Title: Senior Manager, Site Experience - Sydney or Melbourne Remote Location: Sydney or Melbourne Australia Work Type: Remote Job Description: Our team is a dynamic group of marketing professionals dedicated to crafting a world-class site experience for our customers. We work collaboratively across various departments to ensure our website is engaging, optimized, and delivering outstanding results. What You Will Do - Develop and implement category experience strategies to improve product offerings and increase engagement. - Collaborate with the PxE, SEO, and Category Merchandising teams to drive product optimizations. - Lead the evaluation and socialization of site testing and experimentation plans. - Manage the daily performance and continuous improvement of the ANZS websites. - Integrate usability studies and market analysis into user experience recommendations. - Lead and mentor a team of 3 direct reports, encouraging their professional development. Your Qualifications At VistaPrint, we aim to hire individuals who bring new ideas and perspectives to our teams and improve our culture. No matter your background or work experience, we encourage you to apply-even if you don't meet all the exact requirements or qualifications. You might be a great fit for this or other roles. - 5-8+ years of digital product/website management experience. - Proven ability to optimize end-to-end customer experiences. - High proficiency in website analytics and CRO tools. - Strong commercial competence and analytical skills. - Outstanding collaborator management and communication skills. Nice to Have - Experience with Headless commerce, ideally Contentful. - Familiarity with JIRA and agile project management. - Background in B2B and B2C digital environments. Why You'll Love Working Here There is a lot to love about working at VistaPrint. We are an award winning Remote-First company. We're an inclusive community. We're growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team. About Us VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses' presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go. Commitment to Diversity, Equity, & Inclusion VistaPrint exists to help our customers live their dreams. Each dream is unique - and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea. Equal Opportunity Employer VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

• Koordiniere die globalen Service Desk-Aktivitäten • Übernehme das Eskalationsmanagement bei kritischen Incidents • Stelle die termingerechte Bearbeitung sicher • Sichere die Einhaltung von ITIL-basierten Prozessen sowie Service Level Agreements (SLAs) • Optimiere kontinuierlich die Abläufe im Incident-, Problem- und Request-Management • Sei zentrale Anlaufstelle für interne Kunden, den IT-Betrieb sowie das Management • Erhebe und analysiere relevante KPIs und SLAs • Erstelle aussagekräftige Management-Reports • Überwache die Servicequalität global

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

Role Description The Office Manager at Sports Rehab & Physical Therapy will be responsible for the efficient running of the clinic's administrative operations. This pivotal role requires excellent communication skills, as the office manager interacts with both internal staff and external clients. The office manager will also be expected to provide exceptional customer service, while maintaining a comfortable, confidential and efficient workplace environment. - Manage the day-to-day administrative operations and ensure they are conducted in a cost-efficient manner while adhering to the clinic's policies and standards. - Plan, schedule, supervise, and participate in the operational, administrative and financial activities of the clinic. - Develop procedures and policies for office activities, such as filing, delivery, dictation, procurement of supplies, and other clerical services. - Coordinate with various departments to understand their needs, resolve any issues and ensure their functions are facilitated in a smooth, timely manner. - Coordinate with external parties, such as suppliers, clients and healthcare providers, to ensure smooth operations. - Handle and resolve patient issues in a professional, empathetic manner. - Ensure that all office equipment is maintained, relevant records are up to date and that office supplies are adequately stocked. Qualifications - A Bachelor's degree or equivalent experience in business administration, management or related field. - Proven experience as an Office Manager, Front office manager or Administrative assistant. - Knowledge of medical issues and terminology would be advantageous. - Knowledge of office administrator responsibilities, systems and procedures. - Proficiency in MS Office (MS Excel, MS Word, MS Outlook in particular). - Familiarity with email scheduling tools, like Email Scheduler and Boomerang. - Excellent time management skills and ability to multi-task and prioritize work. - Experience with managing accounting functions, including bookkeeping. - Strong organizational and planning skills in a fast-paced environment. - Excellent written and verbal communication skills. Benefits - Competitive compensation package including comprehensive medical, dental, and vision insurance. - Professional development opportunities and continuous learning. - A vibrant, inclusive culture with employee engagement activities. - Opportunity to make a difference in patients' lives. - A balance between work and life commitments through flexible work schedules. - Employee Assistance Program (EAP) to support your overall wellness. - Opportunity to become part of a thriving, robust team in a well-renowned healthcare organization.