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Caris Life Sciences logo
Caris Life Sciences

Fulfilling the promise of precision medicine through quality and innovation.

Oncology Case Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2008H1B No SponsorCompany SiteLinkedIn

Location

Arizona

Posted

44 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Oncology Case Manager

Caris Life Sciences

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. • Execute customer retention strategies to maintain and grow existing accounts. • Build and maintain value-based relationships with current customers, driving increased utilization of products and services. • Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. • Accurately document customer interactions, updates, and value-based activities in the CRM. • Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. • Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. • Maintain assigned company equipment and assets. • Submit required reports and documentation accurately and on time. • Meet or exceed assigned performance goals. • Support meetings, conferences, and trade shows as needed. • Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. • Maintain a primary focus on case management.

Job Requirements

  • Bachelor’s degree required.
  • Minimum of three years of account management or customer-facing experience.
  • Strong problem-solving and decision-making skills.
  • Understanding of clinic-based business practices.
  • Ability to learn proprietary software.
  • Excellent written and verbal communication skills.
  • Strong organizational, interpersonal, and collaboration skills.
  • Valid driver’s license and reliable transportation.
  • Successful completion of pre-employment requirements.

Benefits

  • Periodic travel required, including possible evenings, weekends, or holidays.
  • Successful completion of pre-employment requirements, which includes criminal background check, drug screening, credit check (applicable for certain positions), and reference verification.

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