DoiT International logo
DoiT International

DoiT develops the technology and expertise needed to solve both essential and complex cloud challenges.

Account Manager

Account ManagerSalesFull TimeRemoteSeniorTeam 201-500Since 2014H1B SponsorCompany SiteLinkedIn

Location

Ireland

Posted

13 days ago

Salary

0

Seniority

Senior

5 yrs expEnglishDutchAWSAzureCloud

Job Description

Account Manager

DoiT International

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. • Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements. • Identify Cost Optimization opportunities within the Customer Cloud environment • Work with Cloud Vendors Sales Rep on mutual customers.

Job Requirements

  • 3+ years of experience in Account Management supporting the EMEA market
  • 2+ years of experience at a technology company (SaaS, SI, Cloud Vendor…)
  • Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.
  • Strong verbal/written communication skills in English and Dutch, and ideally additional languages (e.g., French, etc)
  • Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships
  • Great operational/administration skills, analytical, detail-oriented, and able to “zoom” in/out from the big picture to the minutiae
  • A desire to grow within the organization and continuously broaden your skill sets
  • A great sense of humor and enjoys having fun at work
  • Bonus Points: Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)

Benefits

  • Unlimited PTO
  • Flexible Working Options
  • Health Insurance
  • Parental Leave
  • Employee Stock Option Plan
  • Home Office Allowance
  • Professional Development Stipend
  • Peer Recognition Program

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