Role Description We're looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts. You'll be the primary point of contact for a set of high-value customers — responsible for renewal, expansion, and long-term success. You'll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time. - Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions. - Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account. - Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%. - Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%. - Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders. - Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis. - Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership. - Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders. Qualifications - 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS. - Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV). - Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations. - Experience managing complex, multi-stakeholder accounts with long sales cycles. - Excellent written and verbal communication skills; ability to build trusted advisor relationships. - Strong commercial acumen — able to construct ROI narratives and business cases for expansion. - Experience working with SaaS platforms, preferably in the Salesforce ecosystem. - Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred). Preferred Qualifications - Experience with Salesforce DevOps tools or release management processes. - Familiarity with CI/CD, version control, or agile development practices. - Background working with enterprise customers. - Salesforce certifications (Admin, Platform App Builder, etc.). Benefits - Competitive Compensation Package - Health Benefits including Vision and Dental - HSA & FSA - 401(k) - Unlimited Flex Time Off Plan + All Major U.S. holidays - Remote Work Location - Phone / Internet Monthly Capped Reimbursement

Role Description As a Senior Product Manager, you own the strategy, roadmap, and outcomes for a key product area within Rithum's commerce platform. You operate largely independently, tackle open-ended and ambiguous problems, and bring cross-functional teams together around a shared vision. You are expected to have deep expertise in your domain and leverage AI-powered capabilities to rapidly shape the next generation of commerce for the world's largest retailers and brands. - Be the owner of our Catalog/Listings product and drive the long-term vision for the world’s leading eCommerce platform, leveraging AI-first approaches to accelerate discovery, decision-making, and delivery. - Synthesize qualitative inputs—including client interviews, support tickets, and survey feedback—using AI tools to identify themes, opportunity areas, and prioritization inputs that inform product strategy. - Define, write, and maintain AI evaluation datasets and rubrics to measure model performance (e.g., accuracy, hallucination rates, tone). - Collaborate with engineering, product, and cross-functional teams to drive efficient business processes, improve team operations, and align client needs with internal objectives. - Own and drive roadmap prioritization for your product area, making independent decisions on scope, sequencing, and trade-offs while incorporating AI-assisted insights and data exploration. - Leverage AI tools to prototype and validate product concepts and workflows (e.g., user flows, wireframe descriptions, low-fidelity mocks) to de-risk ideas prior to engineering investment. - Lead end-to-end product development & execution from concept to launch (e.g., PRDs, prioritization, client discussions, testing & QA, change management, client adoption/engagement, etc.), holding yourself and your cross-functional team accountable for high-quality, timely delivery. - Use AI to accelerate product documentation workflows (PRDs, one-pagers, release notes) while exercising strong editorial judgment and maintaining product quality and clarity. - Track development progress, report on status to stakeholders, and assist in managing product release cycles. Support product testing and validation to ensure high-quality releases and a seamless user experience. - Be the voice and champion of our clients; triage incoming requests with urgency and follow-through and build relationships grounded in trust. - Lead and influence stakeholders across functional teams of designers and engineers to ensure successful delivery at a fast velocity; ensuring high product validation and QA standards are met. - Collaborate with stakeholders at all levels of the organization to gain buy-in and alignment on product strategies, goals and initiatives, balancing urgency and resource availability. - Leverage AI-assisted data exploration and analysis (e.g., natural language querying, chart interpretation, anomaly identification) to support faster, evidence-based product decisions. Qualifications - 3+ years of proven product management experience within the B2B SaaS industry with a complex enterprise level product, preferably in ecommerce. - Experience building products that help brands and sellers successfully onboard product catalogs, including tools for feed submission, validation feedback, and error resolution that reduce friction and time-to-live for new listings. - Experience defining and tracking catalog health metrics, such as attribute completeness, image quality scores, indexing latency, etc., and using data to prioritize roadmap investments that improve catalog quality at scale. - Experience as a Product Manager working on AI‑powered products, AI workflows, or data & insights platforms. - Hands-on experience writing evaluations for AI/ML systems (e.g., RAG systems, agents, LLMs). - Strong experience with the full product development lifecycle, including setting goals for your products, measuring the results, and quantifying the impact of features on the business. - Experience driving strategy and execution for complex, integrated software ecosystems, particularly with unifying multiple platforms. - Proven experience in supporting team-based projects, with a focus on ensuring alignment with project goals and contributing to technical teams. - Experience using AI tools to synthesize qualitative research (e.g., client interviews, support tickets, survey feedback) into structured themes, opportunity areas, and/or prioritization inputs. - Experience prototyping product concepts or workflows using AI tools (e.g., generating wireframe descriptions, user flows, or low-fidelity mockups via AI) to validate ideas before engineering investment. - Proven use of AI to accelerate documentation workflows (PRDs, release notes, one pagers, etc.) while maintaining high quality and appropriate editorial judgment. - Comfort using AI-assisted tools for data exploration and analysis (e.g., natural language querying of datasets, AI-generated chart interpretation, or anomaly identification) to support faster, evidence-based decisions. - Strong ability to work with vendors and internal teams, ensuring effective communication with stakeholders for successful project delivery. - Comfortable presenting product strategy and impact to stakeholders across all levels of the organization. - Analytically minded with proficiency in data-driven decision making and experience with product analytics tools. - Experience collaborating with large clients – our clients are some of the biggest in commerce. - Positive & growth-oriented mindset with a strong bias to action. - Strong and concise written & verbal communication skills with the ability to impactfully tailor your communication to any audience. - Ability to explain technical concepts to non-technical audiences. - Ability to work in fast-paced environments and manage multiple projects simultaneously. Requirements - Bachelors or Advanced degree. - 5+ years of product management experience. - Expertise in product discovery and search, including ownership of search relevance, indexing strategies, faceted navigation, and ranking models that drive measurable improvements in findability and conversion. - PM experience at a top tech company or fast-growing startup preferably in eCommerce. - Intrapreneurial/founder mindset. - Experience working on a global product management team. - Travel Required: Up to 10%. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1. - A 6% 401(k) match. - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days. - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave. - Accident, critical illness, and hospital indemnity insurance. - Pet insurance. - Legal assistance and identity theft insurance plans. - Life insurance 2x salary. - Access to the Calm app and the Employee Assistance Program. - $65/month Remote work stipend for internet. - Culture and team-building activities. - Tuition assistance. - Career development opportunities. - Charitable contribution match up to $250 per year.

