VirtualStaff365

• Build, schedule, QA, and deploy EDM campaigns and automated flows within Klaviyo • Manage and optimise customer lifecycle journeys, including welcome, abandoned cart, browse abandonment, win-back, post-purchase, and promotional campaigns • Maintain CRM campaign calendars and ensure campaigns are delivered on time and accurately • Support SMS and retention marketing initiatives where required • Develop and maintain audience segmentation strategies based on customer behaviour, engagement, lifecycle stage, and purchase history • Conduct A/B testing across subject lines, creative, content, timing, and segmentation • Monitor deliverability, list hygiene, suppression logic, and email marketing best practices • Support landing page optimisation, customer journey mapping, and broader digital marketing initiatives • Write compelling email copy aligned with the brand tone of voice and campaign objectives • Design and build visually engaging emails using Klaviyo templates and UX best practices • Brief internal or external creative teams regarding campaign assets and promotional requirements • Collaborate with Marketing, Creative, eCommerce, and Data teams • Provide secondary support in paid media marketing, trade marketing, or content marketing projects up to 20% capacity • Analyse campaign performance, including open rates, click-through rates, conversion, revenue attribution, unsubscribe rates, and retention metrics • Prepare regular CRM reporting with actionable insights and recommendations

• Build and stress-test cash flow, IRR, and valuation models using Microsoft Excel and bespoke platforms • Conduct commercial property and market research, including comprehensive comparable sales and rental analysis • Review tenant schedules, rent rolls, outgoings, valuations, and contracts to identify commercial risks and quantify financial impacts • Research tenant covenants, vendors, comparable market evidence, and submarket fundamentals • Screen on-market and off-market opportunities against specific client mandates and internal investment criteria • Run buyer-side due diligence workflows and coordinate with legal, technical, environmental, and financial advisors • Complete detailed lease abstractions, review lease documentation, and identify material risks • Prepare agent question lists, data room gap lists, and DD query schedules • Prepare professional investment reports, deal papers, investment committee summaries, and client-facing memorandums • Maintain organised transaction records, data room documentation, and structured reporting files • Assist with the continuous refinement of internal templates, processes, and corporate frameworks • Support senior advisors and directors with comprehensive transaction coordination and administrative tasks

• Track staff attendance and leave using Time Doctor • Support onboarding and offboarding processes • Maintain up-to-date HR records and reports • Communicate updates with clients and staff (e.g. lateness, absences) • Handle HR admin tasks: performance tracking, staff concerns, documentation • Manage gift/voucher sending and assist in holiday or emergency messaging.

- Provide day-to-day administrative, scheduling, and operational support to the Chief Operating Officer - Assist the Account Manager with client documentation, correspondence, and record keeping - Provide administrative support to manage client accounts and service requests - Track client deliverables, action items, and follow-ups to ensure timely completion - Support the preparation of client reports, updates, and documentation packs - Assist with internal operational process documentation and improvements - Support invoice tracking and documentation coordination - Maintain accurate client, project, and operational records across company systems and filing platforms - Assist in tracking project timelines, schedules, deliverables, and progress updates - Coordinate communication and email flow between internal teams, site teams, contractors, and clients - Track subcontractor schedules and project progress updates - Maintain daily site reports and project documentation registers - Monitor and track expiration dates for company trade licences, permits, and regulatory registrations - Coordinate the timely renewal of company licences and compliance documentation - Track employee certifications, insurance policies, and professional licences - Liaise with relevant authorities and service providers to ensure ongoing compliance - Maintain an updated compliance and renewal calendar to avoid missed deadlines - Assist in compliance tracking for safety documentation, permits, and inspections

• Assist with processing financial transactions and maintaining accurate records. • Handle accounts receivable/payable tasks, including invoice processing and payment follow-ups. • Phone Support: Manage inbound and outbound calls related to accounts receivable, vendor inquiries, and payment resolutions. • Maintain and monitor the finance department’s email inbox, ensuring timely responses and accurate record-keeping. • Liaise with internal teams and external stakeholders to resolve finance-related concerns. • Ad-Hoc Tasks: Provide general administrative support to the finance team as needed.

