Koniag Government Services, LLC

Role Description Koniag Technology and Infrastructure Solutions (KTIS) is seeking experienced Supervisory Technical Support Representatives to lead our contact center support team. The ideal candidates will have strong leadership skills and a customer-focused approach. These supervisors will be responsible for managing technical support staff, ensuring quality service delivery, and driving continuous improvement in our support operations. - Oversee daily support operations and lead a team of technical support representatives. - Supervise, coach, and mentor a team of technical support staff providing first-level and second-level technical support. - Monitor team performance against established KPIs and service level agreements. - Coordinate daily activities, manage schedules, and allocate resources to meet service demands. - Review and evaluate the quality of technical support provided by team members. - Provide feedback, training, and developmental guidance to team members. - Participate in hiring, onboarding, and performance evaluation processes. - Handle escalated customer issues and complex technical problems. - Create and maintain technical documentation, knowledge base articles, and support procedures. - Generate regular reports on team performance, ticket metrics, and customer satisfaction. - Identify trends and recurring issues to develop proactive solutions. - Collaborate with other departments to resolve cross-functional challenges. - Implement and maintain quality assurance processes. - Stay current with emerging technologies and industry best practices. - Ensure compliance with organizational policies and security protocols. - Serve as a technical resource for the team by providing guidance on complex issues. Qualifications - High School Diploma or GED required (Associate's or Bachelor's degree in IT-related field preferred). - 5-7 years of technical support experience, with at least 2 years in a supervisory capacity. - Demonstrated experience in managing technical support teams. - Proven track record of successful customer service delivery in a technical environment. - HDI Support Center Team Lead (or equivalent) or ability to obtain within 6 months of employment. Requirements - Strong leadership and team management skills. - Extensive technical knowledge of computer systems, networks, and enterprise applications. - Experience with help desk ticketing systems and support metrics. - Excellent verbal and written communication skills. - Ability to prioritize tasks and manage competing demands. - Strong problem-solving and decision-making abilities. - Customer service orientation with a focus on quality. - Experience with workforce management and scheduling. - Knowledge of ITIL practices and service desk operations. - Ability to work in a fast-paced, changing environment. - Proficiency with Microsoft Office suite and technical support tools. - Experience conducting performance evaluations and providing constructive feedback. - Ability to manage stressful situations and maintain composure. Desired Skills and Competencies - Associate's or Bachelor's degree in Computer Science, Information Technology, or related field. - Experience in government contracting environments. - Knowledge of call center or help desk management software. - Knowledge of DoD household goods (HHG) processes. - Understanding of personal property entitlements. - DPS (Defense Personal Property System) module expertise. - MilMove module expertise. - Experience with remote support technologies. - Training or coaching certification. - Project management experience. - Knowledge of technical writing and documentation standards. - Experience with continuous improvement methodologies. - Familiarity with change management principles. - Experience with budget management. - Knowledge of relevant compliance requirements (NIST, FISMA, etc.). - Bilingual capabilities. - Experience with data analysis and reporting tools. Security Requirement - Ability to obtain a Public Trust. Benefits - Competitive compensation. - Extraordinary benefits package including health, dental, and vision insurance. - 401K with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks paid time off. - And more. Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies. For more information, please visit www.koniag-gs.com .

