Citizens

Role Description - Set a clear and comprehensive vision for the credit and debit card servicing experiences, based on market analysis, business needs, and technical feasibility. - Develop, prioritize, and communicate the product backlog to the development team and relevant stakeholders. - Collaborate with UX/UI experts to ensure the creation of intuitive, user-friendly product experiences. - Leverage UML modeling to create structural and behavioral diagrams for applications, facilitating a clear understanding of the product's architecture and functionality. - Implement and manage robust CI/CD processes to streamline the product development and deployment pipeline. - Work closely with domain architects and subject matter experts to ensure efficient project development strategies. - Utilize data analytics to measure development progress and effectiveness against objective key results (OKRs). - Collaborate with Software Test Engineers to identify areas for automation testing and ensure high-quality products through black-box, functional, regression, and user acceptance testing (UAT). - Gather technical requirements for application programming interfaces (APIs), web services, batch jobs, and mobile applications. - Coordinate with external vendors to ensure smooth API integration and management of API request and response parameters. - Ensure that products meet all security and compliance standards. - Implement security best practices and conduct regular security assessments to identify and mitigate potential risks. Qualifications - Master’s degree in Information Technology, Computer Science, or related field and 3 years of experience as Digital Experience Owner, Product Owner, or a closely related position. - In the alternative, employer will accept a Bachelor’s degree in the specified fields and 5 years of the specified progressive, post-baccalaureate experience. - Must have at least 3 years of experience with: - Utilizing Jira, HP Quality Center, TFS - Project Management, and Microsoft Project to efficiently manage tasks, track progress, and ensure successful project execution. - Utilizing Confluence, Google Docs, and Microsoft SharePoint to effectively document project requirements, designs, and architectural diagrams. - Utilizing Figma, Sketch, and Adobe XD to create product experiences and visually represent product architecture and functionality through UML modeling. - Utilizing Splunk, Google Analytics, and Adobe Analytics to gain insights into user behavior and make data-driven decisions to improve product features. - Utilizing Git, GitHub, and Bitbucket to manage code and promote collaboration among developers. - Implementing CI/CD processes using Jenkins and GitLab CI/CD to streamline the product development and deployment pipeline. - Utilizing Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) to deploy scalable and reliable products and services. - Utilizing Postman and Swagger (OpenAPI) to effectively design, test, and document APIs. - Utilizing Selenium and TestRail to conduct automated testing for web applications, ensuring efficient and repeatable testing processes. - Utilizing Datadog to identify and address performance issues and bottlenecks in web applications and services. - Utilizing Lucidchart, Draw.io, MS Visio, and Visual Paradigm to create flowcharts, diagrams, and visual representations of processes and systems. - Utilizing Salesforce administration tasks, including user management, security settings, and data access controls, to secure and organize Salesforce environments. - Utilizing Tableau Prep for data preparation, transformation, cleaning, and structuring. - Utilizing change management tools, including ServiceNow and Jira Service Management, to facilitate transitions during product implementations and updates. - Utilizing Tableau and Power BI to conduct financial and business analysis. Benefits - 100% remote work permitted from any US location. - Worksite: One Citizens Bank Way, Johnston, RI 02919 United States, 40 hrs/wk. Company Description For summary of benefits and to apply visit our website at https://jobs.citizensbank.com and apply online (Job ID: 48179) or email resume and cover letter to Recruiting@Citizensbank.com with subject line: 48179. Direct applicants only. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check: Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Role Description - Lead the design, development, implementation, and support of enterprise Robotic Process Automation (RPA) solutions for the Robotics Process Automation Team. - Plan, analyze, design, develop, test, and deploy end-to-end automation solutions that drive process optimization, operational efficiency, and value delivery across multiple business lines within consumer, commercial and private banking. - Collaborate with Business Improvement Consultants, Business Analysts, and subject-matter experts to gather business and system requirements, understand process maps, and define use cases targeted for automation. - Translate requirements into Process Definition Documents (PDD), Solution Design Documents (SDD), and detailed test scripts using Task Mining, Microsoft Visio, Lucid, and Confluence. - Design and develop automation solutions using UiPath Studio and UiPath Orchestrator, built on a custom enterprise framework based on UiPath's RE-Framework. - Build reusable components, shared libraries, and code templates to enable standardized, scalable automation development across the team. - Develop Intelligent Document Processing (IDP) solutions using UiPath Document Understanding, including document classification, ML-based data extraction, and human-in-the-loop validation workflows. - Implement API integrations