Wing Assistant

• Create complete kitchen and bathroom remodel designs using 2020 Design software. • Develop cabinet layouts, floor plans, elevations, renderings, and design documents. • Review jobsite measurements and project specifications to produce accurate and buildable designs. • Revise designs based on client feedback, supplier requirements, field conditions, and project updates. • Coordinate design details including cabinets, countertops, fixtures, vanities, hardware, trim, storage solutions, and related remodeling materials. • Request, review, and compare supplier quotes for cabinets, countertops, plumbing fixtures, tile, and other materials. • Communicate with suppliers to resolve design, pricing, specification, and availability concerns. • Maintain accurate records of material selections, specifications, supplier quotes, and order confirmations. • Place cabinet and material orders with approved suppliers. • Verify order details including dimensions, finishes, hardware, quantities, pricing, and delivery schedules. • Track material orders from purchase through delivery and communicate updates, delays, or backorders. • Coordinate with project managers to ensure materials arrive on schedule for installation. • Work closely with sales, project managers, field supervisors, installers, suppliers, and clients throughout each project. • Participate in design meetings, project handoffs, and supplier coordination meetings. • Identify and resolve design, material, and ordering issues before they impact project timelines.

• Manage timelines for 60+ simultaneous projects by creating project plans, launch targets, and milestone schedules. • Identify project risks and proactively recommend solutions to keep projects on track. • Track project tasks, deliverables, and resource assignments to ensure timely execution. • Communicate project status, risks, and mitigation plans clearly with internal teams and stakeholders. • Update and maintain project information in ClickUp. • Collaborate closely with the existing Wing assistant to ensure project continuity. • Escalate project issues when necessary and execute appropriate follow-up actions. • Ensure multiple projects progress according to schedule while maintaining quality and accountability.

• Build the shift schedule and on-call rotation so someone is always covering, evenings and weekends included, with named backups • Run standups: yesterday's SLA hits and misses, every escalation reviewed, anything that slipped off-queue • Onboard and certify new reps, nobody touches the live queue until they pass a drill-based certification • Own the weekly quality audit and coach against the results • Enforce the non-negotiables: no ticket, no work; every reply ends with a next step, owner, and time; SLAs run from ticket creation; nothing is called "handled" until it's verified • Protect trust between tiers, a bad handoff that burns a CSM is a same-day fix • Be the escalation point when a rep is unsure, and the backstop on the emergency path • Keep the routing playbook and templates current as real issues teach you what's missing • Own the support dashboard and bring it to the weekly operations review • Surface trends early, if cancellations or a particular issue are climbing, you often see it first

• Build the shift schedule and on-call rotation so someone is always covering, evenings and weekends included, with named backups • Run standups: yesterday's SLA hits and misses, every escalation reviewed, anything that slipped off-queue • Onboard and certify new reps, nobody touches the live queue until they pass a drill-based certification • Own the weekly quality audit and coach against the results • Enforce the non-negotiables: no ticket, no work; every reply ends with a next step, owner, and time; SLAs run from ticket creation; nothing is called "handled" until it's verified • Protect trust between tiers, a bad handoff that burns a CSM is a same-day fix • Be the escalation point when a rep is unsure, and the backstop on the emergency path • Keep the routing playbook and templates current as real issues teach you what's missing • Own the support dashboard and bring it to the weekly operations review • Surface trends early, if cancellations or a particular issue are climbing, you often see it first

• Answer customer messages by email, chat, and phone, quickly and kindly • Solve common questions yourself: billing, account status, how things work, document requests • For bigger issues, pass them to the right team with clear notes so the customer never has to repeat themselves • Handle urgent problems fast: know who to alert and keep the customer updated until it's fixed • Always tell the customer what happens next and when • Keep clear notes on every conversation

• Answer customer messages by email, chat, and phone, quickly and kindly • Solve common questions yourself: billing, account status, how things work, document requests • For bigger issues, pass them to the right team with clear notes so the customer never has to repeat themselves • Handle urgent problems fast: know who to alert and keep the customer updated until it's fixed • Always tell the customer what happens next and when • Keep clear notes on every conversation

• Build the shift schedule and on-call rotation so someone is always covering, evenings and weekends included, with named backups • Run standups: yesterday's SLA hits and misses, every escalation reviewed, anything that slipped off-queue • Onboard and certify new reps, nobody touches the live queue until they pass a drill-based certification • Own the weekly quality audit and coach against the results • Enforce the non-negotiables: no ticket, no work; every reply ends with a next step, owner, and time; SLAs run from ticket creation; nothing is called "handled" until it's verified • Protect trust between tiers, a bad handoff that burns a CSM is a same-day fix • Spot and shut down shadow channels • Be the escalation point when a rep is unsure, and the backstop on the emergency path • Keep the routing playbook and templates current as real issues teach you what's missing • Own the support dashboard and bring it to the weekly operations review • Surface trends early, if cancellations or a particular issue are climbing, you often see it first

• Answer customer messages by email, chat, and phone, quickly and kindly • Solve common questions yourself: billing, account status, how things work, document requests • For bigger issues, pass them to the right team with clear notes so the customer never has to repeat themselves • Handle urgent problems fast: know who to alert and keep the customer updated until it's fixed • Always tell the customer what happens next and when • Keep clear notes on every conversation

• Respond to customer inquiries from potential buyers and sellers on Flippa platform • Review existing data/documentation to answer customer questions without needing to ask Jared • Engage with sellers to gather additional information when needed • CRM data entry and cleanup • Outbound prospecting through Flippa's AI-assisted system (clicking through lists, sending pre-written emails) • Pre-qualify leads and book calls for Jared • Flag any inquiries with commercial/financial discrepancies for client's review

• Generate qualified meetings and sales opportunities through cold calls, LinkedIn outreach, email campaigns, SMS, and other creative prospecting strategies. • Research and build prospect lists of relevant, authoritative websites, blogs, directories, review platforms, and industry publications for backlink and citation opportunities. • Execute personalized outreach (email and social) to secure backlinks, guest posts, citations, unlinked-mention conversions, and business/directory listings. • Manage all important citation sources (business directories, industry listings, review sites, aggregators) to ensure consistent and accurate NAP (Name, Address, Phone) and brand information. • Track outreach status, follow-ups, response rates, and won links in a CRM or tracking sheet. • Contribute to affiliate link-building efforts by identifying, recruiting, and onboarding potential affiliate partners (bloggers, review sites, comparison sites, influencers).