Temporal Technologies

• Collaborate with product and engineering teams to integrate security principles into the design and architecture of cloud infrastructure across multiple clouds (AWS, GCP, Azure, and others). • Secure Temporal's core platform components, including the workflow engine, task queue architecture, and worker execution model - identifying attack surfaces unique to durable, stateful distributed systems. • Conduct threat modeling and risk assessments to identify vulnerabilities and potential attack vectors across our multi-cloud environment, with particular focus on workflow execution, task queue integrity, and client-server trust boundaries. • Secure Temporal's gRPC-based communication layer, including mTLS certificate management, service mesh configuration, and API authentication. • Manage cloud security posture using tools such as Wiz, including misconfiguration detection, compliance monitoring, and remediation across all three cloud providers. • Stay current on emerging cloud security standards and guidance (e.g. CSA Cloud Controls Matrix, CIS Benchmarks) and translate these into actionable internal policy. • Able to participate in on-call rotation.

Title: Senior Solutions Architect, Commercial Location: San Francisco, California, United States Job Description: About Us Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer's toolbox, and are building the team that will make that happen. Our values guide us -they are present in how we show up, make decisions, and work together to make an impact. We're curious, driven, collaborative, genuine and humble. Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you! Summary Temporal is looking for a Senior Solutions Architect to support our Commercial Sales team in a consumption-based business where customer success drives revenue growth. You'll work across the full sales cycle, from initial technical evaluations with new prospects through helping existing customers expand their use of Temporal in production. The nature of our business means you'll spend significant time helping customers who've already adopted Temporal unlock more value by expanding into additional use cases, teams, and workloads. This is a high-velocity, technically deep role. You'll partner with developers, architects, and engineering leaders at fast-moving companies to help them understand how Temporal fits into their existing architecture and prove out value through hands-on technical work. You'll be working in a consumption model where usage grows over time, which means building strong technical relationships and staying engaged with accounts as they scale. As an early member of a growing team, you should be comfortable with ambiguity, frequent context switching, and creating leverage through reusable assets that help the broader team move faster. Must reside in San Francisco, CA What You'll Do - Partner with Account Executives throughout the sales cycle to qualify new opportunities, run technical evaluations, and expand production usage with existing customers - Lead technical conversations with developers, architects, and engineering leaders to understand their systems, constraints, and business objectives - Build tailored demos and proof-of-concepts that showcase how Temporal solves specific customer problems, including orchestration of AI and agentic workloads - Deliver enablement sessions that help customer engineering teams adopt Temporal effectively - Create reusable technical assets that accelerate deals and scale the team's impact - Enable the Commercial Sales team by educating AEs on Temporal fundamentals, common patterns, and opportunity qualification - Manage multiple prospects and customers simultaneously, prioritizing effectively across urgent needs and strategic work in a fast-moving environment - Collaborate with Product, Engineering, and Developer Success to surface field insights that influence the roadmap What You'll Bring - Strong development background with hands-on coding experience in at least one modern language (Go, Java, TypeScript, or Python) - Deep understanding of distributed systems (reliability, observability, and fault tolerance) - Proven experience in a pre-sales, customer-facing engineering, or solutions architecture role working with technical buyers - Exceptional time management and prioritization skills with the ability to thrive in high-volume environments - Enthusiasm for AI/ML technologies and eagerness to learn about emerging use cases in agentic workflows and LLM orchestration - Strong technical communication skills and ability to lead conversations with senior engineers while translating complex concepts for diverse audiences - Comfortable creating structure where there is none Nice to Haves - Experience with workflow engines, event-driven architectures, or orchestration technologies (Temporal, Cadence, or similar) - Background articulating the value of commercial SaaS offerings that compete with open source alternatives (Redis, Kafka, Databricks, etc.) - Contributions to developer tooling, open source projects, or technical content - Strong cross-functional collaboration skills with the ability to serve as a technical bridge between customers and internal teams - Certifications with any of the major cloud providers (AWS, GCP, or Azure) or foundational AI model providers (OpenAI, Anthropic, or Google) Compensation - The estimated pay range for this role is $200,000 - $250,000 OTE. - This is a base-salary, variable role with a 70/30 split. - Additionally, this role is eligible to participate in Temporal's equity plan. Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process. Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. U.S. Benefits - Unlimited PTO, 12 Holidays + 2 Floating Holidays - 100% Premiums Coverage for Medical, Dental, and Vision - AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available) - Empower 401K Plan - Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! International Benefits Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness. Travel Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together. Additional Perks - $3,600 / Year Work from Home Meals - $1,800 / Year Professional Enrichment (Career Development & Professional Memberships) - $1,200 / Year Lifestyle Spending Account - $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you) - $74 / Month Reimbursement for Internet - Calm App Subscription for Mental Health & Wellness Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist. We are not working with external recruitment agencies, thanks.

