• Fostering long term and solid relationships through understanding customer needs and being an effective advocate within Akamai • Maintaining sales pipeline, accurate monthly and quarterly forecast to increase visibility of prospects and customers. • Working with integrated cross-functional teams to ensure customer's requirements are successfully delivered • Meeting bookings and revenue growth quota within the set of assigned accounts to meet and exceed forecasts

• Achieve and exceed sales targets as outlined by the Company • Prepare and deliver persuasive presentations to both prospective and existing customers, showcasing MAPEI's value and solutions • Build and nurture relationships with key purchasing decision-makers, ensuring exceptional customer satisfaction and retention • Identify and recommend tailored solutions from MAPEI's portfolio to address customer business needs effectively • Generate and maintain a robust pipeline of prospective customers using various sources, including industry directories, trade shows, online platforms, and market research • Gather and provide market intelligence on customer preferences, competitive activity, and emerging trends, offering insights for product innovation and market strategy • Represent the Company at industry trade shows, networking events, and customer meetings to promote MAPEI’s brand and solutions • Maintain a safe workspace, adhering to all safety and quality standards • Perform other duties as required

• Own and manage strategic relationships with key customer accounts, ensuring customer satisfaction and long-term partnership growth. • Serve as the primary point of escalation to resolve customer disputes, service issues, and internal alignment challenges. • Act as an information conduit between customers and internal stakeholders, including Regional, Corporate, Divisional, Franchisee, and National Franchisee organizations. • Bring customer insights back into the organization to inform product development, marketing strategy, and service improvements. • Develop and execute sales strategies to meet and exceed revenue targets, with a strong emphasis on emerging markets and market share expansion. • Review and establish monthly sales forecasting and project planning to support company sales budgets. • Partner with the VP of Sales to develop selling strategies and tactics for domestic and international markets. • Support international sales efforts in regions where no dedicated Sales Manager exists or involvement is limited. • Direct, coach, and develop outside sales and sales administration teams supporting key customer accounts. • Conduct performance reviews and support professional development through training, coaching, and individual development plans. • Foster a culture of accountability, recognition, collaboration, and continuous improvement across the sales organization. • Makes professional development a top priority to retain and grow our talent to include but not limited to ongoing training and development and individual development plan execution for each member of your team. • Review and manage team workload, promote cross-training, and ensure efficient information sharing and project execution. • Coordinate communication and execution between Sales, Sales Administration, Product Management, Segment Management, Manufacturing, Engineering, Accounts Receivable, Production Planning, Shipping, Information Systems, Service, Warranty, and Turnkey Installation teams. • Establish and maintain infrastructure and processes that support sales execution, installations, service, and warranty needs for key customer accounts. • Lead process improvement initiatives and corrective actions through structured problem-solving efforts. • Assist the VP of Sales with organizing sales meetings, national conventions, and customer-facing events. • Represent the company at customer meetings, conferences, conventions, and industry events. • Travel extensively within the U.S. and internationally to support customer relationships and sales growth initiatives. • Other duties as assigned.

Account Executive | Large Enterprise | Chicago, Remote Chicago, IL Full time 110622 About this role: The Account Executive is a field sales role responsible for client retention and growth. Account Executives build trust-based relationships with C-Level Executives and their teams. They understand the mission-critical priorities of their clients and ensure clients receive the value from the Gartner relationship that they expect, while also identifying opportunities for stronger value delivery with alternative product offerings. Account Executives will be given a territory of Large Enterprise clients. In our End-User Large Enterprise segment, Account Executives work with clients who have +$1bil in annual revenue. In our Tech Vendor Large Enterprise segment, Account Executives work with clients who have +$500mil in annual revenue. What you will do: - Drive value delivery with current Gartner clients, ensuring clients maximize the value they receive from their Gartner services - Identify, cultivate, qualify and close client growth opportunities through cross-sell and upsell - Continually build a pipeline of high-quality opportunities to deliver against your sales metrics, ensuring KPI’s are met. - Quota responsibility for your assigned territory. - Manage complex high-revenue sales across matrix and diverse business environments. - Own forecasting and account planning on a monthly/quarterly/annual basis. What you will need: - 5-8+ years' B2B sales experience, preferably within complex, intangible sales environments - Experience selling to and/or influencing C-Level Executives - Proven track record of meeting and exceeding sales targets. - Proven ability to own, manage, and forecast a complex sales process. - Willingness to conduct travel as needed. - Bachelor's degree preferred What you will get: - Competitive salary, generous paid time off policy, charity match program, and more! - Uncapped commission structure - World-class sales training programs and skill development programs - Annual “Winners Circle” event attendance at exclusive destinations for top performers - Collaborative, team-oriented culture that embraces inclusion - Professional development and career growth opportunities What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us.