• Develop and execute partner enablement programs, training initiatives, and go-to-market strategies for strategic enterprise partners and Systems Integrators. • Create scalable frameworks and resources that accelerate partner adoption and engagement. • Lead the planning and execution of joint marketing initiatives with global partners. • Drive integrated campaigns, events, and partner-led marketing activities that support ecosystem growth and business objectives. • Manage executive engagement programs with senior partner stakeholders. • Coordinate strategic meetings, communications, and relationship-building initiatives that strengthen partner alignment. • Partner closely with internal marketing, product, sales, partnerships, and operations teams to ensure alignment on priorities, timelines, and deliverables. • Manage multiple complex initiatives simultaneously while maintaining attention to detail and execution excellence. • Support the development and expansion of strategic partner relationships through marketing programs and ecosystem engagement activities. • Leverage partner insights and performance data to inform strategy and optimize program effectiveness.

• Build and maintain strong relationships with assigned strategic accounts through regular customer engagement and account management activities. • Serve as a trusted advisor by understanding customer challenges and identifying solutions that align with their business needs. • Drive Account retention through assisting customers in delivering on their internal initiatives and desired business outcomes. • Identify and execute cross-sell and upsell opportunities to increase account revenue. • Establish customer-specific success goals and ensure successful onboarding experiences. • Monitor account health, customer engagement, and product adoption to ensure fast time-to-value and long-term satisfaction. • Resolve customer issues and collaborate with internal teams to deliver exceptional customer support. • Create compelling presentations and leverage data analysis to communicate value and recommendations to customers.