• Run regular maintenance, testing, and reconciliations to keep revenue recognition and financial processes accurate and compliant. • Partner with Accounting and Finance teams to troubleshoot issues, gather requirements, and support enhancements across finance systems and integrations. • Support testing, validation, and rollout of new features, upgrades, and bug fixes. • Build and maintain financial reports and dashboards to support month-end close and ongoing business needs. • Identify opportunities to improve efficiency, strengthen controls, and resolve data integrity issues. • Provide ad hoc analysis and reporting support to internal stakeholders.

• Support client deployments of Lina's products; • Monitor schedules, technical deliveries, and Go-Lives; • Follow up with clients and internal teams; • Assist clients with testing, certifications, and API integrations; • Help monitor regulatory milestones and deadlines; • Support status meetings and operational alignments; • Work alongside Development, Regulatory, Support, Sales, and Customer Success teams; • Assist in identifying risks and tracking action plans; • Prepare operational reports, presentations, and executive updates; • Ensure effective communication and a positive client experience during deployments.

Role Description This is a full-time remote position that can be located anywhere in the U.S. The primary role of this Senior Business Systems Analyst will be to analyze complex business problems to be solved with automated systems. In this role, the Senior Business Systems Analyst is the subject matter expert for the product and a business partner to our clients and internal teams in resolving technical issues, gathering requirements, defining workflows, designing business rules, and integrating file transfers with external and internal systems. You will leverage your advanced expertise in business analysis, healthcare workflows, agile product ownership, and requirements engineering to lead complex product initiatives and drive quality improvements across our medical billing software serving both Workers' Compensation and Auto lines of business. The Senior Business Systems Analyst will be responsible for working directly with the Product Management and Product Development teams and may be required to lead cross-functional linked teams to address business or systems issues. This is a highly collaborative role that emphasizes quality and great customer experiences. Property & Casualty industry knowledge is an important factor for interpreting and addressing client needs within the context of our application suite. Key Responsibilities - Lead comprehensive requirements analysis for Workers' Compensation and Auto medical bill review workflows, complex fee schedule configurations, and multi-state regulatory compliance across both lines of business. - Design and document advanced solution specifications for data integration processes including inbound and outbound data feeds, file-based exchanges, and real-time system-to-system connectivity. - Architect and validate sophisticated business requirements for real-time medical provider data exchange, eligibility verification systems, and claims processing workflows across Workers' Compensation and Auto medical billing. - Lead requirements gathering initiatives for structured file processing (CSV, XML, JSON, flat file), data transformation specifications, and end-to-end transaction processing across multiple trading partners. - Develop innovative documentation standards and methodologies for medical billing validation, complex CPT/ICD coding scenarios, system integration specifications, and regulatory compliance requirements. Qualifications - Education: Bachelor's degree in computer science or related field - Experience: Minimum 5+ years of business systems analysis experience with demonstrated expertise in healthcare, medical billing, Workers' Compensation, or Auto insurance systems - Technical Translation: Ability to translate business requirements to pseudo-technical specifications - Agile Product Ownership: Expert-level experience in agile/scrum environments as a product owner or senior BA, with proven ability to own and prioritize product backlogs, lead sprint planning, and guide development teams - Database & SQL: Strong proficiency in writing SQL queries (queries, stored procedures, selects, updates, SSIS) for data analysis, requirements validation, and system investigation across relational databases - Technical Documentation: Demonstrated ability to create comprehensive technical specifications, process flows, data mapping documents, and integration requirements using tools such as Jira, Azure DevOps, or Confluence - Data Integration Expertise: Deep understanding of data integration patterns, structured file processing (CSV, XML, JSON, flat file), data transformation requirements, and compliance validation across multiple trading partners - Healthcare Domain Knowledge: Strong understanding of medical billing processes, CPT/ICD/HCPCS coding complexities, and casualty insurance medical management across Workers' Compensation and Auto lines of business. Property and Casualty or Healthcare industry knowledge highly preferred Benefits - Medical, Dental, Vision - Health Savings Accounts / Flexible Spending Accounts - Life and AD&D Insurance - 401(k) - Tuition Reimbursement - An array of resources that encourage a lifetime of healthier living Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $80,000 - $100,000 annually, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-Remote #LI-FP1