within automation workflows, connecting with enterprise systems, RESTful web services, and cloud platforms including Azure Cognitive Services. - Write custom scripts in C#.NET and VB.NET to resolve complex automation logic and extend platform capabilities. - Participate in solution design reviews and tollgate reviews to ensure solutions meet architectural standards, governance requirements, and business needs. - Partner with IT Architects and senior stakeholders to validate alignment with enterprise architecture and security standards. - Support migration of legacy automations from Blue Prism to UiPath, including re-architecture and re-development aligned with the team's custom framework. - Execute unit testing, integration testing, and user acceptance testing (UAT) to ensure quality and completeness prior to production deployment. - Monitor and maintain automation’s post-implementation, resolve production issues, and ensure smooth business operations using UiPath Orchestrator. - Maintain comprehensive documentation including runbooks, operational procedures, and technical documentation within Confluence. - Contribute to the development and enforcement of coding standards, release frameworks, and testing best practices. - Utilize Agile methodologies, including Scrum & Kanban, and track work using Jira to ensure efficient development, integration, and adoption of RPA solutions. Qualifications - Requires a minimum of a Bachelor’s degree, or foreign equivalent, in Computer Science or related field and 3 years of experience as Process Automation Developer, Intelligent Automation - Developer, Advisory Associate – RPA Developer, or related position involving robotics process automation. - Full term of experience must include: - Automating business processes using robotics process automation tools, including UiPath to deliver value and process optimization to business stakeholders; - Implementing the full life cycle of RPA solutions, including identifying automation opportunities, gathering requirements, implement, test, and deploy targeted automation solutions using UiPath software; - Building reusable components and libraries using UiPath which can be utilized by other developers for effective code development; - Creating PDD (Process Definition Document), SDD (Solution Design Documents) and Test Scripts for automation workflows using Task Mining and Microsoft Visio; - Ensure quality and completeness of the process through unit and integration testing; - Monitoring and maintaining automations post-implementation and resolve issues and ensure smooth business operations using UiPath Orchestrator and UiPath Studio; - Using Agile methodologies, including SCRUM, to ensure efficient development, integration, and adoption of RPA processes. Benefits - 100% remote work permitted from any US location. - Worksite: One Citizens Bank Way, Johnston, RI 02919 United States, 40 hrs/wk. Company Description For summary of benefits and to apply visit our website at https://jobs.citizensbank.com and apply online (Job ID: 48181) or email resume and cover letter to Recruiting@Citizensbank.com with subject line: 48181. Direct applicants only. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Role Description - Lead the design, development, implementation, and support of enterprise Robotic Process Automation (RPA) solutions for the Robotics Process Automation Team. - Plan, analyze, design, develop, test, and deploy end-to-end automation solutions that drive process optimization, operational efficiency, and value delivery across multiple business lines within consumer, commercial and private banking. - Collaborate with Business Improvement Consultants, Business Analysts, and subject-matter experts to gather business and system requirements, understand process maps, and define use cases targeted for automation. - Translate requirements into Process Definition Documents (PDD), Solution Design Documents (SDD), and detailed test scripts using Task Mining, Microsoft Visio, Lucid, and Confluence. - Design and develop automation solutions using UiPath Studio and UiPath Orchestrator, built on a custom enterprise framework based on UiPath's RE-Framework. - Build reusable components, shared libraries, and code templates to enable standardized, scalable automation development across the team. - Develop Intelligent Document Processing (IDP) solutions using UiPath Document, including document classification, ML-based data extraction, and human-in-the-loop validation workflows. - Implement API integrations within automation workflows, connecting with enterprise systems, RESTful web services, and cloud platforms including Azure Cognitive Services. - Write custom scripts in C#.NET and VB.NET to resolve complex automation logic and extend platform capabilities. - Participate in solution design reviews and tollgate reviews to ensure solutions meet architectural standards, governance requirements, and business needs. - Partner with IT Architects and senior stakeholders to validate alignment with enterprise architecture and security standards. - Support migration of legacy automations from Blue Prism to UiPath, including re-architecture and re-development aligned with the team's custom framework. - Execute unit testing, integration testing, and user acceptance testing (UAT) to ensure quality and completeness prior to production deployment. - Monitor and maintain automation’s post-implementation, resolve production issues, and ensure smooth business operations using UiPath Orchestrator. - Maintain comprehensive documentation including runbooks, operational procedures, and technical documentation within Confluence. - Contribute to the development and enforcement of coding