Title: Knowledge Article Specialist Location: Sydney Australia Job Description: At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. Shape how knowledge drives smarter decisions across one of Australia's largest claims operations. This is a unique opportunity to step into a role that blends structure with impact. As the Knowledge Article Specialist, you'll manage and evolve a critical knowledge library while working closely with the business to improve processes, reduce risk, and ensure teams have access to accurate, usable information. Sitting at the intersection of operations, risk, and continuous improvement, this role goes beyond maintenance - it's about turning knowledge into a powerful driver of better outcomes. This is a 12-months fixed term opportunity role based in multiple locations across Australia. What You'll Do - Manage and maintain a large digital knowledge library, ensuring content is accurate, up to date, and regularly reviewed across multiple claims functions. - Coordinate end-to-end review cycles, partnering with stakeholders to validate, update, and embed process and system changes. - Apply a risk and business lens to knowledge content, identifying gaps, inefficiencies, and opportunities to strengthen controls and processes. - Drive continuous improvement by simplifying workflows and reducing manual effort in knowledge management practices. - Partner with claims, operations, and project teams to roll out improvements and ensure knowledge is effectively adopted. - Collaborate with a broad stakeholder network, including operational leaders and regulatory specialists, to support compliance and business outcomes. What You'll Bring - Experience in operations, knowledge management, business analysis, or process improvement within a complex environment. - Strong attention to detail with the ability to manage structured, repeatable tasks accurately and consistently. - A continuous improvement mindset, with the ability to identify opportunities to simplify processes and reduce risk. - Proven stakeholder engagement skills, with the confidence to work across teams and influence outcomes. - Strong organisational and time management skills to balance cyclical workloads and evolving priorities. - Curiosity and adaptability, with a willingness to learn systems, processes, and regulatory requirements. What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply Applications close: Friday 12 June 2026 11:59PM AEST Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Role Description The Martech Operation Specialist will support the Marketing Centre of Excellence with hands-on technical marketing operations across HubSpot, Google Tag Manager, GA4, tracking, workflows, QA, and platform configuration. The role focuses on investigating issues, identifying root causes, proposing practical fixes, and helping standardise scalable ways of working across multiple brands. We are looking for someone analytical, structured, technically curious, and pragmatic. This person does not need to be a senior MarTech architect, but should be comfortable investigating problems, testing hypotheses, documenting findings, and escalating clearly when developer, data, vendor, or senior MarTech input is needed. Responsibilities - Investigate and troubleshoot issues across HubSpot, GTM, GA4, Google Ads, consent tools, and reporting platforms. - Build, maintain, and QA tags, triggers, variables, events, conversions, workflows, properties, and lifecycle-stage logic. - Analyse discrepancies between tools, identify likely root causes, and recommend practical next steps. - Support HubSpot configuration, CRM hygiene, workflow logic, deduplication rules, lead routing, and naming conventions. - Validate tracking quality, consent behaviour, gclid capture, conversion imports, and campaign setup integrity. - Support pilots and adoption of new tools like CDP, CRM, or other platforms introduced across brands. - Create clear Jira tickets, QA checklists, implementation notes, and handover documentation. - Work with brand teams, developers, vendors, and data teams to move technical marketing initiatives forward. Qualifications - Hands-on experience with HubSpot Marketing Hub and/or CRM configuration, workflows, properties, and data quality. - Good working knowledge of Google Tag Manager and GA4, including event setup, conversion tracking, QA, and debugging. - Comfortable using tools such as Tag Assistant, Preview Mode, Chrome DevTools, and basic testing documentation. - Strong analytical mindset: able to move from symptom to root cause, not only execute isolated tasks. - Clear communication style with both technical and non-technical stakeholders. - Organised and reliable in Jira updates or similar project/task management tools, documentation, QA evidence, and follow-up. Requirements - Experience with Google Ads conversion tracking, consent management, server-side tagging, BI tools, Amplitude, SaaS companies or multi-brand environments. - Basic understanding of data flows between marketing platforms, CRM, websites, and reporting tools. - Basic understanding of APIs, webhooks, data layers, JavaScript snippets, or server-side tagging concepts. - Experience supporting MarTech pilots, migrations, or platform rollouts. - Familiarity with data governance, naming conventions, and CRM data quality standards. Success Looks Like - Technical marketing issues are investigated properly before being escalated. - Tracking, workflows, and CRM configurations are delivered with fewer errors and cleaner documentation. - Brands receive practical support without creating unnecessary operational dependency. - The CoE has more capacity to deliver HubSpot, GTM, GA4, and MarTech operations work at scale. Positioning This is a hands-on technical marketing operations role with growth potential. It is not expected to own MarTech strategy or architecture, but it should bring strong problem-solving, QA discipline, and reliable execution across operational MarTech projects. Right to work At any stage, please be prepared to provide proof of eligibility to work in the country you're applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas. ESG “At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.” “Come as you are” Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

Role Description The Credentialing & Enrollments Specialist is responsible for managing the credentialing, payer enrollment, and provider onboarding processes for the practice’s physicians and advanced practice providers. This role ensures providers are credentialed, enrolled, and maintained with commercial and government payers in a timely and accurate manner to support uninterrupted billing and patient care operations. - Maintains provider records, monitors credentialing deadlines, coordinates with payers and providers. - Serves as a key resource for credentialing and insurance operations. - Requires strong organizational skills, attention to detail, and the ability to manage multiple deadlines in a fast-paced healthcare environment. - This role is non-exempt (hourly) and full-time, 40 hours per week, Monday through Friday. - The position is remote, with preference for candidates residing in California, Arizona, Colorado, New Mexico, or South Carolina. - Occasional overtime may be required to meet credentialing deadlines or business needs. Qualifications - High school diploma or equivalent required. - Associate degree or higher preferred. - Minimum of 2 years of experience in provider credentialing, payer enrollment, medical staff services, or healthcare administration required. - Experience with commercial and government payer enrollment processes strongly preferred. - Working knowledge of CAQH, PECOS, NPPES, and payer enrollment portals required. - Experience maintaining provider records and credentialing databases, including CredentialStream or similar credentialing software. - Experience with hospital privileging and provider onboarding preferred. - Prior experience in allergy, asthma, or specialty medical practices is a plus. Requirements - Strong attention to detail and organizational skills. - Excellent written and verbal communication skills. - Ability to prioritize tasks and manage multiple deadlines effectively. - Ability to work independently and collaboratively in a remote environment. - Proficiency in Microsoft Office Suite, EHR systems, practice management software, and online credentialing portals. - Strong problem-solving and follow-up skills. Benefits - Competitive salary and benefits package, including medical, dental & vision insurance. - 401(k) retirement plan with employer matching. - Professional development opportunities. - Paid time off (PTO), sick time, floating holiday, and holiday pay. - Opportunity to shape the future of a thriving allergy and asthma practice in beautiful San Diego (and across our expanding network). - A supportive, mission-focused culture where your contributions directly impact patient outcomes and team growth.

Role Description This role is to provide overarching occupational health and safety expertise to one of Apex’s most valued clients, a national aerospace manufacturer. The incumbent will serve as a Senior Fall Protection Safety Specialist and act as a site-wide technical lead for fall protection. This role is for the duration of 6 months and would entail temporary relocation to the Puget Sound area in Washington and then Wichita Kansas (expense covered and per diem included for the entire duration of the assignment). This role is intended for a seasoned safety professional with deep expertise in fall hazard identification, fall protection systems, regulatory compliance, and large-scale program implementation. The ideal candidate will bring the leadership, technical judgment, and field credibility needed to develop, implement, and sustain a comprehensive fall protection program across complex industrial operations. The Senior Fall Protection Safety Specialist will begin their project in the Puget Sound Washington area learning the client’s current fall protection program, operations and processes for one month. Once trained, they will then deploy to Wichita KS to support the implementation of the fall protection across a new site. The incumbent will act as the primary subject matter expert for all fall protection-related activities at the site. This full-time, onsite role will lead the development of site-wide fall protection strategies, standards, procedures, and execution plans across manufacturing, maintenance, facilities, and operational support environments. Your Responsibilities as a Senior Fall Protection Safety Specialist: - Using your expertise in fall protection – become familiar with the clients current FP program, operations, processes and strategies. - Support the implementation of this program to an alternative site. - Lead the design, development, implementation, and continuous improvement of the site-wide fall protection program. - Serve as the site’s primary technical authority on fall protection, including OSHA requirements, applicable consensus standards, and industry best practices. - Conduct and oversee detailed fall hazard assessments for routine and non-routine work activities across manufacturing and industrial operations. - Develop fall protection procedures, policies, rescue plans, and safe work requirements for elevated work activities. - Partner with engineering and operations teams to evaluate, select, and implement engineered fall protection solutions such as guardrails, anchor systems, lifelines, platforms, and personal fall arrest or restraint systems. - Provide technical review and oversight for the installation, use, inspection, and maintenance of fall protection equipment and systems. - Establish site expectations and governance for competent person, qualified person, authorized user, and rescue-related responsibilities. - Develop and deliver training for employees, supervisors, and site leadership on fall hazard recognition, equipment use, inspection requirements, and emergency response. - Support contractor safety processes and ensure fall protection requirements are integrated into contractor planning and execution. - Lead or support investigations involving fall-related incidents, near misses, and unsafe conditions, including corrective action development and closure. - Track program performance metrics, identify trends, and provide strategic recommendations to improve compliance and operational effectiveness. - Mentor site safety personnel and operational leaders to build long-term internal capability and ownership of fall protection requirements. Qualifications - Bachelor’s degree in occupational safety, engineering, industrial hygiene, or a related technical discipline required. - Minimum 12 to 15 years of progressive occupational safety experience, including significant experience leading fall protection efforts in industrial, manufacturing, construction, aerospace, or similar high-hazard environments. - Certified Safety Professional (CSP) strongly preferred. - Advanced fall protection training and demonstrated experience serving in competent person, qualified person, or equivalent technical leadership roles strongly preferred. - Extensive knowledge of OSHA 29 CFR 1910 and 1926 fall protection requirements and the ability to apply regulatory requirements in real-world operational settings. - Proven experience developing and implementing site-wide fall protection programs, standards, and work practices. - Strong project management skills, including the ability to lead cross-functional initiatives from planning through execution. - Excellent communication, training, technical writing, and stakeholder engagement skills. - Proficiency with Microsoft Office Suite and standard safety documentation and reporting practices. - Valid driver’s license required. Preferred Experience - Experience supporting large manufacturing, aerospace, heavy industrial, or maintenance-driven environments. - Experience with site-wide fall protection assessments, system standardization, and equipment inventory or inspection program management. - Ability to influence operational teams and senior leadership while balancing compliance, practicality, and production needs. Select Key Performance Indicators - Demonstrates the ability to work independently, successfully executing technical projects with minimal supervision. - Customer needs are met on a timely basis and emergencies are responded to quickly. - Meets annually established goals for personally-generated revenue, and utilization %. - Meets annually established goals for Customer satisfaction. - Pursues ongoing professional development as mutually agreed with the Business Unit Manager. Benefits - Company-subsidized medical and dental. - Company-paid life, short, and long-term disability. - 401k match, tuition assistance, and more. - Cross-training and the ability to work on a variety of projects. - Performance-based bonuses or other incentives. - Working with the best and brightest in the industry. - 2,000+ employee national firm with 70+ locations across the US. Job Location Renton/Everett Washington + Wichita, Kansas Schedule Full-time, onsite – for 6 months with possible extension Travel The incumbent will travel to Washington for the first month of the project and once familiarized with the SOW they will then deploy to Wichita KS for the next 5 months. Travel expenses are paid for in addition to Per Diem based on Federal GSA rates for each region. Compensation Salary range of $128,000 to $143,000; per diem travel costs will be available for qualified candidates.