Secur-Serv

• Responsible for leading and developing a fast-paced customer service and dispatch support team • Oversee a team of Contact Center Representatives responsible for inbound call handling, service request intake, customer communication, and ticket management within ServiceNow • Serve as the primary point of contact between the Contact Center and other internal departments including Operations, Accounting, Technical Support, Project Management, and Sales • Supervise, mentor, and lead a team of Contact Center Representatives • Manage 5-9 Contact Center Representatives • Hire, onboard, and train Contact Center staff • Provide ongoing coaching, mentoring, and performance feedback • Conduct regular one-on-one meetings and team meetings • Monitor employee attendance, scheduling, and adherence to assigned shifts and break schedules • Foster a positive, professional, and team-oriented work environment • Address employee performance concerns • Oversee daily Contact Center operations including inbound calls, email management, and service ticket intake • Ensure accurate and timely entry of service requests into ServiceNow • Monitor workload distribution and staffing coverage to meet business demands • Develop and maintain operational processes and documentation • Analyze trends and provide actionable feedback to team members

• Manage the coordination and execution of small to mid-sized projects from initiation through completion • Maintain project plans, schedules, task lists, and project documentation • Oversee coordination of project schedule and activities involving cross-functional teams • Develop, maintain, and manage team to performance and quality standards, key performance indicators, and other metrics • Engage team in continuous process improvement for implementation projects delivering gains in performance and quality • Manage and track project progress and follow up with internal resources and vendors on assigned tasks • Collect and compile project status updates for review by the Director of Implementation • Schedule meetings, prepare agendas, and document meeting notes • Maintain project artifacts, documentation, and communication records • Identify and track project risks, issues, and dependencies and escalate as necessary • Manage budget, scope, and change tracking for assigned projects • Manage project closeout activities, including documentation and post-implementation reviews • Maintain regular and consistent attendance to work duties

Title: Security Automation Engineer Location: Remote Department: Palo (Sales Operations) Job Description: Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.  Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact..   - Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career.    - Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional.  This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from California, Maryland, Colorado, Washington, New York, Illinois, or New Jersey. POSITION SUMMARY The Security Automation Engineer will work with customer(s) supporting our mission to help them quickly and completely adopt our Security Operating Platform, leaving them more secure.  Develop and maintain expertise level skillsets on our products and solutions deployed within the customer's environment.   ESSENTIAL RESPONSIBILITIES - Follow all Secur-Serv requirements, policies, procedures, and management directions - Assist customers with their Incident Response efforts leveraging Cortex XSOAR for Security Orchestration Automation and Response - Learn & understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector - Lead Cortex XSOAR technical implementation/operations in a customer environment - Interact with Security and IT technologies relating to customer environment - Create documentation for Palo Alto Networks Cortex XSOAR playbooks - Refine and translate complex requirements and execute best practice solutions - Communicate effectively in crisis situations with all levels of an organization from Engineering/Operations to CIO/CISO audiences - Lead a team - Other tasks and duties as needed to support the customer and/or business relating to Cortex XSOAR REQUIREMENTS - Bachelor’s degree or equivalent military experience - Minimum 3 years’ experience managing complex security solutions in large environments - Experience in Python and/or JavaScript - Proven ability understandingof Linux or Unix, network troubleshooting analysis and current security threats - Experience in cybersecurity incident response - Detailed technical experience in the installation, configuration, and operation of high-end security solutions - Strong understanding of cybersecurity technologies, protocols and applications - Experience with IDS/IPS, SEIM, Endpoint solutions and technologies - Excellent written and verbal communication skills   PREFERRED SKILLS/EXPERIENCE - GCIA, CISSP, and/or DevOps certification PHYSICAL/MENTAL REQUIREMENTS - Sit Frequently at a desk - Frequent fine hand and finger movements (keyboard, writing, mouse movement) - Continual close visual acuity for reading - Hearing and Speaking for communication within and outside of company. - May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment, - Mental Requirements – must be able to consistently: - Learn new tasks, - Remember Processes, - Maintain focus, - Complete tasks independently - Make timely decisions in the context of a workflow, - Ability to communicate effectively, - Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER.   All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.  Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.  EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.  Secur-Serv Drug & Alcohol Use Policy