standards, release frameworks, and testing best practices. - Utilize Agile methodologies, including Scrum & Kanban, and track work using Jira to ensure efficient development, integration, and adoption of RPA solutions. Qualifications - Bachelor’s degree, or foreign equivalent in Computer Science, Electronic Engineering, or related field and 3 years of experience as Process Automation Sr. Developer, Software Developer, Business Analyst, Consultant, or related position involving automating business processes with robotics process automation. - Automating business processes using robotics process automation tools, including UiPath, to deliver value and process optimization to business stakeholders. - Implementing the full life cycle of RPA solutions, including identifying automation opportunities, gathering requirements, implementing, testing, and deploying targeted automation solutions using UiPath software. - Building reusable components and libraries using UiPath which can be utilized by other developers for effective code development. - Scripting and coding in C#.net and VB.net to resolve automation issues. - Creating PDD (Process Definition Documents), SDD (Solution Design Documents) and Test Scripts for automation workflows using Task Mining and Microsoft Visio. - Ensuring process quality and completeness through unit and integration testing. - Monitoring and maintaining automations post-implementation, resolving issues, and ensuring smooth business operations using UiPath Orchestrator and UiPath Studio. - Using Agile methodologies, including SCRUM, to ensure efficient development, integration, and adoption of RPA processes. Requirements - 100% telecommuting permitted from any US location. - Worksite: One Citizens Bank Way, Johnston, RI 02919 United States, 40 hrs/wk. Benefits - For summary of benefits and to apply visit our website at https://jobs.citizensbank.com and apply online (Job ID: 48182) or email resume and cover letter to Recruiting@Citizensbank.com with subject line: 48182.

Role Description - Provide technical and escalation support as well as monitor day to day operations of network and security infrastructure. - Interpret monitoring console messages/alerts and actions same. - Undertake network problem isolation and determination and initiate corrective action. - Implement and/or approve network bypass/recovery/backup procedures as required. - Perform proactive investigation and resolution of event related triggers within the environment. - Undertake operation and maintenance support for AWS cloud resources, including launching, maintaining, and troubleshooting EC2 instances, Virtual Private Clouds (VPC), Elastic Load Balancers (ELB), Relational Database Services (RDS) and S3 buckets. - Configure AWS Virtual Private Cloud (VPC) and Data Base subnet group for isolation of resources within AWS RDS. - Design Cloud Formation Templates in AWS for creating stacks based on different environments. - Migrate existing code to CI/CD Pipeline via terraform to Jenkins and integrate the version control systems for automating the builds using Jenkins. - Utilize Terraform key features such as infrastructure as a code, execution plans, writing modules, change automation and auto scaling launch configuration templates for launching AWS EC2 instances. - Create branches, performed merges in version control systems Bitbucket. - Support Change Control review and preparation within the operations team. - Perform testing and maintenance activities of the network, as required. Qualifications - Master’s degree in Computer Science, Computer Information Systems, or related field and 3 years of experience as a DevOps Engineer, Senior Network Engineer, AWS Engineer, or a related position involving operation and maintenance support for AWS cloud resources. - Alternatively, employer will accept a Bachelor’s degree in the specified fields and 5 years of the specified progressive, post-baccalaureate experience. - Must have at least 3 years of experience with: - Undertake operation and maintenance support for AWS cloud resources, including launching, maintaining, and troubleshooting EC2 instances, Virtual Private Clouds (VPC), Elastic Load Balancers (ELB), Relational Database Services (RDS) and S3 buckets. - Configure AWS Virtual Private Cloud (VPC) and Data Base subnet group for isolation of resources within AWS RDS. - Design Cloud Formation Templates in AWS for creating stacks based on different environments and write shell scripts to create AWS resources in different environments. - Work with automation engine Ansible to automate cloud provisioning, configuration management, application deployment and intra-service orchestration. - Create branches, performing merges in version control systems Bitbucket. - Use cloudwatch as a monitoring tool for monitoring various logs and metrics and JIRA to track bugs and manage the products. Requirements - Automate configuration management and deployments using Ansible playbooks written in YAML. - Create playbooks to provision Web servers like Tomcat and other applications. - Integrate version control systems for automating the builds using Jenkins. - Create Jenkins Pipelines for automation using Groovy Script and used SonarQube for code coverage. - Configure GitHub with Jenkins and schedule jobs using Poll SCM and Web hooks. - Resolve different merge conflicts in Git and performed code merges. - Work with Maven as a build tool for packaging and deploying different artifacts across various environments. - Work with Containerization technologies like Docker for testing purposes. Benefits - 100% remote work permitted from any US location. - Worksite: One Citizens Bank Way, Johnston, RI 02919 United States, 40 hrs/wk.

