EverDriven

• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

• The Senior Account Manager focuses on the implementation and deployment of new business while nurturing relationships to retain existing business. • Senior Account Managers are responsible for maintaining equipment levels, identifying, and engaging Service Providers, explaining client requirements, file maintenance, performing administrative and clerical tasks as needed. • This position will work as a liaison between EverDriven and our clients to provide guidance, direction, and feedback to the respective Area Manager, Regional Director, or Senior Management, as well as working in collaboration with EverDriven departments, and transportation service providers. • Execute programs to improve service quality, reduce costs, and increase service productivity. • Responsible for the overview, management, and the daily service of accounts in addition to vetting and credentialing service providers. • Identify and properly escalate to management any potential daily challenges or service deficiencies. • Responsible for providing compliance with the Operational Reference Guide (ORG) under the direction of the Area Manager, District Director, and/or Sr. Management. • Maintain strong customer service skills and consistent, professional communication with service providers, parents, and on-site school personnel. • Serves as liaison between department/program heads/district executives and Area Manager. • Train and mentor Account Managers while overseeing their daily activities and work performance under the guidance and request of the Area Manager. • Use effective industry skills and abilities to support our innovative transportation services. • Responsible for the continuous improvement of a safe, efficient, and effective transportation system. • Develop and maintain open communication channels with project contractors, community officials, and agency staff. • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections. • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

• Own the complete sales process from prospecting through contracting and onboarding, ensuring forecast accuracy and CRM discipline. • Lead structured discovery with diverse district leaders (i.e. Transportation, McKinney-Vento, SPED, Business and Superintendent teams) to diagnose challenges and design solutions that connect EverDriven’s value pillars to district priorities. • Deliver tailored presentations and manage RFPs, proposals and actions plans to align EverDriven’s offerings with district objectives and funding resources. • Drive pricing and compliance negotiations aligned with state procurement requirements, partnering with internal teams to ensure smooth contract execution and district launch readiness. • Serve as the commercial lead for new districts, driving adoption, and co-owning customer satisfaction, performance tracking, and utilization-based growth with field operations through proactive business reviews and responsiveness. • Cultivate trusted relationships with district and state education leaders, navigating complex public procurement frameworks and representing EverDriven at key industry forums. • Partner across internal teams to ensure alignment, process discipline, and continuous improvement through the sales and launch life cycle. Collaborate with internal stakeholders across Field Operations, Contracts, RevOps, and Marketing to ensure district readiness and launch success.

• Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point • Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission • Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery • Drive client retention and expansion by identifying upselling and cross-selling opportunities • Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition • Partner with Field Operations to ensure quality standards are met and exceeded • Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions • Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary • Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability • Manage and contribute to continuous improvement initiatives across accounts and operational workflows • Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning • Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. Position Summary: The Senior Account Manager focuses on the implementation and deployment of new business while nurturing relationships to retain existing business. Senior Account Managers are responsible for maintaining equipment levels, identifying, and engaging Service Providers, explaining client requirements, file maintenance, performing administrative and clerical tasks as needed. This position will work as a liaison between EverDriven and our clients to provide guidance, direction, and feedback to the respective Area Manager, Regional Director, or Senior Management, as well as working in collaboration with EverDriven departments, and transportation service providers. Salary Range: $80,000 - $95,000/year, based on experience + bonus potential Location - This role is preferably in Denver, CO but will require 30% travel How You Will Make an Impact: - Execute programs to improve service quality, reduce costs, and increase service productivity - Responsible for the overview, management, and the daily service of accounts in addition to vetting and credentialing service providers - Identify and properly escalate to management any potential daily challenges or service deficiencies - Responsible for providing compliance with the Operational Reference Guide (ORG) under the direction of the Area Manager, District Director, and/or Sr. Management - Maintain strong customer service skills and consistent, professional communication with service providers, parents, and on-site school personnel - Serves as liaison between department/program heads/district executives and Area Manager - Train and mentor Account Managers while overseeing their daily activities and work performance under the guidance and request of the Area Manager - Use effective industry skills and abilities to support our innovative transportation services - Responsible for the continuous improvement of a safe, efficient, and effective transportation system - Develop and maintain open communication channels with project contractors, community officials, and agency staff - Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections - As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA) What You Will Bring to EverDriven: - Minimum education of a bachelor's degree or equivalent experience - Strong professional communication and customer service skills - Ability to effectively work with diverse groups of customers and service providers - Set priorities wisely, multitask, and dynamically solve problems - Strong familiarity and comfort level with Microsoft Word, Excel and Outlook. - Valid Driver’s License with a good driving record. - Drug Screen and Background Check is a Condition of Employment - Travel as required Benefits - Medical, Dental, Vision insurance - Virtual Doctor Visits with $0 Co-Pay - Life Insurance (company paid) - Short Term Disability Insurance (company paid) - Long-Term Disability Insurance (company paid) - Flexible Time Off (FTO) - Paid Holidays - Paid Time to Volunteer - Flex Spending Account (FSA) - 401K Plan (with an awesome employer match!) - Employee Assistance Program - Employee Discounts Program #LI-Remote Equal Opportunity Employer EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential. Visit our website and learn more about us at www.EverDriven.com

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. Position Summary: The Account Manager works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Salary Range: $60,000- $65,000/yr target based on experience plus bonus potential Location: This is a remote role, but this account manager will service the Detroit, Michigan metro. You must live within driving distance to properly support the need. Responsibilities: - Use effective industry skills and abilities to support our innovative transportation services - Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies - Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) - Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts - Responsible for the continuous improvement of a safe, efficient, and effective transportation system - Liaise between EverDriven and our clients while providing guidance, direction, and feedback - Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures - Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers - Develop and maintain open communication channels with project contractors, community officials, and agency staff - Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections - Understand and follow safety rules established by regulatory bodies and client contracts - As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA) Requirements: - Minimum education of a bachelor's degree or equivalent experience - Strong professional communication and customer service skills - Ability to effectively work with diverse groups of customers and service providers - Set priorities wisely, multitask, and dynamically solve problems - Strong familiarity and comfort level with Microsoft Word, Excel and Outlook. - Valid Driver’s License with a good driving record. - Drug Screen and Background Check is a Condition of Employment - Travel as required Benefits - Medical, Dental, Vision insurance - Virtual Doctor Visits with $0 Co-Pay - Life Insurance (company paid) - Short Term Disability Insurance (company paid) - Long-Term Disability Insurance (company paid) - Flexible Time Off (FTO) - Paid Holidays - Paid Time to Volunteer - Flex Spending Account (FSA) - 401K Plan (with an awesome employer match!) - Employee Assistance Program - Employee Discounts Program #LI-Remote Equal Opportunity Employer EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential. Visit our website and learn more about us at www.EverDriven.com