The Hello Team

• Conduct research on battery storage products, technologies, manufacturers, features, and performance • Research government incentives, grants, rebates, and programs related to EV (Electric Vehicle) charging and battery storage • Prepare clear, organized reports and summaries of research findings • Track research projects and assist with monitoring client opportunities • Stay up to date on industry trends, emerging technologies, and regulatory changes in the energy sector • Analyze competitor products, pricing, and market trends to support business decisions • Maintain accurate research databases, spreadsheets, and supporting documentation • Collaborate with internal teams to provide timely research insights and support strategic initiatives • Leverage AI tools to improve research efficiency, productivity, and the quality of deliverables • Perform other duties related to the position as assigned

• Coordinate and manage scheduling to ensure smooth daily operations. • Handle incoming customer service calls as a primary responsibility, providing timely and professional support. • Lead collections efforts, serving as the primary point of responsibility for outstanding accounts. • Perform bookkeeping duties, including recording invoices, processing requisitions, and preparing monthly financial reports. • Prepare and generate accurate estimates (training will be provided). • Manage daily administrative tasks and handle basic intake tasks. • Prepare reports and conduct research as needed. • Keep daily operations organized and running efficiently. • Draft, edit, and proofread emails, documents, and presentations. • Manage communication, including answering calls, and performing follow-ups. • Maintain and update contact lists and databases. • Assist in organizing virtual events and team meetings if necessary. • Track deadlines and ensure timely completion of tasks and projects. • Provide reminders and status updates to team members and stakeholders. • Assist with travel arrangements, when required. • Help identify and implement process improvements to enhance team efficiency. • Perform general administrative and data-related tasks as needed. • Perform other tasks related to the position.

• Create, revise, and update drafts and technical drawings using AutoCAD • Ensure accuracy and clarity of all drawings in accordance with U.S. standards • Upload drafts, drawings, and supporting files into the internal system • Prepare and generate invoices • Manage billing, payroll and collections activities as needed • Assist with online presence tasks (posting, updates, content formatting, etc.) • Complete required compliance training • Perform basic bookkeeping tasks using FreshBooks (training will be provided) • Create 2D technical drawings and 3D models based on project requirements • Interpret and modify architectural, structural, mechanical, or electrical drawings as needed • Collaborate with engineers, designers, and project managers to ensure accuracy and feasibility • Revise designs based on feedback and client specifications • Optimize CAD files for manufacturing, construction, or presentation purposes • Stay up to date with CAD software advancements and best practices • Order materials and any other office tasks as needed • Perform other ongoing administrative tasks as needed to support operations

• Build, optimize, and maintain Amazon listings using flat files across large product catalogs • Upload and troubleshoot bulk listing updates, resolving errors affecting large volumes of SKUs • Diagnose and resolve catalog issues, including suppressed listings, indexing problems, and Buy Box suppression • Maintain accurate catalog, inventory, and pricing data within SellerCloud or similar ERP systems • Verify that listing updates are properly indexed and visible on Amazon, troubleshooting issues as needed • Monitor catalog health and ensure listing accuracy, completeness, and compliance with Amazon requirements • Follow and improve Standard Operating Procedures (SOPs) to support efficient catalog management • Stay current on Amazon platform updates, indexing changes, and listing best practices, including emerging concepts such as Rufus, Cosmo, and semantic indexing • Demonstrate continuous learning and a proactive approach to improving Amazon catalog performance and operations • Perform other duties related to the position as assigned

• Respond to client inquiries, issues, and complaints • Make outbound calls to resolve customer concerns • Develop a strong understanding of the company's brands and products • Support account management and daily operations • Assist with customer service and ecommerce-related tasks • Maintain accurate records of customer interactions and account updates • Collaborate with internal teams to ensure timely issue resolution • Monitor customer requests and follow up to ensure satisfactory outcomes • Perform other duties related to the position as assigned

• Serve as the primary point of contact for tenants, providing support in English and Spanish. • Answer tenant calls and follow up on maintenance requests. • Create and manage work orders in AppFolio software. • Coordinate vendors and ensure timely issue resolution. • Build and maintain a network of service vendors. • Handle rent collections and payment follow-ups. • Assist with vacancy management and leasing support. • Maintain accurate tenant, vendor, and property records in AppFolio. • Monitor open maintenance tickets and ensure timely completion. • Communicate with property owners and vendors regarding work order updates and operational needs. • Support daily property management and real estate operations. • Perform other duties related to the position as assigned.

• Lead the development, implementation, and optimization of artificial intelligence solutions • Design, develop, and deploy AI and machine learning solutions to improve business operations and productivity • Implement and optimize Large Language Models (LLMs) such as ChatGPT, Claude, Gemini, and other AI platforms • Create and manage AI-powered workflows, automations, and integrations • Develop prompt engineering strategies to maximize AI performance and accuracy • Analyze business processes and identify opportunities for AI adoption and optimization • Collaborate with stakeholders to define AI requirements and project objectives • Build and maintain AI agents, chatbots, virtual assistants, and knowledge management systems • Monitor AI system performance and continuously improve model outputs and efficiency • Ensure compliance with data privacy, security, and ethical AI standards • Stay current with emerging AI technologies, tools, and industry trends

• Perform electrical takeoffs from construction drawings • Enter and maintain quantity data in Excel spreadsheets • Interpret project scopes from plans and specifications • Assist in preparing estimates and pricing proposals • Support proposal development and final submission activities • Collaborate with management throughout the estimating process • Learn and follow client-specific estimating procedures • Review drawings and specifications to identify project requirements • Verify quantity takeoff accuracy and maintain organized project documentation • Communicate with internal team members to clarify scope, pricing, and proposal details • Perform other duties related to the position as assigned

• Join product demonstrations alongside our Account Executives • Serve as the bookkeeping and accounting subject matter expert during customer meetings • Answer accounting, reconciliation, and workflow-related questions from prospects • Help prospects understand how to solve their accounting and operational challenges • Assist customers with troubleshooting and resolving product-related issues • Investigate accounting discrepancies and reconciliation challenges • Work closely with our Product and Engineering teams to resolve complex customer questions • Provide clear and professional communication to customers • Help onboard and train new customers • Guide customers on accounting best practices and workflow optimization • Create and maintain support documentation and knowledge base content • Provide feedback to our Product team based on customer needs and requests • Perform other duties related to the position as assigned.

• Respond to customer inquiries via email in a timely and professional manner • Answer and assist customers over the phone, providing exceptional customer service • Manage, monitor, and train the AI-powered email response system to ensure accurate, consistent, and effective customer communications • Maintain and update website content as needed • Provide administrative and operational support across various business functions • Process and follow up on customer requests, orders, and inquiries • Maintain accurate records of customer interactions and communications • Collaborate with team members to resolve customer issues and improve service processes • Perform additional duties and support business operations as needed