Role Description - Develops, manages, and retains a team of highly-inquisitive technologists. Oversees the design, development and implementation of multiple engineering projects. - Collaborates with architects, product managers and other technical or non-technical stakeholders to define design approaches that are aligned with the customer-centric product vision. - Identifies and mitigates engineering risks. Ensures engineering and documentation best practices are understood and followed. - Ensures successful incremental product releases while driving to deadlines and optimizing investments. - Assures quality through efficient management of team, processes and resources. Evaluates and limits risk and vulnerabilities during the software development process by consistently employing industry best-practices. - Stays updated with latest advancements in engineering technology and industry trends. Qualifications - Requires a Master’s degree in Computer Science, or related field, and eight (8) years of experience in the position offered, Director of Engineering or related position. - Full term of experience must include: - Utilization of Microservice development & design patterns, NoSQL Databases, AWS Cloud, and CICD pipelines; - Programming in Java, Python, Kotlin, Hadoop, Hive, C++, nodejs, angular, react as well as AWS and Openshift to design, develop and construct applications; - Developing applications using Hadoop technology stack that includes Hadoop Map Reduce, Spark, HDFS, Hue, Sqoop and Hive, JAVA, Spring and usage of well-known Java IDE like Eclipse, NetBeans, IntelliJ; - Utilizing Kubernetes and UNIX software to deploy and run applications; - Conducting performance monitoring, capacity planning, system tuning, availability planning, analysis and documentation of information to create the applicable statements of work and the associated deliverables; - Utilizing SQL and PL/SQL with databases, including Oracle and MySQL; - Utilizing NoSQL, MONGO, CASSANDRA, HBASE, and HIVE databases to handle application data, database queries and optimization; - Architecting cloud native applications using Microservice design patterns and 12 factor app methodologies; - Building Event driven systems with Event sourcing using KAFKA; - Utilizing design patterns, including MVC, Session, Business Delegate, Subscriber, Singleton and DAO; - Utilizing UML diagrams, including Use Case Diagram, Activity Diagram, Class Diagram, Component Diagram, and Sequence Diagram with tools, including Rational Software Architect, Microsoft Visio, DRAW and Astah; - Performing unit, system, integration, and regression testing with tools, including IntelliJ, Junit. Requirements - May telecommute from any U.S. location. - Worksite: One Citizens Bank Way, Johnston, RI 02919 United States, 40 hrs/wk. Benefits - For summary of benefits and to apply visit our website at https://jobs.citizensbank.com and apply online (Job ID: 47879) or email resume and cover letter to Recruiting@Citizensbank.com with subject line: 47879.

