Caris Life Sciences

• Deliver a high-touch, concierge-style experience that reflects a patient-first philosophy • Provide pre- and/or post-test education for patients interested in or undergoing Caris Detect MCED testing, including explanation of test purpose, capabilities, limitations, and result types • Communicate complex genomic and probabilistic information in a clear, patient-friendly manner • Address patient concerns, anxiety, and uncertainty with empathy and professionalism • Reinforce appropriate expectations regarding screening, follow-up, and ongoing care • Incorporate patient feedback to improve satisfaction, trust, and engagement • Interpret MCED test results within the context of patient history and risk factors • Provide evidence-based guidance on recommended next steps • Support patients and providers in understanding clinical implications, limitations of MCED testing, and appropriate diagnostic pathways and next steps • Partner with providers to ensure timely and appropriate follow-up care, including: Diagnostic imaging, specialist referrals, and primary care coordination • Help guide escalation pathways and follow up care for complex or high-acuity cases • Support continuity of care across healthcare settings • Collaborate with Medical affairs (clinical accuracy and education), Product teams (patient and provider experience design), and Commercial teams (consistent messaging) • Provide insights to improve test reporting, patient communication strategies, and clinical workflow design • Ensure all patient interactions comply with HIPAA and privacy regulations, clinical and laboratory guidelines, and internal SOPs • Document patient interactions accurately and consistently • Participate in quality assurance and continuous improvement initiatives

Role Description The Clinical Care Counselor will serve as a key patient-facing clinical expert within a high-touch navigation program supporting individuals undergoing the Caris Detect multi-cancer early detection (MCED) test. This role is responsible for delivering clear, empathetic, and clinically accurate counseling and care coordination to patients throughout testing and the diagnostic workup. - Deliver a high-touch, concierge-style experience that reflects a patient-first philosophy - Provide pre- and/or post-test education for patients interested in or undergoing Caris Detect MCED testing, including explanation of test purpose, capabilities, limitations, and result types (e.g., negative, intermediate signal, cancer signal detected) - Communicate complex genomic and probabilistic information in a clear, patient-friendly manner - Address patient concerns, anxiety, and uncertainty with empathy and professionalism - Reinforce appropriate expectations regarding screening, follow-up, and ongoing care - Incorporate patient feedback to improve satisfaction, trust, and engagement - Interpret MCED test results within the context of patient history and risk factors - Provide evidence-based guidance on recommended next steps - Support patients and providers in understanding clinical implications, limitations of MCED testing, and appropriate diagnostic pathways and next steps - Partner with providers to ensure timely and appropriate follow-up care, including diagnostic imaging, specialist referrals, and primary care coordination - Help guide escalation pathways and follow-up care for complex or high-acuity cases - Support continuity of care across healthcare settings - Collaborate with Medical affairs (clinical accuracy and education), Product teams (patient and provider experience design), and Commercial teams (consistent messaging) - Provide insights to improve test reporting, patient communication strategies, and clinical workflow design - Ensure all patient interactions comply with HIPAA and privacy regulations, clinical and laboratory guidelines, and internal SOPs - Document patient interactions accurately and consistently - Participate in quality assurance and continuous improvement initiatives Qualifications - Master’s degree in Genetic Counseling OR advanced Nursing degree (MSN or NP), OR BSN with oncology/navigation experience - Board certification (or eligibility) by the American Board of Genetic Counseling (ABGC) or relevant credentialing body - 2+ years of clinical experience in genetic counseling, oncology nursing, patient navigation, or related field - Demonstrated experience in patient-facing counseling and education - Strong ability to communicate complex or uncertain results effectively - Familiarity with the U.S. healthcare system, including referrals and diagnostic pathways Requirements - Experience in Oncology, cancer genetics, patient navigation or liquid biopsy testing - Experience in Multi-cancer early detection (MCED) or screening programs - Experience in Laboratory or commercial diagnostics settings - Experience working in patient navigation or care coordination programs - Prior exposure to direct-to-patient engagement models - Patient-first mindset with exceptional empathy and communication skills - Ability to explain uncertainty without causing unnecessary anxiety - Strong clinical judgment and critical thinking - High emotional intelligence and professionalism - Ability to operate effectively in a fast-paced, evolving environment - Commitment to delivering a premium, white-glove patient experience Benefits - Highly competitive and inclusive medical, dental and vision coverage options - Health Savings Account for medical expenses and dependent care expenses - Flexible Spending Account to pay for certain out-of-pocket expenses - Paid time off, including: vacation, sick time and holidays - 401k match and Financial Planning tools - LTD and STD insurance coverages, as well as voluntary benefit options - Employee Assistance Program - Pet Insurance - Legal Assistance - Tuition Assistance

