• Contribute to the definition, evolution and maintenance of RNP's network architecture, collaborating on the analysis, design, deployment and documentation of high-capacity connectivity solutions for metropolitan networks, backbone networks and national information highways. • Support technical standardization, integration between network domains, the adoption of routing and IP/MPLS best practices, and the troubleshooting of medium-complexity incidents, ensuring high availability, scalability and operational quality of the infrastructure.

Role Description The Projects & Portfolios pillar at Smartsheet is at the heart of how teams plan, execute, and deliver work at scale. As an Engineering Manager focused on resource and scenario planning, you'll lead a talented team building the features that help organizations allocate the right people to the right work and model complex planning decisions with confidence. This is a high-impact role within a collaborative engineering organization, where you'll partner closely with product, design, and cross-functional stakeholders to shape the roadmap and drive technical strategy for capabilities used by some of the world's largest enterprises. You will report to the Senior Director of Engineering and can be based in our Bellevue, WA office or work remotely from anywhere in the US where Smartsheet is a registered employer. - Manage one or more related teams of 6–10+ full-stack software engineers, driving development of advanced planning capabilities within the Smartsheet product. - Lead cross-functional technical efforts spanning multiple upstream dependents, partner teams, and internal consumers, building alignment and resolving systemic dependencies across the organization. - Plan and deliver complex, end-to-end projects with high technical ambiguity, managing risks, communicating clearly to stakeholders, and building cross-team consensus. - Partner closely with product management, UX, security, and other engineering pillars to shape technical roadmaps and contribute to long-range platform strategy. - Hire exceptional engineering talent and grow your teams by attracting, developing, and advancing great engineers strategically across multiple teams. - Mentor and coach both individual contributors and managers within and beyond your teams, identifying and developing potential successors. - Own quarterly and annual technical and operational goals for your platform area, managing metrics, reporting, and continuous improvement initiatives. - Communicate effectively with executives and non-technical stakeholders, anticipating cross-team conflicts and proactively driving resolution. - Champion AI adoption in both software and platform engineering lifecycles, leveraging shared learnings to improve operational efficiency and customer experiences. Qualifications - You have 8+ years of software engineering experience and 2+ years managing software engineering teams. - You have deep software development skills in at least one systems development language such as Java, C++ or Python. - You have experience with modern technology stacks with a bent for building scalable, highly available customer-facing cloud applications. - You have experience in a technology that you're personally excited about, such as distributed systems, systems automation, and cloud technologies. - Experience with AWS or another cloud environment (ECS, SNS, SQS, Lambda, RDS, etc). - Proficiency with observability: metrics, distributed tracing, alerting, and SLO/SLA management at scale. - Experience with Agile/Scrum and iterative delivery on long-horizon infrastructure projects. - Ability to balance engineering excellence with operational pragmatism. - Provides direct, constructive feedback and supports engineer growth at all levels. - You like to dive in, learn new things, and want to build awesome products. - You have demonstrated experience in driving the strategic adoption of AI technologies across engineering teams. - CS/Engineering degree or equivalent practical experience. - Must be legally eligible to work in the US on an ongoing basis. Benefits - Employer subsidized medical/vision and dental coverage for full-time employees. - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay). - Monthly stipend to support your work and productivity. - Flexible Time Away Program, plus Sick Time Off. - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans. - US employees receive 12 paid holidays per year. - Up to 24 weeks of Parental Leave. - Personal paid Volunteer Day to support our community. - Opportunities for professional growth and development including access to Udemy online courses. - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account. - Teleworking options from any registered location in the U.S. (role specific). - Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. - US Base Salary Pay Range: $192,500 — $227,500 USD.

