Secur-Serv

• New Business Development • Identity and target potential clients within the assigned territory to generate new business opportunities • Develop and implement effective lead generation strategies, including networking, attending industry events, and leveraging digital marketing tools • Conduct thorough research to understand the IT and cybersecurity needs of prospects and tailor solutions to meet those needs • Build and maintain a robust pipeline of qualified leads and manage the sales process from initial contract to closing • Strategic Sales • Engage with key decision makers to understand their business challenges and present tailored IT and cybersecurity solutions • Collaborate with internal teams, including technical experts, to develop comprehensive proposals that address client needs • Conduct product demonstrations and presentations to showcase the value and benefits of our solutions • Negotiate contracts and pricing to maximize profitability while ensuring client satisfaction • Market Analysis and Reporting • Stay informed about industry trends, competitive landscape, and emerging technologies to effectively position our solutions • Provide regular reports on sales activities, pipeline status, and market feedback to senior management • Utilize CRM tools to track and manage sales activities, ensuring accurate and up-to-date records • Collaboration and Teamwork • Work closely with marketing, product development, and customer support teams to ensure a seamless customer experience • Participate in sales meetings, training sessions, and professional development opportunities to enhance skills and knowledge

• Review, process, track, and maintain waiver applications and related documentation • Ensure all submitted forms meet organizational, regulatory, and program requirements • Provide administrative support to clients, providers, and internal stakeholders • Communicate with applicants, service providers, and internal departments regarding application status, requirements, and corrections • Assist with preparation and distribution of approval, denial, and request-for-information notices • Maintain confidential records in accordance with policies and privacy regulations • Support audits, quality assurance reviews, and compliance activities • Perform other administrative duties as assigned

Title: Security Engineer Location: Remote Department: Palo (Sales Operations) Full Time Experienced Job Description: Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.. - Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career. - Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional. This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from California, Maryland, Colorado, Washington, New York, Illinois, or New Jersey. POSITION SUMMARY The Security Engineer designs, implements, and maintains secure network access solutions for our customer's (Palo Alto) enterprise environment. Will work closely with network, cloud, and IT operations teams to optimize performance, troubleshoot issues, and ensure compliance with organizational security standards. ESSENTIAL RESPONSIBILITIES - Follow all Secur-Serv requirements, policies, procedures, and management directions - Migrate customers from legacy firewall technologies to Palo Alto Networks platforms - Build custom security policies and application signatures, configured for our client’s needs - Take every opportunity to maintain proficiency and increase the level of knowledge on Palo Alto Networks SASE products, software, and services - Provide after-hours and weekend on-call support as needed to support maintenance activities - Analyze logs and events from the solution to perform initial troubleshooting and issue identification - Work with our Technical Assistance Center to troubleshoot and diagnose support cases - Maintain the Company's solution and provide mentorship on code upgrades and best practices - Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope REQUIREMENTS - Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering or a related technical field or equivalent background or military experience - Minimum 4 years’ experience in professional services - PCNSE, CCNA, CCNP, and/or CCIE certification - Project leadership experience - ability to drive organizations and resources to complete required tasks in service of end goals - Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances - Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing, firewalls and security solutions - Strong TCP/IP networking skills - Strong dynamic routing skills (BGP, OSPF, etc) - Experience working with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, SAML, etc.) - Experience working with URL filtering - Experience working with Proxy and SSL Decryption - Experience working with Windows and MAC OS including (debugging, editing Windows Registries, Plist, etc.) - Experience with one or more of these vendors: Palo Alto Networks NGFW, Cisco, Checkpoint, Juniper (Netscreen), Fortinet products, Symantec/ Blue Coat, Zscaler - Good troubleshooting skills and ability to use tools like tcpdump & Wireshark - Application Delivery expertise – L7 SLB / Global SLB / Traditional Link LB - Application Performance Monitoring expertise – Response time metrics, Application identification - Packet capture analysis / fault isolation and remediation - In-depth knowledge and deployment experience of SD-WAN and Remote Access technologies - Network Security expertise (IPS/IDS, ZBFW, NGFW) - In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP) - Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN) - Global-scale network design - Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM) - Ability to work in a cross-functional environment which involves coordination with different teams such as Sales/Pre Sales/Product Management/Engineering - Good written and verbal communication skills with confirmed ability to communicate with senior leaders and technical peers - Desire to learn on your feet and thrive on the bleeding edge of networking. PREFERRED SKILLS/EXPERIENCE - Experience with Prisma Access - Experience with public clouds like AWS/GCP/Azure - Scripting and automation development experience PHYSICAL/MENTAL REQUIREMENTS - Sit Frequently at a desk - Frequent fine hand and finger movements (keyboard, writing, mouse movement) - Continual close visual acuity for reading - Hearing and Speaking for communication within and outside of company. - May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment, - Mental Requirements – must be able to consistently: - Learn new tasks, - Remember Processes, - Maintain focus, - Complete tasks independently - Make timely decisions in the context of a workflow, - Ability to communicate effectively, - Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• Install, maintain, and troubleshoot computers • Create customer documentation for customer projects • Install and configure systems • Server and Network Maintenance • Client end user support • Participate in hardware and software rollouts, end of lease upgrades, and critical projects to maintain technology readiness • Manage and monitor status of Server backups • Respond to user’s needs and questions • Participate on initiatives, with deliverables and meets quality standards, on time • Lead cross-functional initiatives, with deliverables and meets quality standards, on time • Create System Design Documents • Estimate system level and enterprise solution work efforts • Deliver personal tasks on time and lead the delivery of tasks for natural or cross-functional workgroup • Design, develop and implement complex business rules • Responsible for fulfilling end-user requests • Provide off-hour coverage and emergency support as needed • Keep an inventory of all electronic components • Routinely operate under deadlines and may be subject to extreme workloads • Periodically provide guidance to and assist in training less experienced individuals • Work independently