Role Description Tuknik Government Services, a Koniag Government Services company, is seeking an RPA Lead with a Secret Security clearance to support TGS and our government customer. This is a remote opportunity. The RPA Lead is responsible for the comprehensive administration, management, and support of the organization's UiPath RPA platform and Orchestrator environment. This role serves as the primary technical resource and point of contact for all organizational UiPath customers. The position requires a blend of technical expertise, customer service excellence, and educational outreach to ensure optimal utilization of the organization's UiPath automation capabilities. The ideal candidate will manage all aspects of the UiPath Orchestrator infrastructure, including access controls, configurations, and system maintenance, while also serving as a trusted advisor and support resource for users across the organization. This role is critical to enabling successful RPA implementations and fostering a collaborative community of automation practitioners. Essential Functions, Responsibilities & Duties may include, but are not limited to: - Platform Administration & Management: - Maintain and administer the organization's UiPath Orchestrator environment, ensuring optimal performance, security, and availability. - Manage user access, permissions, roles, and security controls for all organizational UiPath customers. - Help users configure and optimize Orchestrator settings, including tenant management, folder structures, and environment configurations. - Monitor system performance, troubleshoot issues, and implement solutions to maintain platform stability. - Coordinate with IT security teams to ensure compliance with organizational cybersecurity policies and standards. - Perform regular system updates, patches, and maintenance activities. - Manage robot deployment, licensing, and resource allocation across the organization. - Customer Support & Help Desk Services: - Serve as the primary point of contact for all UiPath-related help desk requests and technical inquiries. - Triage, prioritize, and resolve user issues in a timely and professional manner. - Provide technical guidance and troubleshooting support to automation developers and end users. - Document and track support requests using the organization's ticketing system. - Escalate complex technical issues to appropriate resources when necessary. - Conduct root cause analysis for recurring problems and implement preventive solutions. - Maintain service level agreements (SLAs) for support request resolution. - Documentation & Knowledge Management: - Develop and maintain comprehensive documentation for UiPath platform usage, best practices, and standard operating procedures. - Manage and update the organization's UiPath wiki page with current information, tutorials, and resources. - Create user guides, quick reference materials, and training documentation. - Document platform configurations, access procedures, and troubleshooting guides. - Maintain a knowledge base of frequently asked questions and common issues. - Ensure all documentation is accurate, up-to-date, and accessible to authorized users. - Training, Education & Outreach: - Design and deliver training sessions on UiPath platform capabilities, features, and best practices. - Host and facilitate weekly and ad-hoc working group meetings for UiPath users and stakeholders. - Provide one-on-one coaching and mentoring to automation developers and users. - Foster a community of practice among RPA practitioners across the organization. - Stay current on UiPath product updates and communicate new features to user community. - Promote adoption of automation best practices and standardization across customer groups. - Customer Relationship Management: - Build and maintain strong working relationships with user groups. - Understand customer requirements and translate them into technical solutions. - Serve as a liaison between customers and technical teams. - Gather user feedback and identify opportunities for service improvement. - Communicate platform changes, maintenance windows, and system updates to stakeholders. Qualifications - Minimum 3-4 years of hands-on experience with UiPath platform, including Orchestrator administration. - Demonstrated experience managing enterprise software platforms and user access controls. - Previous experience in a technical support or help desk role. - Experience with documentation creation and knowledge management systems. - Experience conducting training sessions and facilitating working group meetings. - Advanced knowledge of UiPath Orchestrator administration, configuration, and management. - Strong understanding of UiPath Studio, Robots, and automation architecture. - Proficiency with UiPath access control management, security configurations, and role-based permissions. - Familiarity with ticketing systems and support request management. - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools. - U.S. Citizen. - Minimum of 2-4 years prior management or technology consulting experience, preferably in the Public Sector/Federal Government. - Experience working in a fully remote setting, and working with cross-functional teams. - Strong understanding of Agile software development processes. - Experience producing client-facing deliverables and presentations and participating in client meetings. - Strong analytical and problem-solving skills. - Able to function, adapt, and succeed in a constantly changing, fast-paced environment. - Positive attitude and motivation to deliver the highest quality work. - Strong communication skills (both verbal and written). - Self-organized and structured, with the ability to define your own tasks. Clearance Requirement - Ability to obtain a Secret Clearance. Preferred Qualifications - UiPath certifications (e.g., UiPath Certified Professional Administrator, UiPath Certified RPA Associate). - Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field; OR equivalent combination of education and professional experience in RPA, IT administration, or related fields. Benefits - Competitive compensation. - Extraordinary benefits package including health, dental, and vision insurance. - 401K with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks paid time off. - And more.