Role Description We are seeking a Senior ServiceNow Developer to support and enhance our enterprise ServiceNow platform across multiple product lines, including: - IT Service Management (ITSM) - Strategic Portfolio Management (SPM) - Human Resources Service Delivery (HRSD) - Employee Center Pro (ECP) - Governance Risk & Compliance (GRC) - Security Operations (SecOps) - Vulnerability Response (VR) - Nuvolo This role is ideal for a hands-on technical expert who can lead complex development efforts, drive platform best practices, and partner with stakeholders to deliver scalable, secure, and high-performing ServiceNow solutions. Supporting CFPB. Qualifications - Work Hours 9-6 ET - 5+ years of ServiceNow development experience in enterprise environments. - Strong hands-on development experience with: - JavaScript on the ServiceNow platform (Glide APIs) - Scoped applications - Flow Designer / Workflow - Service Catalog - Proven experience supporting multiple ServiceNow modules, including: - ITSM - SPM - HRSD - ECP - GRC - SecOps / Vulnerability Response - Nuvolo - Experience with integrations (REST/SOAP), data loads, and system interfaces. - Solid understanding of ServiceNow security model: - ACLs, roles, groups, data policies - Strong troubleshooting and performance optimization skills. - Ability to communicate effectively with technical and non-technical audiences. - Citizenship: US Citizenship required. - Clearance: Public Trust T3 (Or the ability to obtain and maintain one) Requirements - Experience with: - CMDB/CSDM and discovery/inventory tools - ATF (Automated Test Framework) - ServiceNow upgrade planning and execution - DevOps tooling and CI/CD pipelines for ServiceNow - Federal / regulated industry experience (NIST, RMF, SOX, HIPAA, etc.) a plus. Benefits - Opportunity to work on a high-impact, multi-module ServiceNow environment - Collaborative team culture with strong technical leadership - Competitive compensation and benefits - Training and certification support

Role Description We are seeking a technically-minded Technical Curriculum Developer to design, build, and maintain scalable training solutions for skilled trades in semiconductor manufacturing (wafer fabrication, assembly/test, and packaging) and advanced manufacturing. This is a role for a technical translator: someone who can deconstruct complex semiconductor process and equipment systems and rebuild them into structured, high-quality learning modules. You bring a strong foundation in electrical, instrumentation, and PLC/controls systems, with working familiarity in vacuum technology, gas and chemical delivery, and the integrated mechanical systems that keep a fab running. You are not just a writer; you understand how fab tools and facility systems operate, and how to teach others to operate, maintain, and troubleshoot them in a cleanroom environment. What You'll Do - Curriculum Design and Content Development (70%) - Module Creation: Build interactive digital learning modules in Articulate 360 (Storyline/Rise) and Google Workspace, fully integrated into Canvas LMS. - Technical Documentation: Develop instructor manuals, lesson plans, facilitation guides, and learner workbooks with clear, step-by-step instructions for complex tasks such as wafer handling, tool preventive maintenance (PM), and process troubleshooting. - Visual & Multimedia Aids: Create technical diagrams, videos, animations, and interactive demonstrations that help learners visualize unseen processes such as plasma etch, thin-film deposition, vacuum behavior, and gas/chemical flow. - Hands-on Lab Design: Design practical lab exercises, diagnostic tests, and performance-based assessments for electrical, vacuum, and equipment-maintenance tasks, with rigorous cleanroom and hazardous-materials safety documentation. - Curriculum Architecture: Translate technical competencies into modular, progressive skill-building sequences, moving from foundational theory (semiconductor basics, fab process flow) to advanced equipment and process troubleshooting. - Curriculum Maintenance & Feedback (20%) - Continuous Improvement: Synthesize feedback from learners, instructors, and field/fab SMEs to identify pain points and drive rapid curriculum iteration. - Content Lifecycle Management: Manage the update cycle for existing modules, adding, updating, or removing content based on changing industry standards, tool generations, and market signals. - Governance & Version Control: Maintain meticulous version control and technical documentation to ensure site-to-site consistency across national programs. - Program Support & Collaboration (10%) - Instructor Enablement: Develop instructor onboarding materials and resource libraries, including technical reference sheets and troubleshooting guides for trainers. - Cross-Functional Support: Assist with program descriptions and technical marketing materials