• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. • Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements. • Identify Cost Optimization opportunities within the Customer Cloud environment • Work with Cloud Vendors Sales Rep on mutual customers.

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. • Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements. • Identify Cost Optimization opportunities within the Customer Cloud environment • Work with Cloud Vendors Sales Rep on mutual customers.

Role Description We are hiring an Account Manager for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. You’ll manage 25–30 client accounts, acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong. This is not a task-ticking role. We’re looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance. Experience working in digital marketing agencies is required. Qualifications - Minimum 3 years of experience as an Account Manager, Client Success Manager or related field. - Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc. - Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads. - Friendly, confident demeanor with a standout smile and energy that puts clients at ease. - Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. - Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills. - Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively. - Fluent in English, oral and written. Requirements - Manage and nurture 25–30 client accounts across various industries. - Translate technical digital marketing updates into clear, client-friendly communication. - Act as the main point of contact for all client queries, status updates, and feedback. - Ensure project deliverables are met on time by coordinating efficiently with the internal team. - Prioritize requests based on impact and team capacity — avoiding overload on any one specialist. - Proactively report progress, task completions, and updates without needing reminders. - Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams. - Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp. - Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics. Benefits - Remote Status: Fully Remote - Salary: 2500 - 2800 - Internal Job ID: 1332 - Working Hours: 9 am to 5 pm EST