Role Description Koniag Technology Solutions, inc a Koniag Government Services company, is seeking a VoIP Network Engineer to support KTS and our government customer. This position requires the candidate to be able to obtain a Public Trust. The position is remote. - Meeting with IT managers to determine the company’s networking needs. - Analyzing existing VoIP networks and computer systems. - Developing architecture plans for voice and data services. - Installing network hardware modules including IP and PBX communication servers. - Designing and implementing Cisco Unity Systems. - Troubleshooting VoIP network issues. - Analyzing and upgrading network security systems and protocols. - Adding network users and managing company permissions. - Optimizing network installations for future expansion. - Training staff on network and system protocols. - Optional: Mitel. Qualifications - Bachelor’s degree in information technology, computer science, or a similar field. - Previous experience working as a VoIP network engineer. - In-depth knowledge of VoIP systems and IP Protocols. - Knowledge of hardware systems including servers, memory modules, processors, and peripherals. - Detailed knowledge of network security systems and software. - Good project management skills. - Familiarity with WAN and LAN systems. - Excellent troubleshooting skills. - Advanced written and verbal communication skills. Requirements - Ability to obtain a Public Trust. Benefits - Competitive compensation. - Extraordinary benefits package including health, dental and vision insurance. - 401K with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks paid time off. - And more. Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Role Description Koniag Emerging Technologies, LLC, a Koniag Government Services company, is seeking a Senior Databricks Engineer with a Secret security clearance to support KET and our government customer in Washington, DC. This is a remote position. The Senior Databricks Engineer will be responsible for designing, developing, and deploying scalable data infrastructure while driving key data engineering initiatives. By leveraging the Databricks platform and deep expertise in modern data warehousing and the Medallion Architecture, the engineer will build data pipelines supporting the Department of State’s “4Ps” data lake. The ideal candidate will be able to support the following functions: - Cross-Functional Collaboration: Work closely with project managers, team members, and business owners to gather requirements, communicate progress, and ensure data meets customer needs. - Architecture & Design: Architect and implement scalable, highly available data pipelines using Databricks, adhering to the Medallion Architecture (Bronze, Silver, Gold layers) to ensure data quality, consistency, and optimized reporting. - Data Quality Governance & Monitoring: Establish comprehensive data quality standards and implement monitoring dashboards to enable business owners and responsible parties to track and proactively address data issues. - Pipeline Development: Write clean, efficient, and production-ready code using PySpark and SQL for complex data extraction, transformation, and loading (ETL/ELT) processes. Expertise in DLT and structured streaming pipelines. - API Integration: Design and build robust data ingestion pipelines to reliably pull from various third-party external systems using RESTful API integrations. - Automated Deployments (CI/CD): Implement infrastructure and pipelines as code. Utilize Databricks Asset Bundles (DABs) integrated with Azure DevOps to manage and automate deployments across Development, Staging, and Production environments safely and reliably. - Code Reusability: Develop, package, and maintain custom Python libraries and modules to establish common frameworks used across multiple data projects and teams. - Data Warehousing: Apply foundational and advanced data warehousing concepts (e.g., dimensional modeling, slowly changing dimensions) to optimize data storage and retrieval for downstream analytics and business intelligence. - Performance Tuning: Monitor, troubleshoot, and optimize Databricks clusters and Spark jobs to ensure maximum efficiency and cost-effectiveness. - External BI & Native Dashboarding: Securely share data with external BI tools (such as PowerBI or SAP BusinessObjects) and develop dashboards and capabilities natively within the Databricks environment. - Mentorship & Leadership: Serve as a technical SME for the data engineering team, conducting code reviews, establishing best practices, and mentoring other staff members. Qualifications - Knowledge of Object Oriented Programming (OOP) concepts and proficiency in one or more programming or scripting languages (Java, C#, Python, JavaScript, PowerShell). - Experience: 8+ years of dedicated Data Engineering experience, with at least 3+ years functioning in a senior capacity focused on the Databricks ecosystem. - Core Languages: Expert-level proficiency in PySpark and complex SQL. - Python Library Management: Proven ability to create, package, and manage custom Python libraries (e.g., building Wheel files) for scalable reuse across multiple data pipelines and projects. - API Data Ingestion: Deep understanding of HTTP REST methods (GET, POST, PUT, etc.) with hands-on experience extracting, paginating, and processing data from external API sources. - Frameworks & Methodology: Deep theoretical and practical understanding of modern Data Warehousing concepts and hands-on experience building out the Medallion Architecture. - DevOps & CI/CD: Proven experience automating Databricks deployments. Hands-on experience configuring and deploying Databricks Asset Bundles (DABs) using Azure DevOps (creating YAML pipelines, managing service principals, and handling multi-workspace deployments). - Cloud Platforms: Strong familiarity with the broader cloud ecosystem