Circular Action Alliance

• Support and scale a high-volume contracting environment with a focus on efficiency • Lead end-to-end contract lifecycle, including intake, drafting, negotiation, execution, amendment, and termination for a wide variety of contracts • Lead development and continuous improvement of contract templates, fallback positions, and playbooks • Identify and mitigate key commercial risks and lead negotiation of risk allocation positions with counterparties • Track and report on contract metrics • Serve as a primary legal advisor to business teams on contract strategy, risk allocation, and negotiation positions • Own contract compliance processes and governance

• Draft and own the Business-to-Business (B2B) strategy across B2B Prefills, transport packaging, closed loop, semi-closed and open-loop models, while working closely with state-level teams to tailor solutions to requirements in each state. • Map the landscape and develop the strategy to boost conversion to reuse/refill for B2B packaging categories including industrial/commercial channels (e.g. retailers, food service, hotels,etc.,) and supply chains/routes (e.g., between producer and retailer, between retailer distribution center and retail locations, etc.,), to meet state-level extended producer responsibility (EPR) laws and regulations – while assessing opportunities for synergies and harmonization across states. • Reach out to industry associations or other convenors, build and launch Request for Information and Request for Proposals, identify promising pilots that may expand and scale, or other approaches to convene industry/producer alliances in target B2B areas. • Collaborate and drive towards standardized reusable packaging formats that integrate with the CAA investment strategy. This individual will first focus on California with an eye toward harmonization with other EPR states, where appropriate. • Act as project leader for successful B2B proposals/projects, developing the framework for ongoing engagement and executing a multi-year process to develop reusable packaging solutions across different product types. • Develop and launch a Reuse/Refill Innovation Fund to solicit ideas from the Producer Community. Oversee the process for selecting successful proponents and apply the engagement framework to drive towards common solutions. • Assess pilot outcomes, operational learnings, infrastructure implications and economic considerations to help inform future reuse/refill strategy, investments and program development. • Develop best practices, case studies, and tools. • Collaborate with other Food Serviceware and Business-to-Consumer Reuse/Refill verticals to assess how B2B infrastructure needs can integrate with current and upcoming needs for reuse services and infrastructure. • Assess if similar or different ecosystem standards, metrics and reporting vs other Reuse/Refill verticals are needed to fulfill individual state EPR obligations. • Develop strategies for accelerating the adoption of B2B reusables (e.g., RFP, Early Mover Incentives, etc.). • Provide input on proposed regulations and reuse/refill activities in other states. • Serve as a trusted technical and strategic resource for producers, local jurisdictions, NGOs, and reusable service providers. • Remain at the forefront of B2B reuse/refill system innovations. • Cultivate relationships with producers, trade associations, reuse service providers, local government, NGOs, startups and other innovators or standard bearers in the reuse/refill space. • Serve as a trusted technical and strategic advisor to producers, regulators, municipalities, NGOs, and reuse operators. • Represent CAA and educate interest holders about CAA’s approach to reuse/refill at board meetings, public consults, conferences, working groups.

• Lead California’s statewide recycling education and outreach efforts, partnering with national teams to drive strategy, implementation and performance to achieve behavior change and program outcomes • Oversee statewide and locally delivered public education campaigns, coordinating with national teams and agencies to ensure alignment with CAA brand, messaging and strategic priorities • Direct sector-based outreach and technical assistance efforts across commercial, multifamily and education sectors, as well as priority populations, ensuring alignment with statewide priorities and national frameworks • Oversee California communications strategy, planning and execution, including media engagement and interest holder communications • Develop and maintain comprehensive messaging frameworks that support program implementation across all phases— from early market signaling to issue response—ensuring consistency with national positioning while tailoring for California’s regulatory and political environment • Anticipate emerging issues and develop both proactive and reactive messaging strategies—identifying risks and opportunities early, shaping narratives and advising leadership response in coordination with national communications leadership • Monitor the external landscape, including policy developments, regulatory signals, media narratives and interest holder sentiment, to proactively inform communications strategy and position the organization ahead of emerging issues • Direct large-scale program delivery, including planning, vendor management and campaign execution • In collaboration with national communications leadership, manage an annual budget of up to $100+ million and allocate resources to maximize impact and efficiency • Apply CAA’s measurement and evaluation frameworks to track program performance, generate actionable insights and drive continuous improvement • Synthesize state-level insights to inform and strengthen national strategy • Support the organization’s direct engagement with local jurisdictions, tribes, service providers, end markets, producers, trade associations and community organizations in California • Support program implementation through clear, consistent and coordinated outreach and communications, including aligning messaging with interest holder dynamics and external landscape considerations • Lead and develop a multidisciplinary team spanning communications and recycling outreach functions. • Set priorities, establish operating rhythms, and ensure effective execution across a complex program • Other duties as assigned