- Conduct 10 to 15 outbound calls per day to target schools across Victoria - Introduce the company's staffing services and subscription model to prospective institutions - Navigate school reception teams to connect with daily organisers, human resources personnel, or business managers - Send professional introductory and follow-up emails using established company templates - Utilise warm leads and assist in refining outreach strategies and scripts - Book Microsoft Teams or face-to-face presentation meetings for the Director - Maintain highly accurate records of contacted schools and overall lead progress - Support continuous pipeline management and track prospective school interactions - Assist with the seamless onboarding of schools once service agreements are finalised - Verify school contact information through public sources and official websites - Track and report outreach activities using dedicated spreadsheets and administrative tools - Maintain strict data security and confidentiality regarding school and company information

• Call new leads generated through online marketing campaigns to introduce services and secure bookings • Proactively book clients into clinic appointments in a warm, professional, and sales-driven manner • Follow up on incomplete bookings and general client enquiries via phone and email • Reengage and reactivate lapsed or inactive clients from the CRM database • Identify existing clients with unused treatments or upcoming rebooking opportunities • Manage appointment confirmations, reminder calls, and daily schedule updates • Conduct proactive follow-ups for client no-shows and handle swift rescheduling • Maintain exceptionally accurate CRM notes, updating client files and communication histories • Manage daily follow-up lists and action scheduling tasks efficiently • Provide proactive updates and pipeline reporting to management regarding booking outcomes

- Set up new vendors in SAP and ensure complete and accurate onboarding. - Verify local vendor details using EFTSure. - Process invoices using the 3-way match method. - Investigate and resolve price and quantity discrepancies. - Ensure timely and accurate payments to vendors. - Reconcile vendor statements and follow up on outstanding items. - Manage EDI vendor reconciliations. - Process rebates, claims, and credit adjustments. - Respond promptly to vendor and internal stakeholder queries. - Support the broader AP team with workload and queries. - Perform administrative tasks such as filing, updating records, and uploading invoices.

• Edit high-impact short-form and long-form videos for Instagram Reels, Stories, Facebook, and YouTube • Repurpose existing long-form educational clips and product demos into fresh, platform-optimised content • Review and cut raw footage, testimonials, and product videos from a comprehensive brand archive • Create polished, high-retention edits that simplify complex health topics for a broad audience • Develop product-focused video assets for the website, paid advertisements, and marketing campaigns • Ensure all video outputs are compliant with brand guidelines and visual identity standards • Maintain organised project files and follow internal naming conventions • Provide regular updates on project status and turnaround times • Participate in creative discussions and feedback calls to refine the brand’s visual style • Manage large file transfers, including downloading high-resolution raw footage and uploading final exports • Proactively suggest ways to improve video performance through editing and pacing

• Design and format professional print and digital collateral aligned with new brand guidelines • Transform long-form technical documents into visually engaging and digestible layouts • Create brochures, newsletters, guides, presentations, and branded communication materials • Develop custom layouts, timelines, diagrams, icons, and infographics • Manage copy integration, visual hierarchy, typography, and spacing for all assets • Prepare all files and assets for print-ready production and digital distribution • Maintain absolute consistency across all branding and formatting standards • Assist with ongoing content strategy initiatives across multiple business brands • Create social media assets, short-form videos, and animations for various platforms • Adapt existing design templates into engaging digital and social content formats • Support content scheduling for LinkedIn, Instagram, YouTube, and podcast media • Utilise AI-assisted tools and modern platforms to enhance content workflows • Contribute to future brand launches and integrated marketing campaigns • Partner closely with internal stakeholders and directors to communicate technical concepts • Participate in creative brainstorming and campaign planning sessions • Manage organised file structures, version control, and asset management systems • Coordinate project timelines to ensure the timely delivery of design revisions • Work effectively in a remote environment using cloud-based collaboration tools • Proactively communicate project updates and implement feedback accurately