surrounding Databricks (e.g., Azure Data Lake Storage Gen2, Azure Key Vault). - Version Control: Proficiency with Git-based version control workflows. - Concise and comprehensive written and oral communication skills for both technically understanding and customer usage support. Requirements - Secret Security clearance. Desired Skills - Experience with a wide range of data products, BI tools, and visualization libraries such as Tableau, PowerBI, Jupyter Notebooks, d3js, and Analytics Search Tools such as Elasticsearch, SOLR, Lucene. - Experience working with HR application (PeopleSoft) data for reporting purposes. - 3+ years of .NET, Java or similar OOP experience. - Experience writing Oracle PL/SQL queries, packages, and procedures. - Experience architecting Data Vault 2.0 solutions. Benefits - Competitive compensation. - Extraordinary benefits package including health, dental, and vision insurance. - 401K with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks paid time off. - And more. Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services, and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward-leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

Role Description Tuknik Government Services, LLC, a Koniag Government Services company, is seeking a Help Desk Analyst to support TGS and our government customer. The position is remote. Essential Functions, Responsibilities & Duties may include, but are not limited to: - Provide excellent customer service and solve problems requiring a diverse technical capability (primarily for the Windows Desktop operating system with Microsoft Office 365, Microsoft Office Suite, and various standard applications (COTS). - Technically proficient with Windows 11, Intune, TCP/IP, Wi-Fi, smartphones, tablets, printers and typical office automation application support. - Remote computer support (Beyond Trust / Bomgar). - Owning, tracking and resolving Information Technology (IT) incidents and requests using the Remedy Helix ITSM. - Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service related issues are identified and resolved within established SLAs. - Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems. Qualifications - At least 1 year of relevant experience. - Associate’s degree or equivalent work experience. - CompTIA A+ certified (preferred). - HDI certified (preferred). Requirements - Ability to obtain Government Security Clearance. Benefits - Competitive compensation. - Extraordinary benefits package including health, dental and vision insurance. - 401K with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks paid time off. - And more. Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com . Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352.

Role Description Koniag Professional Services LLC, a Koniag Government Services company, is seeking a Project Manager to support KPS and our government customer. The position is remote and requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity. The Project Manager will serve as a full-time resource for comprehensive cross-site evaluation projects, ensuring the successful execution of data collection, analysis, and reporting across multiple evaluation components. This role requires strong leadership, exceptional organizational skills, and experience managing complex public health evaluation projects. The position requires a full-time commitment throughout the period of performance to ensure continuity and consistent oversight. - Senior-level position responsible for overseeing and leading large and complex evaluation projects within an organization. - Duties include managing project portfolios, defining project strategies, leading project teams, ensuring project quality, and managing project risks: - Develop and maintain comprehensive project work plans, timelines, and evaluation plans. - Coordinate all project activities across the base period and option periods. - Maintain ultimate accountability for Firm-Fixed-Price budget enforcement and strict schedule adherence across all Option Years. - Manage project scope, deliverables, and strict Firm-Fixed-Price (FFP) budget enforcement across all Option Years. - Facilitate bi-weekly coordination calls with government staff and evaluation coordinators. - Establish and maintain relationships with funded health departments and partner organizations throughout the contract period. - Coordinate with recipients, subrecipients, and additional partners on a continuous basis. - Serve as primary point of contact between contractor team and government stakeholders. - Facilitate kickoff meetings and annual recipient presentations. - Present findings to government leadership and at annual recipient meetings. - Monitor project performance daily and implement corrective actions as needed. - Provide continuous availability for urgent project needs and government communications. - Oversee development, pilot testing, and cognitive testing of data collection instruments in English and Spanish. - Manage primary data collection activities, including surveys, key informant interviews, and focus groups. - Ensure compliance with IRB protocols and informed consent procedures. - Coordinate recruitment strategies with project recipients and subrecipients. - Oversee human-based transcription and data cleaning processes. - Monitor data collection timelines and quality throughout the data collection period. - Ensure all deliverables meet government accessibility standards (Section 508 compliance). - Review deliverables for accuracy, grammar, and professional presentation before submission. - Implement quality control measures for data collection and analysis. - Monitor contractor and subcontractor compliance with all contract requirements. - Conduct regular quality checks on all project outputs. - Actively apply quality assurance measures to contract management. - Supervise