Tripadvisor

Diagnose and resolve technical issues while ensuring customer satisfaction. Manage communications across multiple channels, research reported problems, and collaborate with technical teams to escalate and resolve complex cases effectively.

Title: Principle Customer & Community Marketing Specialist I Bókun Location: Oxford, United Kingdom Job Description: bout Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: This role is a hybrid position based out of either our London or Oxford office. About Bókun: Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting-edge solutions to the Tours and Experiences industry. Our comprehensive suite of tools enables Tour Operators, Travel agencies, and OTAs to streamline their operations and expand their reach. At Bókun, we are committed to delivering innovative solutions that empower our users to grow their businesses and enhance customer experiences. What You’ll Do: Bókun is seeking a highly skilled, hands-on Principal Customer & Community Marketing Specialist to join our growth team. Reporting to the Senior Growth Marketing Manager, you will be the recognised expert and driver of our customer success, engagement, and referral strategies. You will roll up your sleeves to execute day-to-day community programs while simultaneously designing the long-term, scalable frameworks. As a unique cross-brand initiative, you will lead community building and engagement across our whole supplier community working closely alongside a team of specialists in Content Marketing, Partnerships, Product Marketing, and Growth Marketing. Key Responsibilities: Build & Execute the Community Strategy: You'll develop, launch, and manage spaces where tour and attraction businesses can learn and network. This includes getting hands-on with designing and executing educational programs, webinars, newsletters, and social content for our global network of experience operators. Drive Community Initiatives: You will directly manage and execute community-building efforts, content, and engagement strategies for the whole supplier community, sharing best practices across the entire Experience operator industry. Drive the Referral Program: You'll collaborate directly with the PMM to enhance brand/product affinity and build scalable campaigns that drive a significant increase in customer referrals. Own Customer Communication Channels: Take ownership of our primary customer communication channels, specifically leading initiatives and campaigns through platforms like Intercom and ActiveCampaign to drive consistent operator engagement. Scaling Reactivation Campaigns: You will use quantitative and qualitative data research to understand root causes of suppliers who don’t upgrade from Free plans, building highly efficient, scalable frameworks for customer reactivation and retention in the process. Brand Engagement & Social Media Champion: You will actively develop and implement a hands-on brand engagement strategy and content plan for our community channels to increase reach, engagement, and ultimately drive qualified leads. Cross-Functional Collaboration & Mentorship: You'll collaborate seamlessly with Content, Partnerships, and Sales to integrate community initiatives into broader growth campaigns. As a Principal IC, you will act as a role model, proactively offering guidance, insights, and mentorship to junior team members. The Ideal Candidate: - A minimum of 4 years of experience in community/customer marketing or a related field. - Proven track record of building and nurturing online communities. - Strong practical experience managing and executing campaigns through customer communication platforms such as Intercom and ActiveCampaign. - Possesses "AI native thinking" to innovate and optimise how we interact with and empower our operator community. - You don't just track basic metrics; you analyse trends to propose data-driven solutions and continuously improve recurring engagement activities. - Comfortable speaking in-person and online to large audiences. - Excellent project management and organisational skills, with the ability to seamlessly balance responsibilities. - Can effectively prioritise tasks and adjust strategies based on community feedback and needs. - You are comfortable sharing complex insights with senior stakeholders and enjoy mentoring junior colleagues. - Proactively identifies challenges, improves processes, and challenges the status quo. - A keen interest and passion for travel, technology, and empowering tour and activity operators. What We Offer - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process. #LI-JP #LI-Hybrid

