Skydio

• Own the NatSec inbound motion from first response through qualification, ensuring each lead is triaged quickly and clearly. • Conduct discovery to understand customer needs, procurement timing, budget, buying process, and opportunity scope. • Run transactional opportunities end-to-end, including quoting, procurement support, customer follow-up, and close. • Support government procurement and reseller workflows by building accurate quotes, coordinating pricing and configurations, and helping partners respond to solicitations involving Skydio products. • Partner with NatSec AEs, Field Sales Representatives, and Federal Program Managers on territory-specific quote requests, customer follow-up, and opportunity handoffs. • Attend industry events and conferences to capture leads, engage prospects and partners, and drive timely post-event follow-up. • Maintain accurate CRM records and help improve repeatable workflows for inbound qualification, quoting, handoffs, and transactional deal execution.

• Quickly identify flight-related communication and data flow breakdown root causes and make mitigation recommendations to customers who often have high uptime/drone flight reliability needs. • Owning post-deployment private Cloud configuration and operational troubleshooting for entities requiring high levels of operational privacy. • Accelerated issue resolution by assisting Technical Support team members to quickly triage and root cause Cloud–Cloud integration, desktop performance, and data flow issues. • Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help. • Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques. • Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience. • Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.

• Develop and execute commodity sourcing strategies of increasing scale for high-quality drone components. • Emphasize on mechanical assemblies, motors, optics, molded plastics, machined metals, and composites, but also spanning image sensors, camera modules, and mobile and AI chipsets and other electronics. • Develop clear technology and commodity roadmaps for current and future programs. • Be the liaison between supply chain and engineering for supplier and component selection during NPI and sustaining projects. • Identify new high potential suppliers on a global basis. • Cultivate productive relationships with supply chain partners including vendor selection, cost, support, and product transactions. • Own RFI's, RFP's and RFQ's - ensuring all commercial terms are agreed and documented. • Drive price negotiation processes to ensure that Skydio’s commodity pricing is best in class. • Analyze current spend and evaluate current suppliers. • Maintain commodity consumption forecasts and associated plans of execution. • Consolidate spend across supply base to create leverage, analyze purchasing trends, and develop sourcing alternatives. • Monitor current market conditions, technology roadmaps, and identify supply/demand challenges & opportunities. • Work with finance and accounting during monthly close and financial planning cycles. • Identify and manage metrics required to ensure quality, performance, and durability of the product.

• Deliver premier technical support to International Defense and Government customers • Troubleshoot technical issues across UAS hardware, software, cloud services • Collaborate with cross-functional experts to resolve complex technical issues • Maintain strong case hygiene and contribute to operational excellence

• Conduct supplier assessments and on-site audits to evaluate quality systems • Partner with engineers throughout the hardware product development process • Drive supplier qualification activities, ensure compliance with quality requirements • Lead supplier quality planning during various production phases • Manage supplier corrective action requests and lead investigations • Develop and maintain supplier scorecards and KPIs focusing on quality • Analyze manufacturing and field quality data to identify trends • Collaborate with suppliers to implement robust inspection and control methodologies

• Act as the product specialist liaison between Skydio and our customers by proactively responding to advanced technical support questions. • Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help. • Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements. • Develop field support processes that define and accelerate our escalation and debugging workflows. • Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques. • Provide on-site training to customers in the areas of maintenance and operation techniques relevant to the UAS aircrafts and docks. • Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience. • Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet. • Stay current with network product and industry trends, working with product, engineering and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations.

• Own the successful deployment, operational adoption, and long-term success of Skydio Dock programs across Air Force installations. • Build trusted relationships across operational units, program offices, installation leadership, and enterprise stakeholders. • Lead planning, integration, testing, training, and fielding activities to ensure mission-ready operations and successful customer outcomes. • Drive customer adoption by removing barriers, delivering operational wins, and ensuring customers realize measurable mission and operational value. • Serve as the voice of the customer, translating operational requirements and field feedback into actionable priorities for Product and Engineering teams. • Coordinate Product, Engineering, Operations, Sales, and Support teams to execute customer commitments, mitigate risks, and deliver exceptional outcomes. • Develop scalable implementation frameworks, documentation, and best practices that accelerate adoption across the Air Force enterprise. • Identify opportunities to expand mission applications, increase utilization, and drive long-term customer success and account growth.

• Design, develop, test, document, and deploy high-quality business solutions on the Salesforce platform based on industry best practices as well as business needs. • Deliver support and solutions for break/fix issues. • Communicate and collaborate with other technical resources and business stakeholders regarding status, technical issues and creative solutions. • Handle numerous projects/priorities using proven project management methodologies and sound development practices. • Monitor Salesforce.com usage for compliance and performance. • Have a good understanding of Salesforce Engineering best practices • Maintain security for Salesforce.com data.

• Serve as the primary post-award lead and trusted advisor for strategic Navy, Marine Corps, SOCOM, and Intelligence Community accounts. • Drive successful deployment, operational integration, sustainment, and adoption of Skydio solutions while ensuring customers achieve mission outcomes. • Maintain ownership of contract execution, customer health, program risks, and overall account success. • Develop strong relationships across operational units, program offices, acquisition organizations, contracting activities, and senior leadership. • Lead Quarterly Business Reviews (QBRs), executive engagements, and mission-focused customer reviews that demonstrate value and identify opportunities for growth. • Partner with Sales and Business Development to drive renewals, follow-on funding, capability expansion, and account growth. • Translate customer requirements, mission needs, and acquisition objectives into coordinated action plans across Sales, Product, Engineering, Operations, and Support teams. • Proactively identify and mitigate program risks while providing clear visibility to customers and Skydio leadership. • Coordinate internal and external stakeholders to ensure successful execution of customer commitments and program objectives. • Capture customer feedback and operational insights to help shape product roadmap priorities and future capability development.

• Support Public Safety agencies by delivering remote demonstrations of UAS solutions • Collaborate with Account Executives and conduct technical discovery • Assist customers with DFR Dock deployment planning and site readiness • Support and lead customer DFR Dock trials and field evaluations • Serve as a trusted technical resource for customers • Capture and communicate customer feedback for product improvements • Work cross-functionally with various teams to provide excellent customer experiences • Maintain knowledge of Public Safety technologies