• Responsible for leading and developing a fast-paced customer service and dispatch support team • Oversee a team of Contact Center Representatives responsible for inbound call handling, service request intake, customer communication, and ticket management within ServiceNow • Serve as the primary point of contact between the Contact Center and other internal departments including Operations, Accounting, Technical Support, Project Management, and Sales • Supervise, mentor, and lead a team of Contact Center Representatives • Manage 5-9 Contact Center Representatives • Hire, onboard, and train Contact Center staff • Provide ongoing coaching, mentoring, and performance feedback • Conduct regular one-on-one meetings and team meetings • Monitor employee attendance, scheduling, and adherence to assigned shifts and break schedules • Foster a positive, professional, and team-oriented work environment • Address employee performance concerns • Oversee daily Contact Center operations including inbound calls, email management, and service ticket intake • Ensure accurate and timely entry of service requests into ServiceNow • Monitor workload distribution and staffing coverage to meet business demands • Develop and maintain operational processes and documentation • Analyze trends and provide actionable feedback to team members

• Manage the coordination and execution of small to mid-sized projects from initiation through completion • Maintain project plans, schedules, task lists, and project documentation • Oversee coordination of project schedule and activities involving cross-functional teams • Develop, maintain, and manage team to performance and quality standards, key performance indicators, and other metrics • Engage team in continuous process improvement for implementation projects delivering gains in performance and quality • Manage and track project progress and follow up with internal resources and vendors on assigned tasks • Collect and compile project status updates for review by the Director of Implementation • Schedule meetings, prepare agendas, and document meeting notes • Maintain project artifacts, documentation, and communication records • Identify and track project risks, issues, and dependencies and escalate as necessary • Manage budget, scope, and change tracking for assigned projects • Manage project closeout activities, including documentation and post-implementation reviews • Maintain regular and consistent attendance to work duties

