• Manage and clear the high-volume Zendesk email support queue • Process customer order entries • Handle product returns and exchanges • Categorize support tickets by issue for operational analysis

• The VP of Digital Experiences and Innovation is responsible for redefining how our users interact with our digital products and services, specifically, artificial intelligence and agentic technology. • Challenge conventional thinking by designing and launching innovative, scalable product experiences that redefine industry standards and user expectations. • Lead collaborating on the strategy and execution of embedding AI, Machine Learning, Generative AI, and Agentic technologies into our digital portfolio to solve meaningful consumer and business problems. • Build and lead high-performing, global product and engineering teams. Set a clear vision, drive cross-functional collaboration, and cultivate a culture of excellence, agility, and continuous learning. • Ensure that digital innovations deliver quantifiable value across different user segments, clinical operations, and business lanes.

• Create, optimize, and maintain product listings across various e-commerce platforms • Create product photos and videos using AI tools and coordinate with Fiverr freelancers as needed • Assist with social media marketing initiatives, including TikTok advertising campaigns • Manage and optimize advertisements on Amazon and other online marketplaces • Handle customer inquiries and provide customer support • Assist with packaging projects and product improvement initiatives • Manage returns, resolve customer issues, and help improve customer satisfaction • Perform other duties related to the position as assigned

• Manage and update product listings within Shopify across two online stores • Clean and standardise product data, including weights, descriptions, images, and variants • Create and optimise product listings with accurate meta titles and descriptions • Prepare and execute bulk product uploads via spreadsheets and CSV files • Support ongoing product uploads from new supplier inventory and liaise with suppliers for details • Identify and resolve duplicate or inconsistent listings across both websites • Respond to customer emails and handle online chat support within required timeframes • Resize and optimise product images for website use while creating SEO-friendly alt text • Monitor website listings for errors, missing information, or out-of-stock issues • Assist with category organisation, website merchandising, and seasonal product updates • Upload and organise invoices or stock documentation • Assist with basic competitor and pricing research alongside general eCommerce tasks