• The Sr. Director, Global BioPharma Business Development Lead will harness their scientific and business acumen and work with cross-functional teams across the organization, internally and externally with business partners, to promote the Caris BBD business portfolio. • The incumbent will leverage their business network and connections, as well as subject matter expertise, to identify, target, and engage strategic partners. • The BBD lead will be expected to quickly learn and deeply understand the company’s products and solutions, and work with current and prospective partners to meet their needs through delivery of Caris’ offerings or through tailored, customized partnership structures and solutions. • In addition, the incumbent will be responsible for generating leads, developing executive-level presentations and proposals, negotiating commercial and strategic terms, supporting contracting processes, and managing existing and prospective partner relationships across the partnership lifecycle. • The BBD lead will help drive and develop relationships with existing and prospective partners to maximize revenue and collaboration opportunities, while working closely with internal cross-functional stakeholders and team members such as Caris’ molecular science, laboratory, bioinformatics, technology, pathology, legal, and medical affairs teams. • Coverage of the business portfolio of accounts is determined by geographic locations, BBD leads’ technical expertise, bandwidth, and available resources, among other criteria.

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

• Own and manage the end-to-end lifecycle of assigned cases • Review and verify test orders and documentation • Coordinate with providers and internal teams • Monitor case status and implement corrective actions • Ensure seamless coordination across all workflow touchpoints

• Proactively build and manage direct reports while actively managing executive level, C-Suite relationships. • Leverage key relationships within national accounts, leading academic institutions and cancer centers nationwide. • Guide team to identify potential partners and build collaborative relationships with new sites nationwide. • Lead and coordinate a matrixed team and create a top-level strategy for approaching National Accounts and Precision Oncology Alliances. • Ensure all projects and contractual obligations are met as they relate to national accounts, leading academic institutions and cancer centers.

• Drive new account acquisition and organic growth through strategic prospecting, value-based selling, and clinical education. • Position Caris as a preferred or sole-source provider of tumor profiling and molecular intelligence solutions. • Analyze territory opportunities and develop strategic sales plans to achieve growth objectives. • Meet or exceed assigned revenue, activity, and performance targets. • Build and maintain strong customer relationships through consistent in-person engagement. • Ensure a seamless customer experience across the full order lifecycle. • Maintain open communication with key account stakeholders and escalate issues when satisfaction is at risk. • Execute retention strategies and identify upselling and cross-selling opportunities. • Engage with oncology clinicians and allied teams across clinics, pathology labs, and hospital settings. • Support physicians with ordering and interpretation of the CMI platform, including access to PHI when required. • Demonstrate and advise on technology solutions such as portals, EMR integrations, and workflows. • Maintain strong knowledge of molecular profiling, biomarkers, and competitive offerings. • Provide consultative guidance on billing, reimbursement, and payer dynamics. • Serve as a resource on laboratory reimbursement and operational workflows. • Share market trends, customer feedback, and competitive insights with leadership. • Collaborate with Client Services, Regional Business Directors, and Commercial Leadership. • Maintain accurate CRM documentation and complete required administrative tasks. • Maintain assigned company assets. • Support meetings, conferences, and trade shows as required. • Perform other duties as assigned.

• Own and manage executive-level relationships within strategic accounts, including CEOs, CMOs, COOs, CFOs, Cancer Center Directors, laboratory leadership, and health system administrators. • Develop, execute, and maintain enterprise-level account strategies spanning surgical workflows, pathology operations, and oncology care delivery. • Identify opportunities to integrate Caris molecular profiling and precision oncology solutions into clinical pathways, institutional standards of care, and system-wide protocols. • Lead Quarterly Business Reviews (QBRs) focused on performance, utilization trends, outcomes, and future growth initiatives. • Analyze account- and regional-level data to identify growth opportunities, adoption barriers, and productivity gaps. • Serve as a strategic partner to Regional Business Directors by aligning enterprise priorities with regional planning, prioritization, and tactical execution. • Provide indirect leadership, mentorship, and subject matter expertise to Oncology Account Executives, Oncology Case Managers, and supporting field roles. • Serve as the primary project owner for strategic initiatives, including complex account onboarding, precision medicine program launches, pathology-driven initiatives, workflow optimization, EMR integrations, and service improvements. • Coordinate cross-functional execution across Operations, Client Services, Laboratory, Medical Affairs, IT, and Marketing to ensure successful delivery of enterprise initiatives. • Define project scope, timelines, deliverables, and success metrics; track progress using CRM and project management tools. • Support new business development and account expansion by assisting with complex deal strategy, value positioning, and navigation of institutional decision-making processes. • Serve as a senior escalation point for strategic accounts and ensure alignment between customer expectations and Caris operational performance. • Represent Caris Life Sciences at the highest levels of customer leadership as a long-term precision medicine partner.

