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Field Service Engineer II
Location
Texas
Posted
4 days ago
Salary
$50K - $67K / year
Seniority
Senior
Job Description
Field Service Engineer II
Secur-Serv
• Install, maintain, and troubleshoot computers • Create customer documentation for customer projects • Install and configure systems • Server and Network Maintenance • Client end user support • Participate in hardware and software rollouts, end of lease upgrades, and critical projects to maintain technology readiness • Manage and monitor status of Server backups • Respond to user’s needs and questions • Participate on initiatives, with deliverables and meets quality standards, on time • Lead cross-functional initiatives, with deliverables and meets quality standards, on time • Create System Design Documents • Estimate system level and enterprise solution work efforts • Deliver personal tasks on time and lead the delivery of tasks for natural or cross-functional workgroup • Design, develop and implement complex business rules • Responsible for fulfilling end-user requests • Provide off-hour coverage and emergency support as needed • Keep an inventory of all electronic components • Routinely operate under deadlines and may be subject to extreme workloads • Periodically provide guidance to and assist in training less experienced individuals • Work independently
Job Requirements
- High school diploma or GED
- Minimum 5 years of proven hands-on network engineering experience
- Travel (Daily, local commute)
- Strong knowledge in multiple infrastructure and internetworking methodologies
- Technically proficient in switching, routing, security policy (firewall), and load balancing technologies
- Strong focus on network security and segmentation
- Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
- Solid understanding of the OSI or TCP/IP model
- Excellent business acumen
- Solid organizational skills and ability to effectively prioritize a high volume of incoming requests
- Ability to work on a flexible schedule (occasional Saturdays and evenings)
- Excellent communication and facilitation skills
- Excellent customer service skills and the ability to work with a strong sense of urgency
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- Proficiency with Cisco Catalyst switches, Cisco Nexus switches, Cisco ASA-X Firewalls, Cisco FTD Firewalls with IDS/IPS & FMC, Cisco ISR4451-X, F5 BIGIP I Series Load Balancers, Aruba Wireless Infrastructure (IAP)
Benefits
- copay medical plan option
- HSA medical plans with employer contributions to your HSA Account
- dental
- vision
- company-paid life insurance
- company-paid short- and long-term disability coverage
- 401K savings plan with a generous company match
- well-being program to lower annual health insurance premiums
- Tuition Reimbursement Plan which covers up to $5,250
- LinkedIn Learning platform for skill development
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