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Support Revolution

Scalable Expertise, Personalised Support. Independent Oracle and SAP software support & maintenance - save up to 90%.

Head of SAP Services

SAPSAPFull TimeRemoteLeadTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

24 days ago

Salary

0

Seniority

Lead

Bachelor Degree15 yrs expEnglish

Job Description

Head of SAP Services

Support Revolution

• Leading global SAP AMS and support delivery across enterprise customers and SAP landscapes • Managing end-to-end service operations (incident, problem, change, request) with SLA/KPI accountability • Driving onboarding, transitions, and smooth service take-on for new customers • Overseeing escalations, major incidents, and service recovery • Championing continuous improvement across processes, tooling, and reporting • Providing leadership across SAP ECC and key business processes • Supporting across SAP Hybris, IS-H, Fiori, BW, Gateway, Solution Manager, and PI/PO • Guiding customers on system capability, risks, and optimisation opportunities • Acting as a senior point of contact for key SAP customers • Leading governance, service reviews, and stakeholder meetings • Communicating performance, risks, and improvements clearly and proactively • Building strong, trusted relationships with customer stakeholders • Balancing customer expectations with operational and commercial needs • Supporting bids, proposals, workshops, and customer presentations • Contributing to RFPs and solution/service design for AMS engagements • Defining service models, onboarding, and delivery approaches • Supporting renewals and growth opportunities • Leading and developing global SAP AMS and support teams • Building a high-performance, customer-focused culture • Managing hiring, resource planning, and performance • Driving capability development and collaboration across teams

Job Requirements

  • 15+ years of SAP experience, with a strong track record of leading SAP Support and Application Managed Services (AMS) in complex, global environments
  • Strong hands-on knowledge of SAP ECC and integrated SAP solutions such as Hybris, SAP IS-H, Fiori, BW, Gateway, and PI/PO integrations
  • Demonstrated ability to manage end-to-end service delivery, including SLAs, KPIs, incident/problem/change management, and operational governance
  • Strong track record of managing enterprise customer relationships and acting as a trusted senior stakeholder advisor
  • Experience leading customer onboarding, transition, and transformation programmes within AMS or third-party support models
  • Commercially astute with experience supporting bids, RFPs, proposals, solution shaping, and pre-sales engagement activities
  • Excellent communication and presentation skills with confidence engaging both technical teams and senior executive stakeholders
  • Strong leadership experience managing, developing, and scaling global or distributed SAP delivery teams
  • Solid understanding of ITIL frameworks and service management best practices in a managed services environment
  • Highly organised, proactive, and able to manage multiple priorities in a fast-paced, customer-focused setting
  • Strong problem-solving mindset with the ability to manage escalations, critical incidents, and service recovery situations effectively
  • Collaborative leadership style with the ability to work across technical, infrastructure, security, and business functions.

Benefits

  • Competitive Salary: We value your hard work with a competitive market salary
  • Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
  • Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
  • Birthday Leave: Your birthday is yours – take the day off and enjoy it your way
  • Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
  • Company Pension Scheme: Secure your future with our Company pension scheme
  • Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
  • Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
  • Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
  • Personal Development: We invest in you with tailored training and career growth
  • Employee Referral Scheme: Get rewarded for bringing great talent to our team

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