• Serve as a strategic and technical advisor to our customers, ensuring they receive maximum value from our solutions while aligning their technology needs with their business goals • Collaborate with solution architects and onboarding teams to assess customer environments and create a Strategic Technology Roadmap • Participate in technical kickoff meetings for new client onboardings, ensuring clear alignment on scope, expectations, and service plans • Continuously monitor customer IT environments to identify and communicate security vulnerabilities and operational risks • Act as a primary escalation point for service-related issues, advocating for customer needs internally while maintaining trusted advisor status • Coordinate closely with Support and Professional Services to oversee implementations, resolve technical challenges, and deliver exceptional post-sales support • Manage and execute the service plan implementation schedule, ensuring all deliverables are met on time and to the customer’s expectations • Build and maintain executive-level relationships, articulating technical concepts and strategic initiatives to C-level stakeholders • Generate and analyze service performance reports to drive business reviews and proactive account planning • Champion customer satisfaction through responsive communication, issue resolution, and continuous engagement strategies • Maintain detailed and accurate records of customer interactions, technical discussions, and action plans in the CRM system • Ability to travel up to 50% as business needs require

• Troubleshoot and maintain servers, workstations, networking equipment and software applications maintaining a customer first focus • Provide technical support services to customers using over the phone software • Provide first in class customer service experiences • Monitoring of customer system environments and functions • Escalate appropriate technical issues in a timely manner • Participate in the on-call rotation • Meet all attendance requirements • Other duties as assigned

• Identify, target, and close new business opportunities across Managed Edge Services, including equipment support, device lifecycle management, and managed print solutions • Build a strong pipeline through outbound prospecting, industry networking, and engagement with multi‑location organizations • Deliver compelling presentations and proposals that communicate business value, service capabilities, and cost‑reduction opportunities • Lead contract negotiations and collaborate with internal teams to ensure smooth onboarding of new clients • Maintain strong relationships with assigned customers to ensure service satisfaction and long‑term retention • Develop tailored upsell and cross‑sell strategies based on account needs, fleet performance, device utilization data, and growth plans • Identify expansion opportunities in distributed environments—additional sites, increased device counts, managed print expansions, or enhanced support tiers • Support renewal processes through insight‑driven conversations that highlight operational impact, ROI, and service value • Maintain an accurate pipeline, account records, and forecasting within HubSpot CRM • Collaborate with internal operations, service delivery, and technical teams to ensure consistent customer experience and support performance • Analyze market trends, customer environments, and industry shifts to tailor sales strategies for edge‑device and print‑fleet solutions • Represent the company at industry events, conferences, and customer meetings to drive brand awareness and new business creation

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. - We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage. - Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan. - Participate in our company wide well-being program that also serves to lower your annual health insurance premiums. - Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career. This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, New York, Hawaii, Illinois, or New Jersey. POSITION SUMMARY The Tier 2 Help Desk Technician performs technical support for our client environments and is based out of Secur-Serv's Network Operation Center in Omaha, NE. ESSENTIAL RESPONSIBILITIES - Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers. - Troubleshoot and maintain servers, workstations, networking equipment and software applications. - Provide technical support services to clients using over the phone software - Monitoring of client system environments and functions - Escalate appropriate technical issues in a timely manner - Participate in the on-call rotation - Meets all attendance requirements - Other duties assigned REQUIREMENTS - High School Diploma or equivalent - Minimum of 2 years of IT experience - Mobile Phone Support - Microsoft Windows 7 and 10 - Office 365 - Active Directory Experience - Remote Desktop Services - Remote Troubleshooting / Help Desk Experience - Working with Networking Equipment - Customer First-Focus - Exceptional communication skills with customers and coworkers - Valid Driver's License - A quick learner in a fast-paced environment - Outgoing and Energetic with a positive attitude - An understanding, and ability to use