Title: Service Resolution Manager Location: London, United Kingdom Job Description: About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Job Location: Hybrid This role is a hybrid position that requires 1 day per week in our London office. Who are we looking for? As a Service Resolution Manager, you are accountable for translating operational strategy into day-to-day execution across onshore and offshore teams so that we consistently deliver high-quality outcomes for our customers. You are a hands-on operator who balances real-time performance management with longer-term planning, using data, people leadership, and cross-functional collaboration to drive service levels, quality, and efficiency. You will play a key role in shaping and executing our operational roadmap in line with the company’s goals. You will partner closely with Vendor Management, Workforce Management, Training, Quality, and external partners to ensure alignment on priorities, rapid issue resolution, and continuous improvement. You will champion a culture of performance, coaching, and customer focus, bringing in new ideas from the market and your own development to help the operation evolve and scale effectively. Key Responsibilities Operational leadership and strategy - Support long-term operational planning and help influence strategy to meet company goals. - Translate strategy into clear execution plans and targets for onshore and offshore teams. - Track performance against goals and adjust operational priorities as needed to address challenges and emerging trends, ensuring accountability for KPI delivery and regular reporting on a weekly, monthly, and quarterly basis. Day-to-day operations management - Manage service delivery in real time, keeping a constant eye on service levels, backlogs, and productivity. - Identify operational risks, trends, and opportunities, and implement actions to protect and improve performance. - Oversee operational systems, processes, and infrastructure, proactively seeking opportunities for optimisation. Quality, customer outcomes, and coaching - Ensure a strong quality focus so customer interactions consistently meet or exceed expectations. - Use insights from quality outcomes to identify coaching needs, support performance improvement, and celebrate “gold star” examples. - Partner with Training and Quality to embed best practices and address service gaps. Compliance, safety, and governance - Enforce relevant regulatory, safety, and internal policy standards across all operational sites. - Ensure teams understand and adhere to compliance requirements and escalation procedures. - Support change control processes, assessing operational impact and ensuring smooth implementation. Stakeholder and vendor management - Communicate daily and proactively with internal stakeholders (Vendor Management, Training, Quality, etc.) and external partners to maintain alignment. - Partner with Vendor Management on strategy execution, issue escalation, and performance improvement for outsourced partners. - Build and maintain strong professional relationships with cross-functional teams, ensuring they understand and consider the operations strategy in their own plans. People leadership and team development - Lead, mentor, and coach a high-performing team, providing clear expectations, feedback, and development opportunities. - Foster a culture of accountability, ownership, and continuous improvement, leading by example. - Support succession planning by identifying and developing talent within the operations team. Data, reporting, and continuous improvement - Use operational data and reporting to review performance daily, weekly, and monthly and identify improvement opportunities. - Prepare and present performance insights and business cases to support change initiatives and investments. - Collect and synthesise employee and customer feedback to refine operational processes and influence improvements in related functions (e.g., Training, Quality, Real Time, Scheduling). Workforce planning and performance - Collaborate with Workforce Management to ensure schedule adherence, identify absenteeism trends, and address staffing gaps. - Take ownership of mitigating scheduling and staffing risks that may impact service delivery. - Align resourcing decisions with forecasted demand and operational priorities. Minimum Qualifications & Experience: - 5+ years’ experience in operations management within a contact centre, customer support, or similar service environment. - Proven People-Manager with 5+ years experience, managing both regional and global teams - UK Based working Hybrid - Proven track record managing both onshore and offshore/outsourced teams against SLAs and performance targets. - Demonstrated experience using operational data and reporting to drive decisions, forecast needs, and build business cases. - Experience working closely with Workforce Management, Training, Quality, and Vendor Management functions. - Hands-on experience leading change initiatives and improving processes in a fast-paced, dynamic environment. - Strong people management experience, including coaching, performance management, and team development. Skills you should bring to the role Customer-focused: Committed to delivering excellent customer experiences through reliable, high-quality operations. Operationally strong: Deep understanding of contact centre or service operations, including SLA quality metrics, and workforce dynamics, with the ability to excel in a fast-paced environment. Data-driven: Comfortable interpreting performance metrics and using insights to drive decisions and build compelling cases for change. Strong communicator: Clear and timely communication with teams and stakeholders; able to influence and align others. People leader: Experienced in coaching, developing, and motivating teams, with a focus on performance and growth. Change oriented: Curious and proactive about new ideas, tools, and ways of working; effective at leading teams through change. What We Offer - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. #LI-JP #LI-Hybrid