for recruitment and external partnership engagement. Qualifications - 1–3 years in technical instructional design or technical training content creation. - 1–3 years in electrical, electromechanical, or equipment-maintenance roles in semiconductor fabs, advanced manufacturing, or comparable high-tech industrial environments. - Strong technical background, with the ability to grasp and convey highly technical subject matter. - Strong communication skills, including the ability to respond clearly in live digital sessions (e.g., Zoom) or in-person training environments. Requirements - Technical and Industrial Expertise - Electrical & Controls (Priority): Demonstrable understanding of electrical systems, instrumentation, and PLC logic and troubleshooting, including the controls and RF power systems found on process tools. - Semiconductor Process & Equipment Familiarity: Hands-on experience or deep technical familiarity with: - Front-End Process Tools: Photolithography (steppers/scanners/track), plasma and reactive-ion etch, thin-film deposition (CVD, PVD, ALD, epitaxy), ion implantation, diffusion/oxidation furnaces, CMP, and wet-process/clean benches. - Vacuum Systems: Roughing and high-vacuum pumps (dry, turbo, cryo), chambers, gauges, and leak detection/troubleshooting. - Gas & Chemical Delivery: Bulk and specialty gas systems, gas cabinets and valve manifold boxes (VMBs), mass flow controllers, and slurry/chemical distribution for hazardous, pyrophoric, and corrosive materials. - Metrology & Inspection: Measurement, defect inspection, and test equipment used to qualify wafers and tools. - Automation & Wafer Handling: Robotics, EFEM/load ports, and equipment automation/communication (e.g., SECS/GEM concepts). - Facility & Sub-Fab Infrastructure: Ultrapure water (UPW), process cooling water, exhaust abatement and scrubbers, chillers, HVAC and cleanroom environmental controls, and basic pneumatic/hydraulic controls. - Cleanroom & Contamination Control: Cleanroom protocols, gowning, ESD control, and contamination/particle management. - Instructional Design and Professional Skillset - Software Stack: Associate-level proficiency in Articulate 360 and Canvas LMS; high proficiency in Google Workspace (Docs, Sheets, Slides). - Communication: Exceptional written communication, with a proven ability to simplify expert-level technical jargon into teachable, structured content. - Safety Mindset: Solid understanding of industrial and semiconductor-specific safety standards and regulations (e.g., OSHA, NFPA 70E, hazardous gas/chemical handling, and SEMI guidelines such as S2/S8). Preferred Qualifications - Professional certifications in semiconductor, maintenance, electrical, vacuum, or industrial safety disciplines (e.g., SACA Industry 4.0 Associate/Specialist, SMRP CMRT, NIMS Industrial Maintenance, OSHA 10/30, NFPA 70E). - Instructional design or eLearning certifications (e.g., ATD Instructional Design Certificate, university-based ID certificates, Articulate 360 training, Canvas Certified Educator – Course Design). - Experience with virtual labs, AR/VR simulations, or SCORM/xAPI content development. - Familiarity with competency-based education (CBE) and national credentialing frameworks. Personal Characteristics - Learner-Centered Mindset: You design for the learner, not the content. - Strategic Leader: You can zoom out to see the big picture while maintaining attention to instructional design details. - People Developer: You invest in growing other designers and take pride in their success. - Design Thinking: You approach problems creatively, iterate based on feedback, and balance innovation with practicality. - Collaborative Spirit: You work effectively with SMEs, developers, and stakeholders who may not have design expertise. - Quality Advocate: You have high standards for instructional quality and can articulate why design decisions matter. - Mission-Driven: You are passionate about economic mobility and believe education can transform lives. - Data-Informed: You use learner data and outcomes research to validate design decisions. - Continuous Learner: You stay curious about new instructional approaches and are willing to experiment. Compensation For this role specifically, we are targeting a salary range of $40 - $50/hour where the difference in salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience. Benefits - Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time. - Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available). - Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan. - Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%. - Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members. - Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave. - Additional Benefits & Perks: Access to employer-paid life and AD&D Insurance, short-term disability coverage, and a range of voluntary benefits.