this position is located. Please consult the relevant credential grid for detailed information regarding these requirements. Licenses and Certifications: • Registered Dietitian Nutritionist (RDN) [Required] Pay Range: $23.71 - $44.09 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Lead quality improvement initiatives by analyzing patient care issues and implementing evidence-based practices. Conduct chart reviews, report on quality metrics, and provide staff training on improvement protocols and best practices.

Title: Clinical Documentation Auditor Location: La Grange, IL, USA Job Description: Part time job requisition id R-0352626 Our promise to you: Joining UChicago Medicine AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits Schedule: Part time Shift: Day (United States of America) Address: 5101 WILLOW SPRINGS RD City: LA GRANGE State: Illinois Postal Code: 60525 Job Description: - Schedule: Part Time, 24 hours/week; flexible scheduling within standard business hours - Remote role but candidate must be local to area. Must be available for in-person meetings every other month and in-person training/education as needed Completes accurate and timely record reviews to ensure the integrity of documentation compliance. Inputs data accurately and concisely into CDI Software. Reviews concurrent and retrospective medical records for documentation compliance, including completeness and accuracy for SOI, ROM, and quality. Supports CDI documentation strategies and educates self and team members through monthly mandated education sessions and provided educational tools. Conducts quality audits, including deceased second-level reviews, focused disease process reviews, patient safety indicators, and CDI team audits. Collects, analyzes, and reports data to the CDI Leadership team. Recognizes opportunities for documentation improvement using strong critical-thinking skills. Uses critical thinking and sound judgment in decision-making, balancing quality considerations with regulatory compliance. Educates patient-care team members on documentation regulations and guidelines, including quarterly and annual compliance updates from Medicare. Initiates and formulates CDI severity worksheets and clinically credible clarifications for inpatients. Presents opportunities for improved documentation compliance to physicians, nurse practitioners, and other clinical team members. Transcribes documentation clarifications as appropriate for SOI, ROM, PSI, HCCs, and HACs. Other duties as assigned. Knowledge, Skills, and Abilities: • Excellent interpersonal skills including excellent verbal and written communication skills; proficient in and demonstrates excellent physician relations. [Required] • Able to organize and present information clearly and concisely. [Required] • Excellent computer and keyboarding skills; ability to use multiple software programs simultaneously; high degree of prioritization skills. [Required] • Ability to learn/develop and fine-tune the skills necessary to perform optimally as a Clinical Documentation Specialist. [Required] • Dependable, self-motivated, and pleasant. [Required] • Utilize and demonstrate excellent critical-thinking, problem-solving and deductive-reasoning skills. [Required] • Knowledge of pathophysiology, disease processes and treatments. [Required] • Strong ability to organize/triage work and manage multiple priorities at once. [Required] • Knowledge of quality guidelines. [Required] • Knowledge of clinical documentation requirements that identify clinical conditions or procedures. [Preferred] • Coding background. [Preferred] Education: • Associates [Required] • Master's [Preferred] Field of Study: • of Science in Nursing and 3 years of Clinical Documentation Integrity Specialist experience OR 4 years of recent Clinical Documentation Specialist experience • of Science in Nursing • or higher degree in a healthcare related field Work Experience: • 1+ of second level review CDIS experience • 4+ of recent clinical documentation specialist experience [Required] • 4+ acute care nursing experience with specific medical/surgical, intensive care, post-acute care unit, or emergency department experience [Required] • 5+ CDI experience Licenses and Certifications: • Certified Billing and Coding Specialist (CBCS) [Required) * Registered Nurse (RN) [Required] OR Physician Assistant (PA) [Required] OR Certified Registered Nurse Practitioner (CRNP) [Required] OR Advanced Practice Registered Nurse (APRN) [Required] OR Medical Doctor (MD) [Required] OR Doctor of Osteopathic Medicine (DO) [Required] OR Educational Commission for Foreign Medical Graduates (ECFMG) [Required] Pay Range: $71,588.85 - $133,150.39 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Collaborate with stakeholders to identify learning needs, design interactive eLearning experiences, develop training materials, and maintain communication to ensure project alignment and effectiveness. Stay current on instructional design trends and...

