Role Description Citizens Financial Group, Inc. (CFG) seeks a Principal QA Engineer for its Johnston, Rhode Island location. - Monitoring all stages of the solutions-development process. - Identifying and resolving defects to meet quality standards. - Communicating quality standards to relevant parties. - Designing, conducting, and executing tests prior to launch/implementation to ensure solutions run smoothly and meet requirements while being cost-effective. - Identifying test populations. - Collaborating with software, network, systems, and infrastructure engineers to establish an automated pipeline for solutions development. - Developing processes and protocols that ensure quality during all stages of development. - Communicating and collaborating with consumers and other engineering teams to implement continuous feedback. - Researching technologies and methodologies as applicable to solutions design. - Consulting with software engineering teams to identify opportunities to shorten test cycles and lower testing costs. - Continuously driving toward test-driven development. - Analyzing and documenting test results; providing recommendations and solutions when appropriate. Qualifications - Bachelor’s degree in Computer Science, Engineering (any), or a related field. - Seven (7) years of progressive experience in the role or in a related position. Requirements - Utilizing Calypso for risk reports, trade processing, payment messages processing, and validation of accounting reports. - Conducting end-to-end testing on milestone projects, including UMR, CFTC reporting, UPI implementation, and Swap Dealer. - Validating dispute management processes in Acadia. - Validating Collateral Confirms. - Validation of market data, including curves, quotes, and pricing reports. - QA Automation using JAVA programming language with Selenium web driver for automating Web Applications and Rest APIs. - Utilizing automation tools, including SOAP UI, to achieve effective and efficient test coverage for web services. - Utilizing POSTMAN to perform manual endpoints validation. - Test planning and project estimation, including testing application design to delivery. - Utilizing Gitlab, Docker, and AWS EC2 instances for CI/CD to reduce turnaround time for regression cycles. - Configuring multiple EC2 instances for automation and performance testing. - Configuring Cloud AWS on AWS EC2 to balance server load by leveraging application load balancers. - Using Appium and Ranorex tools to simulate and validate behaviors and functionalities on different mobile devices as part of mobile automation testing. - Utilizing test management tools, including JIRA, XRAY, ALM, TFS to generate project status reports, and to maintain various artifacts, including requirements, test case, execution details, and defect information. - Confirming data integrity using AS400 and MySQL in three-tier architectures. - Performing backend testing as part of data seeding and validations. - Setting up agents in Azure DevOps and configuring Pipelines to seamlessly streamline code validations and promotions. Benefits - May telecommute from any U.S. location.

• Audit claim work for action accuracy, claim-issue accuracy, and documentation quality, following our QA process • QA agent outputs across calls, payer portals, and denial workflows, comparing logged results to the source of truth and flagging error patterns and drift • Build and maintain QA scorecards, trackers, and dashboards in Excel or Sheets, and help shape reporting in our BI tools • Design automated or rule-based quality checks that catch recurring errors before they require manual review • Identify the root causes behind error trends and translate them into specific coaching for billing associates and Team Leads • Surface AI error patterns to Product and Engineering with reproducible, claim-level detail • Calibrate QA standards across reviewers, maintain QA rubrics, and support our critical-error-free rate target • Track appeal and overturn outcomes and other quality KPIs