• Own and manage executive-level relationships within strategic accounts, including CEOs, CMOs, COOs, CFOs, Cancer Center Directors, laboratory leadership, and health system administrators. • Develop, execute, and maintain enterprise-level account strategies spanning surgical workflows, pathology operations, and oncology care delivery. • Identify opportunities to integrate Caris molecular profiling and precision oncology solutions into clinical pathways, institutional standards of care, and system-wide protocols. • Lead Quarterly Business Reviews (QBRs) focused on performance, utilization trends, outcomes, and future growth initiatives. • Analyze account- and regional-level data to identify growth opportunities, adoption barriers, and productivity gaps. • Serve as a strategic partner to Regional Business Directors by aligning enterprise priorities with regional planning, prioritization, and tactical execution. • Provide indirect leadership, mentorship, and subject matter expertise to Oncology Account Executives, Oncology Case Managers, and supporting field roles. • Serve as the primary project owner for strategic initiatives, including complex account onboarding, precision medicine program launches, pathology-driven initiatives, workflow optimization, EMR integrations, and service improvements. • Coordinate cross-functional execution across Operations, Client Services, Laboratory, Medical Affairs, IT, and Marketing to ensure successful delivery of enterprise initiatives. • Define project scope, timelines, deliverables, and success metrics; track progress using CRM and project management tools. • Support new business development and account expansion by assisting with complex deal strategy, value positioning, and navigation of institutional decision-making processes. • Serve as a senior escalation point for strategic accounts and ensure alignment between customer expectations and Caris operational performance. • Represent Caris Life Sciences at the highest levels of customer leadership as a long-term precision medicine partner.

Role Description As the leading provider of molecular solutions in the clinical and life sciences market, we are looking for a self-motivated, enthusiastic and dependable people leader to join the Strategic Account Management team in this collaborative, highly matrixed leadership position. The Area Vice President – Strategic Account Management will proactively build and manage direct reports while actively managing executive level, C-Suite relationships. This role will leverage key relationships within these accounts, which are comprised of national accounts, leading academic institutions and cancer centers nationwide. In addition, this leadership and relationship focused role will guide their team to identify potential partners and build collaborative relationships with new sites nationwide. The Area Vice President – Strategic Account Management must be able to lead and coordinate a matrixed team and create a top-level strategy for approaching National Accounts and Precision Oncology Alliances, executing on all deliverables. The ability to lead without authority and energize a team is a key skill that will make this individual successful. Candidate should be prepared to discuss existing relationships at the top 175 cancer centers in the USA. Job Responsibilities - Target institutions to include national accounts, leading academic institutions and cancer centers. - Develop high level, key opinion leader relationships with a focus on the C-suite in order to develop account specific strategies which will benefit our valued partners and Caris Life Sciences. - This position is a leadership position that will work closely with Caris senior leaders to ensure accounts are performing internally and externally. - Lead a matrix team to execute fulfilment, driving volume, matching Caris resources to the institution, including integration managers, pathology services, research collaboration, medical affairs, EMR integration, data and clinical trials. - Participate in and mentor direct reports with executive level discussions regarding collaborative projects for members of oncology networks. - Lead direct reports to ensure all projects and contractual obligations are met as they relate to national accounts, leading academic institutions and cancer centers. Qualifications - Bachelor’s degree. - Minimum of 8 years of experience in a sales, consultative or national account management capacity managing high level, C Suite relationships. - Strong interest in cell/molecular biology, with proven knowledge of cancer biology/oncology and drug discovery. - Proven track record of leadership success with excellent management, presentation and communication skills. - Ability to discuss existing relationships at the top 175 cancer centers and academic institutions in the United States. - Must be able to quickly become a subject matter expert on an assigned therapeutic area and drive national collaborative strategies. Preferred Qualifications - Masters/MBA/Doctorate degree highly preferred. Physical Demands - Must possess ability to sit, stand, and/or work at a computer for long periods of time. - Visual acuity and analytical skill to distinguish fine detail. - Must possess ability to perform repetitive motion. Other - 75% travel nationwide. Conditions of Employment - Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification.