• Establish clear team goals/priorities in alignment with broader Customer Success and Account Management strategy • Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores • Manage the achievement of key performance indicators for team’s portfolio identified accounts • Perform regular team member coaching and identify team’s training opportunities • Manage portfolio of accounts toward optimal coverage targets by planning appropriate team capacity • Build trusting relationships with client operational leadership • Maintain a comprehensive understanding of business challenges faced by customers • Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary • Identify product gaps by conducting business impact assessments and proactively manage client expectations • Assess and prioritize issues that may lead to client attrition risk and ensure a strong mitigation plan is established

Role Description The National Account Manager is responsible for driving revenue growth for Sangoma Cloud products and services through the Technology Solutions Broker channel program. This role will focus on: - Recruiting and onboarding new partners - Expanding existing partner relationships - Supporting sales opportunities - Driving recurring revenue growth - Enabling partner success through training, sales support, and strategic collaboration The ideal candidate understands the telecom and cloud communications landscape and has experience working with agents, brokers, MSPs, VARs, or channel partners within UCaaS, CCaaS, VoIP, SIP, or cloud technologies. This is a highly visible, revenue-generating role with growth potential. Qualifications - 5+ years of successful sales experience in UCaaS, CCaaS, VoIP, SIP, telecom, cloud communications, IT networking, or channel/carrier sales within a channel agent environment - Proven track record of exceeding sales quotas and growing recurring revenue - Strong understanding of unified communications and cloud technologies - Experience managing partner relationships and complex sales cycles - Excellent written, verbal, presentation, and negotiation skills - Ability to work independently in a fast-paced environment - Strong organizational and pipeline management skills - Ability to travel as needed for partner meetings, events, customer engagements, and industry conferences Requirements - Salesforce CRM or similar CRM platform experience preferred - Microsoft Office proficiency including Outlook, Word, Excel, and PowerPoint - Understanding of networking fundamentals, SIP, cloud telephony, and telecom solutions Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period - Matching 401K program - 100% match on 4% - Employee Stock Purchase Plan after one year of service - Flexible Time Off & Company Holidays - Entrepreneurial work environment partnered with high growth career opportunities - Salary range $60 to $100K based on location, commensurate with experience, qualifications, and location

Role Description We're looking for a Senior Paid Search Manager to own and scale our global paid search program as a core driver of pipeline and revenue. You will manage end-to-end strategy, execution, and optimization across search, with a focus on driving measurable growth and efficiency at scale. This is a remote position and will report to our VP, Growth Marketing. - Own and scale paid search performance: - You will own global paid search strategy across brand and non-brand campaigns. - You will optimize keyword strategy, audience targeting, and bidding approaches. - You will drive search performance across the full funnel from acquisition through pipeline and revenue outcomes. - You will identify and unlock new growth opportunities across search (e.g., new query segments, formats, markets). - Drive data, measurement, and optimization: - You will analyze performance insights and communicate clear recommendations to stakeholders. - You will leverage attribution, incrementality, and conversion data to inform investment decisions. - You will translate outcomes (pipeline, revenue) into search optimization strategies. - You will partner with Analytics and RevOps to improve signal quality and measurement accuracy. - Budget management: - You will own the global paid search budget allocation. - You will allocate spend across campaigns and geos based on incremental return while balancing efficiency. - You will support forecasting and performance planning tied to business outcomes. - Experimentation and innovation: - You will build a structured experimentation roadmap to drive continuous performance improvement. - You will refine keyword strategy through query insights and competitive analysis. - You will test and scale new search features, formats, and automation capabilities. - Cross-functional collaboration: - You will partner with Revenue Marketing and Product Marketing to align on targeting, messaging, and growth priorities. - You will establish feedback loops to inform optimization and performance insights. - You will ensure search strategy aligns with broader GTM priorities and funnel goals. Qualifications - 7-10+ years in paid search or performance marketing. - Experience scaling search programs tied to pipeline and revenue. - Expertise in platforms like Google Ads and Bing, including bidding strategies and automation. - Experience with attribution, incrementality, and funnel metrics. - Experience managing large budgets with ROI accountability. - Avalara is an AI-first Company. - You’ll bring experience using AI and AI-related technologies, ready to thrive here. - You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. - You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. Benefits - Total Rewards: In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. - Health & Wellness: Benefits vary by location but generally include private medical, life, and disability insurance. - Inclusive culture and diversity: Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. - We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Company Description We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

• Use effective industry skills and abilities to support our innovative transportation services • Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies • Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies) • Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts • Responsible for the continuous improvement of a safe, efficient, and effective transportation system • Liaise between EverDriven and our clients while providing guidance, direction, and feedback • Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures • Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers • Develop and maintain open communication channels with project contractors, community officials, and agency staff • Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections • Understand and follow safety rules established by regulatory bodies and client contracts • As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)