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Role Description The US Subject Matter Expert (SME) serves as the functional authority and escalation owner for compliance-critical United States People Solutions processes, including: - US Benefits - US Accommodations - Form I‑9 Compliance - US Unemployment - US Work Authorization This role is responsible for ensuring accurate interpretation of policy and regulation, consistent application of best practices, operational governance, and advisor enablement across PSC teams. Key Responsibilities - Functional & Process Ownership - Act as the primary subject matter expert for US Benefits, US Accommodations, Form I‑9 employment eligibility compliance, US Unemployment claim support, and US Work Authorization guidance. - Provide authoritative interpretation of policy, regulations, and internal standards across all supported processes. - Ensure consistent execution of processes across PSC teams. - Compliance & Governance - Own, maintain, and periodically review SOPs and knowledge base documentation to ensure accuracy, compliance alignment, and operational clarity. - Support internal audits, compliance reviews, and quality assessments. - Identify and proactively address compliance risks or gaps. - Partner closely with PSC leadership to support governance and risk mitigation efforts. - Escalation Management - Serve as the final point of escalation for complex and high-risk cases. - Resolve escalations within established service level expectations. - Identify escalation trends and recommend process or training improvements. - Reduce dependency on supervisory escalation paths through proactive guidance. - Advisor Enablement & Support - Provide real-time guidance and consultation to PSC advisors and case coordinators. - Serve as a trusted resource for supervisors and leaders on complex case interpretation. - Support improved first-contact resolution and decision accuracy. - Enable consistent application of best practices across teams. - Training & Knowledge Management - Develop and deliver onboarding support for new hires supporting US processes. - Deliver refresher training to close knowledge gaps and address emerging trends. - Simplify and organize knowledge base content to improve usability and accessibility. - Support continuous capability uplift across PSC teams. Success Measures (KPIs) - 100% of escalations resolved within defined SLAs - Sustained First Contact Resolution (FCR) of ≥ 95% - 100% compliance with SOP review and governance cadence - Measurable improvement in QA outcomes following training interventions - Reduced supervisor dependency for technical decision-making Qualifications - 2–3 years of demonstrated experience supporting US HR or People Solutions processes, preferably in a centralized service or shared services model - Strong working knowledge of US compliance-driven HR processes, including eligibility, accommodations, benefits, or related functions - Experience handling complex escalations, compliance-sensitive cases, or audit support - Advanced analytical and critical-thinking skills - Strong written and verbal communication skills - Ability to interpret and apply policy consistently - Proven ability to coach, educate, and influence peers and leaders - High attention to detail and documentation accuracy Preferred Qualifications - Bachelor's degree in human resources or a related field - Previous SME, Senior Advisor, or Specialist experience within PSC or a comparable environment - Experience supporting healthcare, insurance, or regulated employee programs - Familiarity with compliance and quality assurance standards in US HR operations Location CRI Work-at-Home Language Requirements English Time Type Full time

Role Description At Concentrix, your success will be the driving force behind our organization's growth. We are seeking individuals who excel in client engagement and can transform how businesses operate in today's dynamic environment. By collaborating with our dedicated sales team and partners, you will play a pivotal role in expanding our pipeline and securing new business. Your contributions will deliver unmatched value, impressive ROI, and exceptional client experiences. - Build and manage a robust sales pipeline focused on driving revenue, product adoption, and market presence within the EMEA market. - Target teaming with Sales Representatives, Solution Architects, Sales Engineers, and partners at the CXO level with large enterprises in the BFSI Sector. - Engage with new sales opportunities and manage relationships with clients at the CXO/VP level. - Think strategically and analytically about business, product, and technology challenges. - Craft compelling value propositions that resonate with both customers and partners. - Work cross-functionally to build consensus. - Spearhead initiatives to significantly increase revenue, pipeline, and expand market share for Concentrix. - Consistently meet or surpass both quarterly and annual revenue/pipeline targets. - Cultivate and execute dynamic partnerships with priority partners. - Engage in essential industry events hosted by key partners to expand networks. - Formulate and execute targeted sales strategies to drive business growth. - Sustain, expand, and help to grow a robust pipeline that supports continual growth. - Collaborate across the BFSI sector to expand reach and promote Concentrix technology solutions. - Oversee and manage contract negotiations ensuring favorable outcomes for all parties. - Foster and maintain long-term strategic relationships with key accounts. - Commit to delivering exceptional customer satisfaction and enhancing client experiences. - Prepare for moderate travel to support your role and initiatives. Qualifications - Possess at least 7 years of experience in technology-related sales or business development. - Prior experience selling tech solutions to BFSI clients is required. - Excel in delivering presentations and engaging with executive-level stakeholders. - Outstanding ability to negotiate favorable terms and build beneficial relationships. - Highly motivated self-starter who thrives in a dynamic, fast-paced team setting. - Exhibit strong leadership skills, inspiring and guiding partnerships toward shared goals. - Possess a relentless drive to achieve and surpass objectives. - Skilled in applying consultative selling techniques to understand and address client needs. - Ability to collaborate effectively and influence outcomes in a “win as a team” environment. - Adept at overcoming challenges with innovative solutions. - Considered a reliable advisor by both customers and colleagues, establishing trust and credibility. Requirements - Bachelor's degree in engineering, computer science, or MIS is advantageous. Company Description At Concentrix we partner with the world’s most customer-obsessed companies to design, build, and run pioneering digital transformation solutions that power our clients’ success. Our teams are experienced, dynamic, and collaborative with a passion for how technology is transforming the world.