Role Description As a Principal Machine Learning Scientist, you will be the technical anchor for our core discovery engine. You will lead the machine learning strategy and execution that powers how millions of users search for, discover, and organize their complex travel itineraries. This is a high-impact role bridging the gap between cutting-edge AI research and production-grade engineering, directly influencing multi-objective business outcomes like user engagement, booking conversion, etc. You will tackle complex, ambiguous problems at the intersection of deep multi-task ranking, sequential user modeling, and graph-based travel recommendations. If you are passionate about building state-of-the-art AI systems and mentoring a high-performing team of scientists, this role is for you. What You'll Do - Technical Leadership & Execution: Drive the technical roadmap for Search, Retrieval, Ranking, and Recommendation systems within the Trips vertical. Translate high-level business goals into concrete ML architectures and scalable production systems. - Advanced Algorithm Innovation: Design, prototype, and scale next-generation recommendation and ranking models. Solve complex, non-linear travel journeys by utilizing sequential recommenders, representation learning, and deep multi-objective frameworks. - System Architecture & Scalability: Oversee the deployment of low-latency, high-throughput retrieval and ranking pipelines (e.g., multi-stage retrieval, vector search) capable of processing billions of travel data points (reviews, photos, bookings, user intent) in real-time. - Cross-Functional Collaboration: Partner closely with Product Managers, Engineering Leads, and Data Science peers to optimize multi-task business objectives simultaneously. Act as the primary technical authority for ML initiatives within the Trips vertical. - Talent Multiplier: Mentor and coach senior and mid-level ML scientists. Foster a culture of technical excellence, driving best practices for MLOps, rigorous A/B testing, data privacy, and code quality. Qualifications - Ph.D. or Master’s degree in Computer Science, Machine Learning, Statistics, or a highly quantitative field. - 8+ years of industry experience developing and deploying large-scale ML models in a production environment, with a proven track record of shipping systems at the scale of millions of active users. Requirements - Deep theoretical and practical knowledge in the following areas: - SOTA Retrieval & Ranking: Practical experience with Multi-Task Learning (MTL), Multi-gate Mixture-of-Experts (MMoE), or similar architectures optimized for multi-objective optimization. - Sequential & Temporal Modeling: Hands-on experience building sequential recommendation systems that capture real-time user session dynamics and long-term historical preferences. - Advanced Representation Learning: Deep understanding of embedding generation, deep semantic retrieval, and multi-modal representation learning. - Technical Stack: Mastery of Python and deep learning frameworks (TensorFlow, PyTorch) alongside hands-on experience with distributed computing (Spark, Ray) and cloud infrastructure (AWS/GCP). - Desired: - Graph Neural Networks (GNNs): Strong experience applying GNNs, knowledge graphs, or graph embeddings to map complex relations between travel entities (e.g., users, destinations, itineraries, points of interest). - Agentic AI & Generative AI: Familiarity with Agentic AI frameworks, LLM-driven reasoning, or autonomous planning agents to enhance conversational search and automated itinerary generation. - Experience working in E-commerce, Travel Tech, or Two-Sided Marketplaces, specifically handling non-linear user journeys and highly constrained inventory (e.g., hotel availability, tour timings). - A strong track record of academic or industry contributions, including publications in top-tier AI/IR conferences (e.g., SIGIR, KDD, RecSys, NeurIPS) or open-source ML contributions. Benefits - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses. - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates.

