Acacium Group

• Coordinate end-to-end assessment processes, including scheduling reviews, assessments, and multi-disciplinary team meetings. • Act as the central liaison between clinical teams, Integrated Care Boards, educational settings, service users, and their families. • Maintain accurate records and input clinical data into our electronic patient record systems. • Prepare and distribute pre-assessment documentation and consent forms.

• Manage supplier onboarding activities, including documentation, compliance checks and onboarding tracking. • Maintain supplier records, system updates, contract extensions and access permissions across supply chain systems. • Act as a first point of contact for supplier queries, providing excellent support and escalating issues when required. • Support governance, reporting and supplier communications, ensuring compliance standards are consistently met.

• To lead and inspire a purpose-led, committed team, ensuring the structure of the business creates a platform for success • To maximise immediate market opportunities in neurodevelopmental assessments and talking therapies, including diversification and delivery direct to consumer • To maximise the potential of bringing these two businesses together to provide an integrated and uniquely differentiated service offering • To shape our future mental health service offering and go-to-market strategy

• Provide training, support and supervision to our network of CBT therapists and support the team with data audits of clinical performance. • Handle risk in line with our policies and record any incidents of concern, ensuring implementation of lessons learned. • Lead on policy reviews and implement changes within the clinical team. • Hold a small clinical caseload.

• Lead and manage the Low Intensity team, providing supervision, support and development to ensure high performance and staff wellbeing. • Oversee service delivery, ensuring effective management of caseloads, waiting lists and capacity while maintaining high clinical quality and safety standards. • Provide clinical leadership, including supervision, risk management, and support with complex cases and treatment decisions. • Drive service improvement and performance, using data, audits and collaboration with senior leaders to enhance outcomes and grow the service.

• Lead and manage the Low Intensity team, providing supervision, support and development to ensure high performance and staff wellbeing. • Oversee service delivery, ensuring effective management of caseloads, waiting lists and capacity while maintaining high clinical quality and safety standards. • Provide clinical leadership, including supervision, risk management, and support with complex cases and treatment decisions. • Drive service improvement and performance, using data, audits and collaboration with senior leaders to enhance outcomes and grow the service.

• Coordinate workforce scheduling across multiple clinical sites nationwide • Gather staff availability and allocate shifts in line with operational requirements • Confirm bookings and communicate schedules clearly and efficiently • Maintain accurate and up-to-date workforce records and systems • Act as a key point of contact for staff queries relating to shifts and availability • Support the day-to-day delivery of operations, ensuring all sites are appropriately resourced

• Design and deliver secure, reliable, and scalable digital solutions • Support operational efficiency and wider business improvement • Work across the full development lifecycle, from requirements to continuous improvement • Apply best practices in development, governance, documentation, and risk management • Build, test, deploy, maintain, and support business applications and digital solutions • Utilise tools and technologies including Python, C#, Azure Cloud, OutSystems, n8n, and Microsoft Power Platform

• Support the implementation and ongoing monitoring of Xyla’s clinical governance framework within the Virtual Hospital service • Undertake regular audits of clinical documentation, remote monitoring data, and escalation pathways to ensure quality and compliance • Review incident reports, near misses, and patient feedback, contributing to root cause analysis and continuous learning • Ensure adherence to CQC standards, NHS England virtual ward guidance, and Medway NHS Foundation Trust policies

Role Description This role profile is a blend of both the job description and person specification and clearly demonstrates the relationship between specific tasks and personal attributes. It is not exhaustive but is intended to give an overview of the role which will naturally change from time to time in line with business requirements. Position Details - Client Relationship Management - Serve as the primary liaison for clients regarding orders and service delivery. - Provide expert guidance on client rates and service lines to optimize engagement. - Maintain professional, responsive communication with all client partners and internal teams. - Growth and Expansion - Drive GM growth by increasing order volume and improving fill rates. - Expand service offerings to include per diem, contract, clinical, allied, non-clinical, locums, international services, and more. - Foster strategic partnerships, including MSP and corporate conversions, to support business expansion. - Ensure markup retention and stability to maximize profitability. - Performance Metrics - Meet and exceed goals and metrics as set by the Account Management Supervisor. - Leverage business analytics tools to track and report on opportunities, account growth, and stability. - Monitor and enhance key performance indicators, including time-to-fill, overall order fulfillment, and cancellation reduction. - Collaboration and Operational Excellence - Work closely with all business units to enhance account management and operational effectiveness. - Partner with Program Managers on quarterly client reviews and identify opportunities for growth. - Implement new or improved program opportunities to enhance client satisfaction and service effectiveness. - Process Improvement - Continuously seek and implement improvements to internal processes in alignment with the Account Management Supervisor. - Adhere to standard operating procedures established by the Senior Director of Account Management. - Client Partnership Health - Assess and monitor the health of each client partnership to ensure long-term viability and satisfaction. - Drive core production for client accounts by focusing on key performance indicators and strategic goals. Qualifications - Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent work experience - 2–5+ years in account management, sales, customer success, or a client-facing role - Proven track record of managing client relationships and meeting or exceeding revenue targets - Experience handling multiple accounts or projects at once Requirements - Key Skills - Strong interpersonal and communication skills - Ability to build trust and maintain long-term client partnerships - Upselling and cross-selling experience - Negotiation and contract management skills - Understanding of sales pipelines and forecasting - Ability to manage multiple clients, deadlines, and priorities - Problem-solving and critical thinking - Comfortable analyzing data and performance metrics - Technical/Tools - Experience with CRM software (e.g., Salesforce, HubSpot) - Proficiency in Microsoft Office Company Description Favorite Healthcare Staffing is the nation’s premier provider of healthcare professionals, offering a full range of per diem, allied health, contract, travel assignments, as well as permanent placement opportunities. Favorite continues to set the industry standard for quality, service, and integrity in healthcare staffing and services. What makes Favorite Healthcare Staffing unique? The answer is simple — our people. From the commitment to our communities to our “work hard play hard” mentality, it’s our people who define who we are.