Title: Transplant Contract Specialist Managed Care Location: SOUTHWOODS BUILDING time type Full time job requisition id R-0320003 Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 2600 LUCIEN WAY City: MAITLAND State: Florida Postal Code: 32751 Job Description: - Participates in negotiation planning and development projects to support strategic alignment with contracted health plans. - Seeks resolution to managed care issues by collecting and interpreting contract performance information to preserve the integrity of those contracts. - Supports the timely start of contract negotiation activities by compiling information through research and coordination with departmental leaders. - Maintains and negotiates contracts with external community provider groups to provide transplant services under AdventHealth global transplant contracts. - Maintains Global Spreadsheet, capturing Solid Organ and Bone Marrow Transplant information. - Corresponds with payer survey contact as needed and ensures any additional information requested by payer is provided in a timely manner. - Assists with appeals and disputes of outcomes then reviews and forwards the decisions of these outcomes. - Assists with resolving payment issues during the global billing period and ensures payments are made appropriately. - Other duties as assigned. Knowledge, Skills, and Abilities: • Typing:35 wpm [Required] • Spreadsheet experience [Required] • Email and computer calendar experience [Required] • Detail oriented [Required] • Assertive [Required] • Read and understand contracts effectively [Required] • Ability to problem solve and think analytically [Required] • Strong organizational skills [Required] • Effectively communicate with all department levels [Required] • Ability to grow strong relationships [Required] Location and Shift: - Hybrid- Monday, Wednesday, Thursday onsite) Maitland, FL - Full Time M-F 8am-5pm Education: • Bachelor's [Preferred] Field of Study: • in Business or Healthcare Administration or related field Work Experience: • 4+ years of experience in managed care or healthcare provider relations experience [Required] • 5+ years in healthcare or insurance [Preferred] • Experience in managed care contract negotiations for hospital, transplant and global services [Required] • Healthcare billing experience [Preferred] • Managed Care contract experience [Preferred] Additional Information: • N/A Licenses and Certifications: • N/A Pay Range: $49,718.59 - $92,468.74 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Title: RN Virtual Care Location: ORLANDO USA Full time Job Description: Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits Schedule: Full time Shift: Night (United States of America) Address: 602 COURTLAND ST City: ORLANDO State: Florida Postal Code: 32804 Job Description: - Provides courteous responses and excellent customer service when fielding inquiries from consumers, clinic staff, physicians, colleagues, and leaders. - Actively works with staff and supervisors to achieve established performance metric standards. - Maintains knowledge of services and AdventHealth offerings to properly direct inquiries when outside of service’s scope. - Demonstrates excellent customer-care skills and provides virtual clinical care within the nursing scope of practice. - Utilizes critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice. - Elicits questions, concerns, and information from callers to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plans and follow-up. - Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; escalates interactions to emergency response services when appropriate. - Provides referrals to healthcare providers and community resources when appropriate; assists with follow-up or appointment scheduling when needed. - Utilizes proper escalations when issues arise. Adheres to all established workflows, scripting, and department greetings. - Documents all interactions and consistently updates consumer records in the relevant technology system(s). - Other duties as assigned. Knowledge, Skills, and Abilities: - Personal commitment to the mission and values of AdventHealth. [Required] - Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required] - Demonstrated personal commitment to promoting and providing excelled customer service [Required] - Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required] - Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required] - Ability to listen and document notes simultaneously [Required] - Maintains high energy and positive attitude [Required] - Adapts quickly to change and balances multiple priorities in a fast-paced environment [Required] - Demonstrates regular, consistent and punctual attendance [Required] - Effective communicator in English, both orally and in writing [Required] - Ability to type at a speed of 45 words per minute, at minimum [Required] - Proficiency in Microsoft Suite programs and Adobe [Required] - Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems [Required] - Bilingual