A1FED Inc

Role Description We are seeking a Senior ServiceNow Developer to support and enhance our enterprise ServiceNow platform across multiple product lines, including: - IT Service Management (ITSM) - Strategic Portfolio Management (SPM) - Human Resources Service Delivery (HRSD) - Employee Center Pro (ECP) - Governance Risk & Compliance (GRC) - Security Operations (SecOps) - Vulnerability Response (VR) - Nuvolo This role is ideal for a hands-on technical expert who can lead complex development efforts, drive platform best practices, and partner with stakeholders to deliver scalable, secure, and high-performing ServiceNow solutions. Supporting CFPB. Qualifications - Work Hours 9-6 ET - 5+ years of ServiceNow development experience in enterprise environments. - Strong hands-on development experience with: - JavaScript on the ServiceNow platform (Glide APIs) - Scoped applications - Flow Designer / Workflow - Service Catalog - Proven experience supporting multiple ServiceNow modules, including: - ITSM - SPM - HRSD - ECP - GRC - SecOps / Vulnerability Response - Nuvolo - Experience with integrations (REST/SOAP), data loads, and system interfaces. - Solid understanding of ServiceNow security model: - ACLs, roles, groups, data policies - Strong troubleshooting and performance optimization skills. - Ability to communicate effectively with technical and non-technical audiences. - Citizenship: US Citizenship required. - Clearance: Public Trust T3 (Or the ability to obtain and maintain one) Requirements - Experience with: - CMDB/CSDM and discovery/inventory tools - ATF (Automated Test Framework) - ServiceNow upgrade planning and execution - DevOps tooling and CI/CD pipelines for ServiceNow - Federal / regulated industry experience (NIST, RMF, SOX, HIPAA, etc.) a plus. Benefits - Opportunity to work on a high-impact, multi-module ServiceNow environment - Collaborative team culture with strong technical leadership - Competitive compensation and benefits - Training and certification support

Position Overview: We are seeking a Senior ServiceNow Developer to support and enhance our enterprise ServiceNow platform across multiple product lines, including IT Service Management (ITSM), Strategic Portfolio Management (SPM), Human Resources Service Delivery (HRSD), Employee Center Pro (ECP), Governance Risk & Compliance (GRC), Security Operations (SecOps), Vulnerability Response (VR), and Nuvolo. This role is ideal for a hands-on technical expert who can lead complex development efforts, drive platform best practices, and partner with stakeholders to deliver scalable, secure, and high-performing ServiceNow solutions. Supporting CFPB. Key Responsibilities: - Design, develop, configure, and maintain ServiceNow applications and modules such as ITSM - Build and maintain custom ServiceNow functionality using: - Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions - Flow Designer / Workflows - Catalog Items, Record Producers, Service Portal / Employee Center - Implement and optimize integrations using: - REST/SOAP APIs - IntegrationHub / MID Server - Data imports, transform maps, and scheduled jobs - Configure and enhance Employee Center Pro experiences and HR service workflows. - Develop and maintain GRC controls, policy/compliance workflows, and reporting dashboards. - Support SecOps and VR use cases such as vulnerability ingestion, remediation workflows, and security incident management. - Provide technical leadership and mentoring for junior developers and administrators. - Collaborate with platform owners, architects, and business stakeholders to translate requirements into technical solutions. - Ensure adherence to ServiceNow best practices, SDLC processes, and governance standards. - Participate in code reviews, testing, deployment, and production support. Required Qualifications: - Work Hours 9-6 ET - 5+ years of ServiceNow development experience in enterprise environments. - Strong hands-on development experience with: - JavaScript on the ServiceNow platform (Glide APIs) - Scoped applications - Flow Designer / Workflow - Service Catalog - Proven experience supporting multiple ServiceNow modules, including modules such as: - ITSM - SPM - HRSD - ECP - GRC - SecOps / Vulnerability Response - Nuvolo - Experience with integrations (REST/SOAP), data loads, and system interfaces. - Solid understanding of ServiceNow security model: - ACLs, roles, groups, data policies - Strong troubleshooting and performance optimization skills. - Ability to communicate effectively with technical and non-technical audiences. - Citizenship: US Citizenship required. - Clearance: Public Trust T3 (Or the ability to obtain and maintain one) Preferred Qualifications: - Proven experience supporting multiple ServiceNow modules, including: - SPM - HRSD - ECP - GRC - SecOps / Vulnerability Response - Nuvolo - ServiceNow certifications such as: - CSA (Certified System Administrator) - CAD (Certified Application Developer) - Implementation Specialist certifications (ITSM, HRSD, SPM, SecOps, GRC, etc.) - Experience with: - CMDB/CSDM and discovery/inventory tools - ATF (Automated Test Framework) - ServiceNow upgrade planning and execution - DevOps tooling and CI/CD pipelines for ServiceNow - Federal / regulated industry experience (NIST, RMF, SOX, HIPAA, etc.) a plus. What We Offer: - Opportunity to work on a high-impact, multi-module ServiceNow environment - Collaborative team culture with strong technical leadership - Competitive compensation and benefits - Training and certification support