computers - Ability to work both as an individual and as a team member - Ability to multitask PREFERRED SKILLS/EXPERIENCE - Light Serve experience PHYSICAL/MENTAL REQUIREMENTS - Sit Frequently at a desk - Frequent fine hand and finger movements (keyboard, writing, mouse movement) - Continual close visual acuity for reading - Hear and speak to communicate effectively within and outside of company - May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment, - Mental Requirements – must be able to consistently: - Learn new tasks - Remember processes - Maintain focus - Complete tasks independently - Make timely decisions in the context of a workflow - Ability to communicate effectively - Able to adhere to process protocol in a timely manner - Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. - We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage. - Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan. - Participate in our wellness program to improve your health and earn a discount on your health insurance premiums. - Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250. This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, Hawaii, New York, Hawaii, Illinois, or New Jersey POSITION SUMMARY The Senior Strategic Account Executive – OEM & Retail is responsible for driving revenue growth for Secur-Serv’s Managed Edge OEM segment, with a primary focus on selling white-labeled lifecycle maintenance, warranty, and managed services to technology OEMs and platform providers. This role owns new logo acquisition, OEM partner expansion, and personal revenue delivery through multi-year service contracts. This position plays a key role in shaping go-to-market (GTM) strategy, partner engagement models, and sales execution rigor, while maintaining clear accountability for individual bookings, ACV, and deal quality. This role is directly responsible for originating, advancing, and closing strategic OEM and enterprise opportunities, with personal accountability for bookings, ACV, total contract value, and margin contribution. ESSENTIAL RESPONSIBILITES Revenue & Growth Execution - Own and deliver Annual Contract Value (ACV) and bookings targets with direct accountability for multi-year contract value, renewals, and gross margin contribution. - Drive new logo acquisition, with emphasis on technology OEMs seeking white-labeled warranty, field service, and managed services solutions. - Expand existing OEM and enterprise relationships through structured cross-sell and up-sell of Secur-Serv’s lifecycle services portfolio. OEM & Partner-Led Go-to-Market - Execute OEM-centric go-to-market strategies, including co-selling models, partner enablement, joint value propositions, and embedded service offerings. - Collaborate with internal brands, service delivery, operations, and finance to design services-led solutions that address uptime, cost, and asset-lifecycle challenges. - Act as the key point of contact for strategic OEM partners and marquee accounts. Sales Execution & Commercial Excellence - Lead complex opportunities end-to-end, from qualification through close, including solution design, pricing, negotiation, and contract structuring. - Partner with Sales Leadership and Finance to develop opportunity cost models and deal economics for senior management review and approval. - Maintain disciplined use of CRM (HubSpot) to ensure accurate pipeline management, forecasting, and KPI reporting. Individual Contribution & Cross-Functional Influence - Serve as a senior individual contributor who sets the standard for deal strategy, account planning, and execution excellence. - Partner cross-functionally with Marketing, Operations, Finance, and Service Delivery to ensure alignment and successful customer outcomes. - Informally, share best practices and deal insights with peers, without direct management responsibility. Market & Customer Engagement - Engage C-suite executives and senior decision-makers with a consultative, outcomes-based selling approach. - Represent Secur-Serv at customer briefings, partner meetings, and relevant industry events. - Champion a customer-centric mindset, reinforcing Secur-Serv’s reputation for reliability, professionalism, and results. REQUIREMENTS - Bachelor’s degree or equivalent relevant experience - 10+ years of experience selling services and/or technology solutions into retail automation, self-service, or adjacent markets. - Proven ability to sell complex, services-led solutions to multi-stakeholder buying groups. - Deep understanding of OEM, channel-led, and embedded services GTM models. - Demonstrated success selling through OEM or partner-based go-to-market models. - Strong commercial acumen, including pricing strategy, margin management, and contract negotiation. - Executive-level communication, presentation, and influence skills. - Data-driven, digital mindset with fluency in CRM, forecasting, and sales analytics. - High degree of personal integrity, accountability, and ownership. PREFFERED SKILLS/EXPERIENCE - Experience with hardware maintenance, managed services, and project-based service delivery Physical & Mental Requirements - Sit Frequently at a desk - Frequent fine hand and finger movements (keyboard, writing, mouse movement) - Continual close visual acuity for reading - Hearing and Speaking for communication within and outside of company. - May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment, - Mental Requirements – must be able to consistently: - Learn new tasks, - Remember Processes, - Maintain focus, - Complete tasks independently - Make timely decisions in the context of a workflow, - Ability to communicate effectively, - Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Secur-serv.com or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada. Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact. - We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage. - Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan. - Participate in our company wide well-being program that also serves to lower your annual health insurance premiums. - Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career. This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, New York, Hawaii, Illinois, or New Jersey. POSITION SUMMARY The HRIS/Payroll Administrator processes pay and payroll taxes on time, accurately, and in compliance with government regulations. This position works with the vendor and the People Team to configure and maintain the organization’s HRIS (Human Resources Information System), data tables, reporting, data sharing with other departments, and collaborating with and supporting others where needed in tangential modules. Provides back-up support in other areas of the People Department when requested. ESSENTIAL RESPONSIBILITIES - Processes Payroll - Enters and processes accurate biweekly multi-state payroll using HRIS system (currently ADP.) - Inputs, sets up, executes, maintains, and reviews payroll processing system to ensure timely and accurate processing of payroll transactions including but not limited to wages, benefits, garnishments, taxes, and other deductions. - Ensures accurate and timely processing of payroll updates and special pays, including new hires, terminations, and changes to pay rates, bonuses, commissions, and reimbursements. - Prepares and maintains accurate records and reports of payroll transactions. - Ensures compliance with federal, stated, and local payroll, wage and hour laws, and best practices. - Ensures accumulators, pay and deduction codes, payroll feeds, and all payroll processes are functioning properly. - Administrate HRIS - Customizes, sets up, and manages permissions, access, screens, reports, and similar system operations and settings for HRIS users. - Collaborates with others to identify system improvements and enhancements; recommends and implements approved solutions. - Ensures data in main employee data, payroll screens, and pay data is accurate. - Identifies and recommends updates to payroll accounting software, systems, and procedures. - Works with vendor to maintain optimal function of the HRIS. Adjust settings, features, tables, and options as needed for the business. - Provides technical support, troubleshooting, training, job aids, and guidance to HRIS users. - Programs custom functions and documentation such as automated queries, filters, macros, and reports. - Sets up tax accounts and files payroll taxes; communicates with tax agencies. - Shares Data - Facilitates audits by collecting and providing records and documentation to auditors. - Complies or assists with setting up complex data reports, summaries, and logs for others in the company. - Works closely with Finance regarding General Ledger changes for payroll, wire transfers, etc. - Assists employees with accurate and timely information, and works with teammates to ensure we are using the most accurate and aligned data. - Serves as liaison between the People Department, information services, HRIS vendor, and other stakeholders for HRIS design and implementation projects. - Maintains knowledge of trends and developments in HRIS providers, vendors, and technology. - Performs other duties assigned. REQUIREMENTS - Demonstrated experience: - At least five years of end-to-end, independent payroll processing experience, or an equivalent combination of education and experience - Minimum of three years of ADP experience - Proven success in payroll processing - HRIS Administration - Demonstrated ability to keep information confidential - Knowledge: - Thorough understanding of all areas of information systems with a highly technical understanding of ADP. - Extensive knowledge of payroll functions including preparation, balancing, internal control, and payroll taxes. - Able to apply, read and interpret employment policies, procedures, regulations, and tax codes to ensure the HRIS meets organizational needs and goals, and recommend updates as needed. - Demonstrated skills: - Proficient with Microsoft Office Outlook and Word. Advanced skills in Microsoft Excel. - Able to gather, assimilate, interpret, and convert information to properly enter pay and employee information for payroll purposes - Excellent interpersonal and technical support skills - Proficiency in managing multiple tasks and prioritizing workload - Excellent analytical, attention to detail, and problem-solving skills - Excellent organization and planning skills - Able to collaborate to develop and follow internal processes - Ability to show urgency and flexibility in completing tasks when needed - Ability to work both independently and within a team to accomplish objectives in a timely manner - Proven ability to effectively communicate in writing and verbally with all employee levels - Able to work regularly between 8-5 weekdays, a full-time schedule, consistently during payroll processing days, and extra hours when necessary. PREFERRED SKILLS/EXPERIENCE - Bachelor's degree in information technology, Human