in English/Spanish [Preferred] Education: - Associate's of Nursing [Required] - Bachelor's of Nursing [Preferred] Field of Study: - N/A Work Experience: - 2+ Clinical nursing experience [Required] - 1+ virtual care monitoring or care experience [Preferred] Additional Information: - N/A Licenses and Certifications: - Registered Nurse (RN) [Required] - Basic Life Support (BLS) [Required] Physical Requirements: (Please click the link below to view work requirements) - Physical Requirements - https://tinyurl.com/msy4mja2 Pay Range: $31.53 - $52.24 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Title: Supervisor Instructional Design & Development Location: Altamonte Springs time type Full time Hybrid job requisition id R-0359437 Job Description: Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits Schedule: Full time Shift: Day (United States of America) Postal Code: 32701 Job Description: Address: Hybrid, in office on Monday, Tuesday, Thursday 608 East Altamonte Drive Altamonte Springs FL 32701 Provides technical and managerial guidance to the Instructional Design/Development team. Develops and implements instructional design standards and best practices. Collaborates with stakeholders and Subject Matter Experts (SMEs) to identify learning needs and objectives. Oversees the creation of eLearning courses, video production, immersive simulations, and instructor-led training. Ensures the quality and effectiveness of educational programs through regular evaluation and feedback. Manages project assignments based on team expertise, availability, and priorities. Utilizes graphic media and multimedia to enhance learning experiences. Coordinates with the Learning Management System (LMS) team to ensure proper course functionality and user experience. Develops supportive training materials, including instructional videos, job aids, and user manuals. Stays current on emerging trends in instructional design and adult learning principles. Provides operational support, troubleshooting, and testing for instructional design projects. Communicates project status, risks, and needs to ensure timely completion and achievement of learning goals. Other duties as assigned. Knowledge, Skills, and Abilities: • Expertise with course authoring software and eLearning design best practices. [Required] • Expertise with basic functions, test building, graphics, and Level 1-3 interactivity to include complex branching, animated video, customized audio, and scenario-based cases. [Required] • Ability to integrate organizational educational needs into learning programs using industry and evidence-based best practices and provided software tools. [Required] • Strong history (3-5 years) using video editing software (Adobe Premiere/Final Cut Pro) and filming best practices. [Required] • Basic knowledge of camera, video, and production equipment. [Required] • Effective computer skills, particularly Microsoft Office 360 Outlook, Word, Excel, PowerPoint, Publisher, OneNote, Snagit, Visio, Graphics software, and Visio. [Required] • Leads online course building /video-based projects, strong project management, collaboration, and customer relation skills. [Required] • Ability to work in a matrix-management environment to achieve organizational goals. [Required] • Effective oral and written communication skills with the ability to translate complex concepts and ideas in understandable terms to all levels of internal staff (customers). [Required] • Ability to use tools provided to generate custom reports based on specified business requirements. [Required] • Solid leadership skills, initiative, and self-direction. [Required] • Working knowledge of principles of Learning Management Systems (LMS). [Required] • Ability to use LMS tools provided to generate custom usage and evaluation reports based on specified business requirements. [Required] • Ability to work independently while meeting hard deadlines. [Required] • Knowledge of adult learning principles and education administration processes. [Required] • Basic understanding of HTML and SharePoint. [Preferred] • Familiarity with networking, IT and computer hardware terminology. [Preferred] • Expert knowledge of adult learning principles and education administration processes. [Preferred] • Demonstrated production skills including lighting, audio, and camera work. [Preferred] • Strong understanding of High Definition (HD) production and post-production workflows. [Preferred] Education: • Master's [Required] Field of Study: • in Instructional Design, Education, Technology, or applicable discipline Work Experience: • 5+ years of experience in healthcare education. [Preferred] • 5+ years of experience in learning systems software or technology-based learning development. [Required] • 5+ years of experience with course authoring software and elearning design best practices, including basic functions, test building, graphics, and level 1-3 interactivity to include complex branching, animated video, customized audio, and scenario-based