Title: Poland - Software Engineer II - Android (Experiences) Location: Krakow, Poland Job Description: About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The Tripadvisor Experiences Engineering team is distributed across Europe and is responsible for the platform, mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally. About the Role We’re looking for a Software Engineer II - Android to join our fast-growing team. This role is open to candidates based within a commutable distance (generally up to 1.5 hours) of our office hub in Kraków. We are unable to offer B2B contracts at this time. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments. Within Tripadvisor we have a fun and friendly environment where the key objective is getting things done. Our engineers take part in the full process from design, to code, to test, to deployment and back again for further iteration. Our tech stack includes Kotlin, Coroutines, Jetpack Compose and GraphQL in a modular layout that follows the clean-architecture concept with MVVM. Would you like to build features end to end? Would you enjoy working with a large number of technologies? Do you like moving quickly, releasing features daily, working with other smart and talented engineers? If this sounds like you, we’d love to talk to you. What you will do - Code! Our engineers focus on doing what they enjoy most and do best, writing code - Touch code at every level – while the focus is app development, you’ll also have opportunities to work on backend microservices - Collaborate closely with Product and design teams to define feature specifications and develop high quality deliverables for our customers - Take responsibility for all aspects of software engineering, from design to implementation, development experience, QA and maintenance - Work alongside other engineering groups located around the world What we’re looking for - Experience of developing an Android app and familiarity with mobile web and back-end technologies would be beneficial - At least 3 years’ experience of commercial software development, solving different kinds of technical problems - Experience with reactive programming in native mobile platforms - Willingness and ability to take on new technologies - Ability to break down complex problems into simple solutions - High quality verbal and written communication skills - Sense of ownership and pride in your work What We Offer - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

Title: Software Engineer II (Android) Location: Lisbon, Portugal Remote Job Description The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The Tripadvisor Experiences Engineering team is distributed across Europe and is responsible for the platform, mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally. About the Role We’re looking for a Software Engineer II - Android to join our fast-growing team. This role is open to candidates based within a commutable distance (generally up to 1.5 hours) of our office hub in Lisbon. We are unable to offer B2B contracts at this time. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments. Within Tripadvisor we have a fun and friendly environment where the key objective is getting things done. Our engineers take part in the full process from design, to code, to test, to deployment and back again for further iteration. Would you like to build features end to end? Would you enjoy working with a large number of technologies? Do you like moving quickly, releasing features daily, working with other smart and talented engineers? If this sounds like you, we’d love to talk to you. What you will do - Code! Our engineers focus on doing what they enjoy most and do best, writing code - Touch code at every level – while the focus is app development, you’ll also have opportunities to work on backend microservices - Collaborate closely with Product and design teams to define feature specifications and develop high quality deliverables for our customers - Take responsibility for all aspects of software engineering, from design to implementation, development experience, QA and maintenance - Work alongside other engineering groups located around the world What we’re looking for - Experience of developing an Android app and familiarity with mobile web and back-end technologies would be beneficial - 2-6 years’ experience of commercial software development, ideally working with a rich user interface - Experience with reactive programming in native mobile platforms - Willingness and ability to take on new technologies - Ability to break down complex problems into simple solutions - High quality verbal and written communication skills - Sense of ownership and pride in your work What We Offer - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

Title: Senior Software Engineer- Backend Location: Dublin, Ireland, Ireland Hybrid Job Description: The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Tripadvisor is looking for a senior software engineer to take this exciting opportunity to join our fast-moving partner products group in the Hotels Product Engineering organization. In this role, you will help us build, upgrade, and sustain successful products which support connections between the world's largest and most trusted travel site, visited by over 400 million travelers each month, and the world's leading travel brands, from large OTAs to independent boutique chains. These true web-scale products used by our partners support Tripadvisor's travelers with the information they need for the best guidance on their considered trips and dream vacations. The ideal candidate for this position will have a broad set of web platform skills including confident knowledge of integration using APIs and similar technologies used for products on the web. The candidate will demonstrate solid experience in coding for scale, including effective use of AI tools, and have a passionate interest in producing high quality code quickly. Job Location: Remote/Hybrid This role is a flexible hybrid or remote position. For hybrid roles please note our office is based in Dublin. What You’ll Do - Design and develop simple solutions for complex product challenges. - Adapt to complex projects, including working closely with cross-functional teams consisting of technical and business stakeholders, and deliver quality code on time. - Analyze, investigate, and trouble-shoot intricate web-based product features and issues. - Continually improve efficiency by contributing to team development of automated tools. - Improve and add to system documentation for customers who interoperate with our products. - Rotating on-call duty for network connectivity and product support. Skills & Experience - Bachelor's or Master's Degree in Computer Science, Computer Engineering, or related discipline - Excellent problem-solving ability with effective debugging of complex systems - Proficiency with 5+ years' experience of programming - Adept on the Linux platform and its standard utilities - Ability to construct complex SQL queries - Solid understanding of HTTP and other internet protocols - Deep familiarity with the Java programming language - Excellent written and oral communication skills with the ability to communicate complex concepts clearly What We Offer: - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Generous referral scheme. Help us grow and be rewarded with generous bonuses for referring successful candidates. Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. Health benefits. We offer great coverage and competitive premiums. Our Cultural Pillars: - Traveler first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. - Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. - We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. #LI-SM1 #LI-Remote

