Creating equal opportunity for talent to work on games of their dreams
Account Manager
Location
Worldwide
Posted
9 days ago
Salary
0
Seniority
Lead
Job Description
Account Manager
Devoted Studios
Role Description We are hiring an Account Manager to own the health, satisfaction, and growth of Devoted's existing client portfolio. This is not a new-business hunting role; it sits on the other side of the equation, and it is equally critical to how Devoted scales. Key Responsibilities: - Client Relationship Ownership - Serve as the primary point of contact for a portfolio of active co-development accounts, knowing every client's goals, team structure, and current engagement status. - Build deep, trusted relationships at every level of each client organization, from day-to-day production contacts through to senior stakeholders and decision-makers. - Maintain client satisfaction across your portfolio, measured through regular check-ins and structured feedback loops. - Be the person clients call when something goes wrong, ensuring both sides stay focused on finding the best solution rather than placing blame. - Account Health & Escalation Management - Monitor the health of every active engagement in your portfolio, spotting warning signs early through regular cadences with both clients and internal production teams. - Partner closely with Production Leads to ensure full visibility on project status, quality, and any risks that could affect the client relationship. - Proactively surface and mitigate risks, escalating internally where needed and maintaining client confidence throughout. - Account Growth - Set and pursue quarterly growth targets for your current accounts, identifying expansion opportunities through deep understanding of each client's roadmap and upcoming projects. - Grow engagements organically: identify where Devoted can take on additional scope, new service lines, or adjacent projects within existing client relationships. - Build the kind of trust that turns a single project into a long-term partnership, and a satisfied client into a source of referrals. - Collaborate with the Head of BD to ensure a smooth transition when accounts grow into new service areas or require business development support. - Operational Discipline - Maintain CRM excellence: keep all account records, communication logs, and health data current and actionable. - Prepare regular account status reports including satisfaction scores, expansion opportunities, risks, and renewal timelines. - Represent Devoted at relevant industry events and conferences, strengthening existing client relationships and staying connected to the broader ecosystem. Qualifications - 5+ years in account management, client success, or partner management, ideally within the games industry or a creative/technical services environment. - Demonstrable track record of growing accounts quarter-over-quarter under your ownership, with measurable numbers behind it. - Experience managing complex, multi-stakeholder client relationships, comfortable at operational, senior, and executive levels simultaneously. - Background in or strong working knowledge of co-development, game services, or external development. Requirements - Outstanding relationship management skills, a natural communicator who builds trust quickly and maintains it under pressure. - Strong commercial fluency: you understand what an engagement costs, what margin looks like, and what the implications of scope changes are for both sides. - Comfortable having difficult conversations — with clients when expectations need resetting, and internally when production issues need escalating. - CRM discipline: HubSpot, Salesforce, or comparable, used as a living operating tool, not a reporting afterthought. - Strong analytical and organizational skills, able to manage multiple accounts simultaneously without losing the detail on any of them. Benefits - Strong and enthusiastic team – you will have the opportunity for knowledge sharing, learning, and professional self-development. - Interesting and challenging tasks – solve diverse and challenging issues, communicate with people within the company as well as with our partners. - Convenient working conditions – remote work, the opportunity to build your own working day with flexible working hours. - A chance to work in a highly professional and dynamic team working with a wide range of International Game Production projects, attractive remuneration package, and opportunities to develop professionally.
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