• Provide strategic and organizational direction for solutions being proposed during prospecting, contract negotiation, and delivery planning phases. • Oversee the solution planning process across multiple clients and various states of the contract phase. • Leverage insights and knowledge from sales, product, and implementation teams to define and improve effective solution planning. • Manage when demand dictates a team of one or more Solution Analysts. • Develop strong relationships with Sales, Sales Engineering, Delivery, and Product in order to proactively and in the spirit of collaboration develop solution proposals and procedures that increase the organization's ability to deliver grounded and standardized (where possible) solutions across a diverse client base. • Propose, modify, and create technical solutions and process improvements that drive dependable solution delivery and client satisfaction. • Meet with clients and prospects for requirements and solution clarifications and become an integral part of the estimation/RTM process. • Work closely with Professional Services AI Lab to drive AI initiatives and development

Role Description As a Sr Solutions Architect, you will play a pivotal role in enhancing quality, efficiency, and customer satisfaction. Your responsibilities will include: - Develop, build, test and deploy custom software solutions leveraging a wide array of Smartsheet product & third party APIs. - Lead technical consulting engagements that require custom software development by leading design sessions, defining technical requirements, and validating solution architecture against product best practices. - Design and document technical solutions aligned with client business objectives. - Review and validate solution designs produced by other Architect team members. - Provide quality oversight of engagements through formal peer to peer feedback, ongoing mentorship and coaching. - Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities and extensibility scenarios that leverage the Smartsheet APIs. - Determine solution feasibility and costing in support of our Sales team for new engagements. - Manage all aspects of technical projects, including, but not limited to, the schedule, deliverables, deadlines and client relationships. - Develop middleware applications to automate processes within Smartsheet products, integrate with 3rd party systems, and migrate data between 3rd party systems and Smartsheet products. Qualifications - Bachelor's Degree in Computer Science, Engineering, or related field. - 3+ years of customer facing experience. - Experience with C# is a must. - Fluency in advanced conversational English. - Experience working with SaaS/IPaaS applications in an enterprise environment. - Proven ability to drive projects from concept through completion with minimal guidance. - Understanding of systems architecture and ability to design scalable performance-driven solutions. - Understanding of key design patterns and large data volume best practices. Requirements - Bonus Skills: - Experience with Node, Python, or Java. - Knowledge of data integration and experience integrating SaaS applications with different business systems (ETL, CRM, business analytics, reporting, etc.). Benefits - Join us and be part of this journey towards greater opportunities and brighter futures.

• Deploy strategies for assigned accounts or territories: Creates and deploys customer success strategies, including development of onboarding and deployment plans, training programs and ongoing customer support for all digital channels; works one-on-one with customer(s) and sales managers guiding them through the entire customer journey while fostering a positive connection • Builds and maintains customer relations by anticipating and advocating for customer needs • Drives adoption and engagement of our digital suite of products (mobile app, .com, invoice integration, punchouts, etc.) through functional expertise, guided selling, and ongoing education of the value delivered through UR’s tools and systems • Develops programs for current and next gen customer opportunities to support managing customer portfolios • Manages feedback loops for customer and employee requirements to improve priorities • Identifies opportunities and areas of improvement for customer retention initiatives and worksite performance solutions deployments; new product features and optimizations; identifies customer trends to help determine improvements to strategy, process and digital service offerings • Advocates for the business goals of customers and engages stakeholders to determine the best solutions to meet those goals • Manage customer complaints by triaging, solving and/or assigning issues to the correct internal teams to resolve; responsible for communicating and engaging the customer to keep them aware of timeframes and steps to resolution • Manage, coach, mentor a team to achieve the goals and objectives of the department • Create awareness with our Account Managers about our Worksite Performance Solutions (WPS) • Help sales teams develop plans to grow the adoption of WPS solutions with our customers • Directly help facilitate the rollout of EAM installations in your regions • Assist with the scaling of current and upcoming Worksite Performance Solutions. • Manage Sales Support responsibilities: Develop and maintain strong professional relationships with key individual stakeholders and cross functional partners • Develop and conduct training and enablement for customers and internal sales teams • Develop digital sales strategies with DNA and Region accounts and assist in customer selling opportunities • Prepare and conduct reviews with RVP/RSMD/DNA groups as necessary • Guide NAMs on how to communicate program value through regular KPI/ABR meetings • Enable awareness and adoption of advanced customer solutions and programs: Develop and conduct awareness campaign for worksite performance solutions • Design sales enablement tools and assets for advanced solutions • Maintain customer and internal communications to meet customer expectations • Other duties as assigned

• Collaborate with our Nation’s largest Public Safety agencies to understand their needs and develop tailored drone solutions as a trusted expert and integral member of the Major Accounts Team. • Conduct product demonstrations and ensure the smooth integration of technology into customer agency operations and existing data management systems. • Assist with the coordination, and provide technical support, for “early access” pilot programs of Skydio products. • Gather and analyze customer feedback to inform product improvements and enhancements. • Work closely with cross-functional teams to support the development and execution of customer projects, including the development of Customer Success Plans and dock installation site readiness.