• Build and lead a business operations team, ensuring strong execution and consistency in both day-to-day operations and long-term operational success. • Set team operating rhythms that strengthen coordination, drive follow-through, and improve visibility across California priorities. • Establish expectations, roles, and escalation pathways across the business operations function to support effective execution at scale. • Own the design, documentation, implementation, and improvement of core operational processes that support California program delivery. • Partner with HR on onboarding, offboarding, organizational planning, role transitions, and team support needs. • Act as a central connector across functions to ensure dependencies are managed, communication is streamlined, and critical issues are escalated appropriately.

• Lead business needs analysis sessions to define and document solution requirements, detailed user stories, user personas, and acceptance criteria through interviews, workshops, and stakeholder collaboration. • Partner with stakeholders across multiple business functions to align state and national business requirements into cohesive technology solutions. • Conduct impact analysis, data flow mapping, and feasibility assessments for new functionality or regulatory updates. • Analyze and model current business processes, workflows, user flows, and data structures to identify opportunities for process improvements and operational efficiencies. • Participate in the evaluation and selection of technology solutions to ensure alignment with business and technical requirements. • Support developers and solution architects by identifying opportunities to leverage AI capabilities that enable scalable, value-driven solutions. • Participate in test planning, use case development, and solution validation activities to ensure technology solutions meet business requirements and maintain system integrity. • Collaborate with national and state business users to support solution design, testing, and deployment of system enhancements, upgrades, and fixes while supporting CAA enterprise processes and architecture. • Mentor junior analysts and contribute to continuous improvement of business analysis standards, methodologies, and best practices. • Maintain end-to-end requirements traceability from business requirements through user stories, solution delivery, testing and production deployment. • Develop and maintain Business Requirements Documents (BRDs), process flows, user stories, acceptance criteria, and supporting artifacts in accordance with IT PMO standards. • Support backlog prioritization and requirements refinement in partnership with business stakeholders, product owners, and delivery teams. • Maintain accurate and up-to-date documentation, including user stories, requirements, test cases, and release notes. • Use Jira, Lucid chart and other IT PMO Tools for backlog management, progress tracking, and visualization of workflows and dependencies.

Role Description CAA is looking for an IT Associate to remotely support users with software and hardware issues, onboard new employees, manage inventory, and oversee the helpdesk trouble ticket queue system. This position is remote and reports directly to the Director of Information Technology / Cyber. Key Responsibilities: - Deliver prompt and effective technical support to end-users through phone, email, and in-person interactions. - Troubleshoot and resolve hardware and software issues to minimize downtime and ensure continuous operations. - Install, configure, and maintain computer systems, applications, peripherals, routine updates, and security enhancements. - Provide remote support and troubleshooting, ensuring consistent IT experience for all employees, regardless of location. - Keep accurate records of IT assets, service requests, and resolutions; maintain detailed documentation for IT operations. - Collaborate with various departments on technology upgrades, system migrations, and new deployments. - Stay abreast of the latest industry trends and technologies; suggest improvements to enhance system performance and user satisfaction. - Perform additional duties as needed to support the IT department. - Manage equipment assets and licensing. - Log, escalate, and follow up on IT-related issues and support calls; communicate and monitor corporate office systems standards. - Other duties as assigned. Qualifications - 2-3+ years of real-world experience supporting an internal helpdesk. - Strong experience with Macs and Windows 11 OS. - Experience with Office 365, Microsoft Intune, Microsoft Teams. - Any experience with cloud-based applications such as Zendesk is a plus. Requirements - Proactive work ethic; positive attitude; professional conduct. - Very customer service-oriented. Benefits - Location: Fully Remote, U.S. - Pay Rate: Based on a variety of factors in accordance with applicable law including the successful candidate’s relevant experience, skills, knowledge, and experience. - Reports To: Director of IT Infrastructure & Cyber Security. Company Description Circular Action Alliance is an equal employment opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex (including pregnancy, childbirth, lactation, and related medical conditions), national origin, military or veteran status, sexual orientation, gender identity, age or any other category protected by applicable federal, state, or local law. If you require accommodation as part of the application process, please contact careers@circularaction.org .