project staff and coordinate with subcontractors daily. - Assign roles and responsibilities across the project team. - Ensure all team members complete the required government records management training. - Monitor team compliance with Non-Disclosure Agreements (NDAs). - Conduct regular team meetings and performance reviews. - Prepare monthly progress reports, detailed invoices, and annual reports. - Coordinate development of evaluation briefs and fact sheets. - Oversee creation of summary reports and PowerPoint presentations. - Ensure timely submission of all deliverables per contract schedule. - Maintain comprehensive project documentation and records. Qualifications - Master of Science degree and 8 years of experience or a Bachelor of Science degree and 10 years of experience in public health, social sciences, evaluation, or project management. Doctoral degree preferred. Requirements - 5 years managing large-scale evaluation projects ($1M+ budgets). - Demonstrated experience with federal contracts. - Experience managing cross-site evaluations or multi-jurisdictional projects. - Proven track record managing projects of similar scope and complexity. - Experience managing full-time, multi-year contracts with consistent deliverables. - Expert knowledge of project management methodologies and tools. - Experience with qualitative and quantitative data collection methods. - Familiarity with public health program evaluation frameworks. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Experience with project management software (MS Project, Smartsheet, etc.). - Knowledge of 508 compliance requirements. - Familiarity with federal cooperative agreement structures. - Experience with OMB/PRA clearance processes for data collection. - Exceptional organizational and time management skills. - Strong written and verbal communication abilities. - Proven ability to manage multiple priorities and deadlines simultaneously. - Experience working with diverse stakeholders. - Problem-solving and critical thinking skills. - Attention to detail and commitment to quality. - Ability to work independently and as part of a team. - Demonstrated ability to maintain focus and productivity on long-term projects. Preferred Qualifications - PMP (Project Management Professional) certification. - Experience with HHS, substance abuse, overdose prevention, or harm reduction programs. - Spanish language proficiency. - Experience with sensitive populations and human subjects' research. - Knowledge of Federal Records Management requirements (44 U.S.C.). - Understanding of public health program strategies and interventions. Additional Requirements - Full-time remote work with occasional travel to government facilities and travel to annual recipient meetings as required. - Required to travel domestically to one CDC onsite meeting per year. - Must successfully complete a background check for a Public Trust to start. - Must be able to obtain and maintain government facility access as needed. - Must sign a Non-Disclosure Agreement. Security Requirement - Must successfully complete a background check for a Public Trust to start. Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

Role Description Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking a Network Administrator Tier 2 (Network Operations Center) to support KDS and our government customer. This position requires the candidate to be able to obtain a Public Trust. This is a remote opportunity, but 1 PM to 9 PM Mountain shift. The Tier 2 Network Administrator supports the Tier 3 Network team by assisting in the maintenance, monitoring, and basic troubleshooting of network systems. This role is responsible for: - Verifying configurations - Managing vendor communications - Coordinating with internal teams to resolve network-related issues The Tier 2 Network Administrator plays a key role in ensuring network reliability and performance while escalating complex issues to Tier 3 or Tier 4 staff as needed. Essential Functions, Responsibilities & Duties may include, but are not limited to: - Assist in network assessments and documentation of requirements - Verify network hardware/software configurations against approved standards - Perform basic troubleshooting of routers, switches, firewalls, and other network devices - Monitor network performance and escalate anomalies to Tier 3 staff - Coordinate with vendors and internal teams to resolve service issues - Maintain accurate records of network incidents, changes, and resolutions - Support user account administration and access control - Assist with client device setup and connectivity issues - Monitor system logs and report authentication or hardware anomalies - Apply routine security patches under guidance from Tier 3 staff - Utilize network monitoring tools to identify performance or security issues - Maintain clear and professional communication with technical and non-technical stakeholders Qualifications - Basic understanding of network protocols and troubleshooting techniques - Familiarity with network hardware (routers, switches, and firewalls) - Ability to follow documented procedures and escalate appropriately - Strong organizational and documentation skills - Exposure to network monitoring and ticketing systems - Interest in learning network automation and scripting Requirements - Associate's degree in Computer Science, Information Technology, or related field (Bachelor's preferred) - 2-3 years of experience in network support or administration - Exposure to regulated or secure environments is a plus - Entry-level certification (Cisco CCNA or CompTIA Network+) - Ability to obtain a Public Trust Benefits - Competitive compensation - Extraordinary benefits package including health, dental, and vision insurance - 401K with company matching - Flexible spending accounts - Paid holidays - Three weeks paid time off - And more Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Role Description Koniag Data Solutions LLC, a Koniag Government Services company, is seeking an Entry-Level Project Analyst to support KDS and our government customer. This position requires the candidate to be able to obtain a Public Trust. The position is remote. The Entry-Level Project Analyst will support the development and delivery of training programs, internal and external communications, and graphic design projects. This role provides hands-on experience in coordinating creative projects while managing timelines, stakeholder expectations, and quality deliverables. Principal responsibilities will include but are not limited to: - Assist in coordinating training program development from concept through delivery - Track training project schedules, milestones, and participant registration/completion metrics - Support the creation of training materials, including presentations, job aids, and e-learning modules - Design graphics, infographics, and visual assets for training materials and communications - Develop and format internal communications such as newsletters, announcements, and intranet content - Maintain brand consistency across all communications and training materials - Coordinate with subject matter experts to gather content and ensure accuracy - Edit and proofread training documents and communications for clarity and consistency - Assist in managing the training materials library and version control - Support the planning and coordination of training sessions, webinars, and workshops - Collect and analyze training feedback and effectiveness metrics - Create visual templates and style guides for training and communications use - Maintain project management tools tracking communications campaigns and training initiatives - Assist in the development of multimedia content including video scripts and storyboards - Support social media content creation and scheduling as needed Qualifications - 0-2 years of experience in communications, graphic design, project work, or related role (internships, academic projects, and portfolio work considered) - Ability to obtain a Public Trust - Relevant coursework in instructional design, visual communications, or multimedia production - Internship or volunteer experience creating training materials, communications, or graphic design projects - Experience developing content for varied audiences Requirements - Experience with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise 360) - Familiarity with Learning Management Systems (LMS) platforms - Basic video editing skills using Adobe Premiere Pro, Camtasia, or similar software - Knowledge of instructional design models (e.g., ADDIE, SAM) - Experience with project management software (e.g., Asana, Monday.com, Trello) - Understanding of accessibility standards (Section 508, WCAG) for digital content - Basic HTML/CSS knowledge for email and web content formatting - Experience with Canva, Figma, or other collaborative design tools - Familiarity with content management systems (CMS) such as SharePoint or WordPress - Basic photography and image editing skills - Understanding of social media best practices and platform specifications - Experience creating infographics and data visualizations - Familiarity with brand management and style guide development Benefits - Competitive compensation - Extraordinary benefits package including health, dental and vision insurance - 401K with company matching - Flexible spending accounts - Paid holidays - Three weeks paid time off - And more

Role Description Koniag Professional Services LLC, a Koniag Government Services company, is seeking a Data Collection Specialist (Bilingual)/ Data Research Analyst to support KPS and our government customer. This position requires the candidate to be able to obtain a Public Trust. The position is remote and is for a Future New Business Opportunity. The Data Collection Specialist (Bilingual)/Data Research Assistant is a full-time role focused on primary data collection and supporting comprehensive data research and analysis for federal government programs. This position requires fluency in English and Spanish to conduct culturally sensitive data collection among diverse populations, including individuals at high risk for overdose and those implementing overdose-prevention interventions. Primary Functions & Responsibilities - Data Collection Activities: - Conduct qualitative data collection, including key informant interviews and focus groups in both English and Spanish. - Coordinate with federally funded health departments, recipients, and subrecipients to recruit data collection respondents. - Develop and implement recruitment and outreach strategies in collaboration with additional partners. - Establish and maintain connections with community partners across multiple jurisdictions. - Ensure informed consent is obtained from all respondents prior to data collection. - Record all focus groups and key informant interviews audio (with permission). - Maintain detailed field notes and documentation. - Participate in pilot testing and cognitive testing of data collection instruments in both English and Spanish. - Data Research and Analysis Support: - Transcribe and/or review transcriptions of qualitative data (focus groups and interviews). - Conduct thorough data cleaning of qualitative transcripts and quantitative survey data. - Apply codebooks to qualitative data using qualitative analysis software. - Assist with preliminary qualitative and quantitative data analyses. - Generate descriptive statistics and frequency distributions. - Create tables, figures, and graphics to communicate key findings. - Contribute to summaries of preliminary findings and dissemination products. Qualifications - Master of Science degree with 8 years of experience or a Bachelor of Science degree with 10 years of experience in fields such as