Title: Senior Software Engineer - Full Stack/Front-end focused Location: Kraków, Poland Job Description: About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. The Tripadvisor Experiences Engineering team is distributed across Europe and is responsible for Tripadvisor.com, the Tripadvisor mobile apps and all their supporting infrastructure. We run the systems that help operators build their businesses and those which enable third parties to utilise our inventory. We provide the tools which help our customer services team provide world class service to travellers and operators internationally. About the Role We’re looking for a versatile full stack Senior Software Engineer to join our fast-growing team. This front-end focused role is open to candidates based within a commutable distance (generally up to 1.5 hours) of our office hub in Kraków. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments. At Tripadvisor our Engineers are versatile and enjoy working on a variety of technical challenges. This is a full-stack position in which you will be working mostly on the backend with some front end projects from time to time. Within Tripadvisor we have a fun and friendly environment where the key objective is getting things done. Working closely alongside product managers and designers, our engineers are part of the full process from software design, to code, to test, to deployment and back again. Most of our engineers release code to production every few days and we have a daily release cycle. Tripadvisor's web stack includes Java, React, Typescript, GraphQL, Kubernetes, SQL and NoSQL databases, and runs on AWS. You don’t need to have experience with everything listed and will be able to complete coding languages in any language of your choice. You do need to be hungry to learn and will learn our tech stack on the job, if you don't know it already. Perks of Working at Tripadvisor - Competitive compensation packages, including base salary, annual bonus, and more. - “Work your way” with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you’d like in select locations. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. Our Cultural Pillars: - Traveller first: We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. - Execution is our edge: We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. - We succeed together: The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

Title: Senior HR Operations Specialist France and Belgium Location: Paris Hybrid Job Description: Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. Discover life at TheFork What you will do: As a Senior HR Operations Specialist France and Belgium, you will report directly to the Senior HR Manager France and Belgium based in Paris and will be part of the Global HR operations team (Europe). You will support the HR team by taking care of our employees, from the moment they sign the offer letter, to the moment they leave the company. In this role, you will ensure smooth HR operations, compliance with local labour laws, and efficient support for employees and managers across various HR functions. You will also manage large volumes of HR data, ensuring accuracy, confidentiality, and effective reporting. Employee Support: - Serve as the first point of contact for employees on pay, leave, benefits, and policies, resolving their queries through our ticketing tool, ServiceNow. - Communicate with employees via emails and Slack to address various concerns. HR Administration: - Manage employee files and handle administrative tasks such as contracts, addendums, and processes for foreign employees. - Oversee the management of employee absences and coordinate with the occupational doctor and health insurance providers. - Participate in the onboarding and offboarding processes to ensure smooth transitions.