Role Description The Recycling Processing Specialist leads key aspects of Circular Action Alliance’s (CAA) recycling operations in California by managing relationships with recycling service providers, including material recovery facilities (MRFs), transfer stations, organic processors, and downstream service providers. The role is accountable for driving contract lifecycle activities, data integrity, operational assessments, and documentation required for SB 54 program implementation and reimbursement. This position is responsible for leading service provider outreach, reimbursement application readiness, and initiatives to improve recycling processing, strengthen material quality and acceptance, reduce contamination, and move recyclables to responsible end markets. Working closely with internal teams and external partners, the Specialist evaluates facility and material flow data, develops actionable recommendations, and drives execution in support of program implementation and continuous improvement. The role requires sound judgment, strong organization, clear communication, and the ability to independently manage operational priorities, onsite facility audits, cross-functional follow-through, and make decisions that are aligned with CAA material strategy and regulatory objectives. The Specialist serves as CAA’s primary operational liaison with recycling service providers, ensuring clear communication, informed decision-making, accurate information exchange, and accountability across program, contract, and reimbursement activities. Qualifications - Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Environmental Engineering, Sustainability, Environmental Studies, or a related field relevant to recycling processing, industrial operations, or material flow systems. - Five or more years of relevant experience in recycling processing, solid waste, manufacturing or industrial operations, data analysis, or program administration. - Experience working in or with equipment-intensive processing environments, such as material recovery facilities (MRFs), transfer stations, manufacturing plants, or similar industrial operations, with familiarity with facility equipment, process flow, and operational constraints. - Ability to travel for facility visits and meetings. Requirements - Lead assigned recycling processing work streams by synthesizing service provider and facility input, preparing concise recommendations, and driving follow-up actions to keep priorities on track. - Own ongoing engagement and relationship management with service providers, including MRF operators, transfer station operators, and downstream processing partners. - Schedule, lead, and document service provider and facility interviews, virtual meetings, and onsite visits. - Oversee the collection, validation, and organization of operational data with recycling service providers, including inbound material streams, throughput, contamination rates, recovery rates, residue management, and staffing. - Lead assigned service provider participation in reimbursement activities by defining information needs, confirming completeness and accuracy, and managing required follow-up actions. - Maintain accurate records, trackers, and documentation to support reporting and reimbursement activities. - Prepare recommendations on service provider feedback, operational constraints, risks, and improvement opportunities for leadership review and decision-making. - Lead recycling operations input into service provider contracting to shape contract terms, service standards, and performance requirements. - Manage coordination between CAA internal departments and recycling service providers during contract negotiations, including tracking redlines, questions, and open items to resolution. - Ensure contract language reflects facility realities such as throughput, contamination, material quality, residue management, and staffing constraints. - Track contract status, negotiation milestones, and compliance documentation in coordination with internal teams. - Monitor recycling service provider compliance with contracted service standards by identifying operational risks, data gaps, and performance concerns and driving corrective follow-up. - Own performance monitoring for assigned providers by compiling key metrics, identifying trends and risks, and recommending corrective actions. - Drive coordination with cross-functional teams to ensure consistent information flow, aligned messaging, timely issue resolution, and execution against commitments. - Own special projects, including pilot documentation, market research, and internal process improvements related to processing capacity and end-market development as required. - Other job-related duties as assigned. Benefits - Location: Remote (California) - Reports To: Senior Recycling Processing Manager