Role Description - Responsible for executing the control monitoring and testing program for multiple complex lines of business and products throughout. - Delivers self-testing and automated key control indicators, which are critical to determining control environment effectiveness. - Assesses material controls, as well as monitors and evaluates escalation procedures to ensure compliance with key rules and regulations. - Works closely with First Line Risk Principals to organize and initiate investigations into control failures and related issues. - Maintains knowledge of regulatory, statutory, and legislative requirements for risk management and controls to ensure compliance with all applicable requirements. - Responsible for keeping the ETS Risk team apprised of testing progress and providing opinions on control effectiveness results, including analysis of themes and findings. - Assists in the training and development of the Monitoring and Testing colleagues. Qualifications - Bachelor’s degree, or foreign equivalent, in Engineering (any), Risk Management, Statistics, or related quantitative field followed by five (5) years of progressive experience in the role or in a related position. - Full term of experience must include: - Utilizing Nexus, Bitbucket, AWS, Azure, Splunk, JIRA, Qualys, Active Directory, ServiceNow, and GRC Archer; - Acting as a technical subject matter expert for working groups identifying risks and controls inherent in technical processes in the CI/CD pipeline and DevSecOps procedures; - GRC Archer, Tableau and ServiceNow used to evaluate existing risk controls and suggesting enhancements leading to the implementation of data analytics & automate to streamline control monitoring; - Utilizing Visio for process mapping, validation, and documenting business workflows and risk controls; - Implementing information security standards and frameworks including ISO 27001, FFIEC, NIST Cybersecurity Framework (CSF), SOX, and CIS Controls; - Ensuring data protection and privacy compliance with regulations including GLBA; - Collaborating with Operational Risk Management (ORM) to remediate control testing; - Conducting and validating control testing across business lines to contribute to RCSA results; - Developing and monitoring KRIs and KCIs indicators to measure risk levels and control effectiveness; - Internal and external audit support in GRC Archer to ensure adherence to audit recommendations and regulatory requirements; - Utilizing advanced Excel and data visualization to create dashboards, pivot tables, and data models for risk analytics; - Leveraging Incident and Change Management Tools like ServiceNow, JIRA, Sailpoint, Splunk (for IT) for Risk Mitigation and Control Testing; - Writing and maintaining risk management policies; - Data analytics platforms: Tableau, or similar tools for dashboarding and reporting. Requirements - May telecommute from any U.S. location. - Worksite: One Citizens Bank Way, Johnston, RI 02919 United States, 40 hrs/wk. Benefits - For summary of benefits and to apply visit our website at https://jobs.citizensbank.com (Job ID: 47746) or email resume and cover letter to Recruiting@Citizensbank.com with subject line: 47746.

Role Description - Develop and maintain models used in balance sheet forecasting. - Use data mining, segmentation analysis, and market analysis to analyze portfolio characteristics and customer behavior. - Monitor model performance and communicate analytical findings and insights to internal stakeholders through comprehensive reporting. - Propose model changes, including overlays, recalibration, redevelopment, tuning, sensitivity testing, CCAR, back testing, and fundamental driver analyses. - Perform analysis of models that affect ALM models and behavior, including mortgage and MSR (mortgage servicing rights) prepayment, deposit balance and yield, and interest rate and term structure models. - Collaborate with Model Risk Management & Validation, Market Risk Management, and other teams to facilitate periodic model validations and reviews. - Propose improved approaches to loan and deposit modeling. - Assist in developing forward-looking macroeconomic and interest rate views while collaborating with Treasury for balance sheet management. - Provide analytical support to management in developing strategies for balance sheet and liquidity decisions. - Utilize QRM and BlackRock (Aladdin system) for mortgage modeling and risk analysis. - Support initiatives including balance sheet optimization, funds transfer pricing, mortgage servicing rights, and CCAR/DFAST. Qualifications - Bachelor’s degree in Statistics, Data Science, or closely related STEM field. - Designing and implementing robust data pipelines to provision data from various sources, ensuring timely and accurate data availability for analytics and reporting. - Leveraging Python, including NumPy, Pandas, Matplotlib, Dask, and Scikit-learn libraries, and SQL to process, clean, and prepare data for models and business reports. - Using R and SQL to analyze, query, and validate data across relational databases, ensuring data quality meets business requirements. - Managing real-time data integration and provisioning using Apache Kafka to enable seamless data flow for business-critical applications. - Developing and maintaining data solutions on big data platforms including Apache Spark, PySpark, and Hadoop, processing large-scale datasets to meet business needs. - Implementing cloud-based data solutions using AWS Redshift to enable scalable data storage and high-performance querying for business intelligence. - Designing and optimizing relational databases to store, retrieve, and provision structured data in accordance with business and analytics requirements. - Utilizing Tableau and PowerBI to create customized reports and visualizations. - Applying data mining techniques (including clustering and association) to discover trends, patterns, and anomalies in data, supporting business teams with actionable insights. - Conducting statistical analysis and using methods such as A/B testing and regression analysis to validate and support key business initiatives. - Ensuring smooth collaboration using Git for version control and GitHub for tracking code changes in data provisioning workflows. - Performing data profiling tasks to ensure data from various sources is accurate, clean, and aligned with business objectives before provisioning to analytical environments. - Maintaining continuous data provisioning using DBeaver for database interaction, enabling seamless integration with relational databases for data support. - Leveraging SAS to automate the provisioning of datasets, ensuring data is pre-processed and ready for analysis or modeling. - Leveraging BlackRock Aladdin and QRM for quantitative modeling, risk analysis, and financial forecasting, integrating results with Python-based workflows. Requirements - May telecommute from any U.S. location. - Salary Range: $125,000 - $135,000. - Worksite: 28 State Street, Boston, Massachusetts 02109 United States, 40 hrs/wk. Benefits - For summary of benefits and to apply visit our website at https://jobs.citizensbank.com (Job ID: 47745) or email resume and cover letter to Recruiting@Citizensbank.com with subject line: 47745.

