Amperos Health

• Own your client portfolio • Manage a book of client accounts, sized by complexity rather than a fixed count • Staff and restaff each account with the right mix of billers and specialists as the book changes • Serve as the escalation point above your Team Leads for claim, staffing, and client issues • Deliver on production and quality expectations • Set and track production and quality targets across your portfolio • Run regular production and quality reviews with your Team Leads • Decide whether a slipping metric is a coaching issue, a staffing issue, or a product issue, and route it accordingly • Act as a trusted RCM advisor • Speak to your clients' workflows, A/R, denial trends, and performance with real authority • Be the person a client turns to for an answer, not just an update • Manage and coach your people • Run formal 1-on-1s and performance conversations with billers, up to and including terminations • Coach and develop the Team Leads who report to you into stronger leaders, not just the billers on the floor • Identify and develop future Team Lead and senior biller talent • Collaborate across RCM Ops • Work in concert with peer Billing Managers to build best practices and document processes • Drive efficiencies across the broader team, not just your own book

• Lead a pod of roughly 8 to 15 billing associates and own their production targets and quality results • Manage coverage schedules, PTO, and capacity so client queues stay staffed, in partnership with Ops • Give regular, direct feedback and coaching, run 1:1s, and handle performance management under our attendance and production policies • Serve as the first escalation point for complex claims and decide what to route to billing managers or the client • Onboard and train new billing associates and reinforce SOPs and QA standards • Partner with QA on coaching themes and with Ops on right-staffing • Maintain your own claim production at a high standard

• Audit claim work for action accuracy, claim-issue accuracy, and documentation quality, following our QA process • QA agent outputs across calls, payer portals, and denial workflows, comparing logged results to the source of truth and flagging error patterns and drift • Build and maintain QA scorecards, trackers, and dashboards in Excel or Sheets, and help shape reporting in our BI tools • Design automated or rule-based quality checks that catch recurring errors before they require manual review • Identify the root causes behind error trends and translate them into specific coaching for billing associates and Team Leads • Surface AI error patterns to Product and Engineering with reproducible, claim-level detail • Calibrate QA standards across reviewers, maintain QA rubrics, and support our critical-error-free rate target • Track appeal and overturn outcomes and other quality KPIs

• Win new business and drive revenue for Amperos within the healthcare industry, focusing on provider groups, hospitals, and health systems. • Navigate complex healthcare organizations to reach key decision-makers, educate them about our solutions, and help them succeed with Amperos. You'll own the full sales cycle, from outbound to close. • Develop and execute strategic account plans to achieve and exceed quota. • Conduct compelling product demonstrations that highlight our AI's ability to automate healthcare claim collections. • Manage BVAs, ensuring strong customer engagement and a clear path to expansion. • Partner with founders, Product, Ops, and peers to sharpen sales messaging, processes, and strategies. • Build relationships with C-suite executives in healthcare organizations (CFOs, COOs, CROs). • Identify and execute upsell opportunities within your book of business. • Surface market intelligence and customer feedback to inform our product roadmap. • Continuously help refine our sales methodology by incorporating learnings into playbooks, templates, and best practices. Identify process improvements that optimize sales productivity and consistency across our market.

• Collect outstanding customer claims • Leverage customer and Amperos systems and platforms to identify a worklist of claims that need to be collected or worked on • Follow up on assigned claims, including calling payors, navigating payor portals, and leveraging customer PM systems • File appeals, resubmit claims, and escalate claims to specific customer teams as needed • Track activity within Amperos systems • Serve as a backup for AI-driven workflows • Run specific AR-related actions (e.g., calls, payor portals, appeal letters) if requested by customers • Help develop and refine “backup” processes to ensure continuity when AI systems fail or require escalation • Contribute to new product development • Provide feedback on new products and features, and on related sample AI results, including: - Payor portal automation - EOB retrieval - Payment posting - Benefit verification & eligibility calls - Appeals, reprocessing, resubmissions • Provide feedback and insight on various workflows and possible areas of automation

• Monitor call and payer portal results & AI performance • Review AI outbound insurance call and payor portal outcomes for quality, accuracy, and completeness. • Help establish and refine benchmarks for AI performance. • Flag call and workflow issues that need resolution. • Assist with new insurance setups, IVR navigation, and maintain accurate insurance information for each customer. • Map customer insurance names to the correct payer phone numbers and identifiers. • Identify and surface trends or performance issues related to specific payers. • Run manual calls to insurance companies (claim status, appeals, benefits & eligibility) when needed. • Help develop and refine “backup” processes to ensure continuity when AI systems fail or require escalation. • Provide practical feedback on potential new products and features, including: • Payor portal automation • EOB retrieval • Payment posting • Additional call types (benefits verification & eligibility) • Action agents (appeals, reprocessing, resubmissions) • Share insights from real-world payer interactions to help improve our AI agents.