Role Description The Recycling Programs Specialist leads key aspects in advancing Circular Action Alliance’s partnership with California jurisdictions as recycling programs are implemented under Senate Bill 54 (SB 54). In this role, the Specialist advises local governments on program participation requirements, documentation expectations, reimbursement-related processes, and ongoing implementation activities in a fast-paced, highly collaborative environment. The role is also accountable for driving contract lifecycle activities, data integrity, operational assessments, and documentation required for SB 54 program implementation and reimbursement. Working under the direction of the Recycling Programs Manager, the Specialist serves as a primary point of contact for an assigned portfolio of jurisdictions and independently manages day-to-day implementation activities. The Specialist exercises sound judgement in interpreting program requirements, identifying risks or gaps, and recommending actions to support timely progress across program workflows. This position combines program operations, interest holder communication, data coordination, and public-sector consultation. It is well suited to a detail-oriented professional who can manage multiple workstreams, evaluate complex information, and contribute to the successful rollout of evolving recycling program requirements throughout California. Key Responsibilities - Jurisdiction Engagement & Support - Lead engagement with assigned California jurisdictions by conducting outreach to initiate engagement, responding to questions, coordinating meetings, and tracking follow-up actions related to SB 54 participation, reimbursement processes, and program implementation requirements. - Advise jurisdictions on eligibility criteria, documentation requirements, timelines, and next steps, including support with application preparation, submission, revision, completeness review, and identification of missing or inconsistent information. - Synthesize jurisdiction meetings, workshops, and consultations into clear summaries, decisions, and action items that support accountability and timely issue resolution. - Data Collection & Documentation - Collect, organize, and validate jurisdiction-provided data related to recycling programs, including results of education & outreach and contamination reduction efforts, as well as service provider information, material flow details, program descriptions, operational data, and cost documentation. - Maintain accurate records, trackers, and supporting documentation to facilitate reimbursement review, internal reporting, audit readiness, and consistent program administration. - Establish, apply and refine standardized workflows, templates, trackers, and reference materials for jurisdiction engagement, while identifying opportunities to improve consistency, efficiency, and documentation quality. - Prepare recommendations on jurisdictional feedback, operational constraints, risks, and improvement opportunities for leadership review and decision-making. - Own performance monitoring for assigned jurisdictions by compiling key metrics, identifying trends and risks, and recommending corrective actions. - Program Tracking & Continuous Improvement - Prepare summaries of jurisdiction feedback, participation barriers, recurring questions, and implementation risks for manager and leadership review, helping surface issues that may affect program success. - Identify trends across jurisdictions that may indicate a need for additional guidance, clarification, training, or process improvement, and elevate those observations to support informed decision-making. - Monitor performance tracking and dashboard updates related to jurisdiction participation, workflow progress, and program implementation milestones. - Cross-Functional Coordination - Coordinate with internal Materials, Reimbursements, Legal, and Communications, Education & Outreach teams to gather input, clarify open questions, and help route jurisdictional applications and related materials through established review processes. - Manage jurisdiction-facing documentation workflows by tracking revisions, maintaining organized records, monitoring status, and following up on assigned next steps across teams. - Ensure information is documented consistently across trackers and systems used for communication, reporting, and project progress management. - Other job related duties as assigned. Qualifications - Bachelor’s degree in Sustainability, Environmental Studies, Public Administration, Planning, or a closely related field. - Five or more years of relevant professional experience in recycling programs, solid waste management, local government, sustainability programs, regulated program administration, or a related area. - Experience working with or supporting local governments, public agencies, or regulated programs is strongly preferred. - Ability to travel occasionally within California for meetings, workshops, or site visits. - Familiarity with SB 54, SB 1383, or other California recycling and waste regulations is a plus. - Prior experience supporting public-sector agreements, regulated program documentation, jurisdiction coordination, or stakeholder-facing program administration is a plus. Compensation & Other Information - Location: Remote (California) - Reports To: Recycling Programs Manager – California

• Oversee the organization’s reuse and refill initiatives. • Develop and manage materials strategies that promote recyclable and compostable packaging. • Lead cross-functional initiatives integrating packaging design with recyclability and compostability requirements. • Engage with producers and key industry representatives to drive adoption of circular design principles.

