• Koordiniere die globalen Service Desk-Aktivitäten • Übernehme das Eskalationsmanagement bei kritischen Incidents • Stelle die termingerechte Bearbeitung sicher • Sichere die Einhaltung von ITIL-basierten Prozessen sowie Service Level Agreements (SLAs) • Optimiere kontinuierlich die Abläufe im Incident-, Problem- und Request-Management • Sei zentrale Anlaufstelle für interne Kunden, den IT-Betrieb sowie das Management • Erhebe und analysiere relevante KPIs und SLAs • Erstelle aussagekräftige Management-Reports • Überwache die Servicequalität global

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

Role Description The Office Manager at Sports Rehab & Physical Therapy will be responsible for the efficient running of the clinic's administrative operations. This pivotal role requires excellent communication skills, as the office manager interacts with both internal staff and external clients. The office manager will also be expected to provide exceptional customer service, while maintaining a comfortable, confidential and efficient workplace environment. - Manage the day-to-day administrative operations and ensure they are conducted in a cost-efficient manner while adhering to the clinic's policies and standards. - Plan, schedule, supervise, and participate in the operational, administrative and financial activities of the clinic. - Develop procedures and policies for office activities, such as filing, delivery, dictation, procurement of supplies, and other clerical services. - Coordinate with various departments to understand their needs, resolve any issues and ensure their functions are facilitated in a smooth, timely manner. - Coordinate with external parties, such as suppliers, clients and healthcare providers, to ensure smooth operations. - Handle and resolve patient issues in a professional, empathetic manner. - Ensure that all office equipment is maintained, relevant records are up to date and that office supplies are adequately stocked. Qualifications - A Bachelor's degree or equivalent experience in business administration, management or related field. - Proven experience as an Office Manager, Front office manager or Administrative assistant. - Knowledge of medical issues and terminology would be advantageous. - Knowledge of office administrator responsibilities, systems and procedures. - Proficiency in MS Office (MS Excel, MS Word, MS Outlook in particular). - Familiarity with email scheduling tools, like Email Scheduler and Boomerang. - Excellent time management skills and ability to multi-task and prioritize work. - Experience with managing accounting functions, including bookkeeping. - Strong organizational and planning skills in a fast-paced environment. - Excellent written and verbal communication skills. Benefits - Competitive compensation package including comprehensive medical, dental, and vision insurance. - Professional development opportunities and continuous learning. - A vibrant, inclusive culture with employee engagement activities. - Opportunity to make a difference in patients' lives. - A balance between work and life commitments through flexible work schedules. - Employee Assistance Program (EAP) to support your overall wellness. - Opportunity to become part of a thriving, robust team in a well-renowned healthcare organization.

Role Description Join a fast-growing, tech-driven organization looking for innovative individuals to help take the team to the next level. - Conducting virtual consultations with clients. - Assessing clients’ needs and imparting knowledge on solutions. - Cultivating lasting client relationships through consistent, periodic check-ins. - Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Qualifications - Passionate - Competitive - Motivated - Dependable - Hardworking - Adaptable - Flexible - Coachable Requirements - No cold calling - Qualified lead program - Advancement based on performance - Weekly pay - Renewals - Mentorship and complete training - Industry leading tools and technology access - Work from home (web conference-based presentations) Benefits - All interviews will be conducted via Zoom video conferencing - Global Elite Empire Consultants is a third-party recruiter, not an insurance agency - We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.