Studio Science

Role Description Studio Science is hiring a Salesforce Commerce Technical Lead to support complex enterprise commerce implementations. We’re looking for someone with strong Salesforce Commerce Cloud (SFCC/Demandware) expertise who can lead technical direction and architecture conversations while still staying close enough to the code to support developers, guide code reviews, and help unblock delivery teams when needed. This is not a heads-down development role. Ideal candidates will bring a mix of: - SFCC/Demandware architecture experience - Consulting/client-facing experience - Strong integration and enterprise commerce knowledge - Interest in modern commerce trends like Storefront Next, composable commerce, and AI-assisted workflows Responsibilities: - Lead technical architecture and delivery oversight across Salesforce Commerce Cloud (SFCC/Demandware) and broader Salesforce ecosystem implementations - Guide developers through technical design, code reviews, troubleshooting, integration strategy, and delivery execution - Support large-scale enterprise commerce implementations spanning multiple workstreams, systems, and stakeholder groups - Translate business and customer experience requirements into scalable Salesforce commerce solutions - Partner with client stakeholders in architecture discussions, roadmap planning, technical strategy conversations, and solutioning sessions - Provide technical leadership across integrations involving Salesforce, ERP systems, CMS platforms, APIs, middleware, identity providers, and related enterprise systems - Contribute to technical discovery, estimation, architecture assessments, and pre-sales conversations as needed - Support release planning, deployment strategy, engineering standards, and overall delivery quality - Stay current on modern Salesforce Commerce capabilities and ecosystem trends including Storefront Next, composable commerce, AI tooling, and evolving SFCC architecture patterns Qualifications - 5+ years of Salesforce Commerce Cloud (SFCC/Demandware) and/or enterprise Salesforce implementation experience in consulting, agency, or complex delivery environments - Strong experience leading technical direction across enterprise commerce implementations while remaining close enough to the code to effectively guide engineering teams - Hands-on experience with Salesforce Commerce Cloud architecture, integrations, SFRA, and development best practices - Experience supporting code reviews, troubleshooting delivery issues, and mentoring developers across active implementations - Strong understanding of Salesforce platform architecture, integrations, APIs, middleware, authentication/SSO, and enterprise system design - Experience working directly with clients in consulting or agency-style environments - Familiarity with composable commerce, headless commerce, Storefront Next, and modern customer experience platforms strongly preferred - Experience with Apex, Lightning Web Components (LWC), integrations, and broader Salesforce ecosystem tooling preferred - Salesforce certifications strongly preferred, especially Salesforce Commerce Cloud, Platform Developer, B2B Commerce, or Solution Architect-related certifications - Strong communication, consulting, and stakeholder management skills - Ability to thrive in an environment of continual feedback; ability to address stressful situations with poise, understanding, and tact - Ability to effectively work remotely and in a professional manner from home in a United States-based location - Availability and flexibility to work with global clients across multiple time zones and for occasional travel to client sites and Studio Science headquarters in Indianapolis, Indiana - Must be authorized to work in the USA for any employer without the need for sponsorship now or anytime in the future Benefits - This organization participates in E-Verify. - No third-party recruiters, please. - Studio Science does not accept unsolicited resumes. All unsolicited resumes will be considered the property of Studio Science, and Studio Science will not be obligated to pay a referral or placement fee. Company Description We help businesses design for people. Simply put, we believe every person deserves experiences that work better. In an increasingly changing world, we intentionally design systems to help our clients evolve with their customers’ needs. We recognize that business evolution and change are complex. We believe that honesty is the only policy, that none of us are as smart as all of us, and that being great is a choice. Studio Science provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Studio Science complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Develop, document, and maintain project management deliverables, including project plans; budget, scope and timeline status reports; and issue and risk tracking and mitigation logs • Develop project strategies and plans in collaboration with project and delivery leaders, and identify the methods and tools required for the project • Forecast project resources and communicate resourcing needs throughout the project lifecycle • Monitor project budgets against plans and work with the client and project team to resolve variances in a timely manner • Manage day-to-day project and team operations to ensure all project deliverables are met and drive toward successful project completion • Identify, socialize and implement the most effective processes to maintain strong project management best practice across the team • Adhere to internal project processes and status reporting procedures • Manage scope creep by coordinating and responding to requests that vary from original specifications • Ensure quality of project deliverables through extensive planning, execution, quality assurance and quality control techniques • Coach and mentor teams to follow agile best practices (when appropriate) • Create significant value for customers by rapidly delivering quality technology solutions • Comply with applicable industry and client standards and regulations, including privacy and security • Identify growth opportunities within a project and across the client organization • Manage client relationships and expectations