Role Description Concentrix is seeking a Senior Product Marketing Manager to drive product marketing strategy and execution for our Microsoft Azure Storage client, with an initial focus on Azure Blob/Object Storage and Azure Files. In this role, you will be embedded with Microsoft’s Azure Infrastructure marketing team, owning product marketing activities and partnering closely with engineering, business planning, field, partner, and central marketing stakeholders. You will help develop: - Compelling messaging - Go-to-market plans - Product launch readiness - Competitive positioning - Field enablement materials for a highly active Azure Storage portfolio This position requires a senior-level PMM who is technically fluent in cloud infrastructure and storage. The ideal candidate can quickly understand technical product details, speak credibly with engineering and product teams, and translate complex capabilities into clear, differentiated customer value. The initial portfolio focus will be Azure Blob/Object Storage and Azure Files, with potential to support adjacent Azure Storage areas, including: - Disk Storage - Azure Elastic SAN - Azure Container Storage - Azure NetApp Files - Broader business continuity/resiliency narratives Qualifications - Bachelor’s or Master’s degree in Marketing, Business, Computer Science, or related field (or equivalent experience) with 7-10+ years of experience in marketing, product marketing, or related roles - Strong understanding of cloud infrastructure and storage concepts such as object storage, file storage, unstructured data, data lakes, access protocols, durability, availability, performance, security, lifecycle management, backup/archive, resiliency, and cloud migration - Familiarity with cloud-native technologies, containers, Kubernetes, platform engineering, or modern application architectures - Understanding of how cloud storage supports modern AI and data scenarios - Ability to quickly learn technical products and features at a level sufficient to translate them into customer-facing benefits and stories - Must be comfortable discussing technical concepts with engineers and customers Requirements - Azure Fundamentals or similar certification as a foundation - Direct experience with Azure Storage solutions or similar technology, such as AWS S3, Google Cloud Storage, etc. Benefits - Medical, dental, and vision insurance - Comprehensive employee assistance program - 401(k) retirement plan - Paid time off and holidays - Paid learning days

Role Description As a Cloud Security Engineer, you will primarily conduct advisory workshops aimed at improving the cloud security strategies of our clients. Your role involves helping organizations with young cloud security postures understand and implement security standards relevant to their critical business workloads. - Lead workshops to assess and bolster the cloud security practices of customers. - Provide expertise on Cloud Security Posture Assessment concepts. - Guide alignment with industry standards including CIS, OWASP, NIST, and ISO 27001. - Craft and deliver tailored recommendations and practical security implementations. - Develop and present customized security strategies and roadmaps. - Collaborate with clients to establish cloud security best practices and compliance goals. - Maintain up-to-date knowledge of cloud security trends and technologies. Qualifications - A minimum of 3 years of experience in cloud security. - Solid understanding and practical experience with Cloud Security Posture Assessment and relevant frameworks (CIS, OWASP, NIST, ISO 27001). - Proven ability to apply industry standards to various business workloads. - Excellent communication and presentation skills, apt at conveying complex security ideas to non-experts. - Self-motivated with strong analytical skills and the ability to work independently. Requirements - Preferred Certifications: - Microsoft Certified: Azure Security Engineer Associate - CISSP, CISM, or similar cloud security certifications Location - ESP Work-at-Home Time Type - Full time

