Smartsheet

• Design and ship AI sub-agents that act across the customer lifecycle, combining predictive models, retrieved context, and LLM reasoning to recommend or take action • Build the predictive and prescriptive models that power those sub-agents churn risk, growth, adoption trajectories, account health scoring, and similar lifecycle problems • Develop the data foundations and knowledge layer those sub-agents reason over, applying responsible aggregation and privacy-aware design • Design the tools, retrieval, and grounding strategies each sub-agent uses; decide when a sub-agent should act, recommend, defer, or escalate • Build the evaluation harnesses that determine when a sub-agent is good enough to ship and that catch regressions in production • Define metrics and experimentation strategy for sub-agent rollouts; measure real customer impact, not just offline accuracy or eval scores • Partner with Product, Engineering, and Applied AI teams from problem framing through production deployment • Drive a data and modeling culture within Product and Engineering, and mentor other data scientists on the team

• Own the end-to-end GRC strategy and roadmap: Lead the planning and prioritization of GRC initiatives that drive compliance maturity, reduce audit risk, and improve operational efficiency. • Design and implement policy-as-code systems: Translate compliance frameworks (SOC 2, ISO 27001, FedRAMP, HIPAA) into enforceable code, leveraging Infrastructure-as-Code (Terraform, CloudFormation) and automated compliance validation. • Build custom control frameworks: Design Smartsheet-specific Unified Control Frameworks (UCF) and Secure Control Frameworks (SCF) that map to our cloud architecture, multi-framework requirements, and organizational risk appetite. • Lead full audit cycles: Manage preparation, execution, and resolution for SOC 2 Type II, ISO 27001, FedRAMP, and other certification audits. Own evidence gathering, audit readiness tracking, and post-audit remediation. • Architect GRC platform strategy: Evaluate, select, configure, and integrate GRC tooling (Vanta, Drata, or similar) with our cloud infrastructure, identity systems, ticketing systems, and CI/CD pipelines to enable continuous compliance monitoring. • Design automated evidence collection and validation: Build data pipelines and integrations that automatically collect compliance evidence from AWS, application logs, identity systems, and operational tools; validate accuracy and reduce manual verification. • Translate compliance requirements into technical implementations: Work with engineering and security teams to express policies and regulatory requirements in a way they can execute and monitor—breaking down silos between compliance and technical teams. • Establish risk management and governance processes: Design and operate risk registers, control effectiveness assessments, continuous monitoring workflows, and escalation processes that provide leadership with real-time visibility into compliance posture. • Build and lead the GRC team: Mentor and develop your team, establish technical and operational practices, define the playbooks for compliance execution, and create a culture of continuous improvement.

• Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences • Become Smartsheet Product Certified and work with customers through a variety of channels including email, phone, and chat • Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, attendance and productivity • Become an expert in a specific product area • Contribute to team projects • Give and receive thoughtful feedback on team processes and leadership • Manage other responsibilities as assigned

