• Leading global SAP AMS and support delivery across enterprise customers and SAP landscapes • Managing end-to-end service operations (incident, problem, change, request) with SLA/KPI accountability • Driving onboarding, transitions, and smooth service take-on for new customers • Overseeing escalations, major incidents, and service recovery • Championing continuous improvement across processes, tooling, and reporting • Providing leadership across SAP ECC and key business processes • Supporting across SAP Hybris, IS-H, Fiori, BW, Gateway, Solution Manager, and PI/PO • Guiding customers on system capability, risks, and optimisation opportunities • Acting as a senior point of contact for key SAP customers • Leading governance, service reviews, and stakeholder meetings • Communicating performance, risks, and improvements clearly and proactively • Building strong, trusted relationships with customer stakeholders • Balancing customer expectations with operational and commercial needs • Supporting bids, proposals, workshops, and customer presentations • Contributing to RFPs and solution/service design for AMS engagements • Defining service models, onboarding, and delivery approaches • Supporting renewals and growth opportunities • Leading and developing global SAP AMS and support teams • Building a high-performance, customer-focused culture • Managing hiring, resource planning, and performance • Driving capability development and collaboration across teams

• Estamos em busca de um(a) conhecimento do módulo, rotinas financeiras e implementação de SAP S/4HANA nas principais Funcionalidades do RE

• Collaborate with functional, technical, and governance teams to optimize SAP Solution Manager and SAP Cloud ALM functionality. • Utilize deep product knowledge to identify and communicate how IT solutions enhance operational efficiency. • Lead SAP Solution Manager (SolMan) and SAP Cloud ALM initiatives, including developing and executing a strategic roadmap, driving new functionalities, and managing upgrades. • Partner with governance, functional, and technical teams to improve and execute SolMan offerings effectively. • Act as the product owner for Solution Manager and SAP Cloud ALM managing sprints, backlogs, and product priorities. • Serve as the subject matter expert for operational execution, troubleshooting, and support, including leading and participating in projects, minor/major releases, and reviewing system-related tickets for accuracy and priority. • Analyze, design, customize, and manage SAP Solution Manager and SAP Cloud ALM implementations, covering both technical usage and solution implementation.

Role Description The SuccessFactors consultant will be responsible for managing SuccessFactors customers, including the following services: - Bug fixing - New features and modules implementation - System customization - System monitoring - Release management This job description outlines the key competencies and functions expected of a junior profile holding an ASD SuccessFactors position. Duties (including but not limited to): - Support clients in defining relevant business processes - Provide business consulting support to customers - Document and track customer product enhancement requests and discovered bugs - Support and take responsibility for the progress of the team on tickets and Change Requests, working closely with other business teams - Regularly report progress and issues to clients on both a formal and informal basis - Identify any risks and propose solutions - Document business requirements and procedures - Analyze business requirements and develop effective configuration solutions Qualifications - Minimum 4 years of strong experience in the IT industry; experience in SAP HR or any equivalent is a plus - Certification in any of SuccessFactors modules – EC, Onboarding, People Analytics, PM/GM, LMS, RCM, Succession Planning, WFA (Good to have) - Knowledge in IAS/IPS and platform-related topics - Knowledge in any of SuccessFactors modules – EC, PM/GM, LMS, RCM, Succession Planning - Bachelor's degree in a related field from a four-year college or an equivalent university degree - Demonstrates high professional standards and is a team player - A high level of customer focus to support our vision of client satisfaction - Flexibility and patience in working in a dynamic/challenging environment - Excellent communication and presentation skills - Excellent analytical skills - Stakeholder management experience and expertise - Strong problem-solving/analytical skills breaking down issues into smaller components - A positive personality and excellent communication skills, both written and oral - Willingness to continue to learn - Proven ability to follow processes and identify process improvement opportunities - Energetic and friendly, upbeat telephone personality, positive “can-do” attitude - Ability to quickly learn new applications and technologies - Team player in an international environment - Experience working as part of a virtual team Requirements - Required: English - Spanish - Add on - German – Add on - French – Add on - Italian – Add on Benefits - Health coverage - Wellbeing programs - Paid leave (vacation, sick, parental) - Retirement plans - Learning opportunities - And more Company Description At Strada, our values guide everything we do: - Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed. - Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right. - Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more. - Empower Each Other to Solve Problems – We tackle challenges head-on, ask tough questions, and collaborate to find the best solutions. - Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.