Role Description The remote Sr. Specialist, Instructional Design is responsible for managing end-to-end processes as lead designer to effectively design and develop adult classroom facilitator-led and self-paced materials. This position manages training materials, including new-hire, continuing education, or maintenance needs to support client or internal programs and ensure superior workforce preparation. As a Sr. Specialist working from home, you will: - Develop and maintain training materials for participants and facilitators, containing learning objectives, activities, content based on top call drivers, and performance measurements. - Collaborate with peers to propose creative learning solutions when developing training materials for different audiences. - Identify and provide improvement recommendations to lesson specifications, including, but not limited to, suggesting alternative delivery methods/approaches. - Interact and lead discussions with multiple key stakeholders to solicit input on the needs of the program and vision for classroom delivery strategies. - Mentor peers by conducting peer reviews for other Instructional Designers. - Lead learning initiative projects while driving consistency within the core team members. - Create onboarding material, a development SharePoint site for content creation, and other supporting documentation for projects. - Lead or collaborate with business stakeholders for analysis and build a redesign curriculum map as needed. - Lead Trainer the Trainer teach backs (course demo); synthesize, clarify and follow-up on feedback. - Oversee implementation, organize and consolidate feedback from multiple sources, conduct performance analysis to validate effectiveness of training material post-development, and update the material accordingly. - Request/access, read and interpret reports to perform analysis, including trending performance gaps and recommending a learning solution. - Actively research and stay current on industry trends to recommend innovative techniques to improve the current standards. - Provide additional support or act as a backup to the Instructional Design Manager when he/she are out of the office. Qualifications - Bachelor's Degree in related field from a four-year college or university with 3 - 5 Years of Experience preferred. - Sense of professionalism and ability to develop relationships. - Strong attention to detail. - Self-starter, sense of urgency, and works well under pressure, ability to take initiative. - Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables. - Proficient in Microsoft Office. - Strong communication skills, both written and verbal. - Proficient in content development tools (ex: Adobe Captivate, Articulate 360 and Vyond). - Proficient in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity). - Effective presentation skills, including creative training techniques and adult/accelerated learning techniques. - Must reside in the United States and have a valid U.S. address for residence. Requirements - The base salary range for this position is $58,400.00- $65,700.00 annually. - Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. - Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it. - Company networking opportunities with organized groups in various topics. - Health and wellness programs with trained partners to help promote a healthy you. - Mentorship programs that support your rewarding career journey. - Work-from-home convenience with company-supplied technologies. - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. - Celebrations for various company events. - A range of other perks and benefits.

Role Description The Associate Customer Success supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. - Manage high volume of customer contacts and communications through phone and email each day - Use contact search and productivity tools to verify contact information is accurate - Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion - Develop a level of product knowledge to speak intelligently to customers and address specific objections - Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems - Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" - Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage - Work with teams and management to promote a positive customer experience Qualifications - B2 English Level - Prior experience working in a customer service - Prior success in achievement of personal and team sales quota/goals - Experience in high-volume calling - Experience in learning new technology and data - Process orientation and ability to follow call scripts - Problem solving skills - Excellent knowledge of MS Office programs - Experience working with Salesforce.com or similar CRM - Experience or willingness to work from home Requirements - English (Required) - Spanish (Required) Time Type - Full time

Role Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. We have an exciting opportunity for a Database Administrator Intern to work with our very talented global IT team. If you are working on your master’s degree in computer science, Data analytics or IT you may belong on our team. This position is a Work from Home anywhere in the Continental USA. - Essential functions and Responsibilities: - Data Scientist and data analytic major preferred - Using SQL to query data - Relational database RDBMS concept - Understand Kubernetes (K8S) and DevOps concept - Familiar with one major database platform: Oracle/MSSQL/MySQL/PostgreSQL - Monitors database performance, backups, alerts and logs - Manages turnover of DDL and DML changes into test & production databases - Manages database storage (table spaces, data files, extents) and I/O distribution - Sets up and manages: Physical database data structures: tables, indexes, clusters, partitions, etc. - Establish permissions for role-based security Qualifications - Bachelor's degree (BA or BS) - Master’s Degree in Progress is Preferred - Excellent skill on using Microsoft Excel - Passionate about new technology Requirements - No sponsorship is available at this time - No third party firms Benefits - Market competitive salaries - Bonus - Equity - Benefits - Friendly, casual work environment