public health, social sciences, psychology, sociology, or related disciplines. - Minimum of 3 years of related experience conducting qualitative data collection (interviews, focus groups). - Experience working with sensitive populations and/or public health research. - Demonstrated experience with data management and qualitative data analysis. Requirements - Language Skills: - Fluency in both English and Spanish (reading, writing, and speaking). - Ability to conduct professional interviews and facilitate focus groups in both languages. - Cultural competency in working with Spanish-speaking populations. - Technical Skills: - Proficiency with qualitative data analysis software (e.g., NVivo, Atlas.ti, MAXQDA, Dedoose). - Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Demonstrated experience with qualitative data analysis software (SPSS, SAS, Stata, or R) preferred. - Excellent data management and organizational skills. - Strong interpersonal and communication skills for building rapport with diverse respondents. - Ability to work independently and as part of a multidisciplinary team. - Excellent attention to detail and commitment to data quality. - Strong organizational and time management skills. - Ability to handle sensitive and confidential information with discretion. Preferred Qualifications - Experience with overdose prevention, substance use disorder, or harm reduction programs. - Knowledge of Federal public health programs and evaluation methodologies. - Experience working with Federal cooperative agreements. - Familiarity with emergency medical services, navigation services, or community-based prevention programs. - Experience with human subjects’ research and IRB protocols. - Certification in qualitative research methods. Security Requirement - Must successfully complete a background check for a Public Trust to start. - Must be able to obtain and maintain federal facility access as needed and sign a Non-Disclosure Agreement. Travel - Required to travel domestically to one CDC onsite meeting per year. Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. Company Description Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

Role Description Koniag Technology & Infrastructure Solutions (KTIS) is seeking dedicated Tier I Customer Support Representatives to join our technical support team. The ideal candidates will have a passion for customer service, strong technical aptitude, and excellent communication skills. As the first point of contact for our clients, these individuals will play a crucial role in maintaining customer satisfaction and resolving technical issues efficiently. - Respond to customer inquiries and support requests via phone, email, chat, and ticketing systems. - Diagnose and resolve basic to intermediate technical problems according to established procedures. - Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system. - Escalate complex issues to appropriate Tier II or Tier III support teams when necessary. - Follow up with customers to ensure satisfaction and complete resolution of their issues. - Identify and document recurring issues to help improve products and services. - Maintain knowledge of company products, services, and policies to provide accurate information. - Contribute to the development of knowledge base articles and support documentation. - Meet or exceed performance metrics related to call handling, ticket resolution, and customer satisfaction. - Participate in training to continuously improve technical knowledge and support skills. - Complete required technical certifications within specified timeframes. - Assist with special projects as assigned by management. - Maintain a professional and courteous demeanor when interacting with all customers. Qualifications - High School Diploma or GED required. - 3-5 years of experience in customer service or technical support. - Experience with help desk ticketing systems and remote support tools. - Background in supporting hardware, software, or IT services preferred. - Must be willing to obtain HDI Customer Service Representative Certification (or equivalent) certification within 6 months of employment. Requirements - Strong customer service orientation with the ability to communicate technical information clearly to non-technical users. - Basic understanding of computer systems, networks, and common software applications. - Proficiency in troubleshooting Windows and/or Mac operating systems. - Experience with help desk or ticketing systems (ServiceNow, Jira, Zendesk, or similar). - Excellent verbal and written communication skills. - Ability to multi-task and prioritize in a fast-paced environment. - Strong problem-solving skills and attention to detail. - Ability to follow established processes and procedures. - Basic knowledge of IT security best practices. - Proficiency with Microsoft Office Suite. - Ability to work independently and as part of a team. - Patience and empathy when dealing with frustrated customers. - Commitment to ongoing professional development and technical learning. Desired Skills and Competencies - Experience in a call center or help desk environment. - Experience with remote desktop support tools. - Familiarity with CRM software. - Experience supporting mobile devices and applications. - Knowledge of DoD household goods (HHG) processes. - Understanding of personal property entitlements. - DPS (Defense Personal Property System) module expertise. - MilMove module expertise. - Knowledge of VoIP systems and troubleshooting. - Bilingual capabilities. - Experience working in a government contracting environment. Security Requirement - Ability to obtain a Public Trust. Benefits - Competitive compensation. - Extraordinary benefits package, including health, dental, and vision insurance. - 401(k) with company matching. - Flexible spending accounts. - Paid holidays. - Three weeks of paid time off. - And more.