Studio Science is seeking a motivated, collaborative, and detail-oriented Salesforce Project Manager to support our enterprise Salesforce clients. In this role you'll provide project and account management support to assigned projects and be accountable for overall delivery, and scope, schedule, and budget management across multiple, parallel engagements. The ideal candidate should be an innovative and detail-oriented problem solver, committed to a growth mindset, with a strong background in complex or custom technology implementation, ready to utilize this experience to deliver extraordinary technology consulting services and cloud-based solutions that drive customer satisfaction and client retention. Responsibilities Project Management (approx. 75%) - Develop, document, and maintain project management deliverables, including project plans; budget, scope and timeline status reports; and issue and risk tracking and mitigation logs - Develop project strategies and plans in collaboration with project and delivery leaders, and identify the methods and tools required for the project - Forecast project resources and communicate resourcing needs throughout the project lifecycle - Monitor project budgets against plans and work with the client and project team to resolve variances in a timely manner - Manage day-to-day project and team operations to ensure all project deliverables are met and drive toward successful project completion - Identify, socialize and implement the most effective processes to maintain strong project management best practice across the team - Adhere to internal project processes and status reporting procedures - Manage scope creep by coordinating and responding to requests that vary from original specifications - Ensure quality of project deliverables through extensive planning, execution, quality assurance and quality control techniques - Coach and mentor teams to follow agile best practices (when appropriate) Account Management (approx. 25%) - Create significant value for customers by rapidly delivering quality technology solutions - Comply with applicable industry and client standards and regulations, including privacy and security - Identify growth opportunities within a project and across the client organization - Manage client relationships and expectations Qualifications - Bachelor’s degree or better in Business Administration, Information Technology, Computer Science, Digital Marketing or a related area of study; combination of education and technical experience is also acceptable - 5+ years of project management experience focused on technology consulting or professional services - Proven ability to drive operations and project management through the strategic development and implementation of clearly defined processes and procedures. - Working knowledge and experience with Salesforce or MuleSoft platform and products; Salesforce certification highly desired - Knowledge and experience with digital experience or creative design projects a plus - Experience working with stakeholders and end users to understand business problems and identify solutions; understanding SDLC methodologies and a discover, design, execute and deploy project structure - Skilled in leading a project from start to completion and the ability to manage multiple projects in various stages - Proven ability to drive service delivery, from start to finish including analyzing the opportunities, building relationships, developing delivery strategy, and executing against the strategy - Ability to navigate business initiatives with ease, persuade and negotiate with others as necessary, and establish long-range objectives while specifying the strategies and actions to achieve them - Metrics-driven thinker with high-level deductive reasoning skills - Self-starter who is organized, intuitive, and a collaborative problem solver with the ability to be effective in a complex environment - Strong interpersonal, communication, mentoring and collaboration skills - Experience in agile approaches to project management - High professional and personal standards with unquestioned integrity - Excellent written and verbal communication skills - Ability to effectively work remotely and in a professional manner from home in a United States-based location - Ability and flexibility to work with global clients across multiple time zones and for occasional travel to client sties and Studio Science headquarters in Indianapolis, IN - Must be authorized to work in the USA for any employer without the need for sponsorship now or anytime in the future Role not open for C2C This organization participates in E-Verify. No third-party recruiters, please. Studio Science does not accept unsolicited resumes. All unsolicited resumes will be considered the property of Studio Science, and Studio Science will not be obligated to pay a referral or placement fee. About Studio Science We help businesses design with people. Simply put, we believe every person deserves experiences that work better. We intentionally design systems to help our clients evolve with their customers’ needs. We recognize that business evolution and change are hard. We believe that honesty is the only policy, that none of us are as smart as all of us, and that being great is a choice. Studio Science provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Studio Science complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. It is not typical to be hired at or near the top of the range for a given role at Studio Science. Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Studio Science. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other team members. We expect the majority of candidates who are offered roles at our studio will land well within our salary ranges based on these factors.

• Lead the full sales cycle for digital experience and CX design engagements—from discovery through proposal, negotiation, and close. • Translate client challenges into clear, experience-led solutions, drawing on your understanding of digital transformation and experience design. • Build trusted client relationships and act as a strategic advisor on digital experience and customer journey needs. • Collaborate with delivery leaders to shape scopes, estimates, and engagement approaches that align with Studio Science capabilities. • Partner with cross-functional teams (CX strategists, researchers, designers, content, technologists) to define solution approaches. • Drive pipeline growth through prospecting, qualifying, crafting proposals, running workshops, and delivering capabilities presentations. • Lead internal handoffs to ensure smooth transitions from sales to delivery and successful client outcomes. • Identify expansion opportunities within existing accounts to extend Studio Science’s impact. • Maintain accurate pipeline reporting and forecasting for leadership. • Stay current on digital experience and CX trends to articulate Studio Science’s value with clarity and confidence.