Resources Management, Accounting, Business Administration, or related field - Experience developing, customizing, and executing continuous improvement strategies - General knowledge of People policies and procedures PHYSICAL/MENTAL REQUIREMENTS - Sit Frequently at a desk - Frequent fine hand and finger movements (keyboard, writing, mouse movement) - Continual close visual acuity for reading - Hearing and speaking for communication within and outside of company. - May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment, - Mental Requirements – must be able to consistently: - Learn new tasks, - Remember Processes, - Maintain focus, - Complete tasks independently - Make timely decisions in the context of a workflow, - Ability to communicate effectively, - Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. Why Secur-Serv? Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.. Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career. Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional. This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from California, Maryland, Colorado, Washington, New York, Illinois, or New Jersey. POSITION SUMMARY A developing-level professional role supporting Secur-Serv's client with the Global Data Privacy Compliance program (Foundational Practices). The Data Privacy Analyst will support key components of our privacy program, as needed, including privacy rights fulfillment, consent management, privacy impact assessments (PIAs), data inventory management, risk mitigation, and issue investigation. Partner closely with teams across Legal, Product, Marketing, Security, Engineering, and Internal Audit to develop and refine processes and solutions that ensure compliance with evolving privacy laws. ESSENTIAL RESPONSIBILITIES Follow all Secur-Serv requirements, policies, procedures, and management directions Conduct PIAs to assess impacts and risks resulting from the organization’s projects, products, and vendors. Work with business owners to identify, evaluate, treat and monitor privacy risks. Assist in updating and maintaining the organization’s data inventory, which tracks personal information processing across the organization. Support the operational processes for fulfilling data subject requests (e.g. access, deletion, correction, portability), including personal data associated with property listings, relocations and marketing. Partner with Legal to interpret regulatory requirements and ensure accurate, compliant, and timely responses. Collaborate with Product, Digital, and privacy vendor teams to manage cookie banners, opt-out mechanisms, and tracking controls that meet legal and user experience standards across our websites (e.g. real estate brands, title and relocation services). Assist with translating laws and regulations into actionable business and technical requirements and workflows. Advocate for privacy-by-design in new projects, applications and features, especially those involving sensitive data. Develop and improve metrics and reporting to measure process efficiency and effectiveness and recommend necessary corrective actions. Ensure process documentation, such as flowcharts and procedures, created and maintained. Provide privacy-related support, as needed, during data incidents or legal investigations, including mapping data flows and documenting system access. Bachelor’s degree in business administration, cybersecurity, information technology, law, or a related field. 3+ years of experience in privacy, data protection, risk or compliance roles. Experience with privacy tools or consent management platforms (e.g. TrustArc, OneTrust) Strong understanding of global privacy regulations, including GDPR, CCPA, and emerging regulations. Ability to interpret legal requirements and translate them into technical or operational solutions. Analytical mindset with the ability to understand technical solutions and assess regulatory impacts. Excellent verbal and written communication and collaboration skills. PREFERRED SKILLS/EXPERIENCE Privacy certifications (e.g., CIPP, CIPM). Experience performing privacy impact assessments and risk assessments. Familiarity with marketing automation tools, CRM systems, and web tracking technologies. Familiarity with Artificial Intelligence (AI) and related guidelines and regulations. PHYSICAL/MENTAL REQUIREMENTS Sit Frequently at a desk Frequent fine hand and finger movements (keyboard, writing, mouse movement) Continual close visual acuity for reading Hearing and Speaking for communication within and outside of company. May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment, Mental Requirements – must be able to consistently: Learn new tasks, Remember Processes, Maintain focus, Complete tasks independently Make timely decisions in the context of a workflow, Ability to communicate effectively, Able to adhere to process protocol in a timely manner Mental Requirements – must be able to consistently: Learn new tasks, Remember Processes, Maintain focus, Complete tasks independently Make timely decisions in the context of a workflow, Ability to communicate effectively, Able to adhere to process protocol in a timely manner Learn new tasks, Remember Processes, Maintain focus, Complete tasks independently Make timely decisions in the context of a workflow, Ability to communicate effectively, Able to adhere to process protocol in a timely manner WE ARE AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Secur-Serv Drug & Alcohol Use Policy