• Lead the Design of Business-Critical Systems: Own end-to-end technical design and delivery for the services that power namespace scalability, reliability, and the customer data products built on top of them. • Bridge Instrumentation and Product Value: Partner with analytics and product engineers to ensure what gets collected actually powers meaningful customer insights; translate business questions into durable event schemas that outlast the feature that introduced them. • Architect Data Pipelines for Scale and Correctness: Define and evolve our data pipeline architecture for high-throughput usage and operational data; make principled tradeoffs across data freshness, query cost, tenant isolation, and fault-tolerance. • Drive Data Quality as a First-Class Concern: Establish schema contracts, pipeline-level anomaly detection, and alerting for silent failures — holding the line on data correctness before bad numbers reach customers. • Raise the Engineering Bar: Set quality standards through code and design reviews; introduce patterns and tooling that improve maintainability, observability, and incident response across the team. • Mentor and Multiply Impact: Grow the engineers around you, unblock execution, and foster a culture of ownership, learning, and pragmatic excellence. • Improve Developer and Customer Experience: Identify opportunities to streamline customer flows via automation, better tooling, and targeted platform improvements that reduce friction and support load.

• Design and build Temporal Cloud's identity platform end-to-end — authentication (OAuth 2.0/2.1, OIDC, SAML, token exchange), authorization (RBAC/ReBAC/policy engines), and workload identity federation — so customers and workloads authenticate without long-lived secrets • Scale the auth hot path to meet Temporal Cloud's SLOs: in-memory auth bundles, JWKS caching, decision caching, and revocation strategies that keep latency low and eliminate single points of failure • Integrate with enterprise IdPs (Okta, Entra ID, Google Workspace, SAML/OIDC), own SCIM 2.0 provisioning, and threat-model identity flows against token replay, confused deputy, scope escalation, and mix-up attacks • Partner with Security, Product, and platform teams to ship secure-by-default patterns, define IAM lifecycle and audit strategies, and shape the technical roadmap by tracking emerging standards (IETF OAuth WG, OpenID Foundation) • Mentor engineers, maintain clear architecture docs, and engage directly with customers to understand requirements and unblock adoption

• Recruit, hire, onboard, and develop a team of Solutions Architects supporting Scale and Enterprise accounts. • Establish clear performance expectations, coaching rhythms, and career development paths for direct reports. • Foster a culture of curiosity, technical excellence, and customer obsession across the team. • Drive consistent execution through defined processes for technical discovery, proof-of-value engagements, and deal support. • Partner closely with Sales leadership and Account Executives to build and execute comprehensive account strategies. • Ensure the team conducts thorough, high-quality technical discovery to identify the right use cases and champion the right solutions. • Prioritize team resources against the highest-impact opportunities, balancing pipeline coverage with deal quality. • Bring rigor and repeatability to the pre-sales process—from qualification through technical win—while adapting to each customer’s unique context. • Serve as an escalation point and strategic advisor on complex, high-value engagements. • Guide the team in positioning Temporal against competing technologies and architectural patterns with clarity and credibility. • Ensure Solutions Architects can educate customers on both the technical benefits and the limitations of Temporal’s platform and cloud service. • Maintain a hands-on understanding of Temporal’s product, staying close to product roadmap and engineering developments. • Act as a voice of the customer back into Product, Engineering, and Marketing organizations. • Work closely with Customer Success, Professional Services, and Developer Relations to ensure seamless post-sale transitions and ongoing expansion. • Partner with Marketing on field content, competitive positioning, and event strategy. • Collaborate with Product to surface customer needs, feature requests, and market trends.

• Help prospects understand if their application is suitable for Temporal • Help customers & prospects understand the technical benefits and drawbacks of the Temporal platform and cloud service • Position Temporal successfully against alternative technologies or technical patterns • Create the conditions in customer engineering organizations that allow them to expand the number of production applications using Temporal • Partner with Account Executives to develop and execute an overall account plan • Own the relationship with customer technical decision-makers in evaluating and operating temporal applications. • Travel expected to be 25-50%

• Own the roadmap for worker deployment options, including self-hosted and serverless execution models • Lead worker versioning initiatives to enable safe, zero-downtime code deployments with excellent developer experience • Evolve the Temporal Worker Controller for Kubernetes to provide worker management capabilities to the Kubernetes ecosystem • Define the path for serverless worker execution, removing infrastructure management from the developer experience entirely • Partner with engineering to improve worker tuning, resource efficiency, and scaling behavior across diverse compute environments • Collaborate with customers and community to understand worker deployment pain points and validate solution directions

