• Deploy strategies for assigned accounts or territories: Creates and deploys customer success strategies, including development of onboarding and deployment plans, training programs and ongoing customer support for all digital channels; works one-on-one with customer(s) and sales managers guiding them through the entire customer journey while fostering a positive connection • Builds and maintains customer relations by anticipating and advocating for customer needs • Drives adoption and engagement of our digital suite of products (mobile app, .com, invoice integration, punchouts, etc.) through functional expertise, guided selling, and ongoing education of the value delivered through UR’s tools and systems • Develops programs for current and next gen customer opportunities to support managing customer portfolios • Manages feedback loops for customer and employee requirements to improve priorities • Identifies opportunities and areas of improvement for customer retention initiatives and worksite performance solutions deployments; new product features and optimizations; identifies customer trends to help determine improvements to strategy, process and digital service offerings • Advocates for the business goals of customers and engages stakeholders to determine the best solutions to meet those goals • Manage customer complaints by triaging, solving and/or assigning issues to the correct internal teams to resolve; responsible for communicating and engaging the customer to keep them aware of timeframes and steps to resolution • Manage, coach, mentor a team to achieve the goals and objectives of the department • Create awareness with our Account Managers about our Worksite Performance Solutions (WPS) • Help sales teams develop plans to grow the adoption of WPS solutions with our customers • Directly help facilitate the rollout of EAM installations in your regions • Assist with the scaling of current and upcoming Worksite Performance Solutions. • Manage Sales Support responsibilities: Develop and maintain strong professional relationships with key individual stakeholders and cross functional partners • Develop and conduct training and enablement for customers and internal sales teams • Develop digital sales strategies with DNA and Region accounts and assist in customer selling opportunities • Prepare and conduct reviews with RVP/RSMD/DNA groups as necessary • Guide NAMs on how to communicate program value through regular KPI/ABR meetings • Enable awareness and adoption of advanced customer solutions and programs: Develop and conduct awareness campaign for worksite performance solutions • Design sales enablement tools and assets for advanced solutions • Maintain customer and internal communications to meet customer expectations • Other duties as assigned

• Collaborate with our Nation’s largest Public Safety agencies to understand their needs and develop tailored drone solutions as a trusted expert and integral member of the Major Accounts Team. • Conduct product demonstrations and ensure the smooth integration of technology into customer agency operations and existing data management systems. • Assist with the coordination, and provide technical support, for “early access” pilot programs of Skydio products. • Gather and analyze customer feedback to inform product improvements and enhancements. • Work closely with cross-functional teams to support the development and execution of customer projects, including the development of Customer Success Plans and dock installation site readiness.

Role Description Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We're now looking for an ambitious consultant to join our delivery team based in the US. Primary area of focus for the position will be related to the Hotel practice line which spans corporate hotel program strategy design and execution including sourcing, program compliance, and optimization. This person will manage several consulting project workstreams across multiple clients. The ideal candidate is a self-starter with project management and hotel industry experience, comfortable working in a remote environment with up to 20% travel as needed. - Lead Multi-Workstream Engagements: Execute consulting projects across multiple clients, prioritizing objectives and applying project management methodologies to deliver results within scope, quality standards, and timelines. - Apply Hotel Subject Matter Expertise: Leverage hotel program strategy, sourcing, and technology (Cvent, AI) to drive client program optimization and compliance. - Distill Complex Strategy into Key Messages: Communicate sophisticated subject matter clearly to team members and clients, translating analysis into actionable insights. - Manage Global Supplier Relationships: Lead supplier partnerships while representing both client and consultancy interests, navigating complex negotiations and maintaining strategic alignment. - Drive Client Value & Retention: Successfully navigate global organizations, articulate project value to all stakeholder levels, and identify upsell and cross-sell opportunities to drive revenue growth. - Implement Organizational Change: Apply change management techniques to drive sustainable engagement impact, ensuring client adoption and long-term program success. Qualifications - 2-3 years’ experience in a hotel strategy, revenue management, sourcing and/or optimization role. - Knowledge of strategy, financial/business operations, cost management preferred. - Experience in the travel industry is preferred. - Hotel Platform Expertise: Experience managing hotel programs through platforms such as Cvent and related sourcing tools. - Data Visualization Proficiency: Expertise with data visualization tools such as Tableau, Birst, Power BI, or similar platforms. - Microsoft Office Mastery: Proficiency in Microsoft Office suite with strong concentration in Excel and PowerPoint. - Analytical Skills: Strong ability to think conceptually, evaluate alternatives, and recommend solutions using data interpretation and presentation. - Exceptional Communication Skills: Demonstrated ability to develop and deliver compelling internal and external presentations to diverse audiences. - Curious with a learner mentality, with demonstrated interest in emerging technologies including AI and automation tools. - Highly client-focused with exceptional attention to detail, a commitment to quality delivery, and the ability to anticipate and exceed stakeholder expectations. Requirements - Location: United States. - The US national base salary range for this position is from $60,200.00 - $111,800.00. - Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. Benefits - The #TeamGBT Experience: Work and life balance at Amex GBT. - Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources. - Travel perks: Access to deals each week from major travel providers on flights, hotels, cruises, and car rentals. - Skill development: Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - Commitment to Inclusion: Opportunities to connect with colleagues through global INclusion Groups to discuss challenges and drive company awareness and action. - And much more!

Role Description Du berätst Kunden zu Investment-, Vorsorge- und Finanzlösungen. - Du entwickelst individuelle Strategien für Vermögensaufbau. - Du arbeitest mit qualifizierten Interessenten (keine Kaltakquise). - Du baust dir langfristige Kundenbeziehungen auf. Qualifications - Abitur oder eine abgeschlossene kaufmännische Ausbildung. - Empathie und Freude an der Beratung von Kunden. - Eigeninitiative und Zielorientierung. - Deutsche Sprache. Requirements - Bereit, Leistung zu bringen. - Langfristig Karriere machen wollen. - Geeignet für Einsteiger, Quereinsteiger oder mit erster Erfahrung. Benefits - IHK-Abschluss im Finanzbereich (in 6 Monaten). - Vollständig bezahlte Ausbildung. - Keine Kaltakquise – Leads werden gestellt. - Attraktive, leistungsbasierte Vergütung (nach oben offen). - Langfristige Karriereperspektiven im Finanz- & Investmentbereich. - Flexible Arbeitszeiten & ortsunabhängiges Arbeiten.