Role Description Smartsheet is seeking change agents to join our Commercial Sales Team as an Account Executive. You will be responsible for increasing software sales and driving expansion across a territory of accounts. You will be motivated, passionate, and opportunistic, proactively identifying growth opportunities for clients. You will report to our Regional Director, Commercial Sales and can be based in our Bellevue, WA office, Boston, MA office, or work remotely from anywhere in the US where Smartsheet is a registered employer. - Build and manage a sales pipeline to meet or exceed software and services sales quotas within your book of business. - Execute a solution-based sales process encompassing multiple groups within Commercial accounts or equivalent to (2000-5000 employee size). - Develop and prospect new business opportunities within existing customers by analyzing and proactively targeting high-value needs across multiple departments and lines of business. - Leverage existing relationships to expand Smartsheet's footprint into other departments within the account and drive revenue or growth during renewals. - Articulate and demonstrate Smartsheet's unique organizational solutions and functional value. - Facilitate and manage partnerships with Sales Engineers, Solutions Consultants, Sales Development, and Customer Success teams to support the full sales cycle and close business. - Create and maintain Joint Engagement Plans for strategic solution deals. - Maintain accurate and up-to-date records in Salesforce leveraging MEDDICC qualification guidelines to accurately forecast. - Utilize existing sales enablement tools to successfully implement a territory plan, identifying top accounts through in-depth account research. Qualifications - 7+ years of full cycle sales experience (prospecting to close) in a technology-oriented field. SaaS is highly preferred but not required. - 1+ years experience working with Enterprise level accounts (>2,000 employee size). - 3+ years of experience maintaining customer relationships in a B2B environment. - Experience prospecting and managing a designated territory to maximize revenue growth. - The ability to research accounts to uncover opportunities for up-sell within existing plans and multi-thread opportunities across the organization. - A data-driven sales approach that informs your process and guidance to customers. - Ability to manage strategic interactions with senior level management. - Experience using CRM and power BI software (Salesforce and Tableau) to track daily activities, key metrics, and gain territory insights. - Passion for working with new technologies and technical concepts. - Bachelor's degree or the equivalent combination of other post-secondary education. Benefits - Employer subsidized medical/vision and dental coverage for full-time employees. - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay). - Monthly stipend to support your work and productivity. - 15 days PTO, plus Sick Time Off. - Up to 24 weeks of Parental Leave. - Personal paid Volunteer Day to support our community. - Opportunities for professional growth and development including access to Udemy online courses. - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account. - Teleworking options from any registered location in the U.S. (role specific). - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans. - US employees receive 12 paid holidays per year. - Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas. Company Description At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Title: Business Development Representative - German Speaking Location: London, UK hybrid Job Description: For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking a dynamic Business Development Representative to generate sales pipeline and drive revenue growth. You'll prospect into relevant accounts, engage and qualify potential customers, and set the tone for the sales cycle. This role offers a great opportunity to refine your prospecting and discovery skills in support of our Commercial and Large Enterprise teams. You will work on a hybrid basis from London, UK and will be reporting to the Senior Manager, Business Development. You Will: - Generate appointments by independently identifying companies and contacts that would be a good fit for our services and making decisions to reach out to them via email, linkedin, cold calling and/or using our other sophisticated software sales tools - Independently create and manage multiple outbound sequence campaigns in our sales engagement platform - Record and document all activity in Salesforce.com - Monitor the social web for opportunities and leads as well as participate in outbound social marketing initiatives - Leverage taught sales techniques to maximise prospect interactions - Maintain high level of activity with the intent to qualify and create exponential sales - Perform other duties as assigned You Have: - Experience selling to the DACH region is highly desirable - Proactive, independent thinker and creative problem solver with high energy/positive attitude - The ability to think critically and make decisions independent of managerial oversight - Salesforce.com or similar CRM experience - Must be able to interact, adapt and communicate with individuals at all levels of the organisation - Desire to learn new skills and build a career in software sales - Ability to thrive in fast-paced startup environment - Strong written and verbal communication skills - Ability to adapt and execute new sales and qualification strategies - Ability to create leads and opportunities from individual prospecting efforts - 1+ years SAAS or relevant sales experience - Sales engagement platforms, Outreach/Salesloft experience - Legally eligible to work in Germany on an ongoing basis - Fluency in German & English is required Perks & Benefits: - Employer-paid Private Medical and Dental, additional cost for family members - Monthly contributions toward your pension - Monthly stipend to support your work and productivity - 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program - 20 weeks fully paid Maternity Leave - 12 weeks fully paid Paternity/Adoption Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account. - Teleworking options from any registered location in the UK (role specific) Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Role Description Smartsheet is looking for a dynamic Sales Development Representative II to provide sales pipeline generation and revenue-driving activities and help fuel our growth targets for the fiscal year. You will be required to develop a great understanding of our customers, prospect into relevant accounts and utilize outbound efforts to engage and qualify potential customers using various proactive selling efforts. This role is a great opportunity to sharpen prospecting and discovery skills that align with our Commercial and Enterprise teams. The ideal remote candidate will sit Central to East coast and will report to a Manager of Sales Development in the East. - Partner and work with the Commercial and Enterprise sales teams - including New Business, Expansion, Customer Success, and Professional Services. - Work with other Smartsheet teams to develop account knowledge, relationship maps, and use case opportunities through direct account engagement and insight tools. - Setting qualified prospect meetings with our Sales Executives. - Strategically prospecting key account targets & contacts. - Hold thoughtful and engaging conversations over the phone and email. - Be the subject matter expert on Smartsheet products and services. - Generate appointments by independently identifying companies and contacts that would be a good fit for our services and making decisions to reach out to them via email, LinkedIn, cold calling, and/or using our other sophisticated software sales tools. - Influence and manage multiple outbound sequence campaigns in our sales engagement platform. - Record and document all activity in Salesforce.com. - Monitor the social web for opportunities and leads as well as participate in outbound social marketing initiatives. - Leverage taught sales techniques to maximize prospect interactions. - Maintain a high level of activity with the intent to qualify and create exponential sales pipelines. - Other duties as assigned. Qualifications - Experience in a Sales/Business Development role. - Desire to learn and grow, possessing a strong work ethic. - Competitive spirit, self-motivated, driven, and a desire to be successful. - Capability of understanding customer pain points, and requirements and delivering a response presenting Smartsheet as a solution. - Aptitude to manage numerous requests and time demands concurrently while achieving production goals from assigned territory or set of accounts. - Contribute to the team effort and play an essential part in the smooth running of teams. - Excellent verbal and written communication skills. - Passion for working with new technologies and new technical concepts. - Ability to deal well with adversity, remaining driven and resilient. - Experience using CRM, sales engagement platform, and prospecting tools preferred. Benefits - Employer subsidized medical/vision and dental coverage for full-time employees. - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay). - Monthly stipend to support your work and productivity. - 15 days PTO, plus Sick Time Off. - Up to 24 weeks of Parental Leave. - Personal paid Volunteer Day to support our community. - Opportunities for professional growth and development including access to Udemy online courses. - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account. - Teleworking options from any registered location in the U.S. (role specific). - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans. - US employees receive 12 paid holidays per year. - Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. - Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. - This role will be eligible for a market competitive incentive opportunity. - US Base Salary Pay Range: $50,000 — $50,000 USD.

Role Description We are seeking a Global Travel Specialist to manage and support day-to-day business travel operations across India and selected APAC markets. In this role, you will be responsible for handling high-volume, routine travel requests while ensuring a seamless, compliant, and hassle-free travel experience for our employees. The position focuses on end-to-end travel coordination, ticketing support, shared inbox management, and first-level traveler assistance. This role aligns functionally to the Global Travel Team and will collaborate closely with the Sr. Global Travel Specialist. This position reports into the Senior Director of Accounting. - End-to-End Booking: Coordinate and manage end-to-end business travel bookings (flights, hotels, and ground transportation) in alignment with company travel policies. - Queue & Request Management: Monitor and manage shared travel team inquiries, including the travel support email helpdesk and Slack channels, ensuring adherence to internal SLAs. - Traveler Support & Escalations: Provide first-level support to employees for routine travel changes, cancellations, rebookings, and date modifications. Act as the primary point of contact for on-trip emergencies. - Visa Assistance Related to India Travel: Assist employees with corporate visa applications, invitation letters, and documentation requirements. - TMC Coordination: Partner with our external Travel Management Company (TMC) and vendors to ensure smooth ticketing, seat allocation, and meal preferences. - Expense & Meal Vendor Management: Process and support daily travel-related expenses through Coupa. Manage corporate meal vouchers and programs in line with company policy. - Perform other related duties as assigned. Qualifications - 2–5 years of experience in corporate travel management, a corporate helpdesk, or a Travel Management Company (TMC). - Regional Expertise: Proven experience supporting the India domestic travel market and broader APAC geographies. - Technical Skills: Exposure to corporate travel and expense tools (e.g., Egencia, Coupa). Familiarity with GDS platforms (Amadeus, Sabre) is a strong plus. - Operational Skills: Experience managing shared inboxes, ticketing systems, or chat-based support queues (Slack). - Shift Flexibility: Ability to work in flexible shifts to ensure adequate coverage for APAC time zones when required. - Communication: Exceptional written and verbal communication skills in English, with a strong employee-first, customer-service mindset. Benefits - Your ideas are heard, your potential is supported, and your contributions have real impact. - You’ll have the freedom to explore, push boundaries, and grow beyond your role. - We welcome diverse perspectives and nontraditional paths. - When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Equal Opportunity Employer Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Role Description Smartsheet is seeking change agents to join our East Coast Commercial Sales Team as an Account Executive. You will be responsible for increasing software sales and driving expansion across a territory of accounts. You will be motivated, passionate, and opportunistic, proactively identifying growth opportunities for clients. This remote role is part of the Commercial Sales team based in the US and reports to a Manager, Commercial Sales. You Will: - Build and manage a sales pipeline to meet or exceed software and services sales quotas within your book of business. - Execute a solution-based sales process encompassing multiple groups within our commercial mature accounts (500-4,999 employee size). - Develop new business opportunities within existing customers by analyzing and proactively targeting high-value needs across multiple departments and lines of business. - Leverage existing relationships to expand Smartsheet's footprint and drive revenue or growth during renewals. - Expand Smartsheet brand awareness at the c-suite, operational, and team level. - Facilitate and manage partnerships with Sales Engineers, Solutions Consultants, and Customer Success teams to support the full sales cycle and close business. - Create and maintain Joint Engagement Plans for strategic solution deals. - Maintain accurate and up-to-date records in Salesforce leveraging MEDDICC qualification guidelines to accurately forecast. - Utilize existing sales enablement tools to successfully implement a territory plan, identifying top accounts through in-depth account research. Qualifications - 5+ years full sales cycle management with a history of proven performance in the SaaS space. - 3+ years of experience managing customer relationships and maintaining relationships in a B2B environment. - A thorough understanding of a SaaS evaluation process and the ability to execute on each stage in the sales cycle. - 3+ years of experience working with multiple functional departments and roles to manage customer life cycle from initial engagement through implementation to renewal. - The ability to research accounts to uncover opportunities for up-sell within existing plans, and multi-thread opportunities across the organization. - Experience using CRM and power BI software (Salesforce and Tableau) to track daily activities, key metrics, and gain territory insights. - Passion for working with new technologies and technical concepts. - Bachelor's degree or the equivalent combination of other post-secondary education. Benefits - Employer subsidized medical/vision and dental coverage for full-time employees. - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay). - Monthly stipend to support your work and productivity. - 15 days PTO, plus Sick Time Off. - Up to 24 weeks of Parental Leave. - Personal paid Volunteer Day to support our community. - Opportunities for professional growth and development including access to Udemy online courses. - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account. - Teleworking options from any registered location in the U.S. (role specific). - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans. - US employees receive 12 paid holidays per year. - Competitive base salary range for roles that may be hired in different geographic areas. - US Base Salary Pay Range: $75,000 — $95,000 USD. Company Description At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws.

• Facilitate technical scoping and delivery on some of Smartsheet’s most strategic customers to achieve their desired business outcomes • Influence the evolution of Solution and product offerings within the Professional Services Engineering team through your knowledge of market trend analysis, customer feedback, and the current & future product roadmap. • Collaborate closely with the Product & Engineering organizations to propel the evolution of products, grounded in a deep understanding of customer needs, feedback, and documented Top Enterprise Issues. • Conduct technical solution feasibility reviews to support our senior delivery teams uphold quality standards and ensure adherence to design and build best practices within the Professional Services team. • Provide critical support to the Professional Services Sales team in providing technical expertise on complex opportunities, ensuring the feasibility of proposed solutions. • Serve as the authoritative Smartsheet subject matter expert (SME), encompassing comprehensive knowledge of solutions inclusive of all product capabilities. • Play a pivotal role in supporting Programs dedicated to enhancing technical Smartsheet knowledge across the Customer Excellence organization, fostering continuous growth. • Uphold and leverage product expertise to drive business development activities, ensuring a strategic alignment with the ever-evolving Smartsheet landscape. • Other responsibilities as assigned

Role Description Smartsheet is looking for a Tier 2 Support Escalation Specialist who will be responsible for tackling escalated technical cases from the Support team. They are expected to thoroughly research, test, and document the issue and work directly with customers to resolve their case. The Tier 2 Escalation Specialist works very closely with Tier 3 Escalation Engineers and may often interact with Smartsheet Product & Engineering teams as necessary. The Escalations Team are leaders in the Smartsheet Support organization and looked upon in developing internal processes, helping define KPIs, improving tooling, and identifying areas of opportunity for improvement for the entire organization. This role is responsible for validating, investigating, resolving and/or escalating customer reported issues from the frontline teams, and updating internal/external documentation of their findings as needed. The ability to rapidly shift focus between tasks is key as the Support Escalations team plays a critical role in crisis management and production service impacting events. Successful individuals in this role will enjoy researching, creating, testing, and documenting unknown errors for workarounds and reproducing errors with the appropriate level of escalation documentation to ensure successful handoff to the internal engineering teams and Tier 3. This position requires a highly motivated individual who operates independently and thrives on solving Smartsheet’s toughest problems for our customers. You Will: - Handle escalated cases from the Support team with a high sense of urgency and ownership while keeping the customer appropriately apprised of the investigation. - Support customers via email, chat and phone with strong writing skills and excellent phone manner. - Thoroughly understand, reproduce, document, and solve technical issues. - Identify opportunities for improvement to the Smartsheet application, API, and our various apps and integrations. - Work closely with colleagues on a daily basis to help research and resolve the most complex customer impacting issues. - May rarely assist, at the guidance of a Tier 3 Escalation Engineer, investigation of service impacting events by determining impact, capturing customer signals, and helping manage internal & external communications in crisis management production investigations. - Help build and maintain technical and process documentation for internal and external customers. Qualifications - 2+ years support experience, preferably in an escalations capacity and in a SaaS environment - Ability to work independently or collaboratively in a fast-paced environment - A firm grasp of and comfort using cloud applications - General understanding with HTML, CSS, and one or more programming languages (Javascript, Python, Ruby, Java, C#, etc.) - Desire and aptitude to quickly ramp up on new technologies, languages, and frameworks - Confidence and strong interest in problem solving - Excellent interpersonal and communication (written & verbal) skills and prior customer-facing experience - Possess superior technical troubleshooting skills - Experience working with ticketing / CRM tools, Salesforce/Service Cloud a plus - Willingness to engage on complex matters - Comfortable working in ambiguous situations with little to no direction - Ability to recognize and respond accordingly to how any single issue is affecting a customer(s) - Legally eligible to work in the UK on an ongoing basis Benefits - Employer-paid Private Medical and Dental, additional cost for family members - Monthly contributions toward your pension - Monthly stipend to support your work and productivity - 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program - 20 weeks fully paid Maternity Leave - 12 weeks fully paid Paternity/Adoption Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account - Teleworking options from any registered location in the UK (role specific)