cases. [Required] • 5+ years of experience with project management practices and software (ms project, or other pm tools). [Required] • Demonstrated experience with Final Cut Pro, Mac OS, and Adobe or Articulate products. [Preferred] • Experience with Lean, Six Sigma, or other process improvement methodologies. [Preferred] • Experience with Shared Content Object Reference Model (SCORM) conformant instructional objects. [Required] • Experience with Tin Can (xAPI), and cmi5 standards in learning systems. [Preferred] • Experience working in healthcare system instructional technology or learning environment. [Preferred] • LMS experience, preferably in a SABA LMS environment [Preferred] • Years of demonstrated experience with Adobe Creative Suite or equivalent course authoring/asset management/development tool(s). [Required] • Years of experience using Storyline (Articulate products) content authoring tools. [Required] Additional Information: Certificate(s) from ATD (Association for Talent Development) or equivalent university-based certifications: Master E-Learning Instructional Designer Certificate Scenario-Based E-Learning Certificate Test Design and Delivery Certificate Writing for Instructional Design and Training Certificate Licenses and Certifications: • Program Management Professional (PgMP) [Preferred] • Project Management Professional (PMP) [Preferred] Pay Range: $66,170.74 - $123,073.07 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Title: Bill Collect Denials Account Rep II Location: Maitland Job Description: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: - Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance - Paid Time Off from Day One - 403-B Retirement Plan - 4 Weeks 100% Paid Parental Leave - Career Development - Whole Person Well-being Resources - Mental Health Resources and Support - Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 900 WINDERLEY PL City: MAITLAND State: Florida Postal Code: 32751 Works with insurance payers to ensure proper billing, collections, or denial management on patient accounts. Examines contracts to ensure proper reimbursement, educates team members on inconsistencies, and documents any changes. Works follow-up reports daily, maintaining established goals, and notifies the supervisor of issues preventing goal achievement. Follows up on daily correspondence related to denials, underpayments, and billing to appropriately manage patient accounts. Assists customer service with patient concerns and questions to ensure prompt and accurate resolution. Produces written correspondence to payors and patients regarding claim status and requests for additional information. Reviews previous account documentation to determine necessary actions to resolve assigned accounts. Initiates next billing, follow-up, and collection steps, including contacting patients, insurers, or employers as appropriate. Documents billing, denials, and collection steps taken, escalating to the supervisor or manager if necessary. Processes administrative and medical appeals, refunds, reinstatements, and rejections of insurance claims. Communicates consistently with team members to foster a collaborative atmosphere and engages with the supervisor or manager on educational opportunities. Assists with training new staff, performs audits of work, and communicates progress to the appropriate supervisor. Other duties as assigned. Knowledge, Skills, and Abilities: • Ability to use discretion when discussing personnel/patient related issues that are confidential in nature. [Required] • Ability to be responsive to ever-changing matrix of hospital needs and act accordingly. [Required] • Working knowledge of the Revenue Cycle and the links between departments: Charge Capture, Consumer Access, PreAccess, HIM, Coding, and Patient Financial Services. [Required] • Self-motivator, quick thinker, communicates professionally and effectively in English, both verbally and in writing. [Required] • Typing skills equal to 20 words per minute. [Required] • Proficiency in performance of basic math functions. [Required] • Ability to communicate professionally and effectively in English, both verbally and in writing. [Required] • Proficiency in Microsoft office products such as Word and Excel. [Required] • Strong analytical and research skills. [Required] • Able to conduct assigned work in either a fully remote or hybrid work environment [Required] • Cerner Patient Accounting [Preferred] • SSI Claims Scrubber [Preferred] • Epic [Preferred] Education: • Associate [Preferred] • High School Grad or Equiv [Required] Schedule: Mon-Wed 7a-4pm , Thurs 7a-3:30pm, Fri 7a-2pm Work Experience: • 2+ experience in patient financial services or related areas such as patient registration, finance, insurance collections, customer service, coding, medical, or contract management [Required] Additional Information: • N/A Licenses and Certifications: • Certified Revenue Cycle Rep (CRCR) [Preferred] Pay Range: $16.63 - $26.60 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.