Role Description We’re looking for a Salesforce Business Analyst to join our delivery team and play a central role on client engagements. You’ll work closely with business stakeholders and technical teams to translate requirements into actionable Salesforce solutions. This is a hands-on BA role where organization, precision, and structured thinking matter as much as Salesforce knowledge. - Plan and facilitate discovery sessions with client stakeholders. - Capture and synthesize session notes in real time. - Write clear, developer-ready user stories and acceptance criteria (Given/When/Then format). - Own your documentation end to end. - Serve as the connective tissue between business stakeholders and technical teams. - Support UAT by writing test scripts, coordinating testers, and tracking defects through resolution. - Identify scope risks, open questions, and dependencies early. - Contribute to internal process improvement and knowledge-sharing. Qualifications - 2–5 years of experience as a Salesforce Business Analyst, ideally in a consulting or SI environment. - 1–2 years of hands-on experience in a Salesforce Administrator role — required. - Salesforce Administrator Certification. - Solid working knowledge of Sales Cloud and Service Cloud. - Demonstrated experience facilitating discovery and requirements sessions with non-technical stakeholders. - Strong note-taking and synthesis skills. - Demonstrated ability to write user stories and structured acceptance criteria. - Exceptional organizational skills. - Strong written communication skills. - Proficiency with Jira and/or Confluence (or equivalent project tracking and documentation tools). - 1+ Years of consulting experience. Preferred Skills - Experience with Health Cloud or working in a healthcare client environment. - Familiarity with Salesforce org migration or consolidation projects. - Exposure to integration-adjacent BA work (e.g., API-based integrations, middleware, EHR/Epic touchpoints). - Salesforce Business Analyst Certification. - Experience writing or contributing to UAT scripts and supporting formal test cycles. What Success Looks Like In the first 90 days, you’re oriented on client context and actively contributing to at least one engagement. Within six months, stakeholders trust your documentation, developers rarely need to come back for clarification, and your Confluence pages are the team’s source of truth. Benefits - Work on substantive, complex Salesforce engagements — not cookie-cutter implementations. - A tight-knit team where your work is visible and your voice matters. - Opportunities to grow into senior BA, PM, or solution architecture tracks. - Remote-first culture with collaborative, structured delivery practices. - Exposure to healthcare and enterprise Salesforce at scale.

Role Description The Team: Hitachi, Ltd. is seeking an experienced Salesforce Business Analyst to join our dynamic team. This role will be responsible for bridging the gap between business needs and technical solutions within our Salesforce ecosystem, ensuring optimal platform utilization and driving business value. Role: - Gather, analyze, and document business requirements from various stakeholders, translating them into detailed functional specifications for Salesforce implementations and enhancements. - Conduct gap analysis between current business processes and Salesforce capabilities, identifying opportunities for optimization and improvement. - Design and recommend effective Salesforce solutions, including configuration, custom objects, workflows, validation rules, and reports/dashboards, aligning with best practices. - Collaborate closely with Salesforce developers, administrators, and project managers throughout the entire software development lifecycle (SDLC). - Create and execute test plans, including user acceptance testing (UAT), to ensure solutions meet business requirements and are defect-free. - Provide training and support to end-users on Salesforce functionalities and new features. - Act as a subject matter expert for Salesforce, staying updated on new releases and features, and advising on their potential impact and benefits. - Assist in the creation of user stories, process flows, and other project documentation. - Facilitate workshops and meetings with stakeholders to elicit requirements and present solutions. Qualifications - Bachelor's degree in business administration, Information Systems, Computer Science, or a related field. - Minimum of 3+ years of experience as a Salesforce Business Analyst. - Proven experience with Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud. - Strong understanding of Salesforce configuration capabilities (e.g., objects, fields, workflows, process builder, validation rules, reports, dashboards). - Experience with Agile methodologies (Scrum, Kanban). - Excellent analytical, problem-solving, and critical thinking skills. - Exceptional communication (written and verbal) and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders. - Ability to translate complex technical concepts into easily understandable business terms. - Salesforce Administrator Certification (ADM 201) is required; additional certifications (e.g., Sales Cloud Consultant, Service Cloud Consultant) are highly preferred. - Experience with data migration and integration projects is a plus. - Familiarity with Apex, Visualforce, or Lightning Web Components is advantageous but not required. Benefits - Industry-leading benefits, support, and services that look after your holistic health and wellbeing. - Flexible arrangements that work for you (role and location dependent). - A sense of belonging, autonomy, freedom, and ownership as you work alongside talented people. Company Description We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. - Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. - Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. - We’re a global, 1000-strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. - We are committed to building an inclusive culture based on mutual respect and merit-based systems.

