Role Description We are hiring an Account Manager to own the health, satisfaction, and growth of Devoted's existing client portfolio. This is not a new-business hunting role; it sits on the other side of the equation, and it is equally critical to how Devoted scales. Key Responsibilities: - Client Relationship Ownership - Serve as the primary point of contact for a portfolio of active co-development accounts, knowing every client's goals, team structure, and current engagement status. - Build deep, trusted relationships at every level of each client organization, from day-to-day production contacts through to senior stakeholders and decision-makers. - Maintain client satisfaction across your portfolio, measured through regular check-ins and structured feedback loops. - Be the person clients call when something goes wrong, ensuring both sides stay focused on finding the best solution rather than placing blame. - Account Health & Escalation Management - Monitor the health of every active engagement in your portfolio, spotting warning signs early through regular cadences with both clients and internal production teams. - Partner closely with Production Leads to ensure full visibility on project status, quality, and any risks that could affect the client relationship. - Proactively surface and mitigate risks, escalating internally where needed and maintaining client confidence throughout. - Account Growth - Set and pursue quarterly growth targets for your current accounts, identifying expansion opportunities through deep understanding of each client's roadmap and upcoming projects. - Grow engagements organically: identify where Devoted can take on additional scope, new service lines, or adjacent projects within existing client relationships. - Build the kind of trust that turns a single project into a long-term partnership, and a satisfied client into a source of referrals. - Collaborate with the Head of BD to ensure a smooth transition when accounts grow into new service areas or require business development support. - Operational Discipline - Maintain CRM excellence: keep all account records, communication logs, and health data current and actionable. - Prepare regular account status reports including satisfaction scores, expansion opportunities, risks, and renewal timelines. - Represent Devoted at relevant industry events and conferences, strengthening existing client relationships and staying connected to the broader ecosystem. Qualifications - 5+ years in account management, client success, or partner management, ideally within the games industry or a creative/technical services environment. - Demonstrable track record of growing accounts quarter-over-quarter under your ownership, with measurable numbers behind it. - Experience managing complex, multi-stakeholder client relationships, comfortable at operational, senior, and executive levels simultaneously. - Background in or strong working knowledge of co-development, game services, or external development. Requirements - Outstanding relationship management skills, a natural communicator who builds trust quickly and maintains it under pressure. - Strong commercial fluency: you understand what an engagement costs, what margin looks like, and what the implications of scope changes are for both sides. - Comfortable having difficult conversations — with clients when expectations need resetting, and internally when production issues need escalating. - CRM discipline: HubSpot, Salesforce, or comparable, used as a living operating tool, not a reporting afterthought. - Strong analytical and organizational skills, able to manage multiple accounts simultaneously without losing the detail on any of them. Benefits - Strong and enthusiastic team – you will have the opportunity for knowledge sharing, learning, and professional self-development. - Interesting and challenging tasks – solve diverse and challenging issues, communicate with people within the company as well as with our partners. - Convenient working conditions – remote work, the opportunity to build your own working day with flexible working hours. - A chance to work in a highly professional and dynamic team working with a wide range of International Game Production projects, attractive remuneration package, and opportunities to develop professionally.

• Own the day-to-day relationships with assigned fintech and technology partners across the Access Digital ecosystem • Run bi-weekly/monthly partner calls, track action items, and keep communication consistent and productive • Monitor partner product updates, roadmap changes, and API or integration developments — surfacing what matters to our internal teams • Escalate strategically complex issues or major commercial decisions to leadership oversight • Serve as the internal product expert for partner solutions — the go-to resource for Sales and Account Management teams • Support AMs in identifying cross-sell opportunities across the client base • Facilitate partner training sessions, onboarding materials, and lunch-and-learns for internal teams, and ensure new sales reporting to partners respectively • Contribute to the Partner Playbook and AM Rules of Engagement to keep field teams sharp, savvy, and confident • Manage routine commercial tasks including pricing approvals, discount requests, contract renewals, and contract administrative items • Support renewal coordination and partner tier management within the Access Digital Partner Marketplace • Track partner performance metrics and flag trends to leadership • Coordinate and aid Product and Implementation on partner integration issues and any client-facing escalations

Role Description As the APJ Partnerships lead, you’ll build and own our international partner ecosystem, as well as drive the partner motions and go-to-market with our regional field teams. This role will be a force multiplier for our APJ business, driving new business opportunities from our existing partners, as well as scaling the international partner ecosystem. - Grow our APJ system integrator (SI) ecosystem with a focus on sourcing net new business - Maximize pipeline generation from our existing SI partners (primary) and Cloud partners - Be a trusted advisor and force multiplier for our APJ field teams, working hand-in-hand to execute our partner GTM and motions - Develop and execute creative business development plays to drive net new business and consumption acceleration - Partner with a Forward Deployed Engineer (FDE) to accelerate SI enablement and project success - Operate and execute across business development, direct selling, partner management, and field engagement - Evolve our Partner Program to attract top-tier partners, while ensuring their success through optimal onboarding, enablement and GTM programs - Serve as the primary advocate for your partners, working closely with our internal teams to drive closed/won partner projects - Embed a partner-first mentality within Temporal’s sales organization Benefits - Unlimited PTO, 12 Holidays + 2 Floating Holidays - 100% Premiums Coverage for Medical, Dental, and Vision - AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available) - Empower 401K Plan - Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! Company Description Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen. Our values guide us — they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future.

• Schedule medical appointments. • Coordinate health records and claims for inmates within institutional facilities. • Ensure contractual compliance with operational service level agreements and contract requirements. • Facilitate daily coordination of scheduling for patients and outside providers.