Role Description We’re looking for a proven Microsoft COE Leader who has built and scaled high‑performing Microsoft services businesses. This is a senior leadership role with full accountability for our Dynamics 365, Azure AI, Data & Analytics, and Application Modernization practices. You will shape the strategy, build the team, define the offerings, and own the P&L for a rapidly growing Microsoft-focused business unit. If you thrive in high‑growth environments and know how to turn Microsoft solution areas into repeatable, profitable services, this is the role for you. What You’ll Lead & Own - Strategy & Growth - Build and execute a multi‑year strategy for Dynamics, Data & AI, and App Mod services and repeatable offerings. - Own the P&L, including revenue, margin, utilization, backlog, and forecasting. - Drive aggressive YoY growth through differentiated offerings and strong Microsoft alignment. - Establish the COE’s operating model, delivery frameworks, and reusable IP. - Service Offering & Portfolio Leadership - Define the service catalog across Dynamics 365, Azure AI/Copilot, Data, and App Innovation. - Create packaged services, accelerators, and repeatable delivery assets that improve margin and delivery velocity. - Ensure offerings align with Microsoft’s cloud strategy, incentives, and co‑sell priorities. - Partner with Marketing to develop positioning, messaging, and sales enablement content. - Delivery Excellence & Customer Outcomes - Oversee delivery quality, customer satisfaction, and project governance across all engagements. - Build a culture of delivery excellence, accountability, and continuous improvement. - Ensure engagements are delivered predictably, profitably, and with high customer satisfaction including the adoption of AI to deliver engagements. - Serve as an executive sponsor for strategic customers. - Sales, Alliances & GTM Leadership - Partner with Sales to shape pipeline, qualify opportunities, and support strategic pursuits. - Build and maintain strong relationships with Microsoft field teams (PDMs, ATUs, STUs, FastTrack). - Drive co‑sell motions, marketplace strategies, and joint GTM initiatives. - Represent the COE in executive briefings, customer workshops, and industry events. - Accountable for Concentrix’s solution designation status maintenance. - Talent Leadership - Build and scale a high‑performing team of architects, consultants, engineers, and delivery leaders. - Lead workforce planning, hiring, skills development, and succession planning. - Foster a culture of innovation, collaboration, and technical excellence. Key KPIs - Financial & Growth - Revenue growth (YoY) - Gross margin and project profitability - Utilization and delivery capacity health - Backlog growth and pipeline coverage - Managed services attach rate - Delivery & Customer - CSAT / NPS - On‑time, on‑budget delivery - Referenceability and repeat business - Operational - Offer adoption and attach rates - Delivery velocity and IP reuse - Talent retention and certification growth - Microsoft Ecosystem - Co‑sell wins and solution area performance - Marketplace offer performance - Alignment to Microsoft incentives and scorecard metrics - Attainment/retainment of Solution Designation status Qualifications - 10–15+ years in consulting, system integration, or cloud services leadership. - Proven track record building or scaling a Microsoft practice (Dynamics, Azure, Data/AI, or App Mod). - Demonstrated ownership of a P&L with strong revenue and margin performance. - Deep understanding of Microsoft’s partner ecosystem, co‑sell motions, incentives, and solution areas. - Experience leading multidisciplinary delivery teams across architecture, engineering, and consulting. Technical & Domain Expertise - Strong knowledge of: - Dynamics 365 (Sales, Service, Finance, Supply Chain, Field Service) - Azure AI & Copilot - Azure Data & Analytics (Fabric, Synapse, governance, data engineering) - App Modernization (cloud‑native, DevOps, integration, low‑code) Leadership Traits - Strategic thinker with strong execution discipline. - Executive presence and ability to influence C‑suite stakeholders. - Excellent communication, storytelling, and relationship‑building skills. - Passion for innovation, AI adoption, and customer transformation. Benefits - The base salary range for this position is $210,000 - $250,000, plus incentives that align with individual and company performance. - Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. - Benefits available to eligible employees in this role include: - Medical, dental, and vision insurance - Comprehensive employee assistance program - 401(k) retirement plan - Paid time off and holidays - Paid learning days

