Role Description As a BPO AI Solutions Architect, you will work closely with prospects, clients, and internal teams to evaluate business processes, identify inefficiencies, and recommend AI and automation solutions that improve productivity, reduce costs, enhance customer experiences, and support business growth. - Participate in sales, discovery, and client consultation meetings. - Analyze operational workflows and identify opportunities for AI and automation. - Conduct process mapping and workflow assessments. - Design AI-powered solutions for customer service, collections, recruiting, workforce management, quality assurance, reporting, and back-office operations. - Develop business cases and ROI estimates for proposed solutions. - Create implementation roadmaps and project plans. - Collaborate with operations, recruiting, payroll, IT, and client success teams. - Support the implementation and adoption of AI initiatives. - Evaluate emerging AI technologies and recommend practical business applications. - Assist in developing internal and client-facing AI solutions. Qualifications - Experience working within BPOs, contact centers, outsourcing organizations, staffing firms, collections agencies, customer service environments, healthcare support operations, or back-office operations. - Experience in identifying and improving business processes. - Experience participating in client-facing meetings, operational assessments, or consulting engagements. - Familiarity with AI tools such as ChatGPT, Claude, Gemini, Copilot, OpenAI APIs, or similar platforms. - Experience with workflow automation tools such as Zapier, Make, n8n, Power Automate, or similar solutions. - Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or Microsoft Dynamics. - Strong understanding of operational KPIs and workforce management concepts. - Excellent communication and stakeholder management skills. - Ability to explain technical concepts to non-technical audiences. Requirements - Success in this role will be measured by: - AI opportunities identified and implemented. - Operational efficiencies achieved. - Cost savings generated. - Client satisfaction and retention. - Internal process improvements delivered. - Revenue generated through AI consulting and solution design. - Successful deployment and adoption of AI initiatives. Benefits - Work with clients across multiple industries and global markets. - Help shape the future of AI adoption within the BPO industry. - Influence business transformation initiatives from strategy through execution. - Join a fast-growing organization focused on innovation and operational excellence. - Fully remote opportunity with global exposure.

• Advise on and help maintain large-scale computational and AI infrastructure, including monitoring, logging, and workload orchestration (Kubernetes and Linux job schedulers). • Provide consultative guidance and perform hands-on solving across the full stack—from bare metal and operating system, through the software stack, container platform, networking, and storage. • Assess customer environments and recommend optimized, production-ready Kubernetes-based container platforms integrated with enterprise-grade networking and storage solutions. • Serve as a key technical resource: develop, refine, and document standard methodologies and operational guidelines to be shared with internal teams and customer partners. • Support Research & Development activities and engage in POCs/POVs to validate new features, architectures, and upgrade approaches. • Create and deliver high-quality documentation, including runbooks, onboarding materials, and best-practice guides for customers and internal teams. • Act as the technical leader for assigned customer accounts, providing strategic guidance on DevOps and platform architecture and influencing long-term infrastructure and operations decisions.

• Lead the hands-on analysis, optimization, and performance tuning of complex GPU-accelerated systems and AI workloads, ensuring high availability and efficiency across customer data centers. • Serve as a senior technical authority on NVIDIA technologies, contributing to architecture reviews and guiding infrastructure decisions at scale. • Establish and refine monitoring and optimization methodologies using analytics, telemetry, and automation to detect bottlenecks and improve infrastructure resiliency. • Join post-deployment reviews, incident retrospectives, and sessions to craft the customer experience and provide insights into NVIDIA’s infrastructure strategy. • Complete and lead complex technical projects from initial design through implementation and continuous improvement, ensuring alignment to SLAs and mitigation of technical risks. • Support business growth by identifying AI infrastructure opportunities in cloud and enterprise environments and driving technical initiatives that showcase NVIDIA’s leadership in this space.

• Lead technical solution development and architecture strategy for Department of Veterans Affairs (VA) and federal healthcare opportunities • Partner with Business Development, Capture Managers, Proposal Managers, and technical leadership to develop winning technical approaches and differentiated solutions • Author and review technical proposal volumes, management approaches, executive summaries, oral presentations, and other proposal artifacts • Conduct customer, competitor, and market research to validate requirements, identify discriminators, and strengthen win strategies • Interview Subject Matter Experts (SMEs) and technical teams to gather solution details and transform complex concepts into clear, persuasive proposal content • Develop solution architectures, implementation approaches, staffing strategies, transition plans, and cost-informed technical recommendations • Ensure proposal responses are compliant, compelling, technically accurate, and aligned with solicitation requirements and evaluation criteria • Support proposal reviews, color team reviews, and executive reviews while incorporating feedback and maintaining proposal schedules • Create and conceptualize technical graphics, workflows, solution diagrams, and architecture illustrations that effectively communicate key concepts and value propositions • Serve as a trusted advisor during capture activities, solution shaping, customer engagement, and strategic growth initiatives • Take on additional tasks and responsibilities as needed to support team objectives and ensure the success of the project.