Role Description The Senior Solutions Architect is Temporal's primary customer-facing technical leader. - Help prospects understand if their application is suitable for Temporal. - Help customers & prospects understand the technical benefits and drawbacks of the Temporal platform and cloud service. - Position Temporal successfully against alternative technologies or technical patterns. - Create the conditions in customer engineering organizations that allow them to expand the number of production applications using Temporal. - Partner with Account Executives to develop and execute an overall account plan. - Own the relationship with customer Technical Decision makers evaluating and operating Temporal applications. Qualifications - Live within the Pacific Time Zone or Mountain time zones. - Excellent technical communication skills (presenting, whiteboarding, writing). - Comfortable discussing distributed system technologies, design decisions, and best practices. - Able to construct application prototypes and follow through with design, development, build, and deployment guidance using one of Temporal’s supported languages (Java, Golang, Typescript, Python, PHP). - Conversant in topics related to operating applications in production, such as security, reliability, performance, cost management, and operations. - Can offer helpful advice and good arguments to customers on architectural topics like application patterns and platform architectures. - Comfortable working with at least one of the major cloud providers and using the various services commonly employed for application development & production. - Serve as a technical advisor to Sales Account Executives - can help identify good/poor fit use cases, assist with scoping and sizing of opportunities, and anticipate where customer technical choices will work for or against Temporal. Nice to Haves - Likes to learn new technical topics, often directly from Engineering. - Can come up to speed without any sales-specific training (i.e., from docs, videos & conversations). - Partners well with engineers working at customer organizations. - Serves as a good technical coach: likes to find ways to make others look smart. Compensation The estimated pay range for this role is $XXX - $XXX. This is a base salary and variable role with a 70/30 split. Additionally, this role is eligible to participate in Temporal's equity plan. Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process. Benefits - Unlimited PTO, 12 Holidays + 2 Floating Holidays. - 100% Premiums Coverage for Medical, Dental, and Vision. - AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available). - Empower 401K Plan. - Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more! International Benefits - Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. - Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness. Travel Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together. Additional Perks - $3,600 / Year Work from Home Meals. - $1,800 / Year Professional Enrichment (Career Development & Professional Memberships). - $1,200 / Year Lifestyle Spending Account. - $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you). - $74 / Month Reimbursement for Internet. - Calm App Subscription for Mental Health & Wellness. Equal Opportunity Employer Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist. We are not working with external recruitment agencies, thanks.

• Own positioning & messaging for Temporal’s platform infrastructure capabilities - including performance, scalability, connectivity, replication, compute, and more. • Develop clear value propositions for how platform engineers and architects should consider running Temporal at massive scale. • Define and evolve the Temporal Nexus storytelling and shape how Nexus fits into the broader platform and architecture narratives. • Plan and execute product launches, announcements, and GTM campaigns related to Temporal's platform infrastructure capabilities. • Create high-quality external content including web pages, blogs, solution briefs, case studies, decks, and sales enablement materials. • Enable sales and solutions teams with messaging, pitch narratives, and objection handling. • Partner with product and engineering teams to influence product strategy based on market, customer and competitive insights.

• Build and lead Global Developer Success: Hire, coach, develop, retain, and performance-manage high-performing support engineers, managers, and specialists across tiers, regions, and customer segments. • Create the support operating system: Define SLAs/OLAs, ticket and Slack triage, queue ownership, severity definitions, tiering, escalation paths, incident communications, RCA standards, quality review, staffing, and operating cadence. • Raise the quality bar: Move beyond CSAT alone by measuring customer effort, touches to resolution, reopen rate, handoffs, recurrence, communication quality, resolution confidence, and customer-visible ownership. • Harden Slack and customer response: Turn premium Slack response into a defined service model with acknowledgement standards, urgent paths, conversion-to-ticket rules, coverage model, manager review, and customer-facing expectations. • Protect Engineering focus through better support: Reduce avoidable escalations by building runbooks, diagnostics, knowledge systems, reproducibility standards, technical triage, and high-quality escalation packets. • Lead escalation and incident discipline: Establish crisp roles for technical lead, escalation manager, communications owner, Support, Engineering, SA, Platform Architecture, and Sales. Ensure incidents and critical escalations are communicated with clarity and followed by useful RCAs. • Build technical depth and enablement: Create career paths, training, mentorship, certification, quality review, and hands-on learning that help junior engineers become senior/staff support engineers and help senior engineers scale their expertise. • Partner across the company: Work closely with Product, Engineering, Sales, Solutions Architecture, Platform Architecture, Customer Success, Docs, DevRel, and Services to ensure support signal turns into product, documentation, enablement, and customer lifecycle improvements. • Use tooling and AI pragmatically: Improve routing, deflection, summaries, analytics, knowledge surfacing, diagnostics, and customer communication while measuring real operating outcomes rather than tool adoption alone. • Represent Temporal with customers: Engage directly in strategic escalations, high-stakes incidents, enterprise support conversations, QBR/EBR inputs, and executive readouts when support experience affects customer trust.