Role Description The Senior Director Client Service Delivery provides strategic leadership for global service delivery operations, with accountability for client performance and relationship, operational excellence, financial outcomes, and business growth. This role drives continuous improvement across people, process, technology, and governance to deliver exceptional customer experiences and scalable business results. As a remote Senior Director Client Service Delivery, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. What You Will Do in This Role - Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures. - Responsible for Profit and Loss, or Profit Center/Cost Center Budgets. - Create a culture and processes which achieve the business goals and objectives with regards to their customer service. - Maintain relationship with customers in order to facilitate open communication, understand client perspectives and objectives, and monitor customer satisfaction. - Drive continuous operating improvement and quality performance of regional metrics such as quality, productivity, staffing, attrition and cost, empower and engage the Customer Service Team. - Identify new tools and technologies to better serve the customer. - Accountable for ensuring full regulatory compliance and legal requirements, including identification of any potential risk issues. - Define, negotiate and agree the effective utilization of resources in line with service specifications, working with, or being responsible for resource planning to plan the required resource in conjunction with business objectives and service level agreements. - Work effectively with all peers and stakeholders, including Commercial, Finance, Marketing, and Operations to negotiate and influence customer improvements. - Manage client relationships, providing performance visibility, market trend insights, and innovative, data-driven suggestions for growth and performance improvements. - Exhibit exceptional client and internal stakeholder management skills. - Drive standardization across sites and geographies globally. - Lead teams to meet and exceed all KPIs, ensuring exceptional customer experiences. Initiate and lead back to green plans when performance is not meeting client targets. - Oversee the establishment of new sites globally. - Provide thought leadership internally and externally across the account to present Concentrix solutions that support client business objectives. Qualifications - 3+ years experience managing operational customer service teams. - Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets. - Ability to travel globally. - Willingness to support global time zones hours of operation. - Proven Management and/or relationship experience at a senior client level roles. - Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment. - Proven track record of tying Concentrix solutions to exceed client expectations. - Established track record of engaging and influencing higher level internal leadership to drive urgency and fast track results when performance is not on target. - Demonstrate ability to motivate and communicate with others at all levels. - Influential relationship skills at all levels, able to use these relationships to deliver service improvements. - Excellent communication and negotiation skills. - Able to adapt and succeed in a changing environment. - Evidence of well-developed leadership skills. - Must reside in the United States and have a valid U.S. address for residence. Benefits - The base salary range for this position is $150,300 - $167,000/hr. - Medical, dental, and vision insurance. - Comprehensive employee assistance program (EAP). - 401(k) retirement plan. - Paid time off and holidays. - Paid training days. - DailyPay enrollment option to access pay "early," when you want it. - Company networking opportunities with organized groups in various topics. - Health and wellness programs with trained partners to help promote a healthy you. - Mentorship programs that support your rewarding career journey. - Work-from-home convenience with company-supplied technologies. - Programs and events that support diversity, equity, and inclusion. - Celebrations for various company events.

Role Description The role centers on serving as a trusted advisor who designs, deploys, and optimizes modern endpoint management solutions, with a strong emphasis on Intune integration and cloud‑based device governance. It focuses on guiding customers through Co‑Management, Intune configuration, and modernization of their endpoint environment while ensuring secure, efficient, and scalable management practices. Responsibilities - Design, Deploy, Review and Assess the health of the infrastructure and clients - Upgrade, update and maintain the SCCM hierarchy - Troubleshoot issues with infrastructure and clients - Tune and optimize for performance - Assist with reporting - Assist in setting up SCCM Co-Management with Intune - Assist in planning, reviewing and troubleshooting Software Updates feature - Assist in planning, reviewing and troubleshooting Task Sequences - Provide training in all areas of SCCM to ensure customer goals are met Qualifications - 3 years working as a depth expert and technology owner or consultant for SCCM - Ability to present to multiple levels of customer leadership - Ability to act as a consultant and architect for multiple customers - Broad knowledge across multiple scenarios: - Windows Desktop/Server Management using SCCM - SQL Server, Active Directory, Certificates, IIS, DNS, Security - Package/Application creation - Desktop OS Upgrades using different approaches - Intune and Co-Management experience - SSRS Reporting and/or PowerBI experience - PowerShell scripting - Infrastructure Design - Deployment - Upgrades - Maintenance, Health, Tuning - Troubleshooting Location ESP Work-at-Home Time Type Full time