Role Description As a GTM Systems Engineer at Mews, you will own the commercial technology stack that powers our go-to-market motion. This is a high-impact, senior individual contributor position that sits at the intersection of systems architecture, sales process design, and operational discipline. You will serve as the primary technical owner of our GTM tooling, covering everything from CRM administration and lifecycle configuration to outbound automation, data integrity, and reporting infrastructure. You'll be the connective tissue between Sales, Marketing, Finance, Customer Success, and Analytics, ensuring that our commercial systems are clean, scalable, and built to support durable growth. This role is fully remote and reports into the Revenue Operations function. Your mission, should you choose to accept it: - CRM Ownership & Lifecycle Configuration - Own end-to-end Salesforce CRM administration: objects, fields, validation rules, page layouts, flows, permission sets, and reporting frameworks. - Configure and maintain lifecycle models across enterprise new business, partner and referral-driven opportunities, and customer expansion motions. - Define and enforce stage entry/exit criteria to reduce pipeline ambiguity and stalling. - Maintain territory and account ownership routing logic across SDRs, AEs, Partnerships, and CS teams. - Serve as the primary technical owner of Salesforce CPQ, including product catalog, pricing rules, and quote configuration. - GTM Stack Management - Administer and maintain a modern GTM stack, including: - Salesforce CRM and CPQ - Gong: end-to-end ownership including user provisioning, Outlook/Teams/Salesforce connections, call and email tracking, Gong Engage analytics, Gong Forecast, and AI-based discovery tooling. - Aircall or equivalent telephony: user management, number provisioning, SMS troubleshooting, and Salesforce integration. - Clay: enrichment workflows, outbound automation, and data intelligence. - Sales engagement platforms (e.g. Outreach, Salesloft). - Marketing automation and attribution platforms. - Highspot, Docusign, Calendly, Klue, Qualified, Responsive.io, and other commercial tools. - Ensure clean, reliable data flows between systems and eliminate manual reconciliation. - Serve as the go-to access and configuration owner across the GTM tool ecosystem. - Maintain clear documentation of system architecture, integrations, and workflows. - Data Integrity & Territory Hygiene - Own GTM account and territory data quality, including duplicate management, geo/postal-code accuracy, and AAHOA/vertical lists. - Maintain enrichment workflows to keep account and contact records current and actionable for sales reps. - Establish validation guardrails and automation to reduce manual data entry and hygiene burden. - Support lead source and channel attribution integrity across inbound, outbound, partner, and community channels. - Reporting, Dashboards & Forecasting Infrastructure - Build and maintain dashboards for pipeline health and velocity, conversion rates, partner-sourced contribution, and forecast accuracy. - Serve as operational POC for Salesforce and Gong dashboards used by commercial and BD teams, including activity tracking dashboards, Engage analytics filters, and Pipegenday views. - Reduce spreadsheet dependency across commercial leadership. - Support forecasting models and quota visibility infrastructure in partnership with RevOps and FP&A. - Automation & Integrations - Design and build scalable automation using Salesforce Flows, Apex, and API/iPaaS solutions to support process efficiency across the revenue org. - Implement and maintain integrations between Salesforce and the broader GTM stack using REST APIs, webhooks, and middleware. - Support outbound automation logic and enrichment workflows within Clay. - Lead or co-lead key migration and integration projects (such as telephony migrations or new tool onboarding) from scoping through launch. - Cross-Functional Partnership & Governance - Partner closely with Sales, Marketing, Finance, Customer Success, Analytics, and Product to ensure systems reflect evolving business needs. - Triage and resolve GTM tooling access and configuration requests, acting as the day-to-day operational POC for the RevOps Inbox. - Establish and enforce governance frameworks for data privacy, GDPR compliance, and internal data policies. - Contribute to architectural decisions, code and design reviews, and documentation to ensure long-term system quality. Qualifications - 5+ years of hands-on Salesforce development and administration experience, including Apex, Flows, LWC, SOQL, and Salesforce APIs. - Salesforce Administrator certification required; CPQ Specialist or System Architect certifications strongly preferred; Developer I & II, Application Architect, or Technical Architect certifications a plus. - Demonstrated experience managing a modern GTM stack including tools such as Gong, Clay, Aircall, and sales engagement platforms. - Strong understanding of commercial lifecycle modeling, pipeline management, and revenue operations fundamentals. - Experience building automation and routing logic that reduces friction for sales teams. - Proficiency with Salesforce DevOps practices including CI/CD pipelines, version control (Git), and automated testing; Copado experience a plus. - Comfort working with JavaScript, Python, REST/JSON/XML, and consuming or building web service integrations. - Strong analytical skills, high attention to detail, and a bias toward clean, well-documented systems. - Exceptional communicator who can translate complex technical concepts to non-technical stakeholders and align systems work to business outcomes. - High ownership mentality with a builder's instinct; you find the gaps and close them before being asked. Requirements - To be eligible for this position if based in the US, you must be based in one of the following US states: - Arizona - California - Colorado - Florida - Georgia - Illinois - Kansas - Massachusetts - Montana - Nevada - New Jersey - New York - North Carolina - Ohio - Oregon - South Carolina - Tennessee - Texas - Utah - Vermont - Virginia - Washington - Wisconsin Benefits - Unlimited paid holiday (yes, really). - Participation in our company share program. - Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service). - An annual Learning budget of €300 (and more for high performers) to support your development. - Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself. - A work from anywhere policy with flexibility to work abroad for a few weeks each year. - Relocation options, available after one year. - Flexible, hybrid working options. - A home office setup budget to make your workspace your own and a monthly work-from-home allowance. - Claude tokens, so you can automate workflows and build smarter, more efficient ways of working.