Position Overview We are seeking a skilled and detail-oriented LMS Administrator to support the Defense Health Agency (DHA) in the administration, maintenance, and optimization of the Joint Knowledge Online (JKO) learning management system. The ideal candidate brings hands-on JKO experience, a solid understanding of federal training requirements, and the ability to collaborate effectively across military and civilian stakeholder teams. Experience working in a federal contracting environment is strongly preferred. Key Responsibilities LMS Administration & Course Management - Serve as the primary administrator for the Joint Knowledge Online (JKO) LMS, managing course uploads, enrollments, learning plans, and system configurations - Build, publish, and maintain eLearning courses, assessments, and curricula within JKO in accordance with DHA standards - Manage user accounts, roles, permissions, and organizational hierarchies within the LMS - Troubleshoot and resolve LMS issues for learners, instructors, and administrators in a timely manner - Ensure all course content meets Section 508 accessibility requirements and applicable DoD/DHA compliance standards Reporting & Data Management - Generate, analyze, and distribute training completion reports, dashboards, and ad hoc data pulls to support DHA leadership and program managers - Monitor training completion rates and flag non-compliance to appropriate stakeholders - Maintain accurate learner records and audit trails in accordance with federal records management requirements - Support data calls and reporting requirements related to mandatory training programs Stakeholder Support & Collaboration - Serve as the primary point of contact for LMS-related inquiries from DHA program offices, course owners, and end users - Collaborate with instructional designers and eLearning developers to ensure seamless content integration into JKO - Provide training and guidance to course managers and content owners on LMS functionality and best practices - Coordinate with the JKO help desk and platform administrators on system updates, outages, and technical issues Quality Assurance & Continuous Improvement - Conduct regular audits of course content, user data, and system configurations to ensure accuracy and integrity - Identify opportunities to improve LMS workflows, user experience, and reporting capabilities - Stay current on JKO platform updates, new features, and DoD eLearning policy changes - Document LMS processes, standard operating procedures (SOPs), and user guides Required Qualifications - 3–5 years of experience administering a learning management system, preferably JKO or another DoD/federal LMS platform - Demonstrated experience managing user accounts, course content, and reporting within an enterprise LMS environment - Familiarity with SCORM, xAPI (Tin Can), and AICC standards and how they interact with LMS platforms - Strong analytical skills with the ability to produce accurate, meaningful training reports from LMS data - Excellent written and verbal communication skills; ability to convey technical information clearly to non-technical audiences - Strong attention to detail and commitment to data accuracy and system integrity - Ability to obtain and maintain a DoD security clearance (clearance level determined by program requirements) - U.S. citizenship required Preferred Qualifications - Prior experience supporting Defense Health Agency (DHA) or other Military Health System (MHS) programs - Hands-on experience with JKO as an administrator or course manager - Experience working in a federal contracting environment, including familiarity with contract deliverables, performance standards, and government oversight - Working knowledge of Section 508 compliance requirements and accessibility standards for digital learning content - Familiarity with DoD training policies, including DoDI 1322.26 and related directives governing distributed learning - Experience with eLearning authoring tools (e.g., Articulate Storyline, Rise) and collaboration with instructional design teams - Relevant certifications such as CompTIA Project+, Certified Government Learning Professional (CGLP), or LMS platform certifications Work Environment & Schedule - Full-time, 40 hours per week - On-site, hybrid, or remote schedule commensurate with contract requirements and government direction - May require occasional support outside of core business hours to address system outages or urgent training deadlines About This Opportunity This position supports critical training and readiness initiatives within the Defense Health Agency. The LMS Administrator plays a key role in ensuring that DHA personnel have timely access to required training, that completion data is accurate and reportable, and that the JKO platform operates smoothly in support of the agency’s mission. Candidates who thrive in fast-paced, mission-driven federal environments and who take pride in clean data and excellent customer service are encouraged to apply.