Role Description Ciklum is looking for a Senior Salesforce Business Analyst to join our team full-time in India. We are seeking a high-caliber Senior Salesforce Business Analyst with 7+ years of experience to play a pivotal role in our enterprise transformation initiatives. In this role, you will bridge the gap between complex business strategies and technical execution, driving large-scale integrations, mergers and acquisitions (M&A) programs, and system modernizations. The ideal candidate possesses deep expertise in the Salesforce ecosystem (including Sales Cloud and modern Agentforce AI capabilities), thrives in Agile environments, and excels at navigating senior stakeholder relationships to deliver robust, scalable solutions. Responsibilities - Strategic Business Analysis & Stakeholder Management: - Requirements Gathering: Collaborate with senior business stakeholders and executives to discover, analyze, and document complex business requirements. - Transformation & M&A: Support large-scale business transformation, systems integration, and M&A programs, ensuring alignment between business vision and technical execution. - Consultative Approach: Act as a trusted advisor, translating high-level business goals into actionable functional and technical specifications. - Salesforce Ecosystem Mastery: - Solution Alignment: Leverage deep knowledge of Salesforce Sales Cloud, Agentforce Sales capabilities, and the broader enterprise Salesforce ecosystem to design best-practice solutions. - Data & Migration Management: Perform complex data analysis, field-level mapping, dependency mapping, and org migration activities across highly integrated, legacy, and target systems. - System Architecture Advocacy: Ensure that proposed business processes respect Salesforce guardrails, limits, and scalability standards. - Agile Delivery & ALM: - User Story Lifecycle: Author high-quality, technical user stories complete with clear acceptance criteria (BDD/Gherkin format preferred) and manage them seamlessly within Jira. - Agile Governance: Champion Agile Scrum methodologies and Application Lifecycle Management (ALM) best practices to ensure smooth deployment pipelines. - Cross-Functional Collaboration: Partner closely with Product Owners, Scrum Masters, Developers, and QA teams to ensure clarity of scope and successful sprint deliveries. Qualifications - 7+ years of proven experience as a Business Analyst and/or Salesforce Consultant within complex, enterprise-level environments. - Direct experience working on large-scale business transformation, system integration, or M&A initiatives. - Hands-on, expert-level proficiency in managing technical user stories, backlogs, and requirements documentation in Jira. - Strong mastery of Agile Scrum methodologies and modern ALM practices. - Deep understanding of Salesforce Sales Cloud and modern automation/AI features like Agentforce Sales capabilities. - Proven ability to execute data mapping, dependency tracking, and org-to-org migration strategies. Desirable - Salesforce Certified Business Analyst. - Salesforce Certified Sales Cloud Consultant. - Agile/Scrum Certification (e.g., CSPO, CSM, or SAFe). Benefits - Strong community: Work alongside top professionals in a friendly, open-door environment. - Growth focus: Take on large-scale projects with a global impact and expand your expertise. - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications. - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies. - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations. Company Description At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. India is a strategic innovation hub for Ciklum, with growing teams in Chennai and Pune leading advancements in EdgeTech, AR/VR, IoT, and beyond. Join us to collaborate on game-changing solutions and take your career to the next level.

• Map functional and non-functional requirements in collaboration with stakeholders; • Write clear and concise user stories, ensuring alignment with business expectations; • Facilitate requirements-gathering meetings and workshops with stakeholders; • Analyze and document business processes, identifying opportunities for improvement; • Work closely with the development team to ensure proper understanding and implementation of requirements; • Conduct requirements reviews and validations with stakeholders.