 - Manage lunch vouchers and CESU checks HR Data & Reporting: - Enter and maintain employment data in our HRIS, Workday, keeping all tools and data up to date. - Prepare HR reports to provide insights and updates to the management team. - Support the establishment and ongoing administration of the CSE as required. Payroll & Compliance: - Prepare all French and Belgium payroll inputs and submit them to the external provider on schedule. - Review and validate payroll outputs before they go final. - Guarantee full adherence to the relevant convention collective, overseeing compensation, leave, and working time to ensure local legal compliance. Cross-Market Collaboration: - Dedicate some time to supporting other markets, including projects with foreign colleagues.

 Who you are: You Must Meet These Critical Qualifications - Minimum 4 solid years of experience in HR Operations for France - Rigorous, autonomous, curious, project management & detail oriented - Open minded, responsible & eager to learn - Actively seeks ways to optimize internal processes and elevate team practices. - Strong expertise in French labor regulations, local legal frameworks, and corporate HR policy compliance - Tech savvy: use of HRIS Workday, Gdrive, Notion - Fluent in French, advanced level of English You Can Impress With These Additions - Good level of Spanish - International experience What we offer you: An awesome team A permanent contract Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) Competitive fixed salary and bonus Lunch vouchers available for each working day (because yes, we like to try our best restaurants) International teams and a multicultural environment spanning 10 offices across Europe Highly inclusive working environment Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc Continuous learning and development programs Free access to the Calm app to help you build resilience wherever you are in your mental health journey Dedicated parental leave and caregiver leave policies (12 weeks fully paid) Health insurance covered by the company Financial support for birth, adoption, civil partnerships, or marriage Transport allowance Health insurance fully covered by the company Life & Disability Insurance at no cost to the employee Amazing offices with dining, coffee points and leisure area Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

Title: Field Sales Representative (Viator) Location: Office Job Description: About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. What you will do: We are seeking a driven and high-performing Field Sales Representative who will be responsible for growing Viator’s catalogue of products by acquiring new and exciting suppliers across your geographic region. The Field Sales Representative role requires excellent sales and communications skills, effective relationship-building talents, and a proven track record of exceeding targets with experience in outside sales, telesales, new customer acquisition and/or business development, preferably with an online or travel company. You are a brand ambassador that will be proactive, motivated, organized, responsible, and able to work well in a fast-paced, team-oriented, and entrepreneurial environment. This is a great opportunity for a motivated candidate with a passion for travel to join a fun team and have immediate impact driving revenue for a global leader experiences industry. Responsibilities: - Facilitate negotiation of terms, including rates and margins, to close new business - Manage designated pipeline and make outbound calls - Engage with destination marketing organizations and other trade groups to win customers - Travel: 30-50% - Consultatively position our distribution platform and value proposition - Modify customer engagement to overcome objections and identify solutions to roadblocks - Achieve and exceed communicated targets - Collaborate with sales operations, supplier support, and account management teams to ensure a smooth and efficient sales cycle - Take ownership and accountability over the full sales cycle from lead generation, outreach, negotiations, closing, and onboarding - Travel as needed to meet with assigned targets, travel to attend trade events, participate in regional speaking engagements, attend internal team meetings Key Skills & Experience: - 3+ years of experience in sales, preferably with an online company - Travel industry experience preferred, particularly with tours, activities, or attractions - Language skills: Fluent in English and Spanish. - Strong sales, negotiation, and closing skills - Proven record of contracting new business and regularly exceeding sales targets - Territory and pipeline management experience using Salesforce or another CRM tool - Strong written and oral communication skills - Results-driven hunter mentality with relentless drive to sign up new customers - Proven self-starter with ability to deliver on initiatives without constant supervision - Confident and energetic; flexible and adaptable; organized and able to succeed in a fast-paced, dynamic environment Job Location: UK Remote Skills & Experience - Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. - Proven ability to operate effectively with a global-first mindset What We Offer - Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses - “Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team. - Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. - Donation matching. Give back? Give more! We match qualifying charitable donations annually. - Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. - Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. - Travel perks. We believe that travel is employee development, so we provide discounts and more. - Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges. - Health benefits. We offer great coverage and competitive premiums. - Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates. Our Cultural Pillars: Traveler first We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com. If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers! #LI-WR1