• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. • Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements. • Identify Cost Optimization opportunities within the Customer Cloud environment • Work with Cloud Vendors Sales Rep on mutual customers.

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. • Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements. • Identify Cost Optimization opportunities within the Customer Cloud environment • Work with Cloud Vendors Sales Rep on mutual customers.

Role Description We are hiring an Account Manager for our client to serve as a trusted partner to the agency’s clients, guiding them through their digital marketing journey and ensuring long-term success. You’ll manage 25–30 client accounts, acting as the bridge between clients and the internal delivery team to ensure goals are met and relationships remain strong. This is not a task-ticking role. We’re looking for someone with high emotional intelligence, sound judgment, and excellent communication skills, who can explain digital marketing concepts clearly and confidently to non-technical clients. The ideal candidate is proactive, attentive, and comfortable managing both expectations and performance. Experience working in digital marketing agencies is required. Qualifications - Minimum 3 years of experience as an Account Manager, Client Success Manager or related field. - Proficiency in organizational tools and CRMs like ClickUp, GoHighLevel, etc. - Solid understanding of digital marketing factors, mainly Web design, SEO, and Google Ads. - Friendly, confident demeanor with a standout smile and energy that puts clients at ease. - Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. - Excellent organizational and time management abilities, with a keen attention to detail and strong project management skills. - Strategic thinking and problem-solving skills, with the ability to identify and fix issues proactively. - Fluent in English, oral and written. Requirements - Manage and nurture 25–30 client accounts across various industries. - Translate technical digital marketing updates into clear, client-friendly communication. - Act as the main point of contact for all client queries, status updates, and feedback. - Ensure project deliverables are met on time by coordinating efficiently with the internal team. - Prioritize requests based on impact and team capacity — avoiding overload on any one specialist. - Proactively report progress, task completions, and updates without needing reminders. - Oversee project timelines and deliverables using ClickUp, ensuring transparency and accountability across teams. - Monitor project pipelines and keep tasks organized, updated, and moving efficiently through ClickUp. - Track and analyze campaign performance data; provide clients with clear, insightful reports and recommendations based on analytics. Benefits - Remote Status: Fully Remote - Salary: 2500 - 2800 - Internal Job ID: 1332 - Working Hours: 9 am to 5 pm EST

Role Description As a Senior Account Manager at Booming Games, you will be a vital link between the company and our clients, ensuring that their needs are met and their expectations are exceeded. You will work closely with our sales, marketing, and product teams to drive revenue growth and enhance customer satisfaction. If you are passionate about iGaming and have a proven track record of success in account management, we want to hear from you! - Responsible for driving and maximizing revenues on assigned customers - Develop strong customer relationships with relevant stakeholders within the customers - Act as main point of contact within the organization for your customers - Develop sector and market expertise and take a consultative approach to gain a clear understanding of the customers’ business drivers and requirements - Continual monitoring of client feedback to anticipate business needs and forward them to the Product department - Represent the company at events and exhibitions tailored to online gambling operators - Regularly report KPIs, status of accounts to Head of Account Management Qualifications - Previous B2B iGaming experience is a must, ideally as an Account Manager or Casino Manager - Spanish speaking skills - Self-starter and motivated to succeed individual with highly developed social and communication skills - Strong negotiation skills - Able to handle difficult clients and the pressure that comes along with it - A problem solver proactive approach - Ability to cope with a fast-paced, complex and rapidly changing environment - Commercially minded, with strong analytical / numerical skills - Excellent verbal and written communication skills - Able to work independently, with very little supervision Requirements - Any languages additional to Spanish and English are a plus Benefits - We’re a 100% remote-first company, offering a best-in-class remote experience - Competitive package - Dog-friendly offices in Berlin and Malta - Family-friendly policies - Career growth opportunities - Zestful working environment - Knowledge sharing opportunities - Dynamic culture surrounded by industry experts - Company social events for team bonding Company Description BOOMING GAMES has evolved from a shared vision into a leading slot provider, delivering exhilarating mobile and web-based games. Our drive for innovation shapes an extraordinary gaming experience featuring top-notch gameplay, stunning graphics, and a steadfast commitment to fair and responsible gaming. Join us on this thrilling adventure, where each game we create is not just a product but a captivating journey blending cutting-edge technology with boundless excitement.