Role Description Tripadvisor is seeking a Senior Technical Account Manager (STAM) to join our Content Solutions business, operating like a high-growth startup within a globally recognized brand. This is a highly client-facing role that requires exceptional communication, relationship management, technical acumen, and cross-functional coordination skills. The position manages B2B partner relationships end-to-end—from implementation and onboarding through renewal and expansion—serving as a trusted advisor and technical liaison for publishers, marketplaces, and global travel brands. As a Senior Technical Account Manager, you will provide best-in-class service and strategic support for partners leveraging our APIs, data feeds, and licensed content solutions. This includes overseeing the seamless delivery, implementation, troubleshooting, optimization, and ongoing adoption of products and integrations, while ensuring a high-quality partner experience that drives long-term success, retention, and growth. Partnering closely with Business Development, you will support data revenue targets by ensuring flawless post-sale execution, identifying upsell opportunities, and executing the playbooks required to grow this DaaS (Data-as-a-Service) business line. What You’ll Do - Own the post-sale lifecycle for licensed data and content partners, driving successful technical onboarding, API integration, product adoption, and renewals. - Provide hands-on technical support, including API QA, troubleshooting data product issues, and guiding customers through complex implementations to ensure our data displays correctly. - Partner with Business Development to achieve shared revenue targets, identifying and executing on upsell and cross-sell opportunities to diversify data usage across partner platforms. - Design and operationalize repeatable playbooks, processes, and reporting frameworks to scale account management like a best-in-class SaaS/DaaS company. - Collaborate cross-functionally with Product, Engineering, and Sales to translate enterprise customer insights into roadmap priorities and resolve technical roadblocks. - Build deep relationships with technical and commercial stakeholders to unlock further potential, ensuring Tripadvisor's API and data solutions are performing flawlessly. Qualifications - 6–8 years of experience in technical account management, specifically with SaaS and DaaS (Data-as-a-Service) products. - Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. - Proven ability to operate effectively with a global-first mindset. - Proven track record of managing enterprise accounts, driving adoption, renewals, and upsells by blending technical expertise with commercial acumen. - Strong technical proficiency with RESTful APIs, JSON, XML, and authentication standards (OAuth, API keys, SAML/SSO) from a customer-facing perspective. - Strong background in data analytics and reporting; skilled in SQL, BI platforms (e.g., Tableau), and CRM tools (Salesforce). - Excellent communication skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders (e.g., Product Managers, Engineers, Sales Leads). - Entrepreneurial mindset, comfortable building structure in ambiguity and taking processes from zero to scale. Requirements - This is a remote US position requiring up to 10% travel (domestic and international). - Exhibits integrity through fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment. - Ability to work with cross-functional teams toward the common goal of driving revenue and efficiencies. - Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people. - Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information. - Acts as an owner navigating internal materials with little to no supervision; able to surface solutions in addition to questions. - Good business judgment when making decisions and always considers the relevance/impact of each decision on the broader business. - A desire to perform in a fast-paced, highly changing marketplace and be driven to meet and exceed expectations and demands. Benefits - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses. - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Company Description The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

