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Pindrop

Security, Identity & Intelligence On Every Voice

Senior Product Marketing Manager, Core

Product MarketingProduct MarketingFull TimeRemoteSeniorTeam 201-500Since 2011H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

18 days ago

Salary

$135K - $165K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishCyber Security

Job Description

Senior Product Marketing Manager, Core

Pindrop

• Own product positioning, messaging, and competitive differentiation for Pindrop Passport (authentication), Pindrop Protect (fraud detection), and Fraud Assist (GenAI-powered fraud investigation) in the Core segment. • Lead launches of new features and platform capabilities for Core buyers, building messaging, proof points, and enablement that translate complex AI and biometric technology into business outcomes. • Build and maintain buyer persona documentation and competitive landscape for Core decision-makers: CISO, CTO, CIO, VP Contact Center Operations, and Head of Identity. • Develop and maintain a full sales enablement suite for the Core FSI motion: battle cards, competitive playbooks, demo scripts, ROI models, technical deep-dives, and vertical-specific one-pagers. • Write and edit marketing copy and content across the funnel — website pages, solution briefs, email sequences, blog posts, executive thought leadership, and event materials, maintaining Pindrop's evidence-led, AI-authority brand voice. • Partner with the growth marketing team to develop messaging and content that fuels full-funnel pipeline programs and ecosystem and ABM plays with Sales and Partners. • Lead competitive intelligence for the voice biometrics, IVR security, and contact center authentication market, including analysis of key competitors, emerging threats, and market positioning shifts. • Build customer success stories and case studies for the Core products, quantifying outcomes in authentication accuracy, fraud reduction, handle time, and operational cost. • Collaborate with the AR function to ensure Core product narrative is accurately reflected in Gartner and Forrester coverage, including Magic Quadrant and relevant market guides. • Contribute research, proof points, and thought leadership angles to the quarterly Pindrop editorial plan. • Lead Pindrop’s agile pod model for Core GTM motion.

Job Requirements

  • 5-8 years of B2B SaaS product marketing experience in contact center technology, cybersecurity, identity, authentication, or AI/ML security solutions.
  • Direct GTM experience with enterprise contact center, IVR, CCaaS, or voice security solutions, with demonstrated pipeline and revenue impact.
  • Proven track record building sales enablement programs and GTM content for technical, complex products sold into large enterprise accounts.
  • Strong writing and editing skills across multiple formats: solution briefs, website copy, thought leadership, email, and executive presentations. A portfolio or writing samples are a plus.
  • Strong communication skills: comfortable presenting to both technical teams and C-suite buyers.
  • Experience working cross-functionally with Sales, Sales Engineering, Product, and Demand Generation.
  • Background in FSI, insurance, or regulated enterprise environments as a marketer, buyer, or practitioner.
  • Familiarity with CCaaS platforms like NICE, Five9, Genesys, Cisco, and how they shape the contact center security buying process.
  • Experience with AI or ML product marketing in security, identity, or authentication.
  • Knowledge of Zero Trust frameworks, SIEM, or enterprise security market trends relevant to contact center environments.

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