Role Description The Account Specialist is responsible for managing assigned producer relationships through defined stages of the compliance lifecycle, exercising independent judgment in producer communications and issue resolution within established program standards. As a member of the Producer Services team, this role ensures producers clearly understand their responsibilities, receive timely support, and submit accurate information needed to meet Extended Producer Responsibility (EPR) obligations. The Specialist applies program policies, operating frameworks, and professional judgment to manage producer compliance matters, including identifying when standard processes are sufficient and when escalations or cross-functional coordination are required. This role is foundational to consistent operational delivery across Producer Services and ensures accuracy, timeliness, and clarity throughout the producer compliance lifecycle. Qualifications - 3–5 years in account coordination, customer support, data processing, or compliance-related environments. - Bachelor’s degree preferred; relevant experience will be considered. - Experience in regulated industries, sustainability, consumer products, or member-based organizations preferred. - Familiarity with CRM systems, documentation standards, or operational workflows. Requirements - Oversee assigned producers through onboarding, registration, reporting, and compliance activities, exercising judgment in prioritization, follow-up, and issue resolution. - Conduct outreach to prospective or unregistered producers within assigned segments, provide initial obligation guidance, and support them through the steps required to register with CAA. - Track reporting deadlines, documentation requirements, and submission status. - Analyze late, incomplete, or potentially non-compliant submissions and determine the appropriate communication, corrective action, and escalation path based on the nature and severity of the issue. - Manage assigned producer timelines and required actions, determining appropriate follow-up and escalation based on producer responsiveness and risk indicators. - Monitor assigned producer progress and escalate issues requiring cross-functional or leadership support. - Provide readiness checks, documentation guidance, and status tracking for producers in assigned segments. - Ensure assigned producers understand reporting expectations, deadlines, and required materials. - Maintain CRM and operational documentation to ensure accurate segment-level visibility. - Own the accuracy and completeness of readiness documentation for assigned producers prior to reporting and validation milestones. - Identify recurring questions or confusion points and recommend improvements to templates, FAQs, and workflows. - Review and analyze producer-submitted supply data to identify inconsistencies, assess compliance with program requirements, and determine whether submissions satisfy validation standards or require clarification, correction, or escalation. - Exercise independent judgment in resolving data and compliance issues with producers, including understanding requirements, evaluating supporting information, and determining whether issues can be resolved directly or require escalation. - Identify discrepancies and work directly with producers to resolve issues within established validation criteria. - Ensure validated data is complete before fee-setting and invoicing stages. - Maintain audit-ready documentation, including data files, clarifications, and CRM notes. - Serve as the primary contact for assigned producers. - Represent CAA in external producer interactions and exercise discretion in how guidance is communicated, ensuring accuracy, consistency, and professionalism. - Provide timely, clear, compliant responses to questions about reporting, validation, and compliance steps. - Offer proactive status updates during reporting and validation cycles. - Maintain consistent, high-quality communication aligned with CAA standards. - Provide surge support to the producer support case queue during peak periods, ensuring timely, accurate responses that meet departmental service standards. - Support seamless handoffs to billing, data/CRM teams, Support Ops, and Education by ensuring complete and accurate documentation. - Follow established workflows and SOPs to maintain consistency and accuracy across Producer Services. - Identify workflow inconsistencies or issues and raise them through appropriate channels for refinement. - Contribute to the maintenance of SOPs, templates, and checklists by surfacing gaps and recurring issues. - Other job related duties as assigned. Benefits - Location: Remote from the United States of America - Pay Rate: Based on a variety of factors in accordance with applicable law including the successful candidate’s relevant experience, skills, knowledge, and experience. - Reports To: Director