• Own Developer Foundations: the shared layer the rest of Cisco builds on • Set the direction for that layer and own its outcomes • Shape the strategy for the foundations and carry accountability for where they go • Partner across DevNet, Legal, and Security to achieve goals • Measure outcomes that matter: reliability and performance • Make building blocks reliable, coherent, and easy to build on

Role Description Koniag Management Solutions, LLC is seeking a motivated Mid-Level ServiceNow Developer to support KMS and our government customer. This position is remote and requires the candidate to be able to obtain a Public Trust. This role offers an excellent opportunity for a junior to mid-level developer to grow their ServiceNow expertise while working on diverse projects and learning from senior team members. The ideal candidate will have foundational ServiceNow experience and a strong desire to advance their technical skills. Essential Functions, Responsibilities & Duties may include, but are not limited to: - Work under the guidance of senior developers and collaborate with business stakeholders to configure and customize the ServiceNow platform. - Contribute to development efforts, learn best practices, and support the delivery of ServiceNow modules and integrations. - Configure and develop ServiceNow applications and modules, primarily in ITSM and other platform capabilities. - Develop and maintain workflows, business rules, UI policies, client scripts, and catalog items. - Assist with system integrations between ServiceNow and other applications using REST, SOAP, and integration tools. - Write and maintain clear, well-documented code following established development standards. - Participate in requirement gathering sessions with business analysts and stakeholders. - Perform unit testing and support user acceptance testing activities. - Troubleshoot and resolve technical issues within the ServiceNow platform with guidance from senior team members. - Participate in code reviews and incorporate feedback to improve development skills. - Assist with platform upgrades, testing, and release management activities. - Create and update technical documentation for configuration and customization work. - Stay current with ServiceNow platform updates and participate in training opportunities. - Support production incidents and service requests as needed. - Support Agile development approach for feature and platform delivery. - Support change management activities related to ServiceNow implementation. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience. - Minimum 1-4 years of hands-on ServiceNow development experience. - Experience with at least two full lifecycle ServiceNow implementations (Design through O&M). - Experience working with at least one ServiceNow module (ITSM, ITOM, ITBM/SPM, CSM, HR, or others). - Practical experience with ServiceNow development tools and scripting. Requirements - Working knowledge of JavaScript and ability to write functional scripts. - Understanding of ServiceNow platform basics including tables, forms, lists, and UI configuration. - Experience with ServiceNow development tools: Business Rules, Client Scripts, UI Policies, Script Includes, Workflows. - Basic understanding of web technologies: HTML, CSS, XML, and JSON. - Familiarity with REST and SOAP APIs and basic integration concepts. - Basic understanding of ITIL processes (Incident, Problem, Change, Service Request). - Fundamental database concepts and querying capabilities. - Ability to follow technical documentation and coding standards. - Strong willingness to learn and develop new technical skills. - Good analytical and problem-solving abilities. - Effective communication skills with ability to ask clarifying questions. - Team player who collaborates well with others. - Ability to manage time effectively and meet deadlines. - Attention to detail and commitment to quality work. - Customer service mindset with focus on user experience. - Adaptability and openness to feedback and coaching. - Self-motivated with ability to work with moderate supervision. Benefits - Competitive compensation. - Extraordinary benefits package including health, dental and vision insurance. - 401K with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks paid time off. - And more. Security Requirement - Ability to obtain a Public Trust. Desired Skills and Competencies - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Application Developer (CAD) or working toward certification. - Exposure to Service Portal or UI Builder development. - Experience with Flow Designer. - Familiarity with SNOW reporting and dashboards. - Experience with SNOW Update Sets and source control concepts. - Understanding of SNOW IntegrationHub basics. - Basic knowledge of Agile/Scrum development methodologies. - Basic project coordination or task management experience. - Experience with ticketing or workflow systems. - Demonstrated ability to learn technical concepts quickly. - Participation in ServiceNow community forums or user groups. - Training or documentation creation experience. - Basic understanding of business process analysis. - Problem management and troubleshooting experience.

• Lead Adelaide's engineering function, setting technical direction • Own the engineering strategy and day-to-day delivery • Partner closely with Product, Data Science, and executive teams • Manage and mentor engineering managers • Ensure systems meet the reliability and quality standards • Drive prioritization tradeoffs across engineering teams • Recruit, mentor, and retain a high-performing engineering team

• Diseñar y desarrollar soluciones de software bajo arquitecturas modernas (microservicios, clean architecture), asegurando escalabilidad y rendimiento • Participar en el ciclo completo de desarrollo: análisis, diseño técnico, construcción, pruebas y despliegue de aplicaciones. • Implementar buenas prácticas de desarrollo (code reviews, testing, control de versiones) y asegurar la calidad del código. • Definir e implementar integraciones mediante APIs y gestionar la seguridad de las aplicaciones (OAuth2, manejo de tokens). • Automatizar procesos de integración y despliegue (CI/CD), así como colaborar en la contenerización y uso de entornos cloud. • Documentar soluciones técnicas y colaborar con equipos multidisciplinarios para la evolución de la arquitectura y mejoras continuas