Role Description As a Technical Account Manager at Ellucian, you will serve as a strategic advisor and orchestration lead for higher-education institutions undergoing SaaS transformation and modernization. With the rise of AI/automation and cloud-native operations, you will guide customers in evolving their technology and processes — from legacy models to modern, intelligent service delivery. You will align Ellucian’s SaaS platform, AI/ML capabilities and service-delivery ecosystem to institutional priorities, delivering measurable outcomes around modernization, process efficiency and student lifecycle success. Where you will make an impact - Customer Ownership & Strategic Engagement: - Be the designated technical leader for a portfolio of higher-education accounts. - Build trusted relationships with executive, IT, academic and operations stakeholders. - Proactively engage to understand strategic priorities, define value outcomes and shape the customer modernization roadmap. - Modernization Leadership: - Drive customer modernization by assessing current state, defining desired future state (cloud-native, SaaS operations, API/integration maturity, process automation), and executing the transition roadmap. - Help decommission legacy infrastructure, adopt new solutions and modules, integrations, workflows and best practices. - AI & Service-Process Orchestration: - Design and operationalize AI-enabled workflows and service-delivery processes: e.g., predictive risk alerting, automated remediation, intelligent routing, usage-based insights. - Partner with internal AI/data science/product teams to introduce, integrate and scale intelligent features, and translate model outputs into customer actions. - Technical Architecture & Guidance: - Understand and guide how Ellucian’s SaaS applications, integrations, APIs and cloud services operate together to meet institutional needs. - Provide best-practice advice on architecture, performance, scalability, security, cost-optimization and operational excellence in the SaaS era. - Incident, Escalation & Resilience Management: - Lead high-priority issue resolution, coordinate across support, engineering and customer teams, employ AI-based diagnostics and log-analysis tools, and drive continuous improvement in service reliability and customer confidence. - Value Insight & Optimization: - Use telemetry, usage analytics, machine-learning models and other data-driven tools to surface gaps, predict risk (e.g., churn, non-usage), and recommend proactive interventions, optimization opportunities and cost-saving strategies. - Cross-Functional Collaboration & Advocacy: - Serve as the customer’s voice within Ellucian: coordinate across product, delivery, implementation, sales and support teams; ensure seamless customer experience; feed customer feedback into product roadmaps; drive internal readiness for modernization initiatives. - Outcome-Driven Performance: - Drive attainment of key customer metrics — usage growth, modernization milestones, SLA/SLO compliance, CSAT/NPS, renewal and expansion. - You will manage your account health and lead regular executive business reviews. Qualifications - Minimum of 3-5 years in a technical customer-facing or account management role in a SaaS, EdTech or higher-education environment. - Proven experience in a SaaS/cloud context (AWS, Azure, GCP) — including services delivery, monitoring, integrations/APIs, cloud-native operations. - Experience designing and/or operating AI-driven workflows, automation, predictive analytics, intelligent routing or similar. - Familiarity with generative-AI tools and workflow automation (e.g., GPT-based assistants) to streamline tasks and drive productivity. - Hands-on familiarity with monitoring/log-management tools (e.g., Datadog, Amazon CloudWatch, NewRelic), and service-management/ITSM frameworks (ITIL, ITSM). - Strong interpersonal, communication and relationship-building skills. - Ability to translate complex technical jargon into business outcomes for both technical and non-technical stakeholders. - Proven ability to manage multiple stakeholder relationships and priorities in a fast-paced environment, drive transformation initiatives and deliver measurable outcomes. - Knowledge of higher-education institutional workflows (student lifecycle, registration, learning management, finance) is a strong plus. - AWS certification(s) strongly preferred; experience managing Linux systems and OSI-layer knowledge are also advantageous. Benefits - Comprehensive health insurance reimbursement. - Life insurance. - Wellness benefits. - 17 workdays vacation. - Christmas bonus payout in June & December. - Thrive Flex Program that allows you to contribute towards your health, financial or learning interests. - 5 charitable days to support the community that supports us. - Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few. - Parental leave. - Employee referral bonuses to encourage the addition of great new people to the team.

• Ensure our customer’s success and adoption of Transmit Security’s solutions. • Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security. • Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes. • Champion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrations. • Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products. • Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needs. • Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needs. • Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently. • Present product roadmap and confirm alignment with the customer's business goals and priorities. • Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership. • Act as a trusted technical adviser to the customer to strengthen customer relationships. • Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer. • Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account. • Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success.

Role Description The Technical Account Manager exists to help strategic customers achieve measurable business value from 3G TMS and MacroPoint by combining deep freight expertise, technical fluency, and proactive account ownership. This role supports complex, high-volume logistics organizations—including 3PLs, 4PLs, freight brokers, and shippers. You’ll serve as a trusted technical advisor who understands how freight businesses operate, why TMS integrations matter, and how visibility and automation drive real outcomes. This is not a passive account role. You’ll help customers maximize platform value, influence product direction, and shape how freight technology evolves. Outcomes — What Success Looks Like - Customers Realize Measurable Value: Drive clear operational improvements and ROI through strong adoption of 3G TMS and MacroPoint. Connect platform usage to real business outcomes like efficiency, visibility, and margin performance. - Strong Customer Retention: Proactively manage risk, align solutions to customer goals, and ensure customers are set up for long-term success and renewal. - Increased Product Adoption: Identify usage gaps, optimize workflows, and guide customers toward best practices that improve how they operate. - Trusted Technical Advisor Relationships: Build strong relationships with both business and technical stakeholders. Lead meaningful conversations with decision-makers, operators, and IT teams. - Technical Work Drives Business Outcomes: Align integrations, workflows, and technical initiatives to broader customer strategy and go-to-market goals. - Product & Ecosystem Influence: Bring informed, practical feedback to Product and internal teams. Understand the freight tech ecosystem and contribute to decisions around integrations and platform direction. Qualifications - Freight & Industry Expertise - Technical Fluency - Customer Engagement & Communication - Business & Strategic Thinking - Cross-Functional Collaboration - Ownership & Drive Requirements - 3+ years in Technical Account Management, Customer Success, Solutions Consulting, or similar roles - Experience in logistics, supply chain, or SaaS environments strongly preferred - Experience working with enterprise or mid-market customers - Background in transportation, freight operations, or logistics technology is a strong advantage Benefits - Competitive compensation - Great benefits - Remote and flexible work hours - Opportunity to join a company on an awesome mission with a great existing team and trajectory