Role Description The Senior Treasury Relationship Manager will support municipal and public-sector clients, including cities, towns, counties, authorities, and other government entities that bank with us. This role is focused on managing and growing treasury relationships across New Jersey and surrounding markets, advising clients on comprehensive working capital and treasury solutions including: - Cash Management - Commercial Card - Merchant Services - Trade - Supply Chain Finance The role will be based in New Jersey, with office presence in Summit or remote, and a dedicated focus on regional government banking portfolios. Primary Responsibilities - Serve as a trusted advisor to municipal government and public-sector clients and prospects, delivering treasury solutions that optimize cash flow, liquidity, and operational processes while driving high client satisfaction and revenue growth. - Achieve annual goals through new client acquisition and expansion of existing government banking portfolios across New Jersey and adjacent markets. - Partner closely with Government Relationship Managers to position Treasury Services early and consistently with existing and prospective municipal clients, identifying new opportunities and cross-sell potential. - Provide thoughtful leadership, public-sector–specific insights, and market perspective to support municipalities’ evolving treasury, regulatory, and operational needs. - Coordinate internally with product, service, and implementation partners to ensure seamless onboarding and an optimal end-to-end client experience. - Provide ongoing market feedback and competitive insights within the government banking space to support continued growth and differentiation. Qualifications - Minimum of 10+ years of Treasury Services sales and relationship management experience, preferably supporting municipal, government, or public-sector entities. - Strong knowledge of cash management, commercial card, merchant services, and trade/supply chain finance solutions; CTP preferred but not required. - Excellent communication and presentation skills with the ability to engage municipal finance directors, treasurers, administrators, and other senior officials. - Demonstrates integrity, transparency, and strong ethical judgment aligned with public-sector banking standards. - Self-driven, high-energy, and results-oriented with a strong work ethic. - Ability to travel locally and regionally as needed to support client relationships. Requirements - Bachelor’s Degree required. - Certified Treasury Professional (CTP) preferred but not required. Benefits - Competitive pay. - Comprehensive medical, dental, and vision coverage. - Retirement benefits. - Maternity/paternity leave. - Flexible work arrangements. - Education reimbursement. - Wellness programs and more. - Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Role Description - Designs, modifies, develops, and implements technology solutions. - Builds modern, architecturally sound components, tools, and applications to meet mission-driven strategic business goals. - Serves as a peer-leader, encouraging a culture of innovation and accountability while adhering to Agile best practices. - Employs industry best practices to evaluate, correct and prevent vulnerabilities during the software development process. - As Calypso SME, provides insights for smooth Calypso integration with financial market utilities such as DTCC SDR, FedWire, Bloomberg, AcadiaSoft, and with market data sources, market and credit risk platforms. - Participates in an environment rapidly transforming to the Agile methodology, adhering to best practices, and collaborating effectively with teammates. - Infuses quality of service characteristics, including scalability, manageability, and maintainability, into distributed service-based framework to create or expand business or technical capabilities. - Contributes insight when considering design specifications, considering the goals of the consumer-facing product. - Participates in code and design reviews to ensure that solutions meet the enterprise standards and best practices. - Collaborates with experience owners to deliver robust solutions that drive user experience and achieve the project goals. - Experiments with and learns new technologies, participating in internal and external technology communities, mentoring other members of engineering community. - Evaluates technical feasibility and potential project risks. Qualifications - Bachelor’s degree, or foreign equivalent, in Engineering (any), Computer Science, or related field. - Eight (8) years of progressive, post-baccalaureate experience in the offered position, Software Engineering Lead, or a related position involving developing technology solutions for financial services. - Full term of experience must include: - Utilizing, implementing, and supporting Calypso platforms and infrastructure. - Systems configuration, implementation and