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud®JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. What You Will Be Doing: - Own and lead quality efforts for significant product areas or cross-team initiatives, defining and driving execution of comprehensive test strategies (functional, integration, performance, and system testing). - Support developers in large initiatives to "shift quality left"—ensuring they can run acceptance tests locally and sharing techniques to improve how developers test and validate their own changes. - Develop, execute, and maintain complex automated test scripts (using Python, Pytest, TypeScript, etc.) alongside the development team to enforce collective ownership of quality. - Participate actively in Post-Incident Reviews (PIRs) and drive toward comprehensive solutions to prevent repeat incidents. - Plan and complete the Readiness Review testing sections for tasked initiatives, managing end-to-end acceptance and exploratory testing at the epic level. - Conduct complex debugging, including staging/production issue reproduction and root cause analysis, helping to troubleshoot issues even outside of your immediate team. - Partner with the Pillar Lead and Protectobot to identify and address technical gaps in test coverage, unblock framework issues, and implement AI-assisted testing efficiencies. - Mentor and coach QE 1s, QE 2s, and QE 3s, guiding them on advanced testing techniques, and act as a technical interviewer during hiring processes. - Evaluate risk vs. schedule, balancing comprehensive testing with rapid delivery timelines to optimize engineering velocity. - Collaborate with architects and development leads to ensure overall system testability and robustness. You have: - 6-8 years of experience in test planning, automation framework utilization, and Agile collaboration, with a reputation for tackling hard problems. - Advanced proficiency in automation tools and programming languages (e.g., Python, Pytest, Playwright, TypeScript, JavaScript). - Deep experience with diverse testing methodologies, including performance, security, integration, and exploratory testing. - Proven ability to design and implement scalable, maintainable test automation solutions. - In-depth knowledge of CI/CD, deployment pipelines, and troubleshooting tools to support efficient release cycles. - Strong ability to identify when and how to escalate issues to ensure swift resolution. - Experience enabling development teams to manage their own testing and fostering a culture of collective quality ownership. - A collaborative, team-oriented mindset, displaying ownership of quality for epics and proactively identifying problems early. - Strong communication skills, thinking globally about customer needs and collaborating effectively across teams and hemispheres. - Proven ability to define and execute strategies for augmenting test coverage, strategically layering Unit Tests, Functional Tests, and Acceptance Tests across the full test automation pyramid. Bonus Points If You Have: - Practical experience leveraging Generative AI or LLMs in the software testing lifecycle to improve test efficiency. - Deep domain expertise in areas relevant to our pillars (e.g., Identity/Directory protocols, Authentication flows, MDM/Device Management, or Cloud Platforms). - Experience with API and web app UI test automation tools like Gherkin, Cypress, or similar. - Deep expertise in designing and implementing Go-based Unit Tests (UT) and leveraging functional testing (FT) frameworks to ensure robust component and service reliability. - Experience deploying, installing, and configuring applications on cloud-based servers (AWS experience is a plus). - Prior experience in dynamic, fast-paced startup environments. Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. You must be located in and authorized to work in the country noted in the job description to be considered for this role. Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed. Language: JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time. JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #LI-Remote #BI-Remote

Role Description The IMA Group is seeking a Provider Network Development & Relations Specialist to help grow and strengthen our national provider network supporting Disability, Workers' Compensation, Employer Services, and Independent Medical Examination (IME) programs. This role combines provider recruitment, account management, and network development. - Serve as a strategic partner to physicians and healthcare practices, building relationships that expand our provider panel, improve market coverage, and support long-term network growth across the country. - Develop and expand provider relationships across priority markets and specialties. - Engage physicians, practice administrators, and healthcare groups to grow The IMA Group's provider network. - Identify geographic and specialty coverage gaps and execute targeted network expansion strategies. - Serve as the primary relationship manager for assigned providers and practices. - Maintain ongoing provider engagement to support retention, satisfaction, and long-term partnership growth. - Coordinate provider onboarding, credentialing, and activation activities. - Build and manage a pipeline of prospective providers, practices, and healthcare organizations. - Collaborate with internal operations, credentialing, and leadership teams to support network development initiatives. - Track outreach activity, provider engagement metrics, and network growth performance. Qualifications - Bachelor's degree in Business, Healthcare Administration, Communications, Marketing, or a related field (or equivalent experience). - 2+ years of experience in provider relations, physician liaison, healthcare business development, account management, network development, physician recruitment, or a related field. - Demonstrated success building relationships with physicians, medical groups, or healthcare organizations. - Experience working with physician practices, healthcare networks, or provider organizations. - Strong consultative communication and relationship management skills. - Ability to identify opportunities, influence stakeholders, and drive network growth. - Strong Excel, CRM, and reporting capabilities. - Ability to work independently in a remote environment. Requirements - Experience managing pipelines, territory development, or account portfolios. - Knowledge of disability, workers' compensation, IME, or related healthcare services. - Experience supporting multi-state provider networks. - Experience with credentialing, provider onboarding, or healthcare contracting. Benefits - Remote work environment with nationwide impact. - Opportunity to directly influence network growth and provider engagement strategy. - Collaborative and mission-driven healthcare organization. - Exposure to multiple healthcare service lines and specialties. - Competitive salary and comprehensive benefits package. - Growth opportunity within a rapidly expanding national provider network. Company Description The IMA Group is an Affirmative Action/Equal Opportunity Employer. Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.