Title: Security Automation Engineer Location: Remote Department: Palo (Sales Operations) Job Description: Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.  Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact..   - Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career.    - Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional.  This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from California, Maryland, Colorado, Washington, New York, Illinois, or New Jersey. POSITION SUMMARY The Security Automation Engineer will work with customer(s) supporting our mission to help them quickly and completely adopt our Security Operating Platform, leaving them more secure.  Develop and maintain expertise level skillsets on our products and solutions deployed within the customer's environment.   ESSENTIAL RESPONSIBILITIES - Follow all Secur-Serv requirements, policies, procedures, and management directions - Assist customers with their Incident Response efforts leveraging Cortex XSOAR for Security Orchestration Automation and Response - Learn & understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector - Lead Cortex XSOAR technical implementation/operations in a customer environment - Interact with Security and IT technologies relating to customer environment - Create documentation for Palo Alto Networks Cortex XSOAR playbooks - Refine and translate complex requirements and execute best practice solutions - Communicate effectively in crisis situations with all levels of an organization from Engineering/Operations to CIO/CISO audiences - Lead a team - Other tasks and duties as needed to support the customer and/or business relating to Cortex XSOAR REQUIREMENTS - Bachelor’s degree or equivalent military experience - Minimum 3 years’ experience managing complex security solutions in large environments - Experience in Python and/or JavaScript - Proven ability understandingof Linux or Unix, network troubleshooting analysis and current security threats - Experience in cybersecurity incident response - Detailed technical experience in the installation, configuration, and operation of high-end security solutions - Strong understanding of cybersecurity technologies, protocols and applications - Experience with IDS/IPS, SEIM, Endpoint solutions and technologies - Excellent written and verbal communication skills   PREFERRED SKILLS/EXPERIENCE - GCIA, CISSP, and/or DevOps certification PHYSICAL/MENTAL REQUIREMENTS - Sit Frequently at a desk - Frequent fine hand and finger movements (keyboard, writing, mouse movement) - Continual close visual acuity for reading - Hearing and Speaking for communication within and outside of company. - May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment, - Mental Requirements – must be able to consistently: - Learn new tasks, - Remember Processes, - Maintain focus, - Complete tasks independently - Make timely decisions in the context of a workflow, - Ability to communicate effectively, - Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.  Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.  EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.  Secur-Serv Drug & Alcohol Use Policy

• Serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals • Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap • Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans • Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks • Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status • Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support • Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer’s expectations • Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders • Generate and analyze service performance reports to drive business reviews and proactive account planning • Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies • Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system • Ability to travel up to 50% as business needs require

• Troubleshoot and maintain servers, workstations, networking equipment and software applications maintaining a customer first focus • Provide technical support services to customers using over the phone software • Provide first in class customer service experiences • Monitoring of customer system environments and functions • Escalate appropriate technical issues in a timely manner • Participate in the on-call rotation • Meet all attendance requirements • Other duties as assigned

• Identify, target, and close new business opportunities across Managed Edge Services, including equipment support, device lifecycle management, and managed print solutions. • Build a strong pipeline through outbound prospecting, industry networking, and engagement with multi‑location organizations. • Deliver compelling presentations and proposals that communicate business value, service capabilities, and cost‑reduction opportunities. • Lead contract negotiations and collaborate with internal teams to ensure smooth onboarding of new clients. • Maintain strong relationships with assigned customers to ensure service satisfaction and long‑term retention. • Develop tailored upsell and cross‑sell strategies based on account needs. • Identify expansion opportunities in distributed environments. • Support renewal processes through insight‑driven conversations that highlight operational impact, ROI, and service value. • Maintain an accurate pipeline, account records, and forecasting within HubSpot CRM. • Collaborate with internal operations, service delivery, and technical teams to ensure consistent customer experience and support performance. • Analyze market trends, customer environments, and industry shifts to tailor sales strategies for edge‑device and print‑fleet solutions. • Represent the company at industry events, conferences, and customer meetings to drive brand awareness and new business creation.