testing for OTC derivatives products across the trading lifecycle including front, middle and back office processing. - Configuring and extending with Calypso application modules for interest rates, commodities, FX, FX Options, Fixed Income and equity derivative asset classes. - Conducting General Ledger accounting, ISDA SIMM and Swift processing; Integrating Calypso with financial market utilities including DTCC SDR, FedWire, Bloomberg, AcadiaSoft, and with market data sources, market and credit risk platforms. - Developing and supporting applications with Java, MQ, and API development. - Utilizing UNIX, Oracle SQL, and Linux. - Utilizing Java, HTML, Python, and Unix shell scripts programming languages. - Utilizing Python, shell scripts, BeyondCompare, and eclipse. Requirements - May telecommute from any U.S. location. - Worksite: One Citizens Bank Way, Johnston, RI 02919 United States, 40 hrs/wk. Benefits - For summary of benefits and to apply visit our website at https://jobs.citizensbank.com and apply online (Job ID: #) or email resume and cover letter to Recruiting@Citizensbank.com with subject line: #. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Role Description - Manage, consult and execute technical implementation of Adobe tagging across Citizens Bank sites and digital assets in Ensighten Tag Manager. - Oversee tagging implementation and configuration of Ensighten Tag Manager. - Validate and troubleshoot tagging & tracking issues as they occur – communicating status/next steps until resolution with all relevant stakeholders. - Work with internal teams & partners in support of tagging needs/management (approvals) for eBusiness reporting, Paid advertising, testing (Adobe Target), etc. - Create and maintain tagging documentation as well as manage technical requirements. - Catalog tagging implemented on Citizens Bank sites and beyond. - Assist in the development of customer servicing reporting and tracking requirements for products and features across Online Banking and Citizens Bank Mobile App. - Collaborate with business stakeholders and cross-functional teams (Marketing, Digital Sales, Digital Banking, etc.) to provide tracking solutions and analysis specific to each particular team’s needs. Qualifications - Requires at least a Bachelor’s degree, or foreign equivalent, in Computer Science, or related field and three (3) years of experience in the role, as Software Developer, or a related position. - Three (3) years of experience must include: - Utilizing Ensighten and Adobe Launch to manage, deploy, and optimize website tags and analytics tracking ensuring seamless data collection and improved digital analytics insights. - Capturing web analytics data using Adobe Launch and storing using Adobe Analytics. - Configuring OneTrust Consent management product for cookie consent and data compliance. - Utilizing Adobe Analytics and Google Analytics to deliver insights on web traffic, user engagement, and business conversions. - Utilizing JavaScript to configure and customize event tracking for web and mobile applications with in Adobe Experience Platform (AEP) and Adobe Launch, enabling accurate data collection and advanced analytics reporting. - Deploying JavaScript tags and pixels to capture conversions in Google Ads, Google Marketing Platform, Meta, LinkedIn, and Pinterest. - Utilizing debugging tools, including Google Chrome Developer tools, Adobe Experience Platform Debugger, Charles proxy, and Omnibug, to validate site tags across websites and mobile apps. - Creating and managing deep links to optimize user navigation and track specific user interactions across web and mobile platforms. - Utilizing Xcode and Android Studio to test mobile analytics implementation for IOS and Android applications, ensuring accurate tag implementation and event tracking and data integrity for analytics. - Utilizing Adobe Analytics and Adobe Workspace to set up and maintain tracking configurations for websites and digital media platforms. - Validating and implementing event tracking and tag data in Adobe Analytics and Customer Journey Analytics (CJA) to ensure accurate data capture and reporting. - Generating and maintaining regular reports and interactive dashboards using Adobe Analytics Workspace to visualize and communicate key performance indicators (KPIs) and other relevant metrics across organizations. - Utilizing JIRA to create tickets and respond to inquiries. Requirements - 100% telecommuting permitted from any U.S. location. - Worksite: One Citizens Bank Way, Johnston, RI 02919 United States, 40 hrs/wk. Benefits - For summary of benefits and to apply visit our website at https://jobs.citizensbank.com and apply online (Job ID: 47610) or email resume and cover letter to Recruiting@Citizensbank.com with subject line: 47610. - Direct applicants only. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Job Applicant Data Privacy Policy Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.