A1FED is seeking an experienced Instructional Systems Designer (ISD) to provide education and training mission support to the Defense Health Agency (DHA). This role involves supporting systems for the professional education of over 300,000 active duty, government service, and support personnel worldwide. Core Responsibilities - Coordinate and facilitate subject-specific working groups for training development. - Develop detailed design documents and storyboards for web-based training, ensuring all content and information needed for successful course development is included. - Support subject-matter experts (SMEs) with the ADDIE process, adult learning theory, and multimedia best practices. - Coordinate outreach to library program development personnel to assess information resource usage trends and Military Treatment Facility (MTF) needs. - Develop and maintain standardized reporting for the Virtual Medical Library program. - Conduct comprehensive reviews of literature, research, and existing courses as assigned. - Plan and write briefs, reports, and white papers related to education and training. - Support the eLearning SME with LMS duties, such as communication with Joint Knowledge Online (JKO). - Assist with consolidating and presenting course evaluation data (e.g., end-of-course surveys) and other education and training analytics. Additional Duties - Utilize ADDIE Model and Knowles Principles of Adult Learning Theory to develop or update engaging training materials. - Develop training standards and performance objectives. - Research, develop, and document training objectives, standards, and requirements. - Establish objectives, work projects, and recommend techniques and media for effective training delivery. - Gather client requirements to create effective instructional materials for various audiences. - Review and create DHA-grown storyboards prior to development and support gate reviews. - Conduct instruction delivery and facilitation of professional development topics to management-level personnel. - Conduct an Annual Training Program Evaluation to assist agency training representatives in evaluating training effectiveness and demonstrating value to stakeholders. - Assist in developing just-in-time training materials, audio-visual presentations, scheduling, and follow-up actions. - Collaborate with instructional designers, SMEs, e-learning developers, and editors to create system training materials. - Ensure 508 compliance for courseware and other training materials. - Develop Training Evaluation and Analytics using Kirkpatrick’s Four Level Evaluation Model to create statistically valid evaluations and reports. Skills and Technologies - Excellent written and oral communication skills. - Advanced proficiency in Microsoft Word, PowerPoint, and Excel. - Experience with SharePoint (strongly desired). - Proficiency in tools such as: - Articulate Storyline - Adobe Suite - Adobe Captivate - Storyblocks - Snagit - WellSaid - Asana Qualifications - Bachelor's degree in a relevant field preferred - Minimum of 2 years of experience in the curriculum design space. Clearance Requirement: Must be able to pass a DOD background investigation, current DOD background investigation preferred Why Join A1FED: A1FED is committed to fostering an inclusive and innovative environment. By joining our team, you'll contribute to critical projects supporting the healthcare mission of the Defense Health Agency. We offer competitive